4. Handling Incoming Calls
44
ICX (International), issued March 1999
ICX-35-750
USING CALL HOLD
Depending on the set up of your system, you can put one or more calls on hold and
retrieve those calls using the HOLD key or a designated Floating Hold key.
Notes:
• The Floating Hold feature assigns a Floating Hold number (001-576) to a
specific FF key. By placing a call on hold using the Floating Hold key, you
can retrieve the call from any phone that has an FF key that is assigned the
same Floating Hold number or by simply entering the Floating Hold number.
• Floating Hold requires system programming.
• The EXT indicator flashes when you hold an internal call or an outside line
that is not assigned to an FF key.
• If you do not pick up a held call in a certain period of time, you will hear a
tone indicating that the call is still waiting.
1. While on a call, press the HOLD key or the Floating Hold FF key.
1. While on a call, press the HOLD key to put the first call on hold.
2. Press the FF key that is flashing green to answer the second call.
3. Press the HOLD key to put the second call on hold.
4. Press the FF key that is flashing green to return to the first call.
To retrieve a call . . .
Do . . .
From the extension that placed
the call on hold
Press the FF key that is flashing green.
OR
Press the HOLD key (if no FF key is flashing).
To place a call on hold
To use Broker’s Hold and toggle between two calls
To retrieve a call placed on hold, do one of the following:
