Pantum BP5100DN Series User Manual Download Page 122

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111

11.1.5. Duplex Unit Jam

1. Remove the duplex printing unit from the back of the printer.

2. Remove the jammed paper from the duplex unit.

Summary of Contents for BP5100DN Series

Page 1: ...Black and white laser single function printer Pantum BP5100 Series User Guide It is recommended that you read this Guide carefully before using the printer...

Page 2: ...responding license agreement and they are referred for instructions only All other product and brand names herein may be the registered trademarks trademarks or service marks of their respective owner...

Page 3: ...he printer laser radiation will not leak To avoid laser radiation please do not randomly disassemble the printer The printer follows the provisions of Class 1 laser products under CFR standard The pri...

Page 4: ...ng the printer make sure the power is turned off Plugging and unplugging the power cord plug with a wet hand can result in an electric shock The fuser unit is hot when and after printing Touching the...

Page 5: ...device which otherwise may result in fire or electric shock Take care not to spill liquids onto the equipment 12 Do not disassemble the equipment so as to avoid the risk of electric shock Necessary re...

Page 6: ...e Statement This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled environments This equipment should be installed and operated with a minimum distance of 20c...

Page 7: ...d interfere with legal communication if interference is found it shall be immediately deactivated and improved until no interference is required Legal communication in the preceding paragraph refers t...

Page 8: ...irectives 2014 30 EU and 2014 35 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for us...

Page 9: ...l installation 33 3 1 3 Method of driver unistallation 40 3 2 macOS system driver installation 41 3 2 1 Driver installation 41 3 3 Add printer to macOS system 44 3 3 1 Add up the printer via USB 44 3...

Page 10: ...3 5 Mute Printing 72 7 3 6 Auto shut off setting 73 7 3 7 Open Help Document 74 7 4 Cancel printing 74 8 Mobile Print 75 8 1 Android device mobile printing 75 8 1 1 Pantum 75 8 1 2 Mopria mobile print...

Page 11: ...101 11 Troubleshooting 102 11 1 Cleaning Jammed Paper 102 11 1 1 Paper jam of auto feed tray 102 11 1 2 Paper jam of manual feed tray 104 11 1 3 Middle jam 105 11 1 4 Paper jam of multipurpose feed t...

Page 12: ...DN BP5101DN BP5105DN Series BP5100DW Series Interface type USB NET WiFi Print Language PDL Control Panel LCD Print Speed A4 40ppm Letter 42ppm Automatic Two Sided Printing NFC TAG Mute printing Suppor...

Page 13: ...2 1 2 Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD Quick Setup Guide Pantum Warranty Note The Pantum Warranty may not be attached in some regions...

Page 14: ...aser toner cartridge 5 Multipurpose feed tray For placing media to be printed in multi purpose tray 6 Power switch Turn the power on or off and press this button under Ready state to enter energy savi...

Page 15: ...per length deflector to adapt to paper length 14 Clip of extended tray of the paper tray For adjustment of length extension of the tray Rear View 1 USB Interface For connecting product to computer wit...

Page 16: ...ze Note The printer can support up to two optional trays If you want to buy optional trays please contact the local dealer who has purchased the printer Printer appearance may differ because of variou...

Page 17: ...h volume toner cartridge About 6000 Pages Based on ISO 19752 standard Super large volume catridge About 15000 Pages Based on ISO 19752 standard Note The model is subject to increase without notice The...

Page 18: ...ble to non WiFi model only Please refer to Chapter 1 5 2 1 3 Toner cartridge status indicator Indicate the status of toner cartridge and printer please refer to Chapter 1 5 2 1 4 Menu Open the main me...

Page 19: ...r status display of LCD control panel Display meanings of WiFi save toner indicator are as follows No Display of WiFi save toner indicator Status Status description applicable to WiFi model only Statu...

Page 20: ...Orange indicator normally on Toner cartridge error uninstalled ink cartridge unmatching ink cartridge invalid toner cartridge 6 Red indicator normally on Printer errors such as paper error paper out...

Page 21: ...Big 16K 32K Big 32K Yougata4 Younaga3 Nagagata3 Yougata2 Custom Media weight 60 200 g m Maximum capacity of the tray 60 pages 80 g m Optional Tray 1 2 Media Type Plain paper 70 105g m thin paper 60 70...

Page 22: ...d print type and size in the print settings so as to get the best print effect Please observe the following standards Types of Print Media Correct Practices Incorrect Practices Label Paper Use labels...

Page 23: ...ose feed tray to match both sides of the paper Do not apply excessive force otherwise paper jamming or tilting may occur 3 Unfold the stack of paper for feeding to avoid jamming or feeding error place...

Page 24: ...t after the printing is complete Note Place the side of paper to be printed upwards into the multipurpose feed tray and ensure top of the paper enters the tray first After printing please take out pri...

Page 25: ...per length and width Note Do not overly squeeze the paper length guide and paper width guide otherwise it could easily lead to deformation of paper 3 Before loading paper please unfold the stacked pap...

Page 26: ...prevent the paper from slipping and falling after printing If you choose not to raise the output tray we recommend that you immediately remove the printed paper from the printer If more than 250 pages...

Page 27: ...1 Pull out the optional tray completely from the printer 2 Slide the paper length guide and paper width guide to the slot suitable for paper size to match paper length and width Note Do not overly squ...

Page 28: ...g m paper 4 Raise the output tray to avoid the printed paper from slipping and falling or immediately remove the printed document after the printing is complete Note If more than 550 pieces of paper 8...

Page 29: ...B Printing A4 5mm 0 197inch 5mm 0 197inch Letter 5mm 0 197inch 5mm 0 197inch 2 5 Paper application rules Rough textured uneven oil stained and extremely smooth paper will make printing effect poor Ple...

Page 30: ...omputer via USB cable power the printer and computer on 2 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installation procedure Windows 7 Vista Serve...

Page 31: ...ter and computer on 2 Connect the computer to wired network 3 Connect network cable to the network interface of printer to make sure the printer is connected to computer network please refer to Chapte...

Page 32: ...right corner of the interface to enter the driver installation interface 6 Please click on the One click installation button in Method II and install driver software Note You can put your mouse curso...

Page 33: ...e has searched several printers click on the One click intallation button and the printer list interface will pop up Please select the printer that you need according to your printer wired network IP...

Page 34: ...tion status to see if printer is connected with network Please see Chapter 9 4 for how to print 3 1 1 3 1 The printer is not connected with wireless network 3 1 1 3 1 1 Configure wireless network via...

Page 35: ...ace 5 Click the One click installation button in Method III to install driver software Note You can put your mouse cursor in the One click installation button to check the popup information in order t...

Page 36: ...you need to install the printer driver with the host ID please check the option Install the printer in the list with host ID 6 After the installation click Print Test Page button If your printer print...

Page 37: ...e Next button in the lower right corner of the interface to enter the driver installation interface 5 Please click on the One click installation button in Method III and install driver software Note Y...

Page 38: ...lect Configure the print via USB and install on the printer list interface and check the USB printer option Click the Confirm button and the wireless network configuration interface will pop up Input...

Page 39: ...driver Connect the computer to printer via a direct WiFi connection It is applicable to wireless network without infrastructure mode but it still needs scenario of temporary use of printer via wireles...

Page 40: ...puters may be unable to auto play the CD beacase of system configuration Please double click Computer icon find DVD RW driver then double click DVD RW driver to run the installation procedure 4 Read a...

Page 41: ...program Windows 10 system When the DVD RW driver window pops up from the lower right corner of Computer desktop click anywhere in the pop up window then click Autorun exe to run the installation progr...

Page 42: ...ne click installation button to enter installation process if your software has searched only one printer The process may need some time and the duration is related to your computer configuration Plea...

Page 43: ...the printer and computer are in the same network Please see Chapter 5 4 for how to check When the printer IP address changes under printer driver installed with host ID you can also directly print wi...

Page 44: ...the DVD RW driver window pops up from the lower right corner of Computer desktop click anywhere in the pop up window then click Autorun exe to run the installation program Note Some computers may be...

Page 45: ...up window then click Autorun exe to run the installation program Windows 10 system When the DVD RW driver window pops up from the lower right corner of Computer desktop click anywhere in the pop up wi...

Page 46: ...ration is related to your computer configuration please wait patiently 12 After the installation click Print Test Page button If your printer prints the test page successfully it means that you have i...

Page 47: ...VD RW driver then double click DVD RW driver to run the installation procedure 4 Read and agree to the terms contained in the End User License Agreement and the Privacy Policy click the Next button in...

Page 48: ...earched please click Refresh to search again When the printer IP address changes under printer driver installed with host ID you can also directly print without re installing the driver If you need to...

Page 49: ...pop up window then click Autorun exe to run the installation program Windows 10 system When the DVD RW driver window pops up from the lower right corner of Computer desktop click anywhere in the pop...

Page 50: ...nges under printer driver installed with host ID you can also directly print without re installing the driver If you need to install the printer driver with the host ID please check the option Install...

Page 51: ...the example in the following operation The information on your computer screen may differ because of multiple operating systems 1 Click the Start menu of computer and then click All programs 2 Click P...

Page 52: ...ay need to know the Bonjour name of printer Please print the Network setup page to view it Please refer to Chapter 9 4 3 2 1 Driver installation macOS 10 11 is taken as the example in the following op...

Page 53: ...gree on the prompt window popping out to accept the licensing agreement 6 Click Install 7 Input computer password and click Install Software 8 Click Continue Installation on the prompt window popping...

Page 54: ...figuration When configuration is completed unplug USB cable and then on the pop up Add Printer interface you may add the network connected printer refer to Chapter 3 3 for how to add printer Click No...

Page 55: ...d up the printer via wireless connection 1 Turn the power of printer and computer on 2 Make sure the wireless network connection between computer and printer is set up Note In case of basic structure...

Page 56: ...SB cable the system will recognize and add AirPrint automatically If AirPrint printer of network connection is added then the connecting USB cable should be disconnected first before adding the printe...

Page 57: ...address under the influence of network environment You can check the IP address of printer by printing Network setup page out please refer to Chapter 9 4 for printing method or check network informati...

Page 58: ...ess network setup and WiFi Protected Setup WPS Important Before wireless network installation you must learn about the service set identifier SSID and password of your access point in order to use the...

Page 59: ...for installation in the following interface Click Next 2 1 The computer has been connected to wireless network 1 The currently wireless network currently connected to computer is selected as wireless...

Page 60: ...onnected to wireless network Input the SSID case sensitive and password of access point wireless router in the interface below Complete configuration according to interface prompt Note If you do not k...

Page 61: ...ion Select No I don t have a USB cable in the interface below and then click Next 1 Use WPS method to perform steps below to start wireless network on printer Please refer to Chapter 5 1 2 for detaile...

Page 62: ...has wireless network function 5 1 2 2 WiFi Protected Setup WPS method 1 Turn on the power of printer and access point wireless router 2 Make sure the printer is in ready state Note If the printer is...

Page 63: ...r 2 Before connecting to printer hotspot turn on direct WiFi connection of the printer by short pressing WiFi button on the panel Note Short press WiFi button on the printer panel to automatically pri...

Page 64: ...ect the wireless receiving around printer Signal receiving may be affected if the router is away from the printer or there is an obstacle between them Turn the power of access point wireless router an...

Page 65: ...window that is to say your printer and computer are in the same network If RTT is not indicated in the window please refer to Chapter 5 to re configure the printer wireless network Note Please refer...

Page 66: ...ers are suggested to use Microsoft Internet Explorer 8 0 or higher version or Firefox 1 0 or higher version Mac users are suggested to use Safari 4 0 or higher version No matter what kind of browser y...

Page 67: ...ting to its network interface with network cable 2 In case of wireless network model the printer can be connected to wireless network via wireless network setup tools or WiFi Protected Setup WPS pleas...

Page 68: ...ting and management IPv6 local link address local IPv6 address set up by oneself addresses beginning with FE80 Stateful address IPv6 address set up by DHCPv6 server if there is no DHCPv6 server in net...

Page 69: ...dress book set e mail notification and sleep time via machine setup page 6 2 3 1 Set up e mail notification If you set up e mail notification an e mail will be sent to the mail address specified by yo...

Page 70: ...ease refer to Chapter 6 1 for login method 2 Click User Management and then click Restore to Factory Settings to recover factory settings The printer will restart automatically after factory settings...

Page 71: ...Printing Collate Print Reverse Print N in 1 Poster Print for Windows Operation System only Zoom Print Booklet printing Custom Size Note Windows 7 is taken as example in the above description You can r...

Page 72: ...responding model 3 Click Printer Properties Preferences to configure printing 4 Enter the Paper options interface you can set paper size and type paper source and orientation as needed 5 Click OK to f...

Page 73: ...Auto Select the printer will select the appropriate tray to print according to your paper settings 7 2 2 2 Automatic tray printing Before printing make sure that the print media of appropriate size is...

Page 74: ...te size is loaded in the automatic tray Note For precautions on loading paper see Paper and Print Media Special paper such as envelope paper and film paper can only be printed through the multi purpos...

Page 75: ...rinting make sure that the print media of appropriate size is loaded in the optional tray Note For precautions on loading paper see Paper and Print Media For the type of media to be printed with the a...

Page 76: ...Change setup in the window popping out 1 Click File menu Print 2 Change setup in the window popping out and click to save the preset Select preset every time before printing or print according to def...

Page 77: ...per size of duplex printing unit As for duplex printing of A4 papers the slide should be adjusted to the A4 position as for Letter Legal Folio and Oficio duplex printing the slide should be adjusted t...

Page 78: ...67 3 Adjust paper size slide to A4 or Letter position to finish setting up 4 Install the duplex unit in the printer...

Page 79: ...out auto duplex printing 1 Open the print job to be printed from the application such as a Notepad 2 Select Print from the File menu 3 Select printer of the corresponding model 4 Single click Prefere...

Page 80: ...69 5 Select the Duplex in Basic tab and then select Long Edge or Short Edge 6 Single click OK to finish printing setup Click Print to realize auto duplex printing...

Page 81: ...ing paper types A4 Letter Legal Oficio or Folio Since Booklet always goes with duplex printing when it is selected Deplux will be checked authomatically and cannot be unchecked 1 Open the file to be p...

Page 82: ...ft to complete print settings Click Print to print the booklet Note Documents will be re paged after selecting booklet printing It will print two pages on each side of the paper and then fold out of i...

Page 83: ...er because of multiple operating systems 1 Enter the Start menu Control Panel view Devices and Printers 2 Right click printer and select Printer properties in the pull down menu 3 Enter the Secondary...

Page 84: ...ers 2 Right click printer select Printer properties in drop down list 3 Enter Secondary Settings option and set Auto shu off setting 4 Click OK to finish setting Note For printer provided with LCD con...

Page 85: ...Operation System only The help document contains the user guide where you can find the information on print settings 7 4 Cancel printing The current printing work can be cancelled in printing process...

Page 86: ...y preparations 1 A printer that has wireless network function 2 Android mobile device 8 1 1 4 How to use Pantum 1 Turn on printer power 2 Click PANTUM icon on the main screen of an Android device and...

Page 87: ...All other printing plug ins should be shut down when you use Mopria mobile printing function The printing steps may varied by applications taking Adobe Reader as an example for explanation 1 Turn on...

Page 88: ...ile device generally on the printer and then wait for several seconds then the printer application will start and the mobile device will connect to the printer Note For some mobile devices NFC antenna...

Page 89: ...port AirPrint function can realize AirPrint printing Please check if there is AirPrint mark on the packaging of the printer in order to identify if the printer supports AirPrint function 8 2 2 1 Opera...

Page 90: ...fails please inspect if the iOS device is connected to the wireless network where the printer is connected to If the iOS mobile device did not detect any printer check whether the printer is powered...

Page 91: ...9 1 1 Language Setting Language Setting is used to select the language to be displayed on the control panel 1 Press Menu to enter the Menu Settings interface 2 Press OK to select the System Setting op...

Page 92: ...enu to enter the Menu Settings interface 2 Press OK to select the 1 System Setting option 3 Press direction key or to select Sleep time Set option and press OK key to set the corresponding sleep time...

Page 93: ...printing cost When save toner mode is on the printed color will be lighter Save toner mode is off by default 1 Press Menu to enter the Menu Settings interface 2 Press OK to select the System Setting o...

Page 94: ...se When mute mode is on printing will be in a low speed This mode is off by default 1 Press Menu to enter the Menu Settings interface 2 Press OK to select the System Setting option 3 Press direction k...

Page 95: ...ease refer to Chapter 6 2 4 9 1 6 Print a Page for Clean Fix Print a Page for Clean Fix function can clean the toner paper powder and other inpurities so as to realize better printing effect The print...

Page 96: ...to set off condition and off delay Note Set auto off condition Shutdown under no port state default configuration no port is connected WiFi function deactivated printer is under standby or sleep mode...

Page 97: ...etwork Set option and press OK key to set Wired network setting wireless network setting and WiFi Direct Note To set IP address subnet mask and gateway press direction key to circularly accumulate val...

Page 98: ...k status through Network Information 1 Press Menu to enter the Menu Settings interface 2 Press direction key or and select Network Info option and press OK key to view wired network information wirele...

Page 99: ...on key or and select Prt Info Rept option 3 Press OK key to enter information report print You can print product report according to needs Product reports that can be printed include demonstration pag...

Page 100: ...10 1 Cleaning the Printer Note Please use mild detergents Some parts of the printer may still be hot for a short period after use When opening the front cover or rear cover to clean the parts inside...

Page 101: ...along the guide rail Note When removing the toner cartridge put the toner cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge 3 Clean the insid...

Page 102: ...91 4 Wipe the LSU lens of printer gently with dry lint cloth 5 Open the auto feed tray and wipe the pickup roller gently with dry lint cloth...

Page 103: ...ammable and may cause fire Please pay attention to toner leakage while it is taking out or disassembled In case of toner leakage skin contact with toner or spattering into eyes or mouth please wash it...

Page 104: ...tention while taking it out to avoid spattering Please place the toner cartridge taken out on paper to avoid large scale spattering of toner When installing do not touch the surface of the toner cartr...

Page 105: ...ake the toner cartridge out 4 Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left and right for 5 6 times so that the toner inside can be uniformly dispers...

Page 106: ...drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing 8 Close the front cover Drum component replacement steps 1 Power o...

Page 107: ...rail 3 Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out 4 Open the package...

Page 108: ...t along the inner track to finish installing toner cartridge 6 Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish insta...

Page 109: ...o buy optional trays please contact the local dealer who has purchased the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then unplug the power cord from the pri...

Page 110: ...g paper see Paper and Print Media For the type of media to be printed with the optional tray see the Paper Specification For the installation of optional trays please refer to the Installation Guide s...

Page 111: ...e printer body with both hands and remove the optional trays After removing the optional tray you need to update the printer status again For how to update the printer status see Updating the optional...

Page 112: ...stall the printer driver please refer to How to install Windows printer driver for installation 2 Enter the Start menu Control panel view Device and Printer 3 Right click the printer icon and select P...

Page 113: ...orrectly and the printer is powered on All of the protective parts are removed The toner cartridge is installed correctly The paper is correctly loaded into the tray The interface cable between the pr...

Page 114: ...l the jammed paper out 3 After removing the jammed paper reinsert the automatic tray into the printer press the front cover button to open and close the front cover and the printer will resume printin...

Page 115: ...anual feed tray 1 Gently pull the jammed paper out 2 After removing the jammed paper reload paper into the multi purpose tray press the front cover button to open and close the front cover and the pri...

Page 116: ...105 11 1 3 Middle jam Note When papers jammed in the middle are taken out please pay attention and do not touch the shaded area shown below in order to avoid burn 1 Pull out the automatic tray...

Page 117: ...106 2 Gently pull the jammed paper out 3 Installing automatic tray...

Page 118: ...on on printer 5 Take the laser toner cartridge out along the track For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum please put the laser toner cartr...

Page 119: ...he laser toner cartridge again and close the front cover then the printer will recover printing 11 1 4 Paper jam of multipurpose feed tray Note When papers jammed in fuser unit are taken out please pa...

Page 120: ...109 1 Open the rear cover of the printer 2 Open the fuser door using the handles on both sides...

Page 121: ...110 3 Gently pull the jammed paper out 4 After taking papers jammed out close the back cover and open the front cover and then the printer will recover printing...

Page 122: ...111 11 1 5 Duplex Unit Jam 1 Remove the duplex printing unit from the back of the printer 2 Remove the jammed paper from the duplex unit...

Page 123: ...pers jammed are taken out according to the above steps close the front cover and tidy the papers in paper tray then the printer will recover to print automatically If the printer still does not start...

Page 124: ...113 11 1 6 Paper jam of optional tray 1 Pull out the optional tray 2 Gently pull out the jammed paper...

Page 125: ...moving the jammed paper reinsert the optional tray into the printer and the printer will resume printing automatically If paper cannot be seen in this area stop and go to the next step 1 Pull out the...

Page 126: ...115 2 Remove the jammed paper from the automatic tray 3 After removing the jammed paper reinsert the automatic tray into the printer and the printer will resume printing automatically...

Page 127: ...iver Make sure the network cable of USB cable is connected correctly Failed to install the driver Check whether the print spooler service is enabled Check the power supply and the connection of the pr...

Page 128: ...feed roller is dirty Too many papers in paper tray Please install the printing medium correctly If a special printing medium is used enable the multipurpose feed tray mode Please use the print media...

Page 129: ...or too rough or has been used previously The paper path is dirty The drum inside toner cartridge is damaged Please use the print media within the specification range Clean the paper path It is suggest...

Page 130: ...ect loading of the print media Clean the paper path inside the printer Wrinkled paper The print media has been loaded incorrectly The print media does not meet the usage specifications The paper path...

Page 131: ...ting on a special medium use the multipurpose feed tray Clean the inside of the printer It is suggested to replace the original toner cartridge Horizontal stripes The toner cartridge is not installed...

Page 132: ...this printer on the panel menu you may know and set various functions The steps of printing are as follows 1 Press Menu to enter the menu setting interface 2 Press or to select Prt Info Rept 3 Press O...

Page 133: ...odel AC220 240V 50Hz 60Hz 7A Noise acoustic pressure level Printing 54dB A Standby 30dB A Mute mode 46 dB A Enter network standby time 1 min Power Consumption Network standby 3W Standby 45W Shutdown 0...

Page 134: ...45MHz 5825MHz Maximum output power Declaration for EU Compliance WLAN 2 4GHz 2412 2472MHz 18 58dBm EIRP WLAN 5GHz 5180 5700MHz 21 73dBm EIRP WLAN 5GHz 5745 5825MHz 13 58dBm EIRP Print Time of First Pa...

Page 135: ...Company Name Magnell Associate Inc DBA NEWEGG COM Office address 17560 Rowland St City of Industry CA 91748 TEL 626 271 9700 USA Only...

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