Useful Information
34
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s
AC adaptor and turn on the handset.
General use
Programmable settings
Problem
Cause/solution
The handset does not turn on
even after installing charged
batteries.
L
Place the handset on the base unit or charger
to turn on the handset.
The unit does not work.
L
Make sure the batteries are installed correctly
(page 9).
L
Fully charge the batteries (page 9).
L
Check the connections (page 8).
L
Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
L
The handset has not been registered to the
base unit. Register the handset (page 25).
I cannot hear a dial tone.
L
Make sure that you are using the supplied
telephone line cord. Your old telephone line
cord may have a different wiring configuration.
L
The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L
Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
Problem
Cause/solution
The display is in a language I
cannot read.
L
Change the display language (page 13).
I cannot activate the eco mode.
L
You cannot set eco mode when you set the
repeater mode
“
On
”
. If required, set the
repeater mode to
“
Off
”
(page 26).
TG5511-6511-6512CX(e-e).book Page 34 Tuesday, May 11, 2010 11:46 AM
