2 2
OEM-AT6400 Installation Guide
Downloading Errors
(continued)
Error
Description
Reason/Corrective Action
16
Time-out Waiting for Processor
Startup
The card did not respond as expected. The green LED on the back of the PC-card should be
on for this error to occur. Verify that you are downloading to the correct address. Make sure
there are no other peripheral cards (network adapters, bus mouse, etc.) at the same address.
Try changing the card address. Use a fresh copy of the operating system from the disk that
was shipped with the card. If the green LED on the back of the card flashes briefly during
download of the operating system, the card may need repair.
17
CRC Error
The CRC value calculated during download is not the same as stored with the operating
system. Either the file is corrupted on disk, or was corrupted during download. Try a fresh
copy of the operating system. If your computer has a Turbo switch, switch it to low speed
because some computers violate ISA bus timing specifications at high speed.
18
Operating System Rev not
Compatible with Loader Rev
The operating system being downloaded is not compatible with the
AT6400.EXE
file
(downloader) being used. Use the same downloader on the diskette with the operating system.
19
Incompatible Card ROM rev
The card ROMS and the
AT6400.EXE
file (downloader) are incompatible. If you are using a
new downloader, obtain a new set of ROMS from the factory.
20
Card Read Error (bad compare)
The downloader is unable to communicate reliably with the card. Try switching to 8-bit mode
on the card, switching out of Turbo mode on your PC, or a different address.
21
Card Read Error (outbuf)
The downloader is unable to empty the output buffer. There may be an address conflict with
another board. Try a different address.
22
Card ROMS - Command Line
Parameter Passing Not Supported
The card ROMS are an old revision that do not support command line arguments. Obtain a
ROM update from the factory.
23
Card ROMS - Unsupported Option
Requested
The card ROMS do not support the option specified on the command line. Obtain a ROM
update from the factory.
24
NULL Error
Product Repair Procedure
Step 1
Obtain the serial number and the model number (OEM-AT6400) of the defective unit, and secure a purchase
order number to cover repair costs in the event the unit is determined by the manufacturers to be out of
warranty.
Step 2
Before you return the unit, have someone from your organization with a technical understanding of the
OEM-AT6400 system and its application include answers to the following questions:
• What is the extent of the failure/reason for return?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power, etc.)?
• How was the product configured (in detail)?
• What, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?
• What upgrades, if any, are required (hardware, software, user guide)?
Step 3
In North America, call Parker Compumotor for a Return Material Authorization (RMA) number. Returned
products cannot be accepted without an RMA number. The phone number for Parker Compumotor
Applications Department is (800) 358-9070 or (707) 584-7558.
Ship the unit to:
Parker Hannifin Corporation, Compumotor Division
5500 Business Park Drive, Suite D
Rohnert Park, CA 94928
Attn: RMA # xxxxxxx
Step 4
In the UK, call Parker Digiplan for a GRA (Goods Returned Authorization) number. Returned products
cannot be accepted without a GRA number. The phone number for Parker Digiplan Repair Department is
0202-690911. The phone number for Parker Digiplan Service/Applications Department is 0202-699000.
Ship the unit to:
Parker Digiplan Ltd.,
21, Balena Close,
Poole, Dorset,
England. BH17 7DX
Step 5
Elsewhere: Contact the distributor who supplied the OEM-AT6400.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
