Important Instructions
D
3360-A2-GB20-10
June 1996
Equipment Return
To return equipment within North America, prepare a memo and supply the following
information:
Your company
Company address
Contact name
Contact’s phone number
Billing address
Purchase order number associated with the equipment
RMA number
Brief description of the symptoms
Status of the equipment’s warranty
When returning equipment from outside of North America, also include the following
information on a separate invoice for customs purposes:
Distributor name and address
Model numbers and description
Current value of equipment
RMA number
Reason for return
Package the equipment carefully for shipping, including the memo containing the necessary
information, and send to the appropriate address below:
USA
International
AT&T Paradyne Corporation
AT&T Paradyne Corporation
Customer Support
C/O Sack & Menendez Custom Brokers
Attn: Repair Center
Customer Support
8545 126th Avenue North, Building G
Attn: Repair Center
Largo, Florida 34649
8545 126th Avenue North, Building G
USA
Largo, Florida 34649
USA
Make sure the RMA number is in a visible location on the outside of the shipping carton.
Out of Warranty
If your equipment is out of warranty and you do not have a maintenance support agreement,
factory repair support is available. Contact the AT&T Paradyne’s Repair Center using one of the
following numbers:
1-800-772-7691 (USA)
(813) 530-8690 (FAX)
+1 813 530-8099 (International)
Please have your purchase order number and the information listed in the Equipment Return
section ready when you call for your RMA number. The Repair Center will provide a quote of the
repair charge(s). When packaging the equipment, include a purchase order indicating the repair
cost quoted by the Repair Center. Send the equipment to the Repair Center as previously described.
Make sure the RMA number is in a visible location on the outside of the package.
