Panasonic KX-TG6313C Page 46 Operating Instructions Manual Download | Manualshive

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Useful Information

46

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the
batteries from the handset, and then insert the batteries into the handset again.

General use

*1 KX-TG6321/KX-TG6322/KX-TG6323/KX-TG6324

Programmable settings

Problem

Cause/solution

The unit does not work.

L

Make sure the batteries are installed correctly
(page 13).

L

Fully charge the batteries (page 14).

L

Check the connections (page 12).

L

Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.

L

The handset has not been registered to the
base unit. Register the handset (page 28).

I cannot hear a dial tone.

L

The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.

L

If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.

L

Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.

The indicator on the handset
flashes slowly.

L

New messages have been recorded. Listen to
the new messages (page 35).

*1

L

New voice mail messages have been
recorded. Listen to the new voice mail
messages (page 40).

Problem

Cause/solution

I have changed the display
language to a language I
cannot read.

L

Change the display language (page 15).

TG63xxC_OI.book Page 46 Wednesday, February 20, 2008 2:15 PM

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Summary of Contents for KX-TG6313C

Page 1: ...em for future reference For assistance please call 1 800 561 5505 or visit us at www panasonic ca Charge the batteries for about 7 hours before initial use Operating Instructions Expandable Digital Cordless Phone Model No KX TG6313C Model shown is KX TG6313C KX TG6322C KX TG6323C KX TG6324C Expandable Digital Cordless Answering System Model No KX TG6321C TG63xxC_OI book Page 1 Wednesday February 2...

Page 2: ...tings 22 Special instructions for programmable settings 27 Registering a unit 28 Call Display Service Using Call Display service 29 Caller list 31 Answering System Answering system 33 Turning the answering system on off 33 Greeting message 33 Listening to messages using the base unit 34 Listening to messages using the handset 35 Remote operation 36 Answering system settings 37 Voice Mail Service V...

Page 3: ...323C KX TG6324C Notable differences between the models KX TG6313 KX TG6321 series Model No Base unit Handset Part No Part No Quantity KX TG6313 KX TG6311 KX TGA631 3 L Model shown is KX TG6324 Model No Base unit Handset Part No Part No Quantity KX TG6321 KX TG6321 KX TGA631 1 KX TG6322 KX TG6321 KX TGA631 2 KX TG6323 KX TG6321 KX TGA631 3 KX TG6324 KX TG6321 KX TGA631 4 TG63xxC_OI book Page 3 Wedn...

Page 4: ...r r KX TG6323 r r r KX TG6324 r r r 1 Intercom calls can be made between the handset and base unit 2 Intercom calls can be made between the handsets 3 Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets page 6 TG63xxC_OI book Page 4 Wednesday February 20 2008 2 15 PM ...

Page 5: ... number Quantity KX TG6321 KX TG6322 KX TG6313 KX TG6323 KX TG6324 1 AC adaptor for base unit PQLV207 1 1 1 1 2 Telephone line cord 1 1 1 1 3 Wall mounting adaptor 1 1 1 1 4 Rechargeable batteries 1 2 4 6 8 5 Handset cover 2 1 2 3 4 6 Belt clip 1 2 3 4 7 Charger 1 2 3 8 AC adaptor for charger PQLV209 1 2 3 1 2 3 4 5 6 7 8 TG63xxC_OI book Page 5 Wednesday February 20 2008 2 15 PM ...

Page 6: ...hydride Ni MH type of battery This model requires 2 AAA R03 batteries for every handset For best performance we recommend using Panasonic rechargeable batteries Order No HHR 4MPA 2 Headset RP TCA86 RP TCA92 RP TCA94 RP TCA95 2 L Headset shown is RP TCA86 You can expand your phone system by registering optional handsets max 6 to a single base unit Handset optional KX TGA631C KX TGA930C TG63xxC_OI b...

Page 7: ...r use this product near automatically controlled devices such as automatic doors and fire alarms Radio waves emitted from this product may cause such devices to malfunction resulting in an accident Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto t...

Page 8: ...mpatible base unit or charger to charge the batteries Do not tamper with the base unit or charger Failure to follow these instructions may cause the batteries to swell or explode Important safety instructions When using your product basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product ne...

Page 9: ... power outlet L The product should be kept away from heat sources such as heaters kitchen stoves etc It should not be placed in rooms where the temperature is less than 5 C 41 F or greater than 40 C 104 F Damp basements should also be avoided L The maximum calling distance may be shortened when the product is used in the following places Near obstacles such as hills tunnels underground near metal ...

Page 10: ...A Charge contacts B Speaker C STOP D ERASE E GREETING REC Recording F GREETING CHECK G VOL Volume up V VOL Volume down 7 Repeat 8 Skip H MIC Microphone I 6 Play Message indicator J LOCATOR INTERCOM K ANSWER ON ANSWER ON indicator A B A B C D E F I J K H G TG63xxC_OI book Page 10 Wednesday February 20 2008 2 15 PM ...

Page 11: ...rough menus and to select items shown on the display by pressing V or To adjust the receiver or speaker volume press to increase the volume or press V to decrease the volume repeatedly while talking Soft keys The handset features 2 soft keys By pressing a soft key you can select the feature shown directly above it on the display Display Handset display items A J K M N C L I O P Q B C H G D E F Ite...

Page 12: ... to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected During a power failure The unit will not work during a power failure We recommend connecting a corded type telephone without AC adaptor to the same telephone line or to the same telephone line jack using a T adaptor If you subscribe to a DSL ADSL service Please attach a DSL ADSL filter contact your DSL...

Page 13: ...e Manganese Ni Cd batteries We recommend using the Panasonic rechargeable batteries noted on page 6 8 1 Press the notch on the handset cover firmly and slide it in the direction of the arrow 2 Insert the batteries negative T end first Close the handset cover Note L When replacing batteries remove the old batteries Attention A nickel metal hydride battery that is recyclable powers the product you h...

Page 14: ...evel Note L KX TG6313 The batteries need to be charged if the handset beeps while you are engaged in a call L KX TG6321 KX TG6322 KX TG6323 KX TG6324 The batteries need to be charged if the handset beeps while you are engaged in a call or operating the answering system remotely Panasonic Ni MH battery performance supplied batteries Note L Actual battery performance depends on a combination of how ...

Page 15: ...ting 3 Press the right soft key to save i OFF Voice guidance language You can select either English or Français as the voice guidance language of the answering system The default setting is English 1 MENU i 1 1 2 2 V Select the desired setting 3 Save i OFF Symbol Meaning The words in the brackets indicate button names soft key names on the handset and base unit Example Unit keys C OFF Soft keys Vi...

Page 16: ... as the display language 12 hour clock format is used When French is selected 24 hour clock format is used L To correct a digit press V or to move the cursor to the digit then make the correction L The date and time may be incorrect after a power failure In this case set the date and time again Belt clip You can hang the handset on your belt or pocket using the supplied belt clip To attach the bel...

Page 17: ... Yes i OFF Pause for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 21 Example If you need to dial the line access number 9 when making outside calls with a PBX 1 9 i PAUSE 2 Dial the phone number i C Note L A 3 5 second pause is in...

Page 18: ... line page 12 you can also take the call by lifting its handset Mute While mute is turned on you can hear the other party but the other party cannot hear you 1 Press Mute during an outside call L Mute flashes 2 To return to the conversation press Mute again Note L Mute is a soft key visible on the handset display during a call Flash FLASH allows you to use the special features of your host PBX suc...

Page 19: ...ter This feature can improve sound clarity when the handset is used in an area where there may be interference During an outside call this feature is turned on automatically when necessary L When this feature is turned on BOOST flashes L While this feature is turned on the battery operating time is shortened page 14 Call share This feature allows you to join an existing outside call To join the co...

Page 20: ...o move the cursor to the character or number you want to erase then press Clear Enter the appropriate character or number L Press and hold Clear to erase all characters or numbers Finding and calling a phonebook entry Scrolling through all entries 1 Phonebook i Search 2 V Select the desired entry 3 C Searching by first character alphabetically 1 Phonebook i Search 2 Press the dial key 0 9 or which...

Page 21: ...card access number or bank account PIN that you have stored in the phonebook without having to dial manually 1 During an outside call press MENU L Instead of pressing MENU you can also press Ph book if it is shown on the display 2 V Select the desired entry 3 Press Call to dial the number Note L When storing a calling card access number and your PIN in the phonebook as one phonebook entry press PA...

Page 22: ...ess V or to select the desired item in sub menu 1 i Select L In some cases you may need to select from sub menu 2 i Select 4 Press V or to select the desired setting i Save L This step may vary depending on the feature being programmed L To exit the operation press OFF Note L See page 24 for the default settings Main menu Sub menu 1 Sub menu 2 Page Message play KX TG6321 KX TG6322 KX TG6323 KX TG6...

Page 23: ...38 Remote code 1 36 Voice Mail Store VM access 1 39 VM tone detect 1 39 Message alert 38 LCD contrast Key tone Auto talk 17 Set tel line Set dial mode 1 16 Set flash time 1 18 Set line mode 1 C WTG options 1 29 Registration HS registration 28 Deregistration 28 Change language Display 15 Voice prompt 1 KX TG6321 KX TG6322 KX TG6323 KX TG6324 15 Main menu Sub menu 1 Sub menu 2 Page TG63xxC_OI book P...

Page 24: ...ort 6 8 0 28 C WTG options Call Waiting options 2 1 5 1 On 0 Off r 29 Date and time 1 0 1 r 16 Deregistration 1 3 1 28 Display Change language 1 1 0 1 English 2 Français 15 HS registration Handset registration 1 3 0 28 Key tone 3 1 6 5 1 On 0 Off LCD contrast Display contrast 1 4 5 1 6 Level 1 6 3 Message alert 3 4 0 1 On 0 Off 38 Night mode On Off 2 3 8 1 On 0 Off 27 Night mode Start End 2 3 7 11...

Page 25: ...veral seconds even if the caller has already hung up You may either hear a dial tone or no one on the line when you answer the call 6 The flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary Set flash time 6 1 2 1 1 700ms 2 600ms 3 400ms 4 300ms 5 250ms 6 110ms 7 100ms 8 90ms r 18 Set line mode 7 1 2 2 1 A 2 B r Store VM access 3 3 1 r 39 Time adjustment...

Page 26: ...nother phone connected to the same line is in use you need to change the line mode to A 8 This feature allows the unit to automatically adjust the date and time setting when caller information is received To use this feature set the date and time first TG63xxC_OI book Page 26 Wednesday February 20 2008 2 15 PM ...

Page 27: ...h to end this feature 5 AM PM Select AM or PM 6 Save i OFF Note L To correct a digit press V or to move the cursor to the digit then make the correction Turning night mode on off 1 MENU i 2 3 8 2 V Select On or Off i Save i OFF Note L When the night mode is turned on Night mode is displayed during the selected period Alarm You can set one of 2 different alarm options once or daily at a time for ea...

Page 28: ...ason the handset is not registered to the base unit register the handset 1 Handset MENU i 1 3 0 2 Base unit KX TG6313 Press and hold LOCATOR for 4 seconds No registration tone KX TG6321 KX TG6322 KX TG6323 KX TG6324 Press and hold LOCATOR for 4 seconds until the registration tone sounds L If all registered handsets start ringing press the same button to stop Then repeat this step L The next step s...

Page 29: ... see who called while you were away Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Ringer ID This feature can help you identify who is calling by using different ringers for different callers stored in the phonebook You can assign a different ringer to each ...

Page 30: ...aiting call while keeping the 1st call on hold Hold Holds the waiting call The caller will hear thepre recorded hold message played by your service provider telephone company Announcement The caller will hear the pre recorded busy message played by your service provider telephone company for example We are not available now and will then be disconnected Forward Forwards the waiting call to the Voi...

Page 31: ...tem has already been viewed or answered Q is displayed even if it was viewed or answered using another handset Editing a caller s phone number before calling back You can edit a phone number in the caller list by adding the long distance code 1 or removing its area code 1 View CID 2 V Select the desired entry i Select 3 Press Edit repeatedly until the phone number is shown in the desired format 4 ...

Page 32: ... Storing caller information into the phonebook 1 View CID 2 V Select the desired entry i Select L To edit the number press Edit repeatedly until the phone number is shown in the desired format 3 Save L If there is name information for the caller go to step 5 4 Enter the name 16 characters max page 20 i Next i Save 5 OFF TG63xxC_OI book Page 32 Wednesday February 20 2008 2 15 PM ...

Page 33: ...in later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off Press ANSWER ON to turn on off the answering system L When the answering system is turned on the ANSWER ON indicator lights up Call screening While a caller is leaving a message you can listen to the call through the base ...

Page 34: ...ou erase your own greeting message the unit plays a pre recorded greeting message for callers Press GREETING CHECK and then press ERASE while your greeting message is playing Listening to messages using the base unit When new messages have been recorded the message indicator on the base unit flashes Press 6 L If new messages have been recorded the base unit plays back new messages L If there are n...

Page 35: ...nds or the voice guidance will start Voice guidance If you do not press any dial keys after the last message is played back the handset s voice guidance starts Operate the answering system by following the guidance as necessary Calling back Call Display subscribers only If caller information was received for the call you can call the caller back while listening to a message 1 Press Select during p...

Page 36: ...rol the unit using remote commands page 36 4 When finished hang up Voice guidance During remote operation the unit s voice guidance starts and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Operations are presented by voice guidance in the following order Play back all messages Play back new messages Record a message Erase all messages Note...

Page 37: ...ssages page 36 you will know that there are no new messages when the phone rings for the 3rd time You can then hang up without being charged for the call 1 MENU i 2 1 1 2 V Select the desired setting i Save i OFF For voice mail service subscribers If you subscribe to a flat rate service package that includes Call Display call waiting voice mail and unlimited local regional long distance calls plea...

Page 38: ... create your own greeting only message by following the steps on page 34 The unit plays the pre recorded greeting only message asking callers to call again if your own greeting only message is not recorded Message alert You can select whether or not the message indicator on the handset flashes slowly when new messages are recorded The default setting is On Important L The message indicator will al...

Page 39: ...x i Save i OFF Note L When storing your voice mail access number and your mailbox password press PAUSE to add pauses page 17 between the access number and the password as necessary Contact your service provider telephone company for the required pause time Example To erase the voice mail access number 1 MENU i 3 3 1 2 Press and hold Clear until all digits are erased i Save i OFF Voice mail VM tone...

Page 40: ...instructions 3 When finished press OFF Note L If VM is not displayed the voice mail access number has not been stored Store the number page 39 L If the handset still indicates there are new messages even after you have listened to all new messages turn it off by pressing and holding OFF until the handset beeps L If your voice mail service uses voice mail tones and a message is over 3 minutes long ...

Page 41: ...call 1 Press C to answer the page 2 When you finish talking press OFF KX TG6321 KX TG6322 KX TG6323 KX TG6324 1 Press INTERCOM to answer the page 2 When you finish talking press INTERCOM Note L When the ringer volume for outside calls is set to off page 18 24 the handset and or base unit rings at a low level for intercom calls Transferring calls conference calls Outside calls can be transferred be...

Page 42: ... paging party disconnects you can talk to the outside caller Handset locator You can locate a misplaced handset by paging it 1 Base unit LOCATOR L All registered handsets beep for 1 minute 2 To stop paging Base unit Press LOCATOR Handset KX TG6313 Press OFF KX TG6321 KX TG6322 KX TG6323 KX TG6324 Press INTERCOM then press OFF Note L When the ringer volume for outside calls is set to off page 24 th...

Page 43: ...cord inside the wall mounting adaptor A Connect the AC adaptor cord and telephone line cord B 3 Insert the hooks on the wall mounting adaptor into the holes 1 and 2 on the base unit 4 Adjust the adaptor to hold the base unit then push it in the direction of the arrow until it clicks into place Hook A B 1 1 1 1 1 2 1 2 2 TG63xxC_OI book Page 43 Wednesday February 20 2008 2 15 PM ...

Page 44: ...e distance between 1 and 2 may vary depending on the size of the wall phone plate installed To remove the wall mounting adaptor While pushing down the release levers A remove the adaptor B Charger 1 Drive the screws not included into the wall 2 Mount the charger A then slide it down B and to the right C until it is secure 83 mm 31 4 inches or 102 mm 4 inches 83 mm 31 4 inches 102 mm 4 inches 120 V...

Page 45: ...or L The handset s registration has failed Move the handset and base unit away from all electrical appliances and try again Insert battery L The handset was placed on the base unit or charger without batteries Insert the batteries properly page 13 Invalid L There is no handset registered to the base unit matching the handset number you entered L The handset is not registered to the base unit Regis...

Page 46: ...he base unit s AC adaptor or telephone line cord is not connected Check the connections L If you are using a splitter to connect the unit remove the splitter and connect the unit to the wall jack directly If the unit operates properly check the splitter L Disconnect the base unit from the telephone line and connect the line to a known working telephone If the working telephone operates properly co...

Page 47: ... be shorter L Clean the battery ends S T and the charge contacts with a dry cloth and charge again Problem Cause solution Noise is heard sound cuts in and out L You are using the handset or base unit in an area with high electrical interference Place the base unit and use the handset away from sources of interference L Move closer to the base unit L If you use a DSL ADSL service we recommend conne...

Page 48: ...name display service may not be available in some areas Contact your service provider telephone company for details L Other telephone equipment may be interfering with this unit Disconnect the other equipment and try again Caller information is displayed late L Depending on your service provider telephone company the unit may display the caller s information at 2nd ring or later L Move closer to t...

Page 49: ... 38 L If you subscribe to the voice mail service messages are recorded by your service provider telephone company not your telephone Change the unit s number of rings setting or contact your service provider telephone company page 37 I cannot operate the answering system L Someone is using the unit Wait for the other user to finish L A caller is leaving a message Wait for the caller to finish L Th...

Page 50: ...re has entered the handset base unit L Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the handset base unit are completely dry reconnect the AC adaptor and telephone line cord Insert the batteries and charge fully before use TG63xxC_OI book Page 50 Wednesday February 20 2008 2 15 PM ...

Page 51: ... their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOT...

Page 52: ...ure requirements the base unit must be installed and operated 20 cm 8 inches or more between product and all person s body excluding extremities of hands wrist and feet L This product may not be collocated or operated in conjunction with any other antenna or transmitter L The handset may be carried and operated with only the specific provided belt clip Other non tested belt clips or similar body w...

Page 53: ...um Approx 2 9 W Operating conditions 5 C 40 C 41 F 104 F 20 80 relative air humidity dry Dimensions H W D Base unit Approx 53 mm 144 mm 107 mm 2 3 32 inches 5 21 32 inches 4 7 32 inches Handset Approx 156 mm 49 mm 32 mm 6 1 8 inches 1 15 16 inches 1 1 4 inches Charger 3 Approx 51 mm 75 mm 88 mm 2 inches 2 15 16 inches 3 15 32 inches Mass weight Base unit 1 Approx 160 g 0 35 lb Base unit 2 Approx 1...

Page 54: ...haser only A purchase receipt or other proof of date of original purchase is required before warranty service is performed THIS EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT WILL PANASONIC CANADA INC BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES In cer...

Page 55: ... Deluxe 29 D Date and time 16 Dialing mode 16 Direct commands 24 Display Contrast 24 Language 15 E Error messages 45 F Flash 18 25 G Greeting message 33 H Handset Deregistration 28 Locator 42 Registration 28 Headset optional 16 Hold 18 I Intercom 41 K Key tone 24 L Line mode 25 M Making calls 17 Missed calls 29 Mute 18 N Night mode 27 P Pause 17 Phonebook 20 Power failure 12 R Redialing 17 Ringer ...

Page 56: ...righted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2008 Panasonic Communications Co Ltd All Rights Reserved Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here TG63xxC_OI ...

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