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1.2 Installing and Starting KX-TVM Maintenance Console

Programming Guide

9

1.2

Installing and Starting KX-TVM Maintenance
Console

1.2.1

Installing KX-TVM Maintenance Console

System programming, diagnosis, and data upload/download can be performed with a PC using the
KX-TVM Maintenance Console software.
This section briefly describes how to install and start KX-TVM Maintenance Console on a PC that is
connected to the VPS via USB.

System Requirements

Operating System

•

Microsoft Windows 98 SE, Windows Me, Windows 2000, or Windows XP

Hardware

•

CPU: 133 MHz Intel Pentium or faster

•

RAM: At least 64 MB of available RAM (128 MB recommended)

•

Hard disk space: At least 100 MB of space for the installation, and approximately 2 MB of
additional space for user files.

Software Installation

Notes

•

To install or uninstall the software on a PC running Windows 2000 Professional or Windows
XP Professional, you must be logged in as a user which is in either the "Administrators" or
"Power Users" group.

•

When the VPS is first connected to the PC via USB, a wizard should appear and ask you to
select the appropriate USB driver. Browse for and select the KX-TVM USB driver, which is
copied to the local drive during installation.

1.

Copy the KX-TVM Maintenance Console setup file to a local drive on the
PC. (Its icon is shown here, on the left.)

2.

Double-click the setup file to run the installer.

3.

Follow the on-screen instructions provided by the installation wizard.

4.

Click Finish.

5.

Click OK.

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Summary of Contents for KX-TVM50

Page 1: ...refully before using this product and save this manual for future use KX TVM50 KX TVM200 Version 1 0 Voice Processing System Programming Guide Thank you for purchasing a Panasonic Voice Processing System KX TVM50 Model KX TVM200 ...

Page 2: ...des instructions detailing the installation and maintenance of the VPS Relevant sections from the Installation Manual are listed throughout the Programming Guide for your reference Feature Guide References The Voice Processing System Feature Guide is an overall reference describing VPS features Sections from the Feature Guide are listed throughout the Programming Guide for your reference Programmi...

Page 3: ...s are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries All other trademarks identified herein are the property of their respective owners Screen shots reprinted with permission from Microsoft Corpo...

Page 4: ...1 5 1 Edit Undo 17 1 5 2 Edit Cut 17 1 5 3 Edit Copy 17 1 5 4 Edit Paste 17 1 5 5 Edit Select All 17 1 5 6 Edit Delete 18 1 6 View 19 1 6 1 View Tool Bar 19 1 6 2 View Status Bar 19 1 6 3 View Shortcut Bar 19 1 6 4 View Utility Bar 19 1 7 Go To 20 1 7 1 Go To Mailbox Settings 20 1 7 2 Go To Class Of Service 20 1 7 3 Go To PORT TRUNK Service 20 1 7 4 Go To Service Settings 20 1 7 5 Go To System Par...

Page 5: ...ort Trunk Service 70 2 3 1 Service Group 71 2 4 Service Settings 75 2 4 1 Caller ID DID PIN Call Routing 76 2 4 2 Holiday Settings 78 2 4 3 Parameters 82 2 4 4 Custom Service 89 2 5 System Parameters 99 2 5 1 Mailbox Group 99 2 5 2 Extension Group 102 2 5 3 System Caller Name Announcement 105 2 5 4 Parameters 107 2 6 Hardware H W Settings 141 2 6 1 Global Parameters 141 2 7 Reports 150 2 7 1 Mailb...

Page 6: ...6 Programming Guide 2 7 15 Hourly Statistics Report 173 2 7 16 E mail Report 174 2 8 System Security 175 2 8 1 Administrator 175 2 8 2 Subscriber 178 Glossary 181 Index 193 ...

Page 7: ...Programming Guide 7 Section 1 Programming Instructions This section describes how to install start and operate KX TVM Maintenance Console ...

Page 8: ...en you will be asked to set the system password before the setup To avoid unauthorised access and possible fraudulent dialling do not disclose the password Warning to the Administrator regarding the system password 1 Please inform the customer of the importance of the password and the possible dangers if it becomes known to others 2 To avoid unauthorised access and possible fraudulent dialling mai...

Page 9: ...d Hard disk space At least 100 MB of space for the installation and approximately 2 MB of additional space for user files Software Installation Notes To install or uninstall the software on a PC running Windows 2000 Professional or Windows XP Professional you must be logged in as a user which is in either the Administrators or Power Users group When the VPS is first connected to the PC via USB a w...

Page 10: ...PC 1 Click the KX TVM Maintenance Console shortcut icon 2 Enter a valid programmer code then click OK 3 Click Connect USB from the menu bar or click Connect on the shortcut bar select USB in the Connection Mode dialogue box and click Next Note To connect to the VPS via USB the KX TVM USB driver must be installed on the PC as explained above in 1 2 1 Installing KX TVM Maintenance Console 4 Enter th...

Page 11: ...file stored in the PC KX TVM Maintenance Console enters Batch mode see 1 3 File b Interactive mode Interactive mode allows you to directly modify the system data and settings saved in the VPS s memory from a PC that is connected to the VPS This mode displays the system data that is currently being used by the VPS Data can be modified and results displayed in real time To enter Interactive mode sel...

Page 12: ...1 2 Installing and Starting KX TVM Maintenance Console 12 Programming Guide Help Displays the relevant help topic for the current screen Button Function ...

Page 13: ...TVM Maintenance Console such as version 1 0 you will be asked whether you want to convert the data for use with the current version or not Using the data without converting may result in certain data being loaded to an incorrect destination and is not recommended System data files for unsupported VPS models cannot be opened Only files saved with KX TVM Maintenance Console can be opened To upload t...

Page 14: ...em Back Up To save a system data file with a new name 1 From the File menu select Save As 2 Navigate to the folder in which you want to save the file 3 Enter a file name or select a file to overwrite 4 Click Save If choosing to overwrite another file a warning message will be displayed a Click Yes to overwrite b Click No to return to the previous screen 1 3 5 File Exit Closes KX TVM Maintenance Co...

Page 15: ...om the Connect menu select LAN TCP IP 2 Enter the settings as required 3 Click OK 1 4 3 Connect Modem optional Connects to the VPS in Interactive mode through the modem To access the VPS remotely using this feature a remote modem card must be installed and the analogue For more details see 2 7 4 Internal Modem Card KX TVM296 in Installation Manual To connect via modem the following settings must b...

Page 16: ...ial up Modem 2 Enter the settings as required or choose a previously stored profile from the Profile Name drop down list 3 Click OK 1 4 4 Connect Disconnect Closes the connection between KX TVM Maintenance Console and the VPS To disconnect 1 From the Connect menu select Disconnect 2 Click OK ...

Page 17: ...it in the clipboard To cut Select an area of text From the Edit menu select Cut 1 5 3 Edit Copy Copies the selection and places it in the clipboard To copy Select an area of text From the Edit menu select Copy 1 5 4 Edit Paste Inserts the contents of the clipboard To paste Place the cursor in the desired location From the Edit menu select Paste 1 5 5 Edit Select All Selects the entire document To ...

Page 18: ...1 5 Edit 18 Programming Guide 1 5 6 Edit Delete Deletes selected items To delete Select an item to be highlighted From the Edit menu select Delete ...

Page 19: ...ch shows the connection status at the bottom of the windows is displayed or not To hide show the status bar From the View menu select or deselect Status Bar 1 6 3 View Shortcut Bar Selects whether the shortcut bar which provides icons allowing easy access to each setting window is displayed or not To hide show the shortcut bar From the View menu select or deselect Shortcut Bar 1 6 4 View Utility B...

Page 20: ...ass Of Service screen To go to From the Go To menu select Class Of Service and a sub section 1 7 3 Go To PORT TRUNK Service Opens the PORT TRUNK Service screen To go to From the Go To menu select PORT TRUNK Service 1 7 4 Go To Service Settings Opens the Service Settings Service screen To go to From the Go To menu select Service Settings Service and a sub section 1 7 5 Go To System Parameters Opens...

Page 21: ... W Settings screen To go to From the Go To menu select H W Settings 1 7 7 Go To Reports Opens the Reports screen To go to From the Go To menu select Reports 1 7 8 Go To System Security Opens the System Security screen To go to From the Go To menu select System Security ...

Page 22: ...eters quickly and easily It is particularly useful when connecting to the VPS for the first time or after initialising the VPS The following settings can be programmed with the Quick Setup utility a System Security b PBX Environment c Mailbox Settings d Time Setting e Port Trunk Setting f Custom Service Setting Note Set the desired parameters in each screen then click Next or Back to go to the des...

Page 23: ...ment Menu Language Selection Menu Custom Service Menu Company Name Company Greeting System Mailbox Group Voice Label System Caller ID Name c Mailbox Prompts Owner Name Personal Greetings Personal Caller ID Name Personal Group List Voice Label EMD Delivery List Receiver s Name Interview Questions d Mailbox Messages Follow the steps below to use the System Back Up utility Creation of Backup 1 Click ...

Page 24: ...elected mailboxes 4 Click The Open dialogue box appears 5 Navigate to the folder containing the desired backup file and select the file 6 Click Open then click Next 7 Check either All Mailboxes or select the mailboxes you wish to restore 8 Click Restore Monitor Backup 1 Click Utility in the menu bar 2 Select System Back Up and Monitor Backup You can click the icon in the tool bar instead of step 1...

Page 25: ...Customisation dialogue box Addition 1 Click Add 2 Edit parameters in the System Prompt Recorder dialogue box 3 Click OK Deletion 1 Select the desired prompt number 2 Click Delete 3 Click OK Edit 1 Click Edit 2 Edit parameters in the System Prompt Recorder dialogue box 3 Click OK Record of System Prompt 1 Select Record from extension or Import from recorded file When Record from extension is select...

Page 26: ...sing sending service d DSP Reset processing DSP reset disposition e PT Connect processing PT connect disposition f Off line Off Line Mode Turning on VPS Call Progression Mode 1 Select the desired port and click Open Line Turning off VPS Call Progression Mode 1 Select the desired port and click Close Line 2 Select Close immediately or Wait for end of activity 3 Click OK 3 Click Close 1 8 5 Utility ...

Page 27: ...enance Follow the steps below for System Maintenance 1 Click Utility in the menu bar 2 Select System Maintenance 3 Edit parameters in the System Maintenance dialogue box 4 Click OK System Maintenance Start Time Specifies the System Maintenance start time Value Range HH MM HH Hour MM Minute HDD Auto Stand by Mode Specifies whether to enable or disable HDD Auto Stand by Mode Value Range Disable Enab...

Page 28: ...rebooting Follow the steps below for to initialise or restart the VPS 1 Click Utility in the menu bar 2 Select System Initialise Restart Initialise System 1 Select Initialise System You can click the icon in the tool bar instead of step 1 and 2 2 Specify Mailbox No Length 2 5 digits System Manager s Mailbox No and Message Manager s Mailbox No 3 Click OK 4 Select Close immediately or Wait for end o...

Page 29: ...in the menu bar 2 Select Commands You can click the icon in the tool bar instead of step 1 and 2 3 Enter commands 4 Click File or Close Click Log to save the command sessions in text file as your needs 1 8 11 Utility Software Version Software Version is used to display the version of main software and DSP software for reference Follow the steps below to display the software version 1 Click Utility...

Page 30: ...1 8 Utility 30 Programming Guide IP Address Specifies the IP Address for VPS Subnet Mask Specifies the Subnet Mask for IP Address Port No Specifies the Port No for VPS Value Range 1 65535 ...

Page 31: ...Programming Guide 31 Section 2 KX TVM Maintenance Console Operating Instructions This section describes how to program the VPS using the KX TVM Maintenance Console software ...

Page 32: ...made in the Mailbox Parameters tab dialogue box can be used as the default mailbox settings for subsequently created mailboxes by clicking Save As Default Mailbox 2 1 1 Mailbox Settings Screen This screen provides a list of all mailboxes Mailboxes can be sorted in ascending or descending order by parameter mailbox number first name last name etc by clicking the parameter name This screen allows th...

Page 33: ...2 1 Mailbox Settings Programming Guide 33 Feature Guide References 2 5 2 Default Mailbox Template ...

Page 34: ...nged through the Mailbox Setting screen once it has been specified Value Range 2 5 digits Feature Guide References 2 4 17 Mailbox Extension Used to transfer calls through the VPS to a subscriber s mailbox Any valid extension number including an Extension Group List number can be assigned Note If an Extension Group List number is assigned to a mailbox all group members are able to share the informa...

Page 35: ...assword is programmed by the System Administrator that password will be assigned automatically when creating all mailboxes The System Administrator can change and delete the password Note Each subscriber can change his or her mailbox password Value Range Max 16 digits Subscriber s Guide References 2 4 Changing or Deleting Your Password Class of Service Determines the set of services available to t...

Page 36: ... subscriber using the telephone keypad Note Extension Group Lists or Logical Extensions extensions whose calls are set to always be directed their mailboxes cannot be assigned as covering extensions Value Range 2 5 digits Feature Guide References 2 3 14 Covering Extension Subscriber s Guide References 5 3 Assigning Your Covering Extension Interview Mailbox Number Allows a subscriber to own an inte...

Page 37: ...ferences 2 3 3 Automated Attendant Call Transfer Sequence Specifies how the VPS transfers a call to an extension for each mailbox Personal Transfer Sequence To specify the sequence use the dial codes and special codes Note When None is selected the VPS follows the Extension Transfer Sequence preprogrammed for the VPS in the System Parameters Parameters PBX Parameters PBX Environment This sequence ...

Page 38: ...tatus has 8 options Note This setting can be changed by subscribers Value Range Select None rings the subscriber s extension Call Blocking connects the caller to the Incomplete Call Handling Service without ringing the subscriber s extension Call Screening allows subscribers to screen calls Intercom Paging pages the subscriber by intercom Calling a beeper pager notifies the subscriber via a beeper...

Page 39: ...ler to the specified Custom Service Feature Guide References 2 4 15 Incomplete Call Handling Service Subscriber s Guide References 5 2 Incomplete Call Handling Incomplete Call Handling for Busy Specifies how the VPS handles a call when the extension is busy The Incomplete Call Handling Status has 8 options Note This setting can be changed by subscribers More than one option can be selected Value R...

Page 40: ...2 1 Mailbox Settings 40 Programming Guide Feature Guide References 2 4 15 Incomplete Call Handling Service Subscriber s Guide References 5 2 Incomplete Call Handling ...

Page 41: ...with the subscriber s beeper pager number If the caller does not enter a callback number or if this feature is set to Disable the System Callback No set in System Parameters Parameters Message Waiting Notification will be displayed on the beeper s pager s display instead In either of these cases if a caller s telephone number is received through the telephone company s Caller ID service the VPS wi...

Page 42: ...e of message for which notification is sent Notification can be sent for all messages or urgent messages only Value Range All Messages Only Urgent Messages Feature Guide References 2 3 29 Message Waiting Notification Device Dial Number Assigns a telephone or beeper pager number to Device 1 2 or 3 The subscriber can also specify the number to be dialled by entering it from his or her telephone allo...

Page 43: ...lephone or beeper pager that will receive message notification This is automatically set to Beeper when X is used in the dial number The subscriber can also specify the type of device from his or her telephone Value Range Telephone Beeper Feature Guide References 2 3 29 Message Waiting Notification Device No of Retries Specifies the number of times the VPS will try to send notification to if the d...

Page 44: ... is not used for message notification Continuously Device 1 2 or 3 is called whenever a message is recorded in the mailbox Scheduled The device is called based on the programmed schedule when a message is recorded in the mailbox Feature Guide References 2 3 29 Message Waiting Notification Device Time Frame 1 2 MON SUN Specifies the daily schedule the start end time of Time Frame 1 2 for message wa...

Page 45: ...ge Waiting Notification Device Device Interval Time between Device 1 and 2 Specifies the interval time between the end of the Message Waiting Notification through Device 1 and the start of the Message Waiting Notification through next device Value Range 0 min 120 min Feature Guide References 2 3 29 Message Waiting Notification Device Device Interval Time between Device 2 and 3 Specifies the interv...

Page 46: ...evice 3 and 1 Specifies the interval time between the end of the Message Waiting Notification through Device 3 and the start of the Message Waiting Notification through next device Value Range 0 min 120 min Feature Guide References 2 3 29 Message Waiting Notification Device ...

Page 47: ...sage is delivered the receiver will be greeted by the VPS in the specified language prompt If Primary is enabled the default language will be used then if Selective is enabled the receiver has a choice of prompts See related explanation in Incoming Call Service Prompt in 2 3 1 Service Group Note When Selective is enabled and the receiver uses a rotary telephone the no entry selection is specified ...

Page 48: ...ure Guide References 2 3 2 Auto Forwarding Mailbox Number Specifies the mailbox to which the messages will be forwarded Note A System Group Distribution List number cannot be specified as a destination Value Range 2 5 digits Feature Guide References 2 3 2 Auto Forwarding Delay Time Specifies the length of time in hours and minutes that the VPS waits before forwarding unplayed messages The maximum ...

Page 49: ...tained in the original mailbox When set to Copy copies of the messages are retained in the original mailbox after forwarding When set to Move messages are forwarded to the receiving mailbox and are not retained in the original mailbox Value Range Copy Move Feature Guide References 2 3 2 Auto Forwarding ...

Page 50: ... List Members Specifies the mailbox numbers that belong to the list Follow the steps below to edit List Members 1 Click Click to edit Addition 1 Enter a mailbox number in Quick Search Mailbox or select the mailbox number in the Subscribers to add table 2 Click Add Deletion 1 Enter a mailbox number in Quick Search Mailbox or select the mailbox number in the Distribution table 2 Click Delete Searchi...

Page 51: ...2 1 Mailbox Settings Programming Guide 51 Subscriber s Guide References 5 6 Personal Group Distribution Lists ...

Page 52: ... in Value according to the operation Outside Numbers 1 Enter outside numbers to be transferred 2 Select Recording or Disconnect for No DTMF Input Operation 2 Click OK Value Range Key Assignment Key 3 9 0 Assigned Operation Tr to Mbx Allow the caller to leave messages in a specified mailbox Tr to Ext Transfers the caller to a specified extension VM Serv Allows the caller to access Voice Mail Servic...

Page 53: ...s Programming Guide 53 Dial Pause default 3 s 1 9 0 Dial Code No DTMF Input Operation Recording Disconnect Feature Guide References 2 4 21 Personal Custom Service Subscriber s Guide References 5 17 Personal Custom Service ...

Page 54: ...KX T series PBX using DPT Integration Telephone Number 1 2 Specifies the telephone numbers of destinations to which callers are forwarded when the subscriber sets Remote Call Forwarding to a Trunk Telephone numbers can contain the digits 0 9 and These telephone numbers should begin with a Trunk Access number Value Range Max 24 digits With the KX TD500 and KX TDA series Max 16 digits With other KX ...

Page 55: ...mber from which the subscriber can automatically be logged in from When Caller ID information is received that matches one of these numbers the caller subscriber is automatically logged in to the mailbox Note that this telephone number must be unique for each mailbox Value Range Max 20 digits Feature Guide References 2 4 2 Automatic Log in APT DPT Integration Only Subscriber s Guide References 5 1...

Page 56: ...PT DPT Integration Only Toll Saver Allows a subscriber to check his or her mailbox from preprogrammed Caller ID numbers specified for Automatic Log in by dialling a preprogrammed DID Number specified for Automatic Log in or the telephone number assigned to the specified trunk specified for Automatic Log in without incurring telephone charges Value Range Disable Disables the Toll Saver feature DID ...

Page 57: ...E mail Integration E mail Address Specifies the subscriber s e mail address Any ASCII character can be used Value Range Max 128 characters Feature Guide References 2 2 1 E mail Integration Send E mail with New Messages If set to Enable the subscriber is able to receive notification by e mail Value Range Disable Enable Feature Guide References 2 2 1 E mail Integration Attach Voice File If set to En...

Page 58: ...the message attached to an e mail is sent Follow the steps below to edit Time Frame 1 Click a day Sunday Saturday tab 2 Click Time Frame 3 Enter the start and end times in the Start At and End At fields or drag the edges of the time frame to mark the start and end times To copy and paste Time Frame Check Delete After Send to delete the message from the mail box once notification has been sent 4 Cl...

Page 59: ... Class of Service screen to specify the desired parameters There are 2 methods to edit the parameters a Double click a cell in the table of the screen and edit the selected parameter b Click the desired COS then click Edit COS and edit each parameter in the COS No Parameters dialogue box Classes of Service can be sorted in ascending or descending order by parameter by clicking the parameter name 2...

Page 60: ... each mailbox Value Range 1 min 600 min Unlimited New Message Retention Time Defines the number of days that a played message will remain in the mailbox The timing is refreshed whenever the message is played back The storage period begins the day after the message reception If Unlimited is selected the saved message will remain in the mailbox until erased by the subscriber Value Range 1 30 days Un...

Page 61: ...re Guide References 2 3 23 Intercom Paging APT DPT Integration Only Prompt Mode Specifies the language used for system prompts played for the subscriber during Subscriber Service If Primary is enabled the default language which is selected from all installed languages will be used Note If a certain prompt is not recorded in the language selected by the subscriber the English version of that prompt...

Page 62: ... required by DTMF command Number of New Messages Announcement Specifies the position of the Number of New Messages Announcement Value Range None Not announced Subscriber Service The VPS announces number of new messages at the beginning of Subscriber Service Receiving Messages The VPS announces number of new messages at the beginning of Receive Message Service Total Number of Message Announcement S...

Page 63: ...for their mailboxes is running low If set to None the warning will not be announced All other settings indicate the remaining recording time capacity threshold for when the announcement is heard Value Range None 1 60 min Feature Guide References 2 4 18 Mailbox Capacity Warning Subscriber s Guide References 5 21 Mailbox Capacity Warning ...

Page 64: ...ge are given to the caller immediately after the personal greeting has been played Value Range No Yes Use Call Waiting on Busy If set to Yes the VPS signals the subscriber when he or she is on a call and another call is received Note Call Waiting Sequence can be edited by clicking Edit System Parameters Parameters Call Waiting Sequence Value Range No Yes Message Cancel for Live Call Screening If s...

Page 65: ... CO feature is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration The FWD to CO feature may be prohibited by the PBX PBX programming may also be necessary to enable this feature for the COS of the extensions who will use this feature Value Range No Yes Programming Guide References 2 1 9 Remote Call FWD to CO Feature Guide References 2 4 28 Remote Call For...

Page 66: ...er ID Caller ID Screen If set to Yes subscribers can hear the prerecorded names of callers when they receive calls Caller ID Screening Value Range No Yes Feature Guide References 2 3 8 Caller ID Screening APT DPT Integration Only Caller ID Callback If set to Yes the subscriber can call the caller back while listening to the caller s message Caller ID Callback Value Range No Yes Feature Guide Refer...

Page 67: ...en they access their mailboxes for the first time a Password b Owner s Name c Personal Greetings No Answer d Personal Greetings Busy e Personal Greetings After Hours Value Range No Yes Feature Guide References 2 4 29 Subscriber Tutorial Subscriber s Guide References 2 2 Subscriber Tutorial Easy Mailbox Configuration Auto Receipt If set to Yes the subscriber can request to receive confirmation when...

Page 68: ...nsferred Information If set to Yes the VPS plays the information of transferred messages to a subscriber before playing the messages Value Range No Yes Caller ID Number Announcement If set to Yes the VPS plays the Caller ID number as the message sender s information It is played when a caller s name is not recorded in the VPS and only the Caller ID number is received with a message Value Range No ...

Page 69: ... via the following features Caller ID Callback Call Transfer Service and Personal Custom Service Value Range No Yes Feature Guide References 2 3 6 Call Transfer to Outside New Message Length Announcement If set to Yes the VPS announces the total length of new messages when the number of new messages is announced Value Range No Yes ...

Page 70: ...ollowing call services can determine how the call is handled a Holiday Service b Caller ID Call Routing c DID Call Routing d Trunk Service e Port Service The service with the highest priority will handle the call The order of priority is Holiday Service Caller ID Call Routing DID Call Routing Trunk Service Port Service ...

Page 71: ...of Trunks 3 Specify the desired trunk number or a range of trunk numbers 2 Click Assign Service Mode Assigns one of 6 Service Modes to the Service Group Note Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power is turned off PBX Control Mode is only available when the VPS is connected to a Panasonic KX T serie...

Page 72: ...service for each time mode day night lunch break One of 4 incoming call services Voice Mail Automated Attendant Interview or Custom Service can be assigned to each call service Company Greeting No Specifies the company greeting to be heard by callers The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System Each call service can have its own setting Value Range N...

Page 73: ...cified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Value Range Primary Selective Selection from all installed languages KX TVM50 3 languages KX TVM200 10 languages Programming Guide References Prompt Setting in 2 5 System Parameters Feature Guide References 2 3 42 System Prompts Prompt for Rotary Callers Specifies which language a rotary caller...

Page 74: ...ice Mode 1 Select any time mode of the day you want to copy and click Copy 2 Select any time mode of the day you want to edit then click Paste To add a time mode 1 Select the time mode that is nearest to the start time of the time mode you want to add then right click 2 Right Click the Service Mode frame click Insert Interval and select the Service Mode Night Day Lunch and Break 3 Click OK Note Th...

Page 75: ... are 2 methods to edit the parameters for Caller ID DID PIN Call Routing and Holiday Settings a Double click a cell in the table of the screen and edit the selected parameter b Click the desired Caller ID DID PIN number or Holiday Service number then click Edit and edit each parameter in the Edit Parameters dialogue box Each parameter setting can be sorted in either ascending or descending order b...

Page 76: ...arameters dialogue box 3 Click OK Deletion 1 Select the desired Caller ID DID PIN number 2 Click Delete 3 Click OK Edit 1 Select the desired Caller ID DID PIN number 2 Click Edit 3 Edit parameters in the Edit Parameters dialogue box 4 Click OK Note DID setting is only available when the VPS is connected to one of the following PBXs using DPT Integration a KX TD816 P311Q or higher b KX TD1232 P211Q...

Page 77: ... Routing DPT Integration Only 2 3 35 PIN Call Routing Call Transfer for Day Night Lunch and Break service Specifies the destination to which the call from an assigned Caller ID DID PIN number is automatically forwarded A destination can be set for each time mode To enable disable the setting check uncheck it A System Group Distribution List number can be entered here instead of a mailbox number Va...

Page 78: ...te 3 Click OK Edit 1 Select the desired Holiday Service number 2 Click Edit 3 Edit parameters in the Edit Parameters dialogue box 4 Click OK Note Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as a holiday you cannot set Jan 1st as a holiday To provide a special message to callers on a holiday for example Today is New Year s Day and our office is closed If you wish to reco...

Page 79: ...es the end date of the holiday Value Range YY MM DD YY Year MM Month DD Day Feature Guide References 2 3 22 Holiday Service End Time Specifies the end time of the holiday Value Range HH MM HH Hour MM Minute Feature Guide References 2 3 22 Holiday Service Retain Holiday Stores the Holiday Service setting for future use If set to Yes the same setting will function automatically on the same day every...

Page 80: ...ich incoming call service is handles calls on the holiday Note When Interview Service is selected a subscriber s Interview Mailbox number should also be specified When Custom Service is selected a Custom Service number 1 100 should also be specified Value Range Voice Mail Auto Atten Interview Custom Feature Guide References 2 3 5 Call Services 2 3 22 Holiday Service Port Affected Specifies the por...

Page 81: ...y Service Trunk Affected Specifies the trunk number on which the Holiday Service setting is activated The unspecified trunks provide the usual incoming call service The maximum number of ports depends on the VPS model Value Range 1 64 Feature Guide References 2 3 22 Holiday Service ...

Page 82: ... Value Range 0 s 20 s Feature Guide References 2 3 3 Automated Attendant Menu Repeat Cycle Specifies the number of times the VPS will play the Automated Attendant top menu Value Range 1 5 times Play Owner s Name during Transfer Determines whether Transferring you to name is announced to the caller before transferring the caller to an extension Value Range Disable Enable Feature Guide References 2 ...

Page 83: ...or Service No 1 in the Day Mode is for the Message Manager you cannot assign this extension to any other mailbox Extensions assigned as operators can be called by dialling 0 however when setting features such as Message Waiting Notification and Remote Call Forwarding the extension number not 0 must be specified Value Range Disable unchecked Enable checked Feature Guide References 2 3 34 Operator S...

Page 84: ...ing feature of PBX Disconnect Message Disconnects the caller after playing Thank you for calling Feature Guide References 2 3 4 Busy Coverage Mode No Answer Coverage Mode Specifies how to handle operator calls when they are not answered within the time period set in Operator No Answer Time Value Range Caller Select Allows the caller to leave a message or call another extension In the following cas...

Page 85: ...r a specific extension or selecting one of several Incomplete Call Handling Service options While on hold the VPS periodically gives callers the choice to either continue to hold or select one of the Incomplete Call Handling Service options If set to Disable the VPS immediately offers callers the Incomplete Call Handling Service and callers are not put on hold To enable disable this feature check ...

Page 86: ...continue holding press 1 Otherwise press 2 Value Range 15 s 30 s 45 s 60 s Feature Guide References 2 3 21 Hold Hold Recall Mode Specifies how the VPS handles a call when the call transfer sequence is Call Transfer without Announcement and the transferred call is not answered Value Range Return to Top Menu Message Recording Feature Guide References 2 3 21 Hold Alternate Extension Specifies an exte...

Page 87: ...ed when callers do not dial any numbers in response to VPS guidance often because they are rotary telephone users Rotary Telephone Service Call Coverage for Day Night Lunch and Break service Determines how calls are handled when callers do not dial any numbers in response to VPS guidance often because they are rotary telephone users Callers can be transferred to a preprogrammed extension or mailbo...

Page 88: ...t Specifies the length of time that the VPS must wait before the name is entered If the time period expires without a first digit being entered or when less than 3 digits are entered the previous menu will be heard and when over 3 digits are entered the entered name will be searched Value Range 1 s 10 s Feature Guide References 2 3 17 Dialling by Name Key Mode Specifies the standard used for keypa...

Page 89: ... desired destination Follow the steps below to edit Custom Service screen Creation 1 Click the desired Custom Service Type under Custom Service Type 2 Click on an area within the grid to the right to place the Custom Service it can be moved later 3 Double click the Custom Service icon you placed in the grid 4 Edit parameters in the CS No dialogue box 5 Click OK Custom Services parameters can be co...

Page 90: ...mpt for this Custom Service Description The information typed in this field is for reference only Value Range Max 32 characters Feature Guide References 2 3 15 Custom Service Prompt Mode Specifies the language for prompts used by this Custom Service Note This parameter overrides Incoming Call Service Prompt If Primary is enabled the default language which is selected from all installed languages w...

Page 91: ...ling the extension number Mbx enables callers to leave messages in a mailbox by entering the mailbox number PIN enables callers to be transferred directly to the specified party according to the setting for PIN Call Routing Service by dialling PIN No disables extension transfer and mailbox transfer only 1 digit entries will function following the Custom Service menu Feature Guide References 2 3 15...

Page 92: ...er the Trunk Access number of the PBX then the destination telephone number Exit Plays the Custom Service exit prompt and disconnects the caller Prev Menu Returns the caller to the previous menu not available if there was no previous menu CS If programmed transfers the caller to another Custom Service Feature Guide References 2 3 15 Custom Service Keypad Assignment 0 9 Any of the 16 operations lis...

Page 93: ... an extension specified as the fax extension List All Names Allows the caller to listen to all subscriber s name and extension number None No operation assigned Feature Guide References 2 3 15 Custom Service Date Control This service routes callers to different Custom Service based on the date There is no menu to be heard in this service Description The information typed in this field is for refer...

Page 94: ...iod 1 5 Specifies the name of time period for reference start and end time and an operation Outside Allows you to specify an operation that is enabled for all other times not included in the set time periods Value Range Period 1 5 Name Max 16 characters Time HH MM SS HH Hour MM Minute SS Second Operation Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Tr Serv Subscriber Serv Dial ...

Page 95: ...y Name Repeat Menu Main Menu Fax Tr None see Keypad Assignment 0 9 Feature Guide References 2 3 15 Custom Service Password This service requires that callers enter a password Each password is assigned an operation If a password is entered correctly the caller is handled by the password s preprogrammed operation The prompt for this service can be recorded in the CS No dialogue box by clicking Click...

Page 96: ...3 languages KX TVM200 10 languages Feature Guide References 2 3 15 Custom Service 2 3 42 System Prompts Menu Repeat Cycle Specifies the number of times the Custom Service menu message will be repeated to the caller Value Range 1 3 times Feature Guide References 2 3 15 Custom Service Wait for First Digit Specifies the length of time that the VPS must wait before the first digit is dialled in the Cu...

Page 97: ...lue set for Maximum Number of Invalid Entry Value Range Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr None see Keypad Assignment 0 9 Feature Guide References 2 3 15 Custom Service Password 1 5 Cancel Password 1 5 Specifies a password and an operation for the specified password Cancel Determines the operation that ...

Page 98: ...2 4 Service Settings 98 Programming Guide Feature Guide References 2 3 15 Custom Service ...

Page 99: ...00 members Only the System Administrator can create or edit System Group Distribution Lists Each subscriber can create and edit his or her own Personal Group Distribution Lists Follows the steps below to edit Mailbox Group screen Addition of Group List No 1 Click Add 2 Enter a group list number and a group name 3 Click OK Deletion of Group List No 1 Select the desired group list number 2 Click Del...

Page 100: ... Subscribers from Group List 1 Select the desired group list number 2 Click Delete 3 Enter a mailbox number in Quick Search Mailbox or select the mailbox number in Distribution table 4 Click Delete 5 Click OK Search for Subscriber 1 Click Search Subscribers 2 Enter the Mailbox No Extension No First Name or Last Name of the desired subscriber 3 Click OK Recording Voice Label 1 Click Record Voice La...

Page 101: ...he file Group List No Specify the Group List number This number is similar to a mailbox number and is used to send a message to all subscribers of the group It must be a unique number no other group or mailbox can be assigned this number Value Range 2 5 digits Feature Guide References 2 4 14 Group Distribution List System Group Name Specify the group name Value Range Max 32 characters Feature Guid...

Page 102: ... Group List No 1 Select the desired group list number 2 Click Edit 3 Edit parameters in the Edit Mailbox Group dialogue box 4 Click OK Recording of Group List Name in the Add Edit Mailbox Group dialogue box 1 Select Record from extension or Import from recorded file When Record from extension is selected 1 Specify the extension number of the telephone used for recording then click Connect 2 When t...

Page 103: ... from extension or Import from recorded file When Record from extension is selected 1 Specify the extension number of the telephone used for recording then click Connect 2 When the specified extension rings go off hook 3 Click record stop or play to record or play a voice label through the extension 4 Click Disconnect 5 Click OK When Import from recorded file is selected 1 Click The Open dialogue ...

Page 104: ...arameters 104 Programming Guide Value Range 2 5 digits Feature Guide References 2 3 19 Extension Group Group Name Specify the group name Value Range Max 32 characters Feature Guide References 2 3 19 Extension Group ...

Page 105: ...ion of Caller ID No 1 Click Add 2 Enter a Caller ID number and description 3 Click OK Deletion of Caller ID No 1 Select the desired group list number 2 Click Delete 3 Click OK Edit of Caller ID No 1 Select the desired Caller ID number 2 Click Edit 3 Edit parameters in the Call Information dialogue box 4 Click OK Recording of Caller Name in the Caller Information dialogue box 1 Select Record from e...

Page 106: ...caller name to extension users Value Range Max 20 digits consisting of 1 9 0 Feature Guide References 2 3 10 Caller Name Announcement System APT DPT Integration Only Description Enters a name and or description of the Caller ID number Value Range Max 20 characters Feature Guide References 2 3 10 Caller Name Announcement System APT DPT Integration Only ...

Page 107: ...Message Delivery g Intercom Paging Parameters h Fax Management i Disconnect Parameters j Transfer to Outside k VM Menu l E mail Integration Time Setting Adjusts the internal clock of the VPS System Clock System Time Specifies the system time Value Range HH MM SS HH Hour MM Minute SS Second Feature Guide References 2 3 41 System Clock System Date Specifies the system date Value Range YY MM DD YY Ye...

Page 108: ...to a Panasonic KX T series PBX using DPT Integration Value Range Synchronise Not synchronise Feature Guide References 2 1 5 Time Synchronisation DPT Integration Only Daily Hours Setting Specifies the starting time of the morning afternoon and evening greetings used for the Company Greeting Morning Hours Start Time Specifies the starting time of the morning greeting Value Range HH MM HH Hour MM Min...

Page 109: ...NING If the VPS clock is synchronised with the PBX clock see 2 1 5 Time Synchronisation DPT Integration Only in the Feature Guide the daylight saving time setting of the VPS is not used Adjust the PBX for daylight saving time as necessary Note The VPS changes to and from DST at 2 00 AM In most of the United States DST begins at 2 00 AM on the first Sunday in April and ends at 2 00 AM on the last S...

Page 110: ...o Selective a Prompt Mode in 2 1 5 External Message Delivery b Incoming Call Service Prompt Prompt for Rotary Callers in 2 3 1 Service Group Language Specifies a language Value Range Selection from all installed languages KX TVM50 3 languages KX TVM200 10 languages Feature Guide References 2 3 42 System Prompts DTMF Specifies a selection number Value Range 1 9 Selection Menu Wait Time Specifies th...

Page 111: ...aying the prompt Value Range 0 s 10 s Feature Guide References 2 3 42 System Prompts Delay Time After Connected Received for Outgoing Specifies the length of time in seconds that the VPS waits after the line is connected for outgoing calls before playing the prompt Value Range 0 s 10 s Feature Guide References 2 3 42 System Prompts System Guidance Specifies the parameters which vary depending on t...

Page 112: ...es the order of the month and day for date announcements Value Range MM DD Month and Day DD MM Day and Month Announcement Mode Specifies the way of announcement for the character when English US or English UK is selected as System Guidance Value Range POUND when English US is selected HASH when English UK is selected PBX Parameters Specifies the parameters used to program the VPS for optimal signa...

Page 113: ... and TDA series DPT The VPS communicates with the PBX via the DPT interface This is available with any of the following Panasonic KX T series PBXs TD816 TD1232 TD500 TD308 TD612 and TDA series APT The VPS communicates with the PBX via the APT Interface This is available with any of the following Panasonic KX T series PBXs KX TA TE series Feature Guide References 2 1 1 APT Integration 2 1 3 DPT Int...

Page 114: ...e Extension Transfer Sequence Specifies the sequence for transferring calls to any extension except an operator s extension Value Range Max 16 digits consisting of 0 9 and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 1 9 0 Dial Code Alternate Extension Transfer Sequence Specifies the ...

Page 115: ... s Dial Pause default 3 s X Extension Dialling 1 9 0 Dial Code Reconnect Sequence on No Answer Specifies the sequence for reconnecting to the caller if the called extension does not answer Value Range Max 16 digits consisting of 0 9 and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 1 9...

Page 116: ...l codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 1 9 0 Dial Code Feature Guide References 2 3 30 Message Waiting Notification Lamp Light Off Sequence for Message Waiting Lamp Specifies the sequence for turning off the Message Waiting Lamp at an extension Value Range Max 16 digits consisting of ...

Page 117: ...ween retries when the VPS retires turning on off the Message Waiting Lamp of an extension This parameter is enabled only when the integration mode is None or Inband mode Value Range 1 min 60 min Feature Guide References 2 3 30 Message Waiting Notification Lamp Call Waiting Sequence Specifies the sequence for performing Call Waiting if the called extension is busy Value Range Max 16 digits consisti...

Page 118: ...This parameter is needed only when Enable is selected in Receiving Caller ID Value Range 0 s 10 s Inband Signalling Set these parameters only if the Integration Mode is set to Inband under PBX Environment If the PBX type is set to a KX T series PBX the Inband Signalling parameters will be automatically set to the default codes for the KX T series PBX Note Default values below vary depending on the...

Page 119: ...en the called extension answers the call Value Range Max 16 digits consisting of 0 9 and A D Forward to VM Ringing Specifies the DTMF signal used to indicate an Answer tone Sent to the VPS when the called extension answers the call Value Range Max 16 digits consisting of 0 9 and A D Forward to VM Busy Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail por...

Page 120: ...on table is only effective for the incoming signal Inter Digit Timeout Defines the incoming signal interval Follow on ID The Digit Translation Table is translated by a series of signals received within the specified time period Value Range 1 s 4 s Translation Table Table 1 Table 8 Follow the steps below to edit the Translation Table 1 Click Click to edit 2 Enter the digits sent from the PBX under ...

Page 121: ...itial 9 has been dialled 9 123 4567 The full sequence is therefore 9 outgoing call setup sequence 123 4567 Value Range 0 8 digits Call Transfer No Answer Time Specifies the length of time that the VPS must wait before retrieving the transferred call when there is no answer at the destination extension Note Make sure that the duration of Call Transfer No Answer Time is longer than the duration of C...

Page 122: ...s number Value Range Max 16 digits consisting of 0 9 and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default 1 9 0 Dial Codes Message Waiting Notification Determines how essential Message Waiting Notification features are carried out Outgoing Call Ports Specifies the port numbers used for Message Waiting...

Page 123: ...age This setting is useful when the first attempt is unsuccessful If set to No the VPS will turn on the Message Waiting Lamp for the first message only The VPS will not turn on the lamp for subsequent messages until the subscriber has accessed the VPS to retrieve the messages stored there Value Range No Yes Feature Guide References 2 3 30 Message Waiting Notification Lamp Max Digits for Callback N...

Page 124: ...he VPS Note If Beeper Callback No Entry Mode is enabled through COS the callback number entered by the caller will display on the destination beeper pager However if the caller fails to enter a callback number the System Callback No will display instead Value Range Max 32 digits Feature Guide References 2 3 29 Message Waiting Notification Device External Message Delivery Determines how essential E...

Page 125: ...vice Outgoing Call Ports Specifies the VPS ports used for the External Message Delivery feature Note The maximum number of ports depends on the VPS model Value Range 1 6 KX TVM50 1 24 KX TVM200 Feature Guide References 2 4 12 External Message Delivery Service Message Length Specifies the maximum length in minutes messages recorded for the External Delivery Message Value Range 1 min 6 min Feature G...

Page 126: ...to retrieve the sender s message because of he or she did not enter the correct password the VPS announces the company s telephone number to the caller The caller can later call the company for assistance or to speak to the message sender Value Range Max 32 digits Intercom Paging Parameters VPS Intercom Paging functions in conjunction with the Intercom Paging feature of the PBX It allows the VPS t...

Page 127: ...l codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default X Pager Dialling 1 9 0 Dial Codes Feature Guide References 2 3 23 Intercom Paging APT DPT Integration Only No Answer Time for Intercom Paging Specifies the length of time in seconds the VPS must wait before concluding Intercom Paging when there is no answer T...

Page 128: ...g in Incomplete Call Handling Status Value Range 1 10 times Feature Guide References 2 3 23 Intercom Paging APT DPT Integration Only Caller Recorded Name Announcement Mode Determines whether or not the VPS announces the caller s name during paging In order for the name to be announced it must be recorded beforehand Value Range Disable Enable Feature Guide References 2 3 23 Intercom Paging APT DPT ...

Page 129: ... extension Additionally the fax manager can receive notification when new faxes have been received Automatic Transfer of Incoming Fax Call Enables or disables the Automatic Fax Transfer feature Note Automatic fax detection functions for 30 s after a call is received Value Range Disable Enable Feature Guide References 2 3 20 Fax Management Main Fax Extension No Specifies the extension number of the...

Page 130: ... and Fax Notification Mode parameters Value Range 2 5 digits Feature Guide References 2 3 20 Fax Management Fax No Answer Coverage Mode Determines if or how the VPS notifies the Fax Manager when faxes cannot be received If set to Extn or Mbx the VPS can report for example The FAX transfer situation is as follows One attempt was no answer Value Range No The VPS gives no notification in the event of...

Page 131: ...so leave the total number of received fax calls in the Fax Manager s mailbox Mbx followed by mailbox no The VPS will leave the number of successfully received fax calls in the Fax Manager s mailbox Feature Guide References 2 3 20 Fax Management Disconnect Parameters Maximum Silence Time Specifies the length of silence detected by the VPS before the VPS disconnects the call Value Range 0 s 60 s Max...

Page 132: ...he VPS uses to transfer calls to Trunks Value Range Max 16 digits consisting of 0 9 and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default N Telephone Number Dialling 1 9 0 Dial Codes Feature Guide References 2 3 6 Call Transfer to Outside Call Transfer to Outside Reconnect Sequence on Busy Specifies th...

Page 133: ...re Guide References 2 3 6 Call Transfer to Outside EFA Transfer Sequence Specifies the sequence the VPS uses to transfer calls to Trunks using EFA External Feature Access Note The default value is only activated when the VPS is connected to default PBX KX TDA series For other PBX types the default value differs depending on the EFA Transfer Sequence specified in the PBX For example when the PBX ty...

Page 134: ...lephone Number Dialling 1 9 0 Dial Codes EFA Transfer Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA External Feature Access does not answer Note The default value is only activated when the VPS is connected to default PBX KX TDA series For other PBX types the default value differs depending on the EFA Transfer Sequence...

Page 135: ...alue Range Disable Enable Trunk Group Specifies the parameters for each Trunk Group No Follows the steps below to edit the Trunk Group 1 Click Click to edit 2 Select the desired Trunk Group No 1 64 3 Edit each parameter in the Trunk Group dialogue box 4 Click OK EFA Transfer Specifies whether or not the VPS uses EFA External Feature Access when transferring a incoming CO calls to a trunk If set to...

Page 136: ... Modify Table is used when the VPS converts the Caller ID Number sent from the PBX to the VPS Value Range 1 4 Caller ID Modify Table No 1 No 4 A maximum of 4 Caller ID Modify tables can be assigned Local Area International Call Code Specifies the parameters for each Local Area International Call Code Follow the steps below to edit Local Area International Call Code 1 Click Click to edit 2 Select a...

Page 137: ... Range Max 4 digits consisting of 0 9 Long Distance Call Remove Digits 0 9 Specifies the number of digits to be deleted from the telephone number sent from the PBX to make up a telephone number for a long distance call Digits are removed from the beginning of the received digits Value Range 0 9 Additional Digit Specifies the number to be added to the telephone number sent from the PBX to make up a...

Page 138: ...ation features Value Range Disable Enable Feature Guide References 2 2 1 E mail Integration Mail Address Specifies the mail address of VPS Any ASCII Character can be used Value Range Max 128 characters Feature Guide References 2 2 1 E mail Integration Full Name Specifies the full name of VPS for the E mail Integration Any ASCII Character can be used Value Range Max 64 characters Feature Guide Refe...

Page 139: ...erver Port Specifies the port number for the outgoing mail server Value Range 1 65535 POP Server Port Specifies the port number for the incoming mail server Value Range 1 65535 POP Before SMTP If set to Enable POP Before SMTP authentication is used for outgoing mail server For authentication username and password are required Value Range Disable Enable POP Before SMTP Username Specifies the user n...

Page 140: ...sable Enable SMTP Authentication Username Specifies the user name for SMTP Authentication Any ASCII Character can be used Value Range Max 64 characters SMTP Authentication Password Specifies the password for SMTP Authentication Any ASCII Character can be used Value Range Max 64 characters SMTP Over SSL Determines whether or not to use the SSL connection for encryption when sending e mails Value Ra...

Page 141: ...CPC Signal Specifies the length in milliseconds of an interruption in the Calling Party Control CPC signal before the VPS detects the interruption and determines that the line has been disconnected Value Range None 6 5 ms 150 ms 300 ms 450 ms 600 ms and 900 ms Disconnect Time Specifies the length of time the line will be unavailable after a call has ended Value Range 1 s 8 s Delay After Dialling B...

Page 142: ...de is set to Delay Mode Value Range 500 ms 20000 ms Units 100 ms Delay After Dialling Before On hook Specifies the length of time that the VPS waits for an answer when making an outside call If no answer is detected the VPS disconnects the call Value Range 0 s 250 s Record Start Beep Tone Defines the beep tone that is heard when recording starts If None is selected beep tones will not be heard Fre...

Page 143: ...p tone Value Range None 400 Hz 666 Hz 1000 Hz 1400 Hz and 2000 Hz Amplitude Specifies the amplitude volume of the beep tone Value Range 24 6 dBm Duration Specifies the duration length of the beep tone Value Range 200 ms 2800 ms Units 200 ms 2 way Beep Tone Defines the beep tone that is heard during 2 way recording If None is selected beep tones will not be heard Frequency Specifies the frequency p...

Page 144: ...ies the minimum message recording length Messages shorter than the specified minimum recording length are discarded from the mailbox Value Range 2 ms Call Progress Tone Detection for Inband Mode Specifies whether to detect Call Progress Tone When the integration mode is Inband mode the VPS detects DTMF Tone and Call Progress Tone simultaneously Value Range Disable Enable Port Parameters Port param...

Page 145: ...mpression Mode Specifies the algorithm used to convert analogue and digital signals Value Range Mu Law A Law Gain for Input Signal Specifies the input signal gain Value Range 8 2 dB Gain for Output Signal Specifies the output signal gain Value Range 2 8 dB DTMF Detection Sensitivity Specifies the DTMF detection sensitivity Value Range 5 20 dBm DTMF Detection Standard Twist Level Specifies the DTMF...

Page 146: ...tion Specifies whether to use the first tone for ringback tone detection If the ringback tone does not start from the beginning Disable should be selected otherwise Off hook detection will be detected by mistake Value Range Disable Enable Dial Tone Detection Time Specifies the length of time to recognise Dial Tone detection Dial Tone detection longer than the specified time is recognised as Dial T...

Page 147: ...r the VPS detects unique cyclic tones and interprets them as the end of a call Value Range Disable Enable Silence Detection for Off hook Detection Specifies whether the VPS interprets silence detection as off hook detection If there is a long period of silence after a call is dialled select Disable to prevent the VPS from detecting the silence as an off hook signal Value Range Disable Enable CNG D...

Page 148: ...alue Range 1000 ms 60000 ms Units 500 ms AGC Enables or disables AGC Automatic Gain Control Value Range Disable Enable AGC Optimum Level Specifies the optimum level for AGC Value Range 245 10 dBm AGC Minimum Level Specifies the minimum level for AGC Value Range 245 10 dBm AGC Attack Time Specifies AGC attack time Value Range 0 ms 1275 ms Units 5ms AGC Decay Time Specifies AGC decay time Value Rang...

Page 149: ...9 Echo Canceller Enables or disables echo cancelling Value Range Disable Enable DTMF Output Amplitude Specifies DTMF output amplitude Value Range 24 6 dBm DTMF Output Twist Level Specifies DTMF output twist level Value Range 0 4 0 dBm Units 0 1 dB ...

Page 150: ... Call Handling Statistic Report k Custom Service Report l Message Status Report m Subscriber Setup Report n Security Information Report o Hourly Statistic Report p E mail Report Follow the steps below for Reports screen View 1 Select a desired report in Reports screen Print 1 Click Print Print Schedule 1 Click Print Schedule 2 Edit parameters in the Report Scheduler Print dialogue box 3 Click OK E...

Page 151: ...ort Schedule 3 Select a parameter Daily Weekly Monthly Once 4 Edit the parameter 5 Specify the Export Path Report Scheduler Export only 6 Click OK Daily Every n day Specifies times to print or export the report per day Value Range Weekly Every n day Specifies times to print or export the report in a specified day in Day of Week Value Range Day of Week Specifies the day to print or export the repor...

Page 152: ...AT and SUN Select Months Specifies the month to print or export the report Value Range January February March April May June July August September October November and December Once Date Specifies the date to print or export the report Value Range YY MM DD YY Year MM Month DD Day Time Specifies the time to print or export the report Value Range HH MM SS HH Hour MM Minute SS Second Export Path Repo...

Page 153: ...2 7 Reports Programming Guide 153 Follow the steps below to edit Export Path 1 Click Click to browse 2 Navigate to the folder where to export a report 3 Click OK ...

Page 154: ... order Note Depending on the PBX extension numbering the mailbox numbers might be 2 to 5 digit long Programming Guide References 2 1 Mailbox Settings Feature Guide References 2 5 6 System Reports COS Class of Service number CExtn Covering Extension IVMBOX Interview Mailbox MN1st Message Notification Device 1 MN2nd Message Notification Device 2 MN3rd Message Notification Device 3 Mailbox Assignment...

Page 155: ...ion Report The mailbox information report displays configuration parameters from owner s extension to e mail options for a specified mailbox or a range of mailboxes Note Depending on the PBX extension numbering the mailbox numbers might be 2 to 5 digit long ...

Page 156: ...Call Transfer Status Call Screening Interview Question1 R Question2 R Question3 R Question4 R Question5 R Question6 Question7 Question8 Question9 Question10 Personal Greeting No Answer R Busy R After Hours Owner Name R Notification Message Waiting Lamp Enable Beeper Callback No Entry Mode Disable MWL Notification for Unreceived Message Yes Device Notification for Unreceived Message Yes Notificatio...

Page 157: ...nsfer to Operator 2 Immediate Recording 3 Transfer to Extn 151 Remote Call FWD to CO Telephone Number 1 7123578 Telephone Number 2 6248901 Automatic Login Extension Enable Caller ID 1 0103498 Caller ID 2 DID Trunk Toll Saver Disable E mail Option Username annete abc com E mail Address annete abc com Send E mail Enable Attach Voice File Disable E mail Schedule Mon 8 00 17 00 Tue 8 00 17 00 Wed 8 00...

Page 158: ...2 7 Reports 158 Programming Guide Feature Guide References 2 5 6 System Reports ...

Page 159: ...e Time Un Unlimited RN RO Message Retrieval Order L LIFO F FIFO PG Intercom Paging Group Pr Prompt Mode S System CN Maximum number of names for Personal Caller Name Announcement ME AS AM SI Message Scanning with Information SP Play System Prompt after Personal Greeting CW Use Call Waiting on Busy MC Message Cancel for Live Call Screening RW DC Delete Message Confirmation GC Play Personal Greeting ...

Page 160: ...re Guide References 2 5 6 System Reports VM Voice Mail Service IS Interview Service AA Automated Attendant Service CS Custom Service Grt Company Greeting System Service Report stem Service Report JUL 28 2002 11 30 AM Port Day Night Lunch Break Grt Srv Grt Srv Grt Srv Grt Srv 1 1 VM 2 AA 3 VM 4 AA 2 1 AA 2 IS 700 3 VM 4 AA Trunk Day Night Lunch Break Grt Srv Grt Srv Grt Srv Grt Srv 1 1 VM 2 AA 3 VM...

Page 161: ...extension numbering the mailbox numbers might be 2 to 5 digit long Call Account Report Clear The Call Account Report can be cleared for use again Feature Guide References 2 5 6 System Reports Call Account Report JUL 28 2002 11 30AM For Mailbox Range 200 to 210 From JUL 1 2002 9 30AM MAILBOX 200 Date Time Port Connect Time Number Type Exit Status JUL 01 02 06 04PM 12 00 01 12 7893435678 Local Calle...

Page 162: ... model Port Usage Statistics Clear The port usage report can be cleared for use again Feature Guide References 2 5 6 System Reports ED External Delivery MN Message Notification Rcv Receive Port Usage Report JUL 28 2002 11 30 AM For Period From JUL 1 2002 Through JUL 15 2002 Port ED MN Rcv Connect Time Percentage 1 8 4 84 02 10 19 0 0167 2 4 1 21 01 34 03 0 0089 3 1 0 13 00 47 38 0 0027 4 0 0 4 00 ...

Page 163: ...f messages that were deleted by subscribers since the last clearing of this report d The number of messages that expired and were removed by the VPS since the last clearing of this report Note The maximum available recording time depends on the VPS model HDD Memory Usage Statistics Clear The HDD memory usage report can be cleared of all values and prepared for use again Feature Guide References 2 ...

Page 164: ...d time of the last clearing of this report ED External Delivery MN Message Notification IM Interview message GM Personal System Group Distribution List AF Auto Forwarding LD Long distance call 8 digits or more Lcl Local call less than 8 digits Rcv Received Del Deleted Exp Expired Mailbox Usage Report JUL 28 2002 11 30 AM MAILBOX 200 JONE BLUE New 4 Received 6 ED 0 FROM JUL 01 2002 9 30AM Subscribe...

Page 165: ...2 7 Reports Programming Guide 165 Mailbox Usage Statistics Clear The Mailbox Usage Report can be cleared of all values and prepared for use again Feature Guide References 2 5 6 System Reports ...

Page 166: ... fax messages Fax Call Statistics Clear The Fax Call Report can be cleared of all values and prepared for use again Feature Guide References 2 5 6 System Reports FROM The data and time of the last clearing of this report Fax 1 Main facsimile machine Fax 2 Alternate facsimile machine Fax Call Report JUL 28 2002 11 30 AM FROM JUL 01 2002 9 30AM Date Time Port Fax 1 Fax 2 JUL 01 02 11 15AM 1 Connect ...

Page 167: ...ls Answered 23083 Percentage Caller Dialled During Greeting 20797 90 Caller Hung Up During Greeting 1529 7 Greeting Complete 757 3 Total Transfers 18122 Transfer by Timeout 168 1 0 key for Operator 2106 12 Single Key Requests except 0 1302 7 Full Extension Requests 10546 57 Left a Message for a Subscriber 0 0 Logon Sessions 4761 22 Fax Call Answering 164 1 Result of Transfers 9756 Line Busy 631 7 ...

Page 168: ...2 7 Reports 168 Programming Guide Feature Guide References 2 5 6 System Reports ...

Page 169: ...stics Clear The Custom Service Report can be cleared of all values and prepared for use again Programming Guide References 2 4 4 Custom Service Feature Guide References 2 5 6 System Reports Custom Service Report JUL 28 2002 11 30 AM FROM JUL 01 2002 9 30AM Custom 1 Type Menu Transfer Prompt Rec Language English Access 34 Abandon 6 Average 00 32 27 Number of Times Each Key Has Been Used 1 8 2 11 3 ...

Page 170: ...r Mailbox Range 245 to 245 New Messages Date Time Number Name Length JUL 27 02 11 15AM 345 00 00 23 JUL 27 02 03 23PM 4457896091 CHRIS JONES 00 01 09 Total New Messages 2 Saved Messages Date Time Number Name Length JUL 12 02 09 42AM 7986213456 JEFF CHIN 00 00 26 JUL 19 02 10 24PM 211 00 00 15 Total Saved Messages 2 Send Messages Date Time Number Name Length JUL 27 02 04 15PM 2236579876 00 00 25 To...

Page 171: ...cified mailbox or range of mailboxes Feature Guide References 2 5 6 System Reports N No Answer B Busy A After Hours Rec Recorded DEF Default CHG Changed Subscriber Setup Report JUL 28 2002 11 30AM For Mailbox Range 300 to 310 Mailbox Name Greetings Owner Name Pwd Last Access 300 ANNE MINOR NBA Rec DEF JUL 23 02 301 CHRIS JONES N DEF JUL 21 02 302 LISA RUIZ Rec CHG JUL 28 02 ...

Page 172: ...failed accesses Security Information Statistic Clear Clears the Security Information Report for use again Feature Guide References 2 5 6 System Reports Security Information Report JUL 28 2002 11 30 AM For Mailbox Range 300 to 310 From JUL 1 2002 9 30AM Mailbox Last Change Last Access Total Number Failed Access of Login Access 300 FEB 23 02 JUL 12 02 8 7 1 13 301 MAR 12 02 JUL 21 02 21 19 2 10 302 ...

Page 173: ...again Feature Guide References 2 5 6 System Reports FROM The date and time of the last clearing of this report ED External Delivery MN Message Notification Rcv Receive Hourly Statistics Report JUL 28 2002 11 30 AM From JUL 1 2002 9 30AM Date Time Periods ED MN Rcv Connect Time JUL 1 2002 09 00 0 1 23 02 10 19 10 00 1 5 32 03 22 32 11 00 0 13 28 02 40 03 12 00 0 3 13 01 56 39 13 00 1 9 24 02 19 26 ...

Page 174: ...il Statistics Clear The E mail Report can be cleared of all values and prepared for use again Programming Guide References 2 1 11 E mail Option Feature Guide References 2 5 6 System Reports Email Report From JUL 1 2002 9 30AM Mailbox Date Time Message Status Address 310 JUL 01 02 11 15AM Move apol solcom co jp 138 JUL 04 02 07 58PM Move mobpark des co jp 120 JUL 15 02 10 23AM Copy com12353 central...

Page 175: ...rator start KX TVM Maintenance Console Value Range Max 16 digits Feature Guide References 2 5 7 System Security Login Failure before Disconnection Specifies the times of invalid password entry for the System Administrator to login the VPS If the invalid password is entered over this parameter s setting the VPS disconnects a call This parameter is applied to login by the System Manager or the Messa...

Page 176: ...nge password 2 Enter a new password in Enter new password 3 Enter the new password in Confirm new password 4 Click OK Value Range Max 16 digits Feature Guide References 2 5 7 System Security Message Manager Access from Telephone Enables disables access to the VPS from the Message Manager s telephone Note The System Administrator will be asked to set the Message Manager s password if both of the fo...

Page 177: ... password for the Message Manager to login the VPS A combination of numbers 0 9 can be used Follow the steps below to change the password 1 Click Click to change password 2 Enter a new password in Enter new password 3 Enter the new password in Confirm new password 4 Click OK Value Range Max 16 digits Feature Guide References 2 5 7 System Security ...

Page 178: ...e VPS disconnects the call In order to use this feature Enable Login Failure Disconnection must be set to Enable Value Range 1 99 times Default Password for New Mailboxes Specifies whether the default password is assigned to new mailboxes automatically when they are created Value Range Disable Enable Feature Guide References 2 5 7 System Security Default Password Specifies the default password ass...

Page 179: ...79 Value Range Max 16 digits Prefix 1 or 2 digits Mailbox No Specifies the default password for new mailboxes as a combination of fixed digits 1 or 2 digits and the mailbox number Value Range 1 digit 0 9 Mailbox No 2 digits 00 99 Mailbox No ...

Page 180: ...2 8 System Security 180 Programming Guide ...

Page 181: ...ber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given certain options including the option to leave a message in a mailbox This is the a...

Page 182: ...k Enables a subscriber to call back a message sender with the Caller ID number attached to the message Caller ID Call Routing Available with APT DPT Integration only The VPS automatically sends calls from preprogrammed Caller ID numbers to the specified extension mailbox including System Group Distribution List or Custom Service Caller Name Announcement System Personal Available with APT DPT Integ...

Page 183: ...ed for the VPS at the factory which can be changed through system programming by the System Administrator or the System Manager Delayed Ringing There are 2 kinds of delayed ringing applications 1 The VPS is used as the no answer destination for the Intercept Routing feature of your PBX 2 DIL 1 N trunk to several extensions terminates on telephones and VPS ports To give the telephone users a chance...

Page 184: ...ding activated to an outside phone External Delivery Message A message intended for automatic delivery to outside parties and or extensions The message can be delivered immediately or at a specified time External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties Each list can have 8 destinations External Message Delivery Redial Allows the System A...

Page 185: ...ustom Service menu Integration Required between the VPS and the PBX see Inband Signalling and DPT Integration Intercept Routing No Answer Transfers an unanswered call to another extension or to the VPS This is a PBX feature Intercom Paging Available with APT DPT Integration only Although Intercom Paging is generally paging through telephones internal paging paging through external speakers externa...

Page 186: ...the same number as the telephone extension number Mailbox Management Allows a subscriber to alter the setting for personal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a PC Message Envelope Playback Mode Specifies the Message Envelope Playback Mode the received date and time the sender s information name mailbox no or phone no the i...

Page 187: ...age Message Waiting Lamp Light on PT that lights when there are messages in the mailbox Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages if authorised by the System Administrator or the System Manager There are 3 notification methods 1 by the Message Waiting Lamp 2 by a telephone or 3 by a beeper Multilingual Selection Menu The Sy...

Page 188: ...assword A combination of numbers selected by the subscriber to protect access to his or her mailbox If forgotten the System Administrator or the System Manager can clear it so that the subscriber can select a new password Personal Custom Service Allows a subscriber to set the following Custom Services in his or her Personal Greeting Personal Custom Service 1 Transfer to specified mailbox 2 Transfe...

Page 189: ...key on the telephone keypad Private Message A message recorded as a private message cannot be forwarded You can specify privacy when delivering a message to other subscribers see 4 2 Message Delivery in Subscriber s Guide Prompt Prerecorded VPS sentences that guide subscribers and non subscribers through specific VPS functions Prompts are numbered the System Administrator and the Message Manager c...

Page 190: ...ll service for incoming calls One of 8 call service groups can be assigned to each VPS port and PBX trunk Service Mode The System Administrator or the System Manager can change the call handling method programmed for each Service Group 1 8 Subscriber A person who has an assigned mailbox Subscriber Tutorial When a subscriber accesses his or her mailbox for the first time he or she will be guided to...

Page 191: ... mailboxes clear subscriber passwords when they are forgotten set Class of Service parameters and set the System Clock System Prompt Recorded VPS instructions to callers System Report The System Administrator or the System Manager can generate 16 System Reports to monitor the VPS operating status as required System Security By default the System Message Managers cannot access the VPS from their te...

Page 192: ...n only Allows a subscriber to record a conversation into his or her mailbox Two way Transfer Available with APT DPT Integration only Allows a subscriber to record a conversation into another person s mailbox Unlimited Message Length Allows a subscriber to record two way conversations of unlimited length into his or her or another person s mailbox Two way Record or Two way Transfer The maximum reco...

Page 193: ...Programming Guide 193 Index ...

Page 194: ... Day Night Lunch and Break service 77 Call Transfer No Answer Time 121 Call Transfer Sequence 37 Call Transfer Status 38 Call Transfer to Outside 69 Call Transfer to Outside Answer Mode 134 Call Transfer to Outside Reconnect Sequence on Busy 132 Call Transfer to Outside Reconnect Sequence on No Answer 133 Call Transfer to Outside Sequence 132 Call Waiting Sequence 117 Callback No Entry Interdigit ...

Page 195: ...58 E mail Statistics Clear 174 Enable Login Failure Disconnection 178 End Date 79 End Time 79 Entry Failure 97 Evening Hours Start Time 109 Every n day 151 Export Path Report Scheduler Export only 152 Extension 34 55 Extension Group 102 Extension Number of VPS Port 1 6 KX TVM50 1 24 KX TVM200 113 Extension Transfer Sequence 114 External Message Delivery 47 124 F Fax Call Report 166 Fax Call Statis...

Page 196: ... Clear 165 Main Fax Extension No 129 Max Digits for Callback No 123 Max Messages for Mailboxes 125 Maximum Call Duration 132 Maximum Continuous Tone Time 131 Maximum Cyclic Tone Time 131 Maximum Extension Number Length 113 Maximum Message Length 139 Maximum Number of Invalid Entry 96 Maximum Silence Time 131 Maximum Time to Wait for Dial Tone 141 Menu Transfer 90 Menu Repeat Cycle 82 91 96 Message...

Page 197: ...g Caller ID 118 Reconnect Sequence on Busy 115 Reconnect Sequence on No Answer 115 Reconnect Sequence on Refuse Call 115 Record Start Beep Tone 142 Redial Cancel Timing 86 References Found in the Programming Guide 2 Release for Intercom Paging 127 Release Sequence for Call Waiting 117 Remote Call Forward to CO 65 Remote Call FWD to CO 54 Remove Digits 0 9 137 Reorder 119 Report Scheduler Print Exp...

Page 198: ...nt 62 Trademarks 3 Transfer to Outside 132 Translation Table Table 1 Table 8 120 Trunk 56 Trunk Affected 81 Trunk Group 135 Tutorial 67 Type of Device 43 U Unique Cyclic Tone Detection 147 Use Call Waiting on Busy 64 Use Caller ID Modify Table No 136 Use First Tone for Ringback Tone Detection 146 Use Mode 44 Username 57 Utility 22 Utility Commands 29 Utility Diagnostic 28 Utility LAN Settings 29 U...

Page 199: ...Index Programming Guide 199 ...

Page 200: ...d for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2004 Panasonic Communications Co Ltd All Rights Reserved KK0904KY0 Ver 0 06 Panasonic Communications Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan ...

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