Warranty Information
IN195-3
16
Warranty Information
The manufacturer’s warranty is only valid in the UK mainland.
Northern Ireland, Western Isles, Inner Hebrides and Islands
are parts only warranty. Please be aware that the warranty
starts from the date of purchase from Parry and not the sale
or installation date of the equipment.
To be eligible for a 2 year warranty, products must be
serviced at least once within the first 12 months of purchase.
All service calls will be carried out between 8am and 5pm,
Monday to Friday.
Your warranty is invalid if your equipment has not been
installed in accordance with the manufacturer’s
instructions. The misuse, alteration or unauthorised repairs
of the equipment will also invalidate the warranty.
During the warranty period it is at Parry’s discretion
whether to repair or replace the equipment.
The warranty only applies if the equipment has been used
in a professional manner following the manufacturer’s
instructions and maintenance guidelines.
The warranty covers defects in the material and component
failure only. We are not liable for trading loss, loss of
perishable items, water damage or loss due to injury or fire
damage.
Please ensure you have referred to the manufacturer’s
instruction before placing a warranty call.
Contact our warranty department on
01332 875544
for
technical assistance.
Please have your model number ready before calling.
All warranty requests must be submitted to
Failure to pay any warranty charges will result in your warranty
being put on hold until the bill has been settled. Any issues
regarding the raised charges should be put in writing to our
warranty department for further investigation.
Register your product by visiting our website
www.parry.co.uk
Not covered under warranty
Fault due to incorrect installation, poor maintenance
or equipment abuse.
Resetting of equipment or circuit breakers.
Faulty electrics
– e.g. customer’s plug socket, plug,
wiring, junction box fault, wrong fuse.
Products must be serviced within the first 12 months
to be eligible for the 2 year warranty
Product not covered by warranty if combustible
materials have been used, e.g. plastic trays.
Foil used on racks, blockages and lime scale issues.
Failure to grant access for pre-arranged service call.
Equipment that has been set up or used incorrectly
e.g. dishwasher detergents, levelling and setting up of
doors on a six burner cooker.
Excessive carbon build-up on griddle plates or
overuse of lava rock on chargrills. (Recommended
use by Parry no more than 2kg.)
Appliances that have been installed in mobile
trailers are covered by parts only warranty for 24
months.
Extraction canopies are sold with parts only
warranty on the fans and speed controllers for 24
months. If parts are found to be faulty through lack
of cleaning of the extraction canopy the part will be
chargeable. The equipment should be installed by a
competent person. The equipment installer needs to
know the design, performance and the capacity of
the ventilation system, so they can ensure adequate
ventilation.
All of the above points are not covered by warranty
and any costs incurred, because of the above, will
be forwarded to the parties responsible for placing
the call.
