Paper feed problems
Envelope seals when printing
Action
Yes
No
Step 1
a
Use an envelope that has been stored in a dry environment.
Note:
Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Go to step 2.
The problem is
solved.
Step 2
a
Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings
>
Paper
>
Tray Configuration
>
Paper Size/Type
For non
‑
touch
‑
screen printer models, press
to navigate
through the settings.
b
Send the print job.
Does the envelope seal when printing?
Contact
The problem is
solved.
Collated printing does not work
Action
Yes
No
Step 1
a
From the control panel, navigate to:
Settings
>
>
Layout
>
Collate
For non
‑
touch
‑
screen printer models, press
to navigate
through the settings.
b
Select
On [1,2,1,2,1,2]
.
c
Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a
From the document that you are trying to print, open the Print
dialog, and then select
Collate
.
b
Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Troubleshoot a problem
96
