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9. Troubleshooting
Please read this section carefully. It can help you solve common malfunctions in the printing
process. If the problems appeared cannot be solved, please timely contact Pantum After-
sales Service Center.
Prior to handling common malfunctions, firstly check the following situations:
• Whether the power cord is connected correctly and the printer is powered on.
• Whether all the protective parts are removed.
• Whether the laser toner cartridge is correctly installed.
• Whether the output bin is fully closed.
• Whether the paper is correctly loaded into the tray.
• Whether the interface cable is correctly connected between the printer and the computer.
• Whether the correct printer driver is selected and installed properly.
• Whether the computer port is properly configured and is connected to the proper printer
port.
9.1. Clearing Jammed Paper
Note:
• Remove the jammed paper in accordance with the following steps, close the
front cover and tidy the paper in the tray, then the printer will automatically
resume printing. If the printer cannot automatically start printing, please press the
button on the control panel.
• If the printer still does not start printing, please check whether all the jammed
paper inside the printer are cleared.
• If you cannot remove the jammed paper yourself, please contact your local
Pantum Authorized Repair Center or send the printer to the nearest Pantum
Authorized Service Center for repair.
9.1.1. Paper Jam in the Tray
1. Open the tray.
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