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PSVG-IQAN-C2E1M2W1U1

Troubleshooting

8.1. Status LEDs

The PVSG-IQAN has 4 status LEDs for displaying operational modes and
for troubleshooting.

Figure 18: Location of LEDs

The messages displayed by the LEDs are listed in the following tables:

Status LED

Pattern

Description

Red solid

Indicates error (also read during programing)

Blue heartbeat

Gateway booting, in process of establishing connection

Red heartbeat

Gateway software running, logging data, connection to
IQAN Connect servers in process.

Green Heartbeat

Gateway has IP connectivity and is connected to IQAN
Connect diagnositc servers.

8. Troubleshooting

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Summary of Contents for PSVG-IQAN-C2E1M2W1U1

Page 1: ...Parker Gateway for Mobile IoT Solution PSVG IQAN C2E1M2W1U1 User Guide...

Page 2: ...nalysis and testing is solely responsible for making the final selection of the system and components and assuring that all performance endurance maintenance safety and warning requirements of the app...

Page 3: ...Accessories 4 2 Quick Start Guide 5 2 1 Getting Started using the Web Application for Remote Monitoring 5 2 1 1 Requisite Information 5 2 1 2 Logging in and Creating the Asset 6 2 2 Getting Started wi...

Page 4: ...Troubleshooting 32 8 1 Status LEDs 32 8 2 Troubleshooting 33 8 2 1 Users gateway will not connect to a cellular network 33 8 2 2 IQAN Connect remote diagnostics will not connect 34 8 2 3 Users gatewa...

Page 5: ...ation added metric units Rev 003 8 15 2018 Updated 4G information images part numbers connections specifications and certifications Rev 004 1 7 2019 Added GPS section and updated diagnostic troublesho...

Page 6: ...ns regarding the product and its handling or maintenance The term manufacturer refers to Parker Hannifin Corporation Safety symbols The following symbols are used in this document to indicate potentia...

Page 7: ...accidents caused by incorrectly mounted or incorrectly maintained equipment The manufacturer assumes no responsibility for the system being incorrectly applied or the system being programmed in a mann...

Page 8: ...tive cable from the battery 4 Connect the welder s ground wire as close as possible to the place of the welding Construction regulations The vehicle must be equipped with an emergency stop which disco...

Page 9: ...ed Do not start the machine if anyone is near the machine Safety during maintenance and fault diagnosis Before performing any work on the hydraulics control electronics ensure that The machine cannot...

Page 10: ......

Page 11: ...f the Machine cloud the end to end solution also has a number of remote monitoring capabilities Integrates with any system utilizing J1939 canbus communication Capture log and transmit CANBUS informat...

Page 12: ...ely connect to a vehicle enabling the following functionality over the air View live vehicle data for trouble shooting issues Remotely via cellular connection can eliminate a trip to the vehicle by a...

Page 13: ...SG IQAN hardware are listed in the following table PVSG IQAN C2E1M2W1U1 Characteristic Description Status LEDs 4 x tri color Communication CAN x 2 4 3 2G Modem x 1 Wi Fi x 1 Inputs 1 x Power Control E...

Page 14: ...ware provisioned to replace an existing gateway The service remaining on the device will be applied at provisioning IOT10680021YR This part number includes a 1 year contract update for remote diagnost...

Page 15: ...ference the online knowledge base for the most up to date in depth training videos for the IQAN Connect cloud The knowledge base can be found at https parkeriot atlassian net wiki x RoJ6E 2 1 1 Requis...

Page 16: ...installed on your vehicle as shown in Figure 6 2 1 2 Logging in and Creating the Asset First the user must log into the web portal with their credentials The web portal can be accessed at https parker...

Page 17: ...ation As you begin typing it will narrow the list The nickname is a configurable field that can be edited at any time Serial number is a configurable field that can be edited at any time we recommend...

Page 18: ...ates to the gateway will allow users to use a WiFi network to remotely connect to the vehicle 2 2 1 Requirements PVSG IQAN gateway Cellular Coverage IQAN Connect service subscription Gateway installed...

Page 19: ...web forum IQAN User Forum Link https forum iqan se The gateway module must be added to the IQAN application before remote diagnostics can be performed and connected to the diagnostic bus Select the G...

Page 20: ...annot be performed in unsafe state 2 2 3 Remotely Connecting to your IQAN system After the PVSG IQAN gateway has been installed per section 3 and 4 of this manual the system is ready to connect The us...

Page 21: ...ough the mobile IoT web application To get the key locally from the machine in the system menu of the IQAN module For example on an MD4 7 the key is displayed in the System Info page Select Main Menu...

Page 22: ...e system key they can enter it in IQAN Design or IQAN Run by selecting the add button in the Connect via Internet window This window will now show the Master Tag or Machine ID and if the asset is onli...

Page 23: ...status to the user with pop up windows or status bars For example the system will notify a user with a popup when there is a successful connection Once the system confirms connection the user can use...

Page 24: ...e For best results it is recommended that the gateway is mounted inside the cab of the vehicle The following guidelines are related to physically attaching the PVSG IQAN to a vehicle Secure the PVSG I...

Page 25: ...Mounting the PVSG IQAN to a Vehicle 3 1 Dimensions The PVSG IQAN dimensions are shown in Figure 10 below Figure 11 PVSG IQAN dimensions 5 84 148 5 mm 5 25 133 5 mm 4 69 119 mm 1 61 41 0 mm 6 30 160 m...

Page 26: ...the product connector are covered in the connector manufacturer s datasheet Wire diameters used should be sufficient for the expected module current To use the remote diagnostic features of the PVSG I...

Page 27: ...ons Main DT16 18SA K004 1062 16 0644 114017 The pins in the Deutsch DT16 connector are used for power power control and CAN communication channels In addition to the Deutsch connector there are 3 ante...

Page 28: ...High 8 CAN0 CANA Low 9 CAN1 CANB High default IQAN diagnostic bus 10 CAN1 CANB Low default IQAN diagnostic bus 11 Power Control Input Keyswitch 12 Not used in IQAN Connect Solution 13 Not used in IQAN...

Page 29: ...gram When utilizing the PVSG IQAN gateway with an IQAN based control system it is very important to connect the diagnostic bus of the gateway to the diagnostic bus of the IQAN Master Controller See Fi...

Page 30: ...VSG IQAN antenna connections Antenna Connectors Type Function SMA GPS left SMA Cell D Diversity LTE 2 SMA Cell M Main LTE 1 RP SMA Wi Fi right Damage to equipment SMA connections should be torqued bet...

Page 31: ...e module be connected directly to the vehicle battery source and to utilize Pin 11 Power Control for activating and deactivating as well as allowing a safe shut down sequence of the module Connecting...

Page 32: ...N If an inductive load must be connected to an input use protective circuitry such as a diode or transorb 6 1 Power Control input capabilities The PVSG IQAN has an active high power control digital in...

Page 33: ...control digital input is usually connected to the vehicle ignition but it can be connected to any power source in a system To protect the harness that connects the PVSG IQAN to the ignition it is reco...

Page 34: ...e following shows a typical power control digital input connection Internal to product Power Control Input Power Control Pull Down Resistor Battery Fuse Min 200 mA Application Switch Figure 16 Power c...

Page 35: ...unication according to the SAE J1939 specification making the PVSG IQAN compatible with CAN based protocol through software CAN communication is used to communicate the status of multiple modules that...

Page 36: ...hen the J1939 CAN protocol is not being used For a list of J1939 connection considerations refer to the SAE J1939 specifications available through the Society for Automotive Engineers SAE J1939 11 cov...

Page 37: ...an impedance of 120 CAN Connectors Industry approved CAN connectors are manufactured by ITT Cannon and Deutsch and come in either T or Y configurations CAN Harness The CAN harness is the main backbone...

Page 38: ...ach stub should vary in length to eliminate bus reflections and ensure proper idle state voltage levels Max Number of Modules in a System The CAN bus can handle a maximum of 30 modules in a system at...

Page 39: ...PP Release 9 HSDPA cat 8 up to 7 2 Mb s downlink HSUPA cat 6 up to 5 76Mbps uplink GSM 2G GSM 850 900 1800 1900 Mhz 3GPP Release 9 GPRS 2G Class 33 CS1 4 up to 107 kb s downlink up to 85 6 kb s uplink...

Page 40: ...able WiFi interface Parameter Description Standard 802 11 b g n 2 4GHz Channels see note 1 1 13 Operational modes APN Client Concurrent two simultaneous instances Data transfer rate b 11 5 5 2 1 Mbps...

Page 41: ...LONASS L1OF BeiDou B1I Galileo E1B C Horizontal Accuracy Position 2 5 m GPS GLONASS GPS 4 0 m GLONASS 3 0 m Beiduo Max Navigation Update Rate 10 Hz GPS GLONASS 18 Hz GPS GLONASS Beiduo Time to First F...

Page 42: ...Ds are listed in the following tables Status LED Pattern Description Red solid Indicates error also read during programing Blue heartbeat Gateway booting in process of establishing connection Red hear...

Page 43: ...way to ensure the application of the gateway is correct If any of the steps do not solve the issue that the user is experiencing please contact support 8 2 1 Users gateway will not connect to a cellul...

Page 44: ...nc up with the changes made in the cloud Check to ensure that the CAN networks are properly wired per section 4 1 Check to ensure that the CAN networks are broadcasting the signal that the user attemp...

Page 45: ...antenna has line of sight to the sky GPS technology is line of sight and requires a clear view of the sky o Check to make sure the correct antenna lead is attached to the GPS connection Check for cab...

Page 46: ...reading this manual the user is still having issues where can they get help Contact the supplier of the PVSG IQAN gateway or open a ticket with the IQAN Connect help desk Parker Mobile IoT Knowledge B...

Page 47: ...O 10605 powered 8kV contact 15kV air unpowered 15kV contact 25kV air Electrical Reverse Polarity 32V Jump Start Over Voltage 36V Short Circuit All I O protected against shorts to vehicle battery or gr...

Page 48: ...oduct using same materials 9 2 FCC Compliance This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference a...

Page 49: ...operation Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit...

Page 50: ...40 PSVG IQAN C2E1M2W1U1 Markings Approvals 9 4 EU Declaration of conformity...

Page 51: ...41 Markings Approvals...

Page 52: ...42 PSVG IQAN C2E1M2W1U1 Appendix 10 Appendix...

Page 53: ...s The following symbols are used in the schematic diagrams in this document Symbol Meaning General input General output Frequency input Analog input Frequency sensor Pulse sensor Resistive sensor Gene...

Page 54: ...44 PSVG IQAN C2E1M2W1U1 Appendix Symbol Meaning Pull down resistor Pull up resistor Battery Fuse Resistor Ground Chassis ground...

Page 55: ......

Page 56: ...HY33 5027 IB US...

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