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27

Before asking for repairs, check the symptoms with the following table. 

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the 
table or a problem is not described below. 

Symptom

Cause/solution

Reference 

pages

Power is not turned 

on. 

When using a PoE+ device for power supply

 • Are the PoE+ (IEEE802.3at compliant) device and the 

RJ45 (female) network cable connected using a Ethernet 

cable (category 5e or better)? 

Check whether the connection is appropriately established.

 • Depending on the PoE+ device, the power supply will 

stop when the demanded power exceeds its total 

power limit for all PoE+ ports.

   Refer to the operating instructions of the PoE+ device 

in use.

Installation 

Guide

When using AC power supply

 • Is the power cable connected firmly to power that 

meets the required specifications?

   Check whether the connection is appropriately estab-

lished.

 • Is the power supply connector housing attached to the 

camera firmly?

   Check if it is attached correctly and firmly.

The camera does not 

move to the preset 

positions accurately.

 • When the preset positions become inaccurate during 

use, it is possible to correct the positions by executing 

the position refresh function.

   In addition, when “Position refresh” is set for the cre-

ated schedule, the camera position will be corrected 

periodically. In some situations, reconfigure the preset 

positions.

Operating 

Instructions

(included in 

the CD-ROM)

When the camera is 

panning/tilting, the 

camera stops 

panning/tilting and 

mechanical noise 

comes from the 

camera.

 • The camera position may have become inaccurate. 

Carry out the refresh position function from the [Default 

reset] tab of the “Maintenance” page of the setup 

menu.

Operating 

Instructions

(included in 

the CD-ROM)

The camera starts 

panning unpredict-

ably.

 • This may be caused by noise.

   Check the exogenous noise level around the camera.

 • There are possibilities of the operation of the protect 

circuit in a high-temperature environment. After digital 

flip operation is continued for an extended period of 

time in a high-temperature environment, the digital flip 

release should be operated only one time.

10, 11

Troubleshooting

Summary of Contents for WV-X6531N

Page 1: ...abbreviated in some descriptions in this manual Important Information Network Camera WV X6531N For information about the installation tasks refer to the provided Installation Guide For information ab...

Page 2: ...tions 4 Main functions 4 About the user manuals 6 System requirements for a PC 6 Trademarks and registered trademarks 7 Copyright 7 Open Source Software 8 Network security 8 Precautions 9 Precautions...

Page 3: ...DUCT 2 ANY INCONVENIENCE LOSS OR DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLIGENT OPERATION OF THE USER 3 ALL MALFUNCTIONS OR TROUBLES FROM UNAUTHORIZED DISASSEMBLE REPAIR OR MODIFICATION OF THE PRODUC...

Page 4: ...tion function A single camera provides wide area monitoring ClearSight coating rain wash coating 1 for dome cover adopted The rain wash coating is a special coating applied to the surface of the dome...

Page 5: ...JPEG images if a network failure occurs Encryption and alteration detection functions enhanced the security 1 The rain wash coating is only effective against water rain water and is not effective aga...

Page 6: ...pe that will not interfere with normal use due to improvement of the product System requirements for a PC CPU Intel CoreTM 2 Duo 2 4 GHz or faster recommended Memory A minimum of 1 GB or more for 32 b...

Page 7: ...rosoft Windows Windows Media Internet Explorer and ActiveX are either registered trade marks or trademarks of Microsoft Corporation in the United States and or other countries Microsoft product screen...

Page 8: ...gainst leakage or theft of information including image data authentication information user names and passwords alarm mail information FTP server information and DDNS server information After the unit...

Page 9: ...roduct resulting in injury or accidents Do not attempt to disassemble or modify this product Failure to observe this may cause fire or electric shock Consult the dealer for the repair or inspections D...

Page 10: ...hand Failure to observe this may cause injury Precautions for use When the product is accessible from the Internet To prevent unauthorized access note the fol lowing Leave user authentication turned o...

Page 11: ...ra has become extremely low The camera will be automatically restarted when the inside the camera is warmed up by the built in heater Please wait for a while We shall not be liable for content compens...

Page 12: ...on Depending on the conditions in the installation area effects of the stabilizer function may not be fully achieved Consumable parts The following are consumables Replace them in accordance with thei...

Page 13: ...en using a tilt angle higher than horizontal 0 to 15 However when this product is used at a tilt angle higher than about 5 depending on the zoom rate used images may become distorted or the upper part...

Page 14: ...ipe and attaching to a locally procured bracket Locally procure a M6 eye bolt stainless steel Recommended tightening torque 2 45 N m 1 8 lbf ft In order to prevent the camera from falling procure a br...

Page 15: ...o the camera may not function properly if it is installed and operated in an envi ronment where the temperature is below 10 C 14 F In such a case wait approximately 2 hours or more until the camera is...

Page 16: ...e PoE Power over Ethernet Plus Use a PoE hub device that is compliant with IEEE802 3at standard It is impossible to supply the power to this product from a PoE hub that is compliant with IEEE802 3af s...

Page 17: ...Data Matrix To our website 1 Dome cover Do not detach The main sunshield rear cover and the indication label are omitted Mount bracket and the attachment pipe are omitted in the left illustration The...

Page 18: ...able is disconnected once reconnect the cable after around 2 seconds When the cable is quickly reconnected the power may not be supplied from the PoE device Cables Power cable RJ45 female Network cabl...

Page 19: ...24 V AC power supply connector accessory into the power cable Otherwise it may damage the camera or cause malfunction When installing the camera make sure that excessive force is not applied to the p...

Page 20: ...he set ting Refer to the Operating Instructions on the provided CD ROM for further information about the EXT I O terminal 2 and 3 ALARM IN2 3 settings Off Alarm input Alarm out put or AUX output Conne...

Page 21: ...he entire system configuration When connecting with a PC directly Required cable Ethernet cable category 5e or better cross Powered speaker RJ45 waterproof connector Ethernet cable category 5e or bett...

Page 22: ...PoE injector Required cable Ethernet cable category 5e or better straight Powered speaker Powered speaker Adjustment monitor for adjustment use only Adjustment monitor for adjustment use only Hub rou...

Page 23: ...tion page 25 Step 2 Move the INITIAL SET switch to the right ON The factory default is OFF Step 3 Move the INITIAL SET switch to the right and then turn on the power of the camera Turn on the power of...

Page 24: ...Lights off Blinks orange Blinks green Lights green During the standby or connection Cable is not connected Lights orange During the standby or connection Cable is connected Lights green During the up...

Page 25: ...g the tab on the top of the sunshield Step 2 Remove the locking screw of the water resistant cap Step 3 Remove the water resistant cap by pulling it out toward the forefront Water resistant cap Step 4...

Page 26: ...an SD memory card for matted with other devices is used this product may not work properly or performance deterioration may be caused Refer to the Operating Instructions on the provided CD ROM for how...

Page 27: ...is attached correctly and firmly The camera does not move to the preset positions accurately When the preset positions become inaccurate during use it is possible to correct the positions by executing...

Page 28: ...CD ROM UPnP function of the router is disabled Refer to the operating instructions of the router to enable the UPnP function Live indicator never lights up Is Off selected for Indicator on the Basic...

Page 29: ...use The power cable gets hot when bent or stretched It is hard to see images with the cam era when there are raindrops on the dome cover The effectiveness of the rain wash coating may have been reduc...

Page 30: ...ut impedance Approx 2 k unbalanced For microphone input Recommended applicable microphone Plug in power type Supply voltage 4 0 V 0 5 V Recommended sensitivity of microphone 48 dB 3 dB 0 dB 1 V Pa 1 k...

Page 31: ...F1 6 Maximum shutter max 16 30 s AGC 11 X6511 Color 0 011 lx 0 00102 footcandle F1 6 Maximum shutter Off 1 30 s AGC 11 0 0007 lx 0 00007 footcandle F1 6 Maximum shutter max 16 30 s AGC 11 BW 0 005 lx...

Page 32: ...Pixelate Off up to 32 zones available Camera title on screen On Off Up to 20 characters alphanumeric characters marks Video Motion Detection VMD On Off 4 areas available Lens Zoom ratio 40x Optical z...

Page 33: ...300 QVGA X6511 1 3 mega pixel 16 9 30 fps mode 1 3 mega pixel 16 9 60 fps mode 1280 720 640 360 320 180 1 3 mega pixel 4 3 30 fps mode 1280 960 800 600 VGA 400 300 QVGA Image compression method 3 H 26...

Page 34: ...600 kbps 30720 kbps 35840 kbps 40960 kbps 51200 kbps Protocol IPv6 TCP IP UDP IP HTTP HTTPS FTP SMTP DNS NTP SNMP DHCPv6 RTP MLD ICMP ARP IPv4 TCP IP UDP IP HTTP HTTPS RTSP RTP RTP RTCP FTP SMTP DHCP...

Page 35: ...ly use AAC LC Advanced Audio Coding Low Complexity when recording audio on an SD memory card 5 For further information about PC system requirements and precautions for when using Microsoft Windows or...

Page 36: ...Newark NJ 07102 5490 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca Panasonic Corporation 2017 For Europe and other countries Panasonic Corpora...

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