Troubleshooting
170
When something unusual occurs, the display may show one of the Information Codes listed below. These
will help you to identify and correct the problem.
Information Codes
Info.
Code
Meaning
Action
page
001
No recording paper in the cassette.
Recording paper doesn't advance into the machine.
Load the recording paper.
Remove the jammed paper.
007
Recording paper did not completely exit from
machine.
Remove the Toner Cartridge and remove the
jammed paper.
012
The received data overflows from the maximum paper
size of the paper feeding direction.
Check with the other party.
--
021
The fixing temperature does not rise up even if the
heating circuit is "ON".
Contact the authorized Panasonic dealer.
--
The temperature of fuser exceeds upper limit of
controllable temperature.
Contact the authorized Panasonic dealer.
--
The cooling fun in the unit does not rotate.
Contact the authorized Panasonic dealer.
--
030
Document is misfeeding.
1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
031
Document paper is too long or jammed.
Document length exceeds 2 meters.
1. Reload the document properly.
2. Remove the document jam.
041
Out of toner.
Replace the Toner Cartridge.
043
Toner is getting low.
045
Drum Cartridge is not installed.
Install the Drum Cartridge.
051
There is something wrong with DC motor.
Contact the authorized Panasonic dealer.
--
054
The polygon motor does not become stable within the
specified time when the polygon motor is "ON". The
behavior of polygon motor rotation become unturned
on the way.
Contact the authorized Panasonic dealer.
--
060
Printer Cover is open.
Close the Printer Cover.
--
061
ADF Door is open.
Close the ADF Door.
--
068
Rear Cover is open.
Close the Rear Cover.
--
090
Malfunction of high voltage unit.
Contact the authorized Panasonic dealer.
--
091
Cooling down the fuser unit.
Wait a minute.
--
092
The drum cartridge is reaching the end of its life.
Replace the drum cartridge as soon as
possible.
093
The unit is operated under the low-temperature
environment which is not covered under warranty.
Use the unit in a warmer area.
--
094
Malfunction of drum cartridge.
Replace the drum cartridge.
400
During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document and send again.
--
401
Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Remote station requires the sending unit’s ID Number.
(Fax Telephone Number)
Check the remote station.
Program your ID Number (Fax Telephone
Number).
402
During initial handshake, communication error
occurred.
Reload the document and send again.
--
403
No polling capability at the remote side.
Ask remote side to set "POLLED=ON".
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