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Troubleshooting (Advanced)
Fingerprint Reader
The sensor does not enroll or authenti-
cate my fingerprint.
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Slide your finger correctly. For further information about enrollment and authen-
tication, refer to “How to Use the Fingerprint Reader” (
) and [Finger-
print Tutorial].
• Click [start] - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial].
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The sensor enrolls or authenticates no fingerprint, or performs authentication
poorly, despite the correct way of finger sliding when your finger is in any of the
conditions stated below:
• Rough skin, or injured finger (with a cut or a skin inflammation)
• Extremely dry
• Soiled with mud or oil
• Fingerprint has been worn and has faded
• Wet with water or sweat
<You can improve enrolling and authentication sensitivity by taking the follow-
ing steps when any of the conditions described above exists>
• Wash your hands or wipe them dry.
• Use a different finger for registration or authentication.
• Treat your finger with a hand cream when it is rough skin or dry.
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Clean the fingerprint sensor. For further information, refer to “Handling & Main-
tenance” (
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The fingerprint sensor may be malfunctioning when it continues to perform
poorly after the steps described above have been performed. Contact
Panasonic Technical Support.
Sensor does not work.
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Exported passport can help you if you need to replace the sensor.
• Log on to Windows as an Administrator.
You can always access the computer by using your Windows log on pass-
word. In convenient mode, any user can access the computer by using your
Windows log on password.
• To access [File Safe]
[File Safe] can be always accessed by using the [File Safe] backup password.
• Other functions
Replace/Repair the sensor, then follow the instructions in section “Replacing
sensor.” (
Some limited functions (e.g. deleting passport) is available without a func-
tional sensor. In case of deleted operation, it is necessary to cancel the fin-
gerprint verification operation to get to the password dialog.
