Useful Information
49
Answering system (KX-TG6321/KX-TG6322/KX-TG6323/KX-TG6324)
The 2nd caller’s information is
not displayed during an outside
call. (Visual Call Waiting
feature does not function.)
L
In order to use Call Display, call waiting, or
Visual Call Waiting, you must first contact your
service provider/telephone company and
subscribe to the desired service.
After subscribing, you may need to contact
your service provider/telephone company
again to activate this specific service, even if
you already subscribed to both Call Display
and Visual Call Waiting services.
Problem
Cause/solution
The unit does not record new
messages.
L
The answering system is turned off. Turn it on
(page 33).
L
The message memory is full. Erase
unnecessary messages (page 34).
L
The recording time is set to
“
Greeting
only
”
. Change the setting (page 38).
L
If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your
telephone. Change the unit’s number of rings
setting or contact your service
provider/telephone company (page 37).
I cannot operate the answering
system.
L
Someone is using the unit. Wait for the other
user to finish.
L
A caller is leaving a message. Wait for the
caller to finish.
L
The handset is too far from the base unit.
Move closer.
I cannot operate the answering
system remotely.
L
You are entering the wrong remote access
code. If you forgot the remote access code,
store a new remote access code (page 36).
L
Press each key firmly.
L
The answering system is turned off. Turn it on
(page 37).
L
You are using a rotary/pulse telephone. Try
again using a touch-tone phone.
While recording a greeting
message or listening to
messages, the unit rings and
recording stops.
L
A call is being received. Answer the call and
try again later.
Problem
Cause/solution
TG63xxC_OI.book Page 49 Wednesday, February 20, 2008 2:15 PM
