CABINET SENSOR HARDWARE INSTALLATION
MANUAL
70
a. Search the SynapSense Knowledge
Base at
(click
Support Login
at the top of the page)
b. Login using your email and
password.
c. Search the knowledgebase for the
symptom.
If the knowledgebase solution does
not resolve the issue, enter a
Support Case.
d. Describe the following information:
e. Symptoms or how to reproduce the
problem.
f. Damage to the product, such as
dropping or exposure to condensing
humidity.
g. Attempted measures to resolve the
problem.
h. How long has it been in service?
Include all information regarding the
device history: “Dead” on arrival?
Failed upon initial installation? Failed
after initial install, but nothing
changed with the unit. Failed upon
some subsequent action (moved,
redeployed, SMOTA, etc.).
i. Part number (underside of most
nodes).
j. Serial number (underside of most
nodes), typically beginning with PR
or AM.
k. MAC ID (on the exposed barcode
label).
l. Quantity.
What Happens Next?
A Customer Support Engineer will contact you within one business day. The Engineer
may ask additional questions or have you perform activities to attempt to resolve the
issue. If the Engineer is unable to resolve the problem, you will be asked to return the
product. A replacement product will be shipped to you at no charge.
Include the Support Case Number (RMA number) on the mailing/shipping label when
