Pantum P3500 Series Faq Download Page 38

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2. Is my printer Mac compatible? What are the versions that it is compatible with?

Yes, Mac 10.6/10.7/10.8/10/9/10.10/10.11/10.12/10.13

3. Is my printer Linux compatible? What are the versions that it is compatible with?

Yes, Ubuntu 12.04/ 14.04/ 16.04/ 18.04

4. Is my printer Windows compatible? What are the versions that it is compatible

with?

Yes, Microsoft Windows server 2003/Server 2008/Server 2012/XP/Vista/Win7/Win8
(32bit/64bit)/Win8.1(32bit/64bit)/Win 10(32bit/64bit)

5. Could I download the APP from Google Play?

Yes, you could download it from Google Play.

6. Is my printer compatible with Chrome OS system?

No, our printer did not compatible with Chorme OS.

7. Is my printer compatible with Linux OpenSuse system?

No, our printer did not compatible with Linux OpenSuse.

8. Is my printer compatible with Linux Debian 9 system?

No, our printer did not compatible with Linux Debian 9.

Summary of Contents for P3500 Series

Page 1: ...ng 14 7 How to install the Printer with hostname 16 8 Where can I check the Hotspot IP address 21 Cartridge Issues 22 1 How do I replace or install a cartridge 22 2 How do I check the amount of toner...

Page 2: ...versions that it is compatible with 38 5 Could I download the APP from Google Play 38 6 Is my printer compatible with Chrome OS system 38 7 Is my printer compatible with Linux OpenSuse system 38 8 Is...

Page 3: ...How to do when it shown 0x000000709 Error 66 12 How to change the printing port is available when it showed Printing port is on used 70 13 How to download the User Manual Successfully 71 14 How to reg...

Page 4: ...less Network easily by one click installation applicable to Wi Fi or network models Here is the installation step 1 Double click on the Auto run file and then select I agree in the agreement 2 Select...

Page 5: ...3 Please make sure that pc is connected with router via network cable or wi Fi...

Page 6: ...4 Please connect PC with printer via USB cable to configure printer Wi Fi 5 After installation is finished Installation Complete interface will pop out you can select to print test page or Done...

Page 7: ...d for my WI FI Connection applicable to Wi Fi models Step1 Make sure P3500 Series printer is power on Step2 Connect to Printer AP by mobile phone or PC The SSID is start with DIRECT and follow with nu...

Page 8: ...p3 Visit the Printer Web page via browser Printer default address is 192 168 223 1 Step4 Enter the printer web page choose Log in Tap Step5 Input default user name admin Default password 000000 And Lo...

Page 9: ...Step6 Select settings Tap wireless settings wireless Hot spot Then set wireless Parameter Authentication either WPA or WPA2 Step7 Set the password in the tap then click apply...

Page 10: ...should input the password as step 7 setting 3 Where can I download the soft wares and drivers for my printer P3500 Series Printer Here is the Download Link P3500DW http global pantum com global drive...

Page 11: ...og in our website http global pantum com global Step2 Please chose Drivers Downloads the picture will be shown as below Step3 Please enter your model of your printer in the blank the picture will be s...

Page 12: ...system and download at the below of page it will be done 4 How to solve the wireless connection failed when it showed The printer cannot connect to any wireless network with the wireless credentials...

Page 13: ...iver and select the corresponding internet SSID and safe mode And then please enter your internet password to configure it Reason2 The IP of printer and PC are not under the same router Solution Pleas...

Page 14: ...lt password of printer s wireless hotspot The WIFI default password is 12345678 6 How to close P3500 Series Printer WIFI Hotspot Setting Step1 Log in the IP addresses 192 168 223 1 when your WIFI is c...

Page 15: ...Step2 Chose Setting in the below picture Step3 Chose wireless Hotpot at the left column...

Page 16: ...Step4 Chose Close to apply and it will be done 7 How to install the Printer with hostname...

Page 17: ...Step2 Select below option and click next Step3 Select below option and click next Step1 Select Wireless network connection at the first step...

Page 18: ...26 Step4 Select the WIFI name of your router and click next...

Page 19: ...Step5 Click Next after established the wireless connection Step6 Select Add the IP address or hostname manually and enter your hostname for hostname please check with note...

Page 20: ...How to check your hostname of printer Please print the network configuration page on your control panel and then you will see it as below Step7 it will be done after several minutes...

Page 21: ...8 Where can I check the Hotspot IP address Please check it on the Network configuration information page as below...

Page 22: ...canners Step3 Make sure the printer you need to use is the Default printer Step4 Select the document and start to print Cartridge Issues 1 How do I replace or install a cartridge Remove the protective...

Page 23: ...2 How do I check the amount of toner left in my cartridge Please click Prt Info Rept in the menu setting then choose NO 2 Info Page by page down At last you will see it on the information Page...

Page 24: ...3 How to check how many pages printed so far Please click Prt Info Rept in the menu setting then choose NO 2 Info Page by page down...

Page 25: ...ll see it on the information Page 4 What are the cartridge models for my P3500DW Series Printer Starter Standard Cartridge Model P 310 Page Yield 3000 Pages High Volume Cartridge Model P 310H Page Yie...

Page 26: ...ert a new cartridge Step1 Check the cartridge whether you pull out the seal on it Step2 Take out of the chip from the cartridge and use a clean dry cloth to wipe it softly Then install the chip Step3...

Page 27: ...printer s serial number location Open the front cover and take the toner cartridge along the guides please check with below pictures 10 How to check the toner s serial number location Please check wi...

Page 28: ...to make the toner evenly distributed inside the cartridge Papers Issues 1 How can I clear any paper jam There are six conditions paper jam possible as below A Paper Jam in the Tray Step1 Open the tra...

Page 29: ...in the optional tray please operate according to the following steps based on the prompts on the LCD display of the control panel to remove the jammed paper Step1 Draw out the drawer of the optional...

Page 30: ...ne To avoid the exposure of the toner cartridge which will affect the print quality wrap the toner cartridge in a black plastic bag or cover it with paper gently pull the jammed paper straight out Aft...

Page 31: ...resume printing E Paper Jam in Duplex Unit Step1 Remove the duplex printing unit from the back of the printer Remove the jammed paper from the duplex unit Step2 If the paper does not come out along wi...

Page 32: ...paper successfully There are three possible reasons as below 1 There is too much paper in the tray Solution Remove excess paper from the tray 2 The print media is loaded incorrectly Solution Please c...

Page 33: ...3 What kinds of paper can I use in my P3500 series printer 4 How to print multipage on one page Step1 Please double left click your model of your printer in the Devices and Printers...

Page 34: ...printer Step3 Select how many pages you want to print in one page in the Layout 5 How to adjust letter format in the printing document Step1 Please check the paper size in the printer s property if it...

Page 35: ...e double click your model of your printer in the Devices and Printers Please change the it to Letter 8 5x11 inch in the printing preferences Step2 Please change to letter size in the printing document...

Page 36: ...ument Step1 Please double click your model of your printer in the Devices and Printers Step2 Firstly please change the paper size to DL Env 110 220mm in the printing preferences Secondly change the pa...

Page 37: ...Step3 Please change to letter size in the printing document also Printer Compatible Issues 1 Does my Pantum Printer works on Windows Mobile No our printer did not compatible with Windows Mobile...

Page 38: ...th Yes Microsoft Windows server 2003 Server 2008 Server 2012 XP Vista Win7 Win8 32bit 64bit Win8 1 32bit 64bit Win 10 32bit 64bit 5 Could I download the APP from Google Play Yes you could download it...

Page 39: ...print app by itself so it just need to connect the printer and print Switch on printer Connect printer hot spot Select a file Setup and print Solution 2 Download APP on IOS device Switch on printer h...

Page 40: ...Step2 Switch on the printer Step3 Connect to the Printer Hotspot...

Page 41: ...r button at the top of interface then s add the printer Step5 Select the file and print it Solution 2 Download the Mopria application Step1 Download and install Mopria Print Service plugin to the mobi...

Page 42: ...Step3 Connect to the printer hot spot Step4 Click Settings on the main screen choose Print and have Mopria Print Service set to on Step5 Start the application...

Page 43: ...Step6 Select the document click on the upper right corner and click Print Step7 Select the printer click Print...

Page 44: ...w to check the Pantum app version in Android system Guide Step1 Please open the pantum app and click More in red circle Step2 Please click on the version in red circle then the version will show as be...

Page 45: ......

Page 46: ...ttings Sleep Time Setting select the time you needed 1min 5min 15min 30min 60min 8hours Note When the printer is in dormant status you can wake it up just by pressing any button or sending print task...

Page 47: ...Step2 Click NO 1 system set by up and down button in the menu setting and then chose OK Step3 Click NO 4 Restore set in the menu setting ok...

Page 48: ...ack to English on P3500 Series Printer Please follow up with below steps I will put two pictures for the different languages if you still failed to follow up the choosing numbers maybe you can try to...

Page 49: ...stem set in the menu setting these two kinds of languages pic are the same meanings then chose OK Step3 Then Select NO 1 language set in the system set these two kinds of languages pic are the same me...

Page 50: ...2 English these two kinds of languages pictures are the same meanings then chose OK it will be done 4 How turn on the Toner save setting in the printer Please check with below pictures Menu System Set...

Page 51: ......

Page 52: ...5 What is my P3500 series Printer Specifications Normal Printer Issues 1 How to get the printer to print darker under Windows It will be changed in the printer s proprieties Layout Effect Dark...

Page 53: ...2 How to get the printer to print darker under Mac Step1 Click Print of the file Step2 Click the Show Deatils as shown below...

Page 54: ...Step3 Chose Media Quality in the option select from Draft Normal Best per your request 3 How to add a printer by manually under Windows Step1 Click add a printer in the Devices and Printers...

Page 55: ...ase chose the printer that I want isn t listed and chose next it will be shown as below Step3 Please chose adds a local printer or network printer with manual settings and chose Next it will be shown...

Page 56: ...Step4 Please chose Use an existing port and select Next it will be shown as below Step5 Please chose have disked and click Next it will be shown as below...

Page 57: ...Step6 Please chose browse when the windows pop up it will be shown as below Step7 Please chose the INF file in the installation package and then chose Next it will be done...

Page 58: ...SB cable 4 How to add a printer by manually under Mac Step1 At first please follow up the instruction of the CD ROM to install the driver with USB that is under the MAC system Step2 After installed th...

Page 59: ...s driver which installed on PC It is needed to be the same with printer model After chose to save it will be finished to install Remark If the internet needs to set up manually You can chose to IP mo...

Page 60: ...After chose to save it will be finished to install the internet printing 5 How to do Duplex Printing on Windows system Please change your printer s properties as below steps Step1 Please chose the mo...

Page 61: ...x printing 6 How to cancel the duplex printing under Windows Please change your printer s properties as below steps Step1 Please chose the model of your printer in device and printer Step2 Double left...

Page 62: ...t your printer please kindly check with below steps you need to end the printing job in the printing queue Step1 Please double click your model of your printer in the printer and device the picture wi...

Page 63: ...ggest the printing temperature is 10 32 Humidity RH is 20 80 and it will work fine 2 Paper status the paper status when dry or moist will also influence strongly the printing vapor When the paper is j...

Page 64: ...10 How to Print PRN File setting in printer Step1 Click your model of the printer in the Devices and Printers Step2 Click Properties of the printer...

Page 65: ...Please check your original port in the port and keep it in mind Step4 Please change your original port to FILE Print to File Step5 Please choose any file you want to print and save it on the Desktop a...

Page 66: ...Step6 Please find the 123 prn file on the desktop and send it to us Step7 change your port back to your original port as Step 3 11 How to do when it shown 0x000000709 Error Reason...

Page 67: ...sharing the same network and the XP as the main host will be led to this problem Solution A Step1 Select Manage in the This PC Step1 Select Manage in the This PC Step2 Select windows firewall and rig...

Page 68: ...Solution B Step1 Select Manage in the This PC Step2 Select Print Spooler and right click to run it Restart your computer after you run the windows firewall...

Page 69: ...and open operation window please enter the IP address which is from the sharing this printer s XP computer and then press Enter Step4 please Right click connect in the listed printer It will be insta...

Page 70: ...d Printers delete the useless printer copy manually the mouse right click on the useless printer name and then delete it Then reconnect to the printer and re install the driver Step3 Click PC table st...

Page 71: ...re are two options for you to download the user manual for the printer s Option A Please check the user manual in the CD ROM Step1 Open your CD ROM file and double click Auto run Step2 Click User Guid...

Page 72: ...load the user manual from our official website Step1 Please log in the website http global pantum com global Step2 Enter your model of your printer in the blank of the below picture Step3 Select the m...

Page 73: ...esponding language you are using which stat to download the user manual 14 How to register for printer warranty on line Step1 Register your account in the website https service global pantum com user...

Page 74: ...Step2 Log in your account with password Step3 Please chose Product Registration the picture will be shown as below...

Page 75: ...ge it will be done 15 How to Print Printer Information Pages from P3500 Series Printer Take P3500 Printer for example Click on Operation panel 1 Menu setting 5 Prt Info report 2 Info Page Step1 Click...

Page 76: ...Step2 Click 5 Prt Info report in the menu setting ok Step3 Select NO 2 Info Page then chose OK it will be done...

Page 77: ...ration Information Pages from P3500 Series Printer Take P3500 Printer for example Click on Operation panel 1 Menu setting 5 Prt Info report 4 NetConf Pg Step1 Click menu and to choose number by page d...

Page 78: ...Step2 Click 5 Prt Info report in the menu setting ok Step3 Select NO 4 NetConf Pg then chose OK it will be done...

Page 79: ...17 How to do Duplex Printing on Mac system Step1 click on file then select print Step2 then select the Two Sided option and then try to print it...

Page 80: ...Optional Tray Settings Issues 1 How to disassemble the additional tray P3500 Series Printer 1 The method of disassemble Step1 Take out paper tray take it out completely...

Page 81: ...of paper tray and rear cover from left side to right side Step3 Follow the above step 2 to separate the paper tray bottom same Take out the outer cover from right side to left side Please take a note...

Page 82: ...wire into the appropriate side as shown above picture If the status is NG you can confirm it after starting printer If the status is ok but still have troubles with printer it may cause by motor or b...

Page 83: ...setting on dial Both standard input tray and optional tray of a printer are equipped with a paper size displaying dial Taking standard tray for example settings of paper size displaying dial are desc...

Page 84: ...er to Chapter 7 Paper tray setting on control panel Note The paper size settings of standard tray multi function tray and optional tray can be done on control panel Here we take the setting of standar...

Page 85: ...tep2 Press the direction key or to select 2 Standard tray option Press OK button Step3 Press the direction key or to select 2 Paper sheet size option Start setting System settings 2 Paper tray setting...

Page 86: ...lated to printing of standard input tray please refer to Chapter If the multifunctional input tray holds medium please select standard input tray as the paper source through the menu key 2 Printing se...

Page 87: ...r line into the printer and turn on the power Note Before installation or moving of the optional tray please cut off the power supply to the printer After installation of optional tray do not raise th...

Page 88: ...the user set optional tray I II as the paper source the printer will finish printing task with paper fed from optional tray Note The optional tray can hold 550 pages of 80 g m2 common paper as a maxim...

Page 89: ...ay Feed paper from multifunctional input tray for automatic duplex printing When you put paper into the multifunctional input tray this printer will select the printing paper inside multifunctional in...

Page 90: ...y or make sure the user set optional tray as the paper source Note The optional tray supports automatic duplex printing of common paper only Do not put any special printing medium into the option tray...

Page 91: ...e Step4 Click the preference option or attribute button for printing configuration Step5 Select the duplex printing area under basic tab with long side or short side binding style optional Step6 Click...

Page 92: ...nted paper from slipping from the paper tray If you select not to raise the paper supporting board of output tray we recommend you take away the printed paper immediately after it is output During pri...

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