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Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties
that the Products purchased (the “Product”) will be free from
defects in materials and workmanship at the date of purchase
by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty
without notice and disclaims all other warranties, express or
implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR REPLACEMENT
AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER. This warranty covers only those
Products purchased from an authorized Horizon dealer. Third
party transactions are not covered by this warranty. Proof of
purchase is required for warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall
be that Horizon will, at its option, (i) repair or (ii) replace, any
Product determined by Horizon to be defective. In the event of
a defect, these are the Purchaser’s exclusive remedies.
Horizon reserves the right to inspect any and all equipment
involved in a warranty claim. Repair or replacement decisions
are at the sole discretion of Horizon. This warranty does not
cover cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or modification
of or to any part of the Product. This warranty does not cover
damage due to improper installation, operation, maintenance,
or attempted repair by anyone other than Horizon.
Return of any goods by Purchaser must be approved in writing
by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted.
As Horizon has no control over use, setup, final assembly,
modification or misuse, no liability shall be assumed nor
accepted for any resulting damage or injury. By the act of use,
setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised
to return this Product immediately in new and unused condition
to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to
conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for
a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and
is accepted at our facility. A Service Repair Request is available
at www.horizonhobby.com on the “Support” tab. If you do not
have internet access, please include a letter with your complete
name, street address, email address and phone number where
you can be reached during business days, your RMA number,
a list of the included items, method of payment for any
non-warranty expenses and a brief summary of the problem.
Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or
replaced free of charge. Repair or replacement decisions are at
the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for repair you are
agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this
request with your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Please advise us of your preferred method of
payment. Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include your credit
card number and expiration date. Any repair left unpaid or
unclaimed after 90 days will be considered abandoned and will
be disposed of accordingly. Please note: non-warranty repair is
only available on electronics and model engines.