Panasonic KX-TGE820E Operating Instructions Manual Download Page 1

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Operating Instructions

Digital Cordless Answering System

Model No.

KX-TGE820E
KX-TGE822E
KX-TGE823E

Model shown is KX-TGE820.

Before initial use, see “Getting Started”
on page 11.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for
future reference.

Summary of Contents for KX-TGE820E

Page 1: ...Model No KX TGE820E KX TGE822E KX TGE823E Model shown is KX TGE820 Before initial use see Getting Started on page 11 Thank you for purchasing a Panasonic product Please read these operating instructions before using the unit and save them for future reference ...

Page 2: ... locator 20 Mobile locator 20 Intercom 21 Key lock 21 Nuisance Call Block Nuisance call block 23 Storing unwanted callers 23 Automated Call Block Automated call block 25 Phonebook Phonebook 28 Speed dial 29 Programming Menu list 31 Alarm 36 Do not disturb mode 37 Baby monitor 38 Other programming 39 Registering a unit 40 Caller ID Service Using Caller ID service 43 Caller list 43 Answering System ...

Page 3: ...r Quantity KX TGE820 KX TGE822 KX TGE823 A AC adaptor for base unit PNLV226E0Q 1 1 1 B Telephone line cord PNJA1191Z for U K 1 1 1 C Rechargeable batteries 1 2 4 6 D Handset cover 2 1 2 3 E Belt clip PNKE1312Z2 1 2 3 F Charger PNLC1053ZB 1 2 G AC adaptor for charger PNLV233EKP 1 2 1 See page 4 for replacement battery information 2 The handset cover comes attached to the handset A B C D E F G Helpl...

Page 4: ...n line through our Internet Accessory ordering application at www pas europe com R Most major credit and debit cards accepted R All enquiries transactions and distribution facilities are provided directly by Panasonic U K R Also available through our Internet is direct shopping for a wide range of finished products Take a browse on our website for further details shop panasonic co uk General infor...

Page 5: ...t our web site www panasonic com and enter the model number in the search box Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current A C Class P equipment equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation Direct current D C ON power Protective earth OFF power Protective bonding ...

Page 6: ... the following information to assist with any repair under warranty Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here 6 Helpline Tel No U K 0344 844 3899 Ireland 01289 8333 Introduction ...

Page 7: ...uch devices to malfunction resulting in an accident R Do not allow the AC adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects R Do not place the handset on the base unit when battery cover is removed R Do not place the handset on the base unit when the headset cover is opened Operating safeguards R Unplug the product from power outlets before cleaning Do not ...

Page 8: ...placement of a battery with an incorrect type that can defeat a safeguard Disposal of a battery into fire or a hot oven or mechanically crushing or cutting of a battery that can result in an explosion Extremely high temperature and or extremely low air pressure that can result in an explosion or the leakage of flammable liquid or gas Important safety instructions When using your product basic safe...

Page 9: ...ft moist cloth R Do not use benzine thinner or any abrasive powder Other information R The applied nameplate is located at the bottom or rear of the product CAUTION Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions Notice for product disposal transfer or return R This product can store your private confidential information To prot...

Page 10: ...is case it complies with the requirement set by the Directive for the chemical involved Note for the battery removal procedure Refer to Removing the battery on page 12 Specifications R Standard DECT Digital Enhanced Cordless Telecommunications GAP Generic Access Profile R Frequency range 1 88 GHz to 1 90 GHz R RF transmission power Approx 10 mW average power per channel 250 mW max R Power source 1...

Page 11: ...the supplied Panasonic AC adaptor PNLV226E R Use only the supplied telephone line cord 1 3 4 4 5 2 n Charger Connect the AC adaptor plug to the unit until you hear a click Connect the AC adaptor to the power outlet Note R Use only the supplied Panasonic AC adaptor PNLV233E 1 2 Battery installation R USE ONLY rechargeable Ni MH batteries AAA R03 size 1 R Do NOT use alkaline manganese Ni Cd batterie...

Page 12: ...ailure R The unit cannot be used to make or receive calls during a power failure We recommend connecting a corded type telephone that does not use an AC adaptor to your telephone line Note for battery installation R Use the supplied rechargeable batteries For replacement we recommend using the Panasonic rechargeable batteries noted on page 4 8 Note for battery charging R It is normal for the hands...

Page 13: ...ual to search for the base unit and therefore battery usage time is shortened page 16 Controls Base unit A C D G H F I JK B E Charge contacts Speaker MMOBILE LOCATORN MHANDSET LOCATORN MjN MkN VOL Volume up down Message counter MANSWER ON OFFN M N PLAY STOP Message indicator M N Repeat M N Skip MERASEN Handset A B A C F G H E L M N K O B A D I J Ringer indicator Message indicator Belt clip hole Sp...

Page 14: ... line is in use R When flashing slowly The call is put on hold R When flashing rapidly An incoming call is now being received Item Meaning Missed call 2 page 43 Eco mode is set to Eco page 16 Eco mode is set to Eco Plus page 16 Noise reduction is set page 19 The LCD and key backlight is off page 34 R When displayed next to the battery icon Answering system is on page 45 R When displayed with a num...

Page 15: ...old 1 Allows you to edit phone numbers Adds new entry Displays the phonebook search menu Stops alarm Snooze button on the alarm Selects entries or handsets n Stops recording or playback Icon Action Stores phone numbers Erases the selected item Allows you to make an intercom call 1 C Erases a number character Puts the call on mute 1 KX TGE822 KX TGE823 Turning the power on off Press M N for about 2...

Page 16: ...d on the base unit or charger battery consumption is faster than usual Call block indicator The call block indicator is located on the bottom of the handset and informs you with its flashing to indicate the caller s status in case you want to disconnect the call page 23 by simply pressing M N key The call block indicator flashes in below conditions When the unit receives a call from a caller who i...

Page 17: ...r the base unit and change the setting to Eco or Off Repeat for each base unit R When eco mode is active the range of the base unit is reduced in standby mode R If you set repeater mode to On page 41 Eco mode is disabled Eco Mode is not displayed in the display menu page 34 R When eco mode is set to Eco Plus battery usage time is shortened page 13 Low battery alert This feature allows the unit to ...

Page 18: ...e is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 29 Example If you need to dial the line access number 0 when making outside calls with a PBX 1 0 a MDN Pause 2 Dial the phone number a M N Note R A 3 second pause is inserted each time MDN Pause is pressed Answering calls W...

Page 19: ... the call waiting tone 1 Press MR ECON to answer the 2nd call 2 To switch between calls press MR ECON Note R Please contact your phone service provider for details and availability of this service in your area Handset noise reduction This feature allows you to hear the voice of the person you are talking to more clearly by reducing the surrounding noise coming from the other party s telephone 1 Pr...

Page 20: ...R To leave the conference press M N The other 2 parties can continue the conversation R To put the outside call on hold MMENUN a MbN Hold a MOKN To resume the conference MMENUN a MbN Conference a MOKN R To cancel the conference MMENUN a MbN Stop Conference a MOKN You can continue the conversation with the outside caller Handset locator You can locate a misplaced handset by paging it 1 Base unit Pr...

Page 21: ...rty answers your page or until you press M N After the other party answers the speakerphone mode is turned on 3 When you finish talking press M N Note R You cannot use voice paging if other units are in use Answering an intercom call 1 Press M N to answer the page 2 When you finish talking press M N Turning auto intercom on off This feature allows the handset to answer intercom calls automatically...

Page 22: ...ngs the state of the handset may change when you turn on the handset again Without a password The key lock turns off With a password The key lock stays on R The following keys and operations are available when the key lock is on MSTOPN to stop the alarm Without a password During a call all available features can be used as usual When the call ends the handset turns the key lock on again R When the...

Page 23: ... number stored in the call block list such as a toll free phone number prefix or certain area codes Withheld The unit blocks calls that have no phone number However this option may not be available in the following situations If the caller dials from an area which does not provide a Caller ID service International calls Single phone numbers and ranges of numbers can be stored in the call block lis...

Page 24: ... number a MOKN a M N To erase a number MERASEN a MbN Yes a MOKN a M N Note R When editing press the desired dial key to add digits and press MCLEARN to erase digits Erasing all call block numbers 1 M N 2 MbN Nuisance Call Block a MOKN 3 MbN Single Number or Range of Numbers a MOKN 4 MMENUN a MbN Erase All a MOKN 5 MbN Yes a MOKN 6 MbN Yes a MOKN a M N Displaying and clearing the blocked call count...

Page 25: ... programming depending on settings when using the answering system when paging all handsets R Blocked calls are logged in the caller list We recommend that you check the caller list periodically If necessary register the entry to the phonebook or allow name list to connect the call next time Allowed number database Once the caller enters the access code the caller s phone number is memorised in th...

Page 26: ...EN a MbN Yes a MOKN a M N Erasing all entries 1 M N a MOKN 2 MbN Allow Name List a MOKN 3 MERASEN a MbN Yes a MOKN 4 MbN Yes a MOKN a M N Greeting message for automated call block When the unit answers a call a greeting message is played to the caller You can use either your own greeting message and pre recorded greeting message a pre recorded greeting message Recording a personalised greeting mes...

Page 27: ...d reset to the pre recorded one 1 M N a MOKN 2 MbN Automated Call Greeting a MOKN 3 MbN Default a MOKN 2 times a M N Playing back the greeting message for automated call block 1 M N a MOKN 2 MbN Automated Call Greeting a MOKN 3 MbN Play Greeting a MOKN 4 To exit press M N Helpline Tel No U K 0344 844 3899 Ireland 01289 8333 27 Automated Call Block ...

Page 28: ... of categories Friends Family etc By assigning different ringer tones for different categories of callers you can identify who is calling category ringer tone if you have subscribed to Caller ID service Changing category names setting category ringer tone 1 MWN a MMENUN 2 MbN Category a MOKN 3 MbN Select the desired category a MOKN 4 To change category names MbN Category Name a MOKN a Edit the nam...

Page 29: ...o add pauses after the number and PIN as necessary page 18 Speed dial You can assign 1 phone number to each of the dial keys 1 to 9 on the handset Adding phone numbers to speed dial keys n By entering phone numbers 1 Press and hold the desired speed dial key 1 to 9 a MADDN 2 MbN Manual a MOKN 3 Enter the party s name 16 characters max a MOKN 4 Enter the party s phone number 24 digits max a MOKN 2 ...

Page 30: ...3 MbN Yes a MOKN a M N Viewing an entry Making a call 1 Press and hold the desired speed dial key 1 to 9 2 To make a call press M N 30 Helpline Tel No U K 0344 844 3899 Ireland 01289 8333 Phonebook ...

Page 31: ...g table indicates the default settings R In the following table indicates the reference page number R Display menu order and sub menu may vary depending on your model Display the menu tree and direct command code table Main menu Answer System Sub menu 1 Sub menu 2 Settings Code Play New Message 323 46 Play All Message 324 46 Erase All Message 1 325 47 Greeting Record Greeting 1 302 45 Play Greetin...

Page 32: ...Call Screening On Off 310 50 Answer On 1 327 45 Answer Off 1 328 45 Main menu Time Settings Sub menu 1 Sub menu 2 Settings Code Set Date Time 1 101 15 Memo Alarm Alarm1 3 Off Once Daily Weekly 720 36 Time Adjustment 1 3 Caller ID Manual 226 Main menu Intercom 4 Operation Code Paging the desired unit 274 21 32 Helpline Tel No U K 0344 844 3899 Ireland 01289 8333 Programming ...

Page 33: ... Handset Ringtone 6 163 Do Not Disturb Mode On Off On Off 238 37 Do Not Disturb Mode Start End 23 00 06 00 237 37 Do Not Disturb Mode Ring Delay 30 sec 60 sec 90 sec 120 sec No Ringing 239 37 Do Not Disturb Mode Select Category Category 1 9 241 37 First Ring 1 6 On Off 173 Time Settings Set Date Time 1 101 15 Memo Alarm Alarm1 3 Off Once Daily Weekly 720 36 Time Adjustment 1 3 Caller ID Manual 226...

Page 34: ...eeting 792 27 Default 793 27 Blocked Calls Count 790 26 Nuisance Call Block 1 Single Number 217 23 Range of Numbers Withheld On Off 240 24 Blocked Calls Count 177 24 Speed Dial 261 29 Mobile Locator 248 20 Eco Mode 1 7 Off Eco Eco Plus 725 16 Security 1 7 Normal Enhanced 729 40 Record Greeting 1 302 45 Display Setup LCD Key Backlight On Off 276 Contrast Display contrast Level 1 4 2 145 Handset Nam...

Page 35: ...0 msec 300 msec 400 msec 600 msec 700 msec 900 msec 121 19 Privacy Mode 1 4 10 On Off 194 Base Unit PIN 1 0000 132 40 Repeater Mode 1 On Off 138 41 Register Register Handset 130 41 Cancel Register 2 131 41 Select Base Auto 137 41 Cancel Base 2 139 41 Language Display English 110 15 Main menu Baby Monitor Sub menu 1 Sub menu 2 Settings Code On Off On Off 268 38 Sensitivity Level Low Middle High 269...

Page 36: ...ed when repeater mode is set to On 8 If you subscribe to a Caller ID service and want to view the caller s information after lifting up the handset to answer a call turn off this feature 9 The recall flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary 10 To prevent other users from joining your conversations with outside callers turn this feature on Ala...

Page 37: ...t R Make sure the unit s date and time setting is correct page 15 R We recommend turning the base unit ringer off page 33 in addition to turning do not disturb mode on R If you have set the alarm the alarm sounds even if do not disturb mode is turned on Turning do not disturb mode on off 1 MMENUN 238 2 MbN Select the desired setting a MOKN R If you select Off press M N to exit 3 Enter the desired ...

Page 38: ... the handset to be monitored for example the handset placed in a baby s room To monitor with a handset The internal baby monitor feature is available between handsets in the same radio cell 1 MMENUN 268 2 MbN On a MOKN 3 MbN Select the desired handset number to monitor with a MOKN R Baby Monitor will be displayed R The registered handset name number is displayed Note R When this feature is on anot...

Page 39: ...KN 3 MbN Select the desired setting a MOKN a M N Answering the baby monitor n When monitoring with a handset Press M N to answer calls If you want to respond from the monitoring handset press MMUTEN R The monitoring handset will answer calls automatically when the auto intercom feature is set to On page 21 Note R If you receive an outside call when communicating with the monitored handset the inte...

Page 40: ...splayed The default setting is Normal 1 MMENUN 729 2 MbN Selected the desired setting a MOKN 3 M N Note R If you set repeater mode to On page 41 Security is set to Normal and is displayed Security is not displayed in the display menu page 34 R When enhanced security is enabled sound may cut in and out during conversations Changing the base unit PIN Important R If you change the PIN Personal Identi...

Page 41: ...hat the handset is currently connected to are displayed Deregistering a handset A handset can cancel its own registration to the base unit or other handsets registered to the same base unit This allows the handset to end its wireless connection with the system 1 MMENUN 131 R All handsets registered to the base unit are displayed 2 MbN Select the handset you want to cancel a MOKN 3 MbN Yes a MOKN a...

Page 42: ... and hold MHANDSET LOCATORN for about 5 seconds 2 DECT repeater Connect the AC adaptor then wait until the indicator and indicator light green 3 Base unit To exit the registration mode press MHANDSET LOCATORN 42 Helpline Tel No U K 0344 844 3899 Ireland 01289 8333 Programming ...

Page 43: ... display if the following operation is performed by one of the registered handsets Being replaced on the base unit or charger Pressing M N Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Talking Caller ID Handset Base unit This feature let you know who is cal...

Page 44: ...by Nuisance call block indicates the caller blocked by Automated call block Editing a caller s phone number 1 M N 2 MbN Select the desired entry a MMENUN 3 MbN Edit Call a MOKN 4 Edit the number 5 M N Erasing selected caller information 1 M N 2 MbN Select the desired entry 3 MERASEN a MbN Yes a MOKN a M N Erasing all caller information 1 M N 2 MERASEN a MbN Yes a MOKN a M N 44 Helpline Tel No U K ...

Page 45: ... callers even though their messages are not recorded Turning the answering system on off The answering system is preset to on Base unit Press MANSWER ON OFFN to turn on off the answering system Handset 1 To turn on MMENUN 327 To turn off MMENUN 328 2 M N Note for base unit and handset R When the answering system is turned on the message counter displays the total number of messages old and new is ...

Page 46: ...1 M N Skip message M N Stop playback MERASEN Erase currently playing message 1 If pressed within the first 5 seconds of a message the previous message is played Rewinding the message Press and hold M N until the unit plays the desired part of the message R During rewinding the base unit makes a continuous beeping sound Rewinding speed may vary depending on the recorded message R At the beginning o...

Page 47: ...dit Call a MOKN 3 Edit the number a M N Erasing all messages 1 MMENUN 325 2 MbN Yes a MOKN a M N Advanced new message alerting features Audible message alert This feature allows the base unit to beep to inform you of a new message arrival when new messages are recorded The base unit beeps 2 times every minute until you listen to the messages if the Base Unit Beep setting is turned on The default s...

Page 48: ...essages If you activate this feature you must enter the remote access code page 49 to play the new message from the new message alert call This is so that unauthorised parties cannot listen to your messages The default setting is Inactivate Inactivate You can listen to the message by pressing 4 to play new messages without entering the remote access code Activate You must enter your remote access ...

Page 49: ...ss code 3 Follow the voice guidance prompts as necessary or control the unit using remote commands page 49 4 When finished hang up Voice guidance During remote operation the unit s voice guidance starts and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Note R If you do not press any dial keys within 10 seconds after a voice guidance prompt...

Page 50: ... answering system answers at the end of the 5th ring when new messages have been recorded or at the end of the 8th ring when there are no new messages If you call your phone from outside to listen to new messages page 49 you know that there are no new messages when the phone rings for the 6th time You can then hang up without being charged for the call 1 MMENUN 211 2 MbN Select the desired setting...

Page 51: ...fter you have listened to new messages turn it off by pressing and holding MMENUN for 3 seconds Character entry The dial keys are used to enter characters and numbers Each dial key has multiple characters assigned to it The characters that can be entered depend on the character entry mode page 51 Press MFN or MEN to move the cursor left or right Press dial keys to enter characters and numbers Pres...

Page 52: ... 4 5 6 7 8 9 Greek character table z 1 2 3 4 5 6 7 8 9 Extended 1 character table z 1 2 3 4 5 6 7 8 9 R The following are used for both uppercase and lowercase Extended 2 character table z 1 2 3 4 5 6 7 8 9 52 Helpline Tel No U K 0344 844 3899 Ireland 01289 8333 Useful Information ...

Page 53: ...properly Check the connections page 11 Checking R The automated call block function is in operation Try again later Error R Recording was too short Try again Memory Full R The phonebook memory is full Erase unwanted entries page 29 R The call block list memory is full Erase unwanted entries page 24 R The maximum number of base units 4 is already registered to the handset Cancel unused base unit re...

Page 54: ...supplied telephone line cord Your old telephone line cord may have a different wiring configuration R The base unit s AC adaptor or telephone line cord is not connected Check the connections R Disconnect the base unit from the telephone line and connect the line to a known working telephone If the working telephone operates properly contact our service personnel to have the unit repaired If the wo...

Page 55: ... mode password R If you forget your password enter 7000 instead of your key lock password Battery recharge Problem Cause solution The handset beeps and or flashes R Battery charge is low Fully charge the batteries page 12 I fully charged the batteries but still flashes or the operating time seems to be shorter R Clean the battery ends and the charge contacts with a dry cloth and charge again R It ...

Page 56: ... does not ring R The ringer volume is turned off Adjust ringer volume page 18 33 I cannot make a call R You dialled a call restricted number page 40 R The key lock feature is turned on Turn it off page 22 I cannot make or answer a call R An outside line is being used after a mobile locator feature is used To end the call press MMOBILE LOCATORN on the base unit I cannot use voice paging R You canno...

Page 57: ...ge 50 R Your phone service provider s voicemail service may be answering your calls before the unit s answering system can answer your calls Change the unit s number of rings setting page 50 to a lower value or contact your phone service provider I cannot operate the answering system remotely R The remote access code is not set Set the remote access code page 49 R You are entering the wrong remote...

Page 58: ... where this product is used or to damage occurred during transit to or from the purchaser 4 If at any time during the guarantee period any part or parts of the product are replaced with a part or parts not supplied or approved by us or of an objective quality safe and suitable for the product or the product has been dismantled or repaired by any person not authorised by us we shall have the right ...

Page 59: ...command code 31 Display Contrast 34 Language 15 Do not disturb mode 37 E Eco mode 16 Equalizer 19 Error messages 53 F First ring 33 H Handset Deregistration 41 Locator 20 Name 39 Registration 41 Hold 19 I Intercom 21 K Key lock 21 Keytones 35 L Low battery alert 17 M Making calls 18 Message indicator 16 Missed calls 43 Mobile locator 20 Mute 19 N Noise reduction 19 Nuisance call block 23 O OK Key ...

Page 60: ...ting page in the Operating Instructions If your product is not working properly IMPORTANT If you still have any problems please call the Panasonic DECT Helpline 0344 844 3899 U K 01289 8333 Ireland or contact us through our website www panasonic co uk Sales Department Maxis 2 Western Road Bracknell Berkshire RG12 1RT Panasonic Corporation 2021 PNQX9147ZA PNQX9147ZA PNQX9147ZA PP0121YM0 ...

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Summary of Contents for KX-TGE820E

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