Panasonic KX-TVA50 Feature Manual Download

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2.1 PBX Integration Features

Feature Manual

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Personal Greeting for Caller ID

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Service Mode (PBX Control Mode)

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Trunk Service (Universal Port)

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Two-way Record

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Two-way Transfer

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Toll Saver

Inband Integration (KX-TVA50 only)

When the VPS and PBX use Inband Integration, voices are sent using analogue technology and data
is sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals,
ringback tones, etc.

Summary of Contents for KX-TVA50

Page 1: ...hank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVA50 KX TVA200 Version 1 0 Voice Process...

Page 2: ...X TVA Maintenance Console software Relevant sections from the Installation Manual are listed throughout this manual for your reference Programming Manual The Voice Processing System Programming Manual...

Page 3: ...ery system programming setting can be accessed using a PC and the Panasonic KX TVA Maintenance Console software For programming details refer to the on line help which is installed along with KX TVA M...

Page 4: ...2 10 Caller Name Announcement Personal APT DPT Integration Only 19 2 2 11 Caller Name Announcement System APT DPT Integration Only 19 2 2 12 Class of Service COS 20 2 2 13 Company Greeting 21 2 2 14 C...

Page 5: ...Message Delivery Service 48 2 3 12 Group Distribution List Personal 48 2 3 13 Group Distribution List System 49 2 3 14 Incomplete Call Handling Service 49 2 3 15 Live Call Screening APT DPT Integratio...

Page 6: ...ice Builder 63 2 4 3 Default Mailbox Template 63 2 4 4 Password Administration 64 2 4 5 Recording by System Administrator 64 2 4 6 Service Mode 65 2 4 7 System Reports 65 2 4 8 System Security 66 2 4...

Page 7: ...Feature Manual 7 Section 1 Voice Processing System Overview...

Page 8: ...ges The VPS can list single digit numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with...

Page 9: ...deleting and resetting mailboxes Class of Service COS settings Service mode settings Changing the company greeting An example of items which are programmed by the message manager include General Deliv...

Page 10: ...1 2 System Administration Management and Use 10 Feature Manual...

Page 11: ...Feature Manual 11 Section 2 Features...

Page 12: ...with analogue integration i e Inband Integration including Auto Configuration Automatic Log in Caller ID Call Routing Caller ID Screening DID Call Routing Caller Name Announcement System Personal Inte...

Page 13: ...runk Service Universal Port Two way Record Two way Transfer Toll Saver Inband Integration KX TVA50 only When the VPS and PBX use Inband Integration voices are sent using analogue technology and data i...

Page 14: ...on Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed This feature is only available when Yes is set for Active in 2 1 6 Auto Forwarding in Mailb...

Page 15: ...Attendant refer to Incoming Call Service in 2 3 1 Service Group in the Programming Manual b The Service of Holiday Service is set to Automated Attendant refer to Service in 2 4 2 Holiday Settings in...

Page 16: ...ription Specifies how the VPS will handle calls to an operator when the line is busy The Busy Coverage options that are available include Hold No Answer Coverage Call Waiting and Disconnect Message Pr...

Page 17: ...sfer a call to a trunk CO line from the following services Custom Service Call Transfer Service Personal Custom Service Caller ID Callback Conditions This feature is not supported when the PBX cannot...

Page 18: ...ler ID DID PIN Call Routing 2 2 9 Caller ID Screening APT DPT Integration Only Description Allows the VPS to announce the name of the caller when transferring a call to an extension from a preprogramm...

Page 19: ...ncement in 2 2 1 Class of Service Subscriber s Manual References 5 11 Personal Caller Name Announcement 6 3 Setting Class of Service COS Parameters 2 2 11 Caller Name Announcement System APT DPT Integ...

Page 20: ...d to their own or to the same COS as needed COS No 63 and 64 are assigned by default to the Message Manager and to the System Manager respectively No other mailboxes can be assigned to COS No 63 and 6...

Page 21: ...reeting and Incoming Call Service Setting in Subscriber s Manual The System Administrator can assign specific greetings for holidays Programming Manual References Company Greeting No in 2 3 1 Service...

Page 22: ...telephone dial keys 0 to 9 and Custom Service Messages Press 1 for Sales press 2 for Service etc can be recorded by the System Administrator or the Message Manager In total a maximum of 100 Custom Se...

Page 23: ...desired subscriber s mailbox or extension by searching for the subscriber by name Using the dialing keys the caller can enter the first few letters of the subscriber s first and or last name The VPS s...

Page 24: ...old Subscribers can choose to have the voice message attached to the e mail notification and can also select to have the voice message deleted after it has been sent by e mail Subscribers must design...

Page 25: ...n the VPS tries to send e mail messages error messages will be sent to the preset e mail address see Mail Address in 2 5 4 Parameters in the Programming Manual Programming Manual References 2 1 11 E m...

Page 26: ...inations main and alternate can be assigned Outside callers can also reach a fax machine via Custom Service selection if programmed A mailbox can be assigned as the Fax Manager allowing this person to...

Page 27: ...om any extension using the paging answer code this code is specified in the PBX User Manual If Caller ID information is received and the caller s name has been recorded for the Caller Name Announcemen...

Page 28: ...ettings in the Programming Manual c A Custom Service or Personal Custom Service option is set to transfer callers to an interview mailbox refer to 2 1 8 Personal Custom Service or 2 4 4 Custom Service...

Page 29: ...All Calls Transfer to Mailbox Description Is an extension that always receives calls directly into its mailbox This feature is used by subscribers that are often unavailable or that do not have a tel...

Page 30: ...er must call the VPS and log in to his or her mailbox to listen to the messages Notifications can be scheduled The System Administrator can program 2 different time frames for example 9 AM to 12 PM an...

Page 31: ...telephone with display is used the number of unplayed messages will be displayed when the message waiting lamp is lit The number will be 0 when the message waiting lamp is turned off Conditions In or...

Page 32: ...ime specified for Operator No Answer Time There are 4 options Caller Select 1 Callers may leave a message or call another extension Leave Message 1 Callers may leave a message in the operator s mailbo...

Page 33: ...2 2 System Features Feature Manual 33 Programming Manual References 1 8 3 Utility System Prompts Customization Subscriber s Manual References 7 6 Recording Messages...

Page 34: ...s a rotary telephone b A caller dials 0 when the call is being handled by Automated Attendant Service c A Custom Service or Personal Custom Service option is set to transfer callers to Automated Atten...

Page 35: ...Conditions This feature is available only when PIN is set as the value for Call Transfer Anytime in Custom Service Setting Programming Manual References 2 4 1 Caller ID DID PIN Call Routing Call Tran...

Page 36: ...e COS Parameters 2 2 39 Port Service Description Allows assignment of call services to each port The incoming call service determines which service is used when answering incoming calls These services...

Page 37: ...s Rotary Telephone Service in 2 4 3 Parameters 2 2 41 Service Access Commands Description Allow the caller to directly access several standard features 0 to repeat the current menu or call an operator...

Page 38: ...ice Group Feature Manual References 2 4 6 Service Mode 2 2 45 Time Service Subscriber s Manual References 6 5 Changing the Service Mode Setting 2 2 43 System Clock Description Controls how time and or...

Page 39: ...nistrator s own voice see 1 8 3 Utility System Prompts Customization in Programming Manual For KX TVA50 only In order to leave more time for recording the System Administrator is also able to delete t...

Page 40: ...llers to leave messages for subscribers They can dial mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones refer to 2 2 18 Dialing by Name Once the c...

Page 41: ...ubscribers need to request the Auto Receipt when they send messages Conditions This feature is only available when Yes is set for Auto Receipt in the Class of Service COS settings This feature is not...

Page 42: ...ine numbers and DID number can be assigned by the System Administrator only When this feature is activated Toll Saver is also available DID number setting for this feature is only available for the fo...

Page 43: ...Option Menu is pressed the selected option will be activated after that the regular operation will be required after each message is played This feature is only available when Yes is set for Autoplay...

Page 44: ...After setting a Bookmark a subscriber can listen to the message from that Bookmark by pressing the specified key while pausing the message or after the message was played Conditions Only one Bookmark...

Page 45: ...Transfer Status in 2 1 3 Mailbox Parameters Feature Manual References 2 3 8 Calling a Beeper 2 2 25 Intercom Paging APT DPT Integration Only 2 3 6 Callback Number Entry Description Enables the caller...

Page 46: ...a callback number the System Callback No or the caller s number if it is received through a telephone company s Caller ID service will be sent instead Conditions To utilize this feature follow the pr...

Page 47: ...Class of Service COS settings Programming Manual References Delete Message Confirmation in 2 2 2 Personal Options Subscriber s Manual References 6 3 Setting Class of Service COS Parameters 2 3 10 Ext...

Page 48: ...rmation the receiver can possibly track down the message even if he or she does not remember the password Conditions This feature is only available when Yes is set for Active in 2 1 5 External Message...

Page 49: ...omplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer Options available for Incomplete Call Handling...

Page 50: ...way communication is established by pressing the feature button Programming Manual References Message Cancel for Live Call Screening in 2 2 2 Personal Options Subscriber s Manual References 5 12 Live...

Page 51: ...ual References Mailbox Capacity Maximum Message Time and Mailbox Capacity Warning in 2 2 1 Class of Service Subscriber s Manual References 5 21 Mailbox Capacity Warning 2 3 18 Message Transfer Descrip...

Page 52: ...ce Transfer to Mailbox Transfer to Extension VM Service Voice Mail Service AA Service Call Transfer Service Custom Service Transfer to Operator Transfer to Outside Page the Party Repeat Greeting A cal...

Page 53: ...ces 5 10 Personal Greeting for Caller ID 6 3 Setting Class of Service COS Parameters 2 3 22 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber s mailbox Subscrib...

Page 54: ...d level for speed returns the default setting level 3 Subscriber s Manual References 3 1 Playing Messages 2 3 24 Private Message Description Allows a subscriber and the System Manager to mark a messag...

Page 55: ...other mailboxes Feature Manual References 2 3 18 Message Transfer Subscriber s Manual References 3 1 Playing Messages 3 2 Replying to Messages 2 3 26 Recovery Message Description Enables a subscriber...

Page 56: ...med in the Mailbox Setting or to any other number This feature is only available when Yes is set for Remote Call Forward to CO in the Class of Service COS settings see Remote Call Forward to CO in 2 2...

Page 57: ...their mailboxes for the first time By following the guidance subscribers can configure the following items Password Owner s Name No Answer Greeting Programming Manual References Tutorial in 2 2 2 Per...

Page 58: ...PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or message manager A special dial tone or prerecorded message will be heard...

Page 59: ...nditions DID number setting for this feature is only available for the following PBXs using DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDA series MPR...

Page 60: ...A2 14 Two way Recording TWR into Mailbox A3 9 Two way Recording Button Assignment A3 15 Two way Recording into Mailbox 2 3 33 Two way Transfer APT DPT Integration Only Description Allows a subscriber...

Page 61: ...ber s Manual References 6 3 Setting Class of Service COS Parameters 2 3 35 Urgent Message Description Allows subscribers callers and the System Manager to specify a message as Urgent When a subscriber...

Page 62: ...ies PBX For more information consult your dealer In order to use this feature the VM Menu prompt data must be installed in the PBX Refer to 4 2 KX TDA and KX TAW Series PBX Programming for DPT Integra...

Page 63: ...sually using KX TVA Maintenance Console Each Custom Service and its functions can be edited arranged using a familiar drag and drop interface Programming Manual References Custom Service Builder in 2...

Page 64: ...Company Name f Company Greetings g Language Selection Menu h On Hold Announcement Menu All items other than b can be recorded through the Utility menu in KX TVA Maintenance Console and can also be re...

Page 65: ...e programmed for break mode is used regardless of the current time mode PBX Control Mode The current Call Service used by the Service Group is determined by the settings made for the current time mode...

Page 66: ...ecurity 2 4 9 System Backup Restore Description Allows the System Administrator to back up or restore the following data as individual files Program System Parameters System Prompts Mailbox Prompts an...

Page 67: ...2 4 System Setting Features Feature Manual 67 Programming Manual References 1 8 Utility...

Page 68: ...2 4 System Setting Features 68 Feature Manual...

Page 69: ...ch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a...

Page 70: ...ivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without di...

Page 71: ...rop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow call...

Page 72: ...TMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribe...

Page 73: ...and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call...

Page 74: ...ing LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls whi...

Page 75: ...ted Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention...

Page 76: ...Callers can be directed to an operator when they dial 0 when they have rotary or pulse telephones and thus cannot dial while listening to VPS prompts or when certain VPS features are programmed to di...

Page 77: ...iber can record a maximum of 4 Personal Greeting messages that are played for callers whose telephone numbers Caller ID numbers have been assigned to a Personal Greeting for Caller ID A maximum of 8 C...

Page 78: ...als Callers using rotary telephones will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts Service Group A group...

Page 79: ...at can be programmed by the System Administrator The System Manager using a telephone connected to the VPS can create delete mailboxes clear subscriber passwords when they are forgotten set Class of S...

Page 80: ...ne number that connects the call to a preprogrammed trunk CO line of the PBX Toll Saver is a cost saving feature that lets the subscriber know if he or she has new messages by the number of rings hear...

Page 81: ...compatible PT allowing the subscriber to operate the VPS by following text prompts and pressing soft buttons and the Navigator Key Voice prompts are not used Voice Mail A general term used for messag...

Page 82: ...82 Feature Manual...

Page 83: ...Feature Manual 83 Index...

Page 84: ...ssage Delivery Service 48 F Fax Management 26 Features 11 G Glossary 69 Group Distribution List Personal 48 Group Distribution List System 49 H Hold 26 Holiday Service 27 I Inband Integration KX TVA50...

Page 85: ...6 System Setting Features 63 T Temporary Personal Greeting 58 Time Service 39 Time Synchronization DPT Integration Only 66 Timed Reminder Setting DPT Integration Only 58 Toll Saver APT DPT Integration...

Page 86: ...Index 86 Feature Manual...

Page 87: ...ndustrial Park Carolina Puerto Rico 00985 http www panasonic com csd Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other rep...

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