Pantum CP2200 Series, User Manual

Page: 100 / 144

Action Yes No
Step 5
a
Remove, and then reinstall the print driver.
b
Print the document.
Is the document printed?
The problem is
solved. Contact customer
support .
Confidential and other held documents do not print
Action Yes No
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
The problem is
solved. Go to step 2.
Step 2
The print job may contain a formatting error or invalid data. Delete
the print job, and then send it again.
Are the documents printed?
The problem is
solved. Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a
Open the Printing Preferences dialog.
b
From the Print and Hold tab, click Use Print and Hold , and then
click Keep duplicate documents .
c
Enter a PIN, and then save the changes.
d
Send the print job.
For Macintosh users
a
Save and name each job differently.
b
Send the job individually.
Are the documents printed?
The problem is
solved. Go to step 4.
Step 4
a
Delete some held jobs to free up printer memory.
b
Print the documents.
Are the documents printed?
The problem is
solved. Contact customer
support .
Troubleshoot a problem 100