Trouble Type Fault phenomenon
Solution
Telephone
line or
connection
fault
The dialing tone cannot
be heard.
• If you cannot hear the dialing tone after picking
up the receiver, please check the connection of all
telephone lines between the fax and the wall-
mounted socket.
• Use the telephone connecting another line to test
the wall-mounted socket; if there is no dialing tone,
please check the communication line.
The printer cannot
response in a fax call
automatically.
•
Fax
receiving
fault
The fax cannot be
received
•
•
The fax received is
somewhat blank or of
poor quality
• The fax sending faxes may have a fault.
• The telephone line may have a fault due to noise.
• Check the printer through copy.
•
Make sure it is not the "Telephone Mode" as the
receiving mode. (Please see
the receiving mode as "Fax Mode".)
Make sure the fax is set with the correct receiving
to select the
receiving mode.)
If the telephone line is interfered, please try to set
it as VoIP in compatibility. (For compatibility
setting, please see
The toner cartridge comes to the end of its
expected service life. Please replace it. (Please see
"Replace the Toner Cartridge".)
The fax is well received
but cannot be printed
• Check if the toner in cartridge has run low.
Replace with a new toner cartridge and then print.
• Find out the option of " Low in Toner, Continue
to Print" among receiving setting options and then
set it as On.
An external call is being
handled.
•
•
If the Telephone mode adopted, please press
Startup and then pick up the receiver immediately.
If answering the call with the extension
telephone, please input the 3-digit fax receiving
code (*90 by default). When the fax begins to
response, please hang up.
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