F
requen
tly Ask
ed Questions
101
Problem
Actions
S
cr
een
Chaotic image, noisy
•
Set
[P-NR]
in
the
P
i
c
t
ur
e
M
en
u (
to
r
e
m
o
v
e
noise
)
.
(p. 32)
•
C
he
ck
nea
r
b
y
e
l
e
c
t
r
i
c
a
l
p
r
o
duc
ts
(c
a
r, m
oto
rcycl
e
, flu
o
r
es
c
ent
l
a
m
p
)
.
No image can be displayed
•
I
s
[C
ont
r
ast
], [Br
i
g
htness
]
o
r [C
o
l
o
ur]
in
the
P
i
c
t
ur
e
M
en
u
set
to
the
m
ini
mum?
(p. 31)
Blurry or distorted image
(
no
so
u
n
d
o
r l
o
w v
o
lum
e
)
•
R
eset
c
hanne
l
s.
(p. 38, 39)
Unusual image is displayed
•
Tur
n
the
TV Off w
ith
M
ains
po
w
e
r O
n
/
Off
s
w
it
c
h
,
then
t
ur
n
it
O
n
a
g
ain.
•
If
the
p
r
ob
l
e
m
pe
r
sists
,
initia
l
ise
a
ll
settin
g
s
[Shipping Condition] (p. 51)
S
ound
No sound is produced
•
I
s
“
So
u
n
d mu
te
”
a
c
ti
v
e
?
(p. 9)
•
I
s
the
v
o
lum
e
set
to
the
m
ini
mum?
Sound level is low or sound
is distorted
•
So
u
n
d
si
g
na
l r
e
c
eption
m
a
y
be
d
ete
r
io
r
ate
d
.
•
Set
[MPX]
(
p.
34)
in
the
So
u
n
d M
en
u
to
[M
ono
]
.
(A
na
l
o
gu
e
on
ly)
Unusual sound from the TV
•
When
po
w
e
r
is
on
, w
hi
rr
in
g
so
u
n
d
o
f c
oo
l
in
g f
an
o
r dr
i
v
e
noise
m
a
y
be
hea
rd fr
o
m
insi
d
e
the
TV (
not
a
si
g
n
o
f f
a
ul
t
y
ope
r
ation
)
.
HDMI
Sound is unusual
•
Set
the
so
u
n
d
settin
g
o
f
the
c
onne
c
te
d
e
qu
ip
m
ent
to
“2c
h
L
.
PCM”
.
•
C
he
ck
the
[HDMI1
/
2
/
3
/
4 I
np
u
t
]
settin
g
in
the
So
u
n
d M
en
u
.
(p. 34)
•
If d
i
g
ita
l
so
u
n
d c
onne
c
tion
has
a
p
r
ob
l
e
m,
se
l
e
c
t
ana
l
o
gu
e
so
u
n
d c
onne
c
tion.
(p. 98)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
•
C
he
ck
the
HDMI c
ab
l
e
is
c
onne
c
te
d
p
r
ope
rly
.
(p. 91)
•
Tur
n
the
TV
an
d
e
qu
ip
m
ent
Off,
then
t
ur
n
the
m O
n
a
g
ain.
•
C
he
ck
an
inp
u
t
si
g
na
l fr
o
m
the
e
qu
ip
m
ent.
(p. 98)
•
U
se
e
qu
ip
m
ent
c
o
m
p
l
iant
w
ith
EIA
/
CEA-861
/
861D
.
Netw
ork
Cannot connect to the
network
•
C
he
ck
the
LAN c
ab
l
e
o
r
Wi
r
e
l
ess
LAN Ad
apto
r
is
c
onne
c
te
d
p
r
ope
rly
.
(p. 72)
•
C
he
ck
the
c
onne
c
tions
an
d
settin
g
s.
(p. 72 - 77)
•
C
he
ck
the
net
w
o
rk
e
qu
ip
m
ent
an
d
net
w
o
rk
en
v
i
r
on
m
ent.
•
T
he
r
o
u
te
r m
a
y
not
be
set
to
iss
u
e
IP
a
ddr
ess
a
u
to
m
ati
c
a
lly
.
If
the
net
w
o
rk
a
dm
inist
r
ato
r
p
r
e
f
e
r
s
to
a
ll
o
c
ate
an
IP
a
ddr
ess
,
set
an
IP
a
ddr
ess
m
an
u
a
lly
.
(p. 74)
•
T
he
r
o
u
te
r m
a
y
be
u
sin
g MAC
a
ddr
ess
f
i
l
te
r
in
g (
se
cur
it
y
settin
g)
.
C
on
f
i
rm
the
MAC Addr
ess
o
f
this
TV (
p.
77)
an
d
set
the
r
o
u
te
r
to
be
ab
l
e
to
u
se
it.
•
If
the
p
r
ob
l
e
m
pe
r
sists
, c
ons
ul
t
y
o
ur I
nte
r
net
Se
rv
i
c
e
Pr
o
v
i
d
e
r
o
r
te
l
e
c
o
mmu
ni
c
ations
c
o
m
pan
y
.
Cannot select the file during
DLNA operations
•
I
s
m
e
d
ia
se
rv
e
r
o
f
the
c
onne
c
te
d
e
qu
ip
m
ent
p
r
epa
r
e
d?
(p. 71)
•
C
he
ck
app
l
i
c
ab
l
e
d
ata
f
o
rm
at.
(p. 95)
Cannot operate
VIERA Connect
•
C
he
ck
the
c
onne
c
tions
an
d
settin
g
s.
(p. 72 - 77)
•
T
he
se
rv
e
r
o
r c
onne
c
te
d l
ine
m
i
g
ht
be
b
u
s
y
no
w
.
O
ther
The TV does not switch On
•
C
he
ck
the
m
ains
l
ea
d
is
p
lugg
e
d
into
the
so
ck
et
o
u
t
l
et.
The TV goes into Standby
mode
•
Au
to
po
w
e
r
stan
d
b
y fu
n
c
tion
is
a
c
ti
v
ate
d
.
(p. 10)
•
T
he
TV
ente
r
s
Stan
d
b
y m
o
d
e
abo
u
t
30 m
in
u
tes
a
f
te
r
ana
l
o
gu
e
b
r
oa
dc
astin
g
en
d
s.
The remote control does not
work or is intermittent
•
Ar
e
the
batte
r
ies
insta
ll
e
d c
o
rr
e
c
t
ly?
(p. 7)
•
H
as
the
TV
been
s
w
it
c
he
d O
n
?
•
T
he
batte
r
ies
m
a
y
be
ru
nnin
g l
o
w
.
R
ep
l
a
c
e
the
m
.
•
P
oint
the
r
e
m
ote
c
ont
r
o
l d
i
r
e
c
t
ly
at
the
fr
ont
o
f
the
TV (w
ithin
abo
u
t
7 m
an
d
a
30
d
e
gr
ee
an
gl
e
o
f
the
fr
ont
o
f
the
TV)
.
•
Sit
u
ate
the
TV
a
w
a
y fr
o
m
s
u
nshine
o
r
othe
r
so
urc
es
o
f
b
r
i
g
ht
l
i
g
ht
not
to
shine
on
the
TV’
s
r
e
m
ote
c
ont
r
o
l
si
g
na
l r
e
c
ei
v
e
r
.
Parts of the TV become hot
•
Ev
en
w
hen
the
te
m
pe
r
at
ur
e
o
f
pa
r
ts
o
f
the
fr
ont
,
top
an
d r
ea
r
pane
l
s
has
r
isen
,
these
te
m
pe
r
at
ur
e
r
ises
w
i
ll
not
pose
an
y
p
r
ob
l
e
m
s
in
te
rm
s
o
f
pe
rf
o
rm
an
c
e
o
r qu
a
l
it
y
.
Overcurrent error message
appears
•
T
he
c
onne
c
te
d U
S
B d
e
v
i
c
e
m
i
g
ht
c
a
u
se
this
e
rr
o
r
.
R
e
m
o
v
e
the
d
e
v
i
c
e
an
d
t
ur
n
the
TV Off w
ith
M
ains
po
w
e
r O
n
/
Off
s
w
it
c
h
,
then
t
ur
n
it
O
n
a
g
ain.
•
C
he
ck
i
f f
o
r
ei
g
n
ob
j
e
c
ts
a
r
e
insi
d
e
the
U
S
B
po
r
t.
An error message appears
•
F
o
ll
o
w
the
m
essa
g
e
’
s
inst
ruc
tions.
•
If
the
p
r
ob
l
e
m
pe
r
sists
, c
onta
c
t
y
o
ur l
o
c
a
l P
anasoni
c d
ea
l
e
r
o
r
the
a
u
tho
r
i
z
e
d
Se
rv
i
c
e
C
ent
r
e.
