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56

USB Symptoms

Symptom

Corrective Procedure

• 

USB device does not function

• 

Check that the USB device is detected in Windows Device 

Manager.

• 

Reinstall the USB device driver.

• 

Replace the mainboard.

Peripheral-Device Symptoms

Symptom

Corrective Procedure

• 

USB ports do not work

• 

COM ports do not work

• 

Reseat the I/O cable.

• 

Reinstall the drivers.

• 

Replace the mainboard.

Boot Symptoms

Symptom

Corrective Procedure

• 

System continually reboots on 

power up

• 

Restore the BIOS defaults.

• 

Remove all I/O device drivers, then reinstall the drivers 

one by one.

• 

Reseat the SATA cable.

• 

Reseat the memory card.

• 

Reseat the power adapter.

• 

Replace the mainboard.

Summary of Contents for SP-650-S

Page 1: ...POS Terminal SP 650 S Service Manual...

Page 2: ...of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifica...

Page 3: ...be mixed with other commercial waste for disposal WARNING The system uses a 3V CR2032 battery mounted on the mainboard to keep time There is a risk of explosion if the wrong battery type is used when...

Page 4: ...ied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Alway...

Page 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan http www partner com tw...

Page 6: ...n this manual are the properties of their respective owners and are acknowledged About this manual The service manual provides service information This manual is designed to help train service personn...

Page 7: ...ntering the Setup Utility 18 Using BIOS 18 BIOS Navigation Keys 18 Main Screen 19 Advanced Settings 20 Chipset Settings 27 Security Settings 31 Boot Settings 32 Save Exit 33 Chapter 3 Installing Drive...

Page 8: ...Replaceable Units FRUs 55 MSR 56 Customer Display 56 Hard Disk Drive 57 Panel 58 Panel Back Cover 59 Speaker 60 Power Button 61 Memory 62 Battery 62 I O Shield 63 Mainboard 64 Heatsink 64 Panel Brack...

Page 9: ...to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack an...

Page 10: ...ing Components This section describes the parts and connectors on the machine 2 Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel 4 HDD Compartment 5 Power Button 3 5 4 Front Ri...

Page 11: ...11 Rear View 1 2 3 4 Component Description 1 MSR optional Slot 2 HDD Bay 3 VFD Customer Display optional Slot 4 Cable Compartment...

Page 12: ...port 4 USB ports 5 RJ11 cash drawer port 6 DC 12V input connector 7 DC 12V output connector for PM 116 8 Microphone jack optional 9 Audio output jack optional 10 COM 3 port 11 COM 2 port 12 LAN jack 1...

Page 13: ...Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Blue 8 AGND 13 Horizontal Sync 4 N A 9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK 1 4 Pin Signal 1 USB Vcc 2 USB 3 USB 4 USB GND 1 5 6 9 COM Co...

Page 14: ...ASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Voltage is selected via JP1 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signa...

Page 15: ...b 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data 1 12 Paper Empty 21 GND 4 Data 2 13 Printer Select 22 GND 5 Data 3 14 Auto Form Feed 23 GND 6 Data 4 15 Error 24 GND 7 Data 5 16 Initialize 25 GN...

Page 16: ...tting Description JLV1 LVDS Backlight Power Select Jumper 1 2 Closed 5V 2 3 Closed Default 12V JLV2 LVDS VDD Select Jumper 1 2 Closed Default 3 3V 2 3 Closed 5V JCMOS Clear CMOS Jumper 1 2 Close Defau...

Page 17: ...V 3 4 Close Default COM3 Pin 9 RING 5 6 Close COM3 Pin 9 12V JP4 COM4 Power Select Jumper 1 2 Close COM4 Pin 9 5V 3 4 Close Default COM4 Pin 9 RING 5 6 Close COM4 Pin 9 12V JT1 Touch Panel USB or PS 2...

Page 18: ...nector to LCD panel connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to parallel port connector to power LED connector to power but...

Page 19: ...u to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Uti...

Page 20: ...ption is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes tha...

Page 21: ...stem memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to mov...

Page 22: ...item allows user to enable or disable the hibernation feature for OS This option may be not effective with some OS ACPI Sleep State Use this item to define how the system suspends In the default S1 o...

Page 23: ...on down for four seconds to cause a software power down Restore AC Power Loss This item sets the system status after restore on AC power loss PME Wake up from S5 This feature allows the system wakeup...

Page 24: ...is item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ for the serial port Parallel Port Configuration Parallel Port This item allo...

Page 25: ...nced Parallel Port ECP Mode Extended Capabilities Port and ECP EPP Mode The default setting is Standard Parallel Port Mode Extended Capabilities Port ECP and Enhanced Parallel Port EPP are bidirection...

Page 26: ...e or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system CPU PPM Configuration EIST This item allow you to enable or disable EIST Enhanced I...

Page 27: ...er Mode This item is used to configure SATA mode The default setting is ACHI Mode SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And Re...

Page 28: ...cy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB TXE Control TXE Control This item allows you to enable...

Page 29: ...29 Chipset Settings This screen allow you to configure the chipset options System Agent SA Configuration...

Page 30: ...is a portion of the memory address range dedicated to graphics memory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation GTT Size This fie...

Page 31: ...erboard clock generator pulses the extreme values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that...

Page 32: ...device Detect Non Compliance Device When enabled system will detect non compliance PCIe device and take longer at POST time ASPM This item is used to select the level of PCI Express Active State Powe...

Page 33: ...u and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password i...

Page 34: ...ogo This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to set the display mode for option ROM Setup Prompt Timeout This item allows you to...

Page 35: ...rn to the menu NOTE If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Restore Defaults This option opens a dialog...

Page 36: ...36...

Page 37: ...Driver Auto Installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine When you insert the CD ROM the following screen appea...

Page 38: ...F files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder 2 Double click setup exe The followi...

Page 39: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 40: ...s the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The following screen appears Click Next to...

Page 41: ...41 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 42: ...pport Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following screen appears Click Next to continue 3 C...

Page 43: ...43 4 When installation is completed click Finish...

Page 44: ...stall the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the license agreement check I accept the te...

Page 45: ...45 4 Uncheck the box for Install PS 2 interface drive and then click Next to continue 5 Uncheck the box for Install RS232 interface drive and then click Next to continue...

Page 46: ...46 6 Check the box for None and then click Next to continue 7 System will give you a warning click OK to continue 8 Uncheck the box for Support Mulit Monitor System and then click Next to continue...

Page 47: ...47 9 Click Next to continue...

Page 48: ...48 10 Click Next to continue 11 Click Next to continue...

Page 49: ...49 12 Click Yes I want to restart my computer now and then click Finish...

Page 50: ...he TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start All Programs eGalaxTouch Configure Utility 2 Select the Tools page 3 Click the 4 Points Calibrat...

Page 51: ...51 5 Click OK to complete the 4 points calibration NOTE You may also use this application to adjust the touch settings...

Page 52: ...52...

Page 53: ...in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check...

Page 54: ...Close Low 0 Open Cashdrawer A Status port 05A8 6 High 1 Close Low 0 Open Cashdrawer B Status port 05A8 7 High 1 Close Low 0 Open LCD Symptoms Symptom Corrective Procedure LCD backlight is not working...

Page 55: ...ective Procedure Power shuts down unexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the po...

Page 56: ...mptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System conti...

Page 57: ...AUTION To prevent scratching the case of the device make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat Replacing Parts Take note of th...

Page 58: ...58 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 59: ...59 Hard Disk Drive 1 Remove one screw 2 Remove the HDD bay cover 3 Pull the HDD out of its bay 4 Remove four screws securing the HDD to its tray...

Page 60: ...ve two screws that secure the base to the panel CAUTION The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage 3 Disconnect power and HDD cable...

Page 61: ...Speaker Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove two screws from the speaker bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4 Remove the speak...

Page 62: ...utton Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove two screws from the power button bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4 Remove the po...

Page 63: ...fore proceeding remove the following FRUs Panel Back Cover 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Panel Back Cover 1 Open the hock 2 Pull out...

Page 64: ...64 I O Shield Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove all screws from the I O ports 2 Remove two screws from the I O shield 3 Remove the I O shield...

Page 65: ...Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard Heatsink Before proceeding remove the following FRUs Panel Panel Back Cover I O Shield Mainboard 1 Squeeze the ends...

Page 66: ...ect all cables 2 Remove two screws 3 Remove the panel bracket Touch Panel LCD Panel Before proceeding remove the following FRUs Panel Panel Back Cover Speaker Power Button I O Shield Mainboard Panel B...

Page 67: ...67...

Page 68: ...68...

Page 69: ...A 69 Part List and Specification Exploded Diagram...

Page 70: ...10000005 13 MSR Cover 25002500M2001 14 HDD Compartment Cover 25003500S0103 15 LCD Back Cover 25002500S0105 16 Power Bottom 25003500S0114 17 VFD 770500S090002 18 VFD Holder 25003500S0106 19 Hinge Mount...

Page 71: ...71 PM 116 VFD MSR...

Page 72: ...050 VFD 6 Mylar 2509075500M21 VFD 7 VFD Base Cover 2500250410007 VFD 8 VFD Foot 2509030500B00 VFD 9 VFD Connect 25003500S0106 VFD 10 VFD Cable 1721200170029 PM 116 Dual Module PM 116 7705920100000 PM...

Page 73: ...ivity and link LEDs 1 DC 12v out 3 USB 2 0 1 USB 3 0 1 DC 12V input power jack 1 optional COM4 port 1 optional Printer port 1 optional MIC jack 1 optional Audio Line out jack Expansion Options 1 Mini...

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