Making/answering calls
Problem
Cause/solution
is flashing.
R
The handset is too far from the base unit. Move closer.
R
The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R
The handset is not registered to the base unit. Register it
(page 28).
Noise is heard, sound cuts
in and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R
Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
The handset does not ring.
R
The ringer volume is turned off. Adjust ringer volume (page 14,
18).
I cannot make a call.
R
The dialling mode may be set incorrectly. Change the setting
(page 13).
R
The handset is too far from the base unit. Move closer and try
again.
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to a Caller ID service. Contact your phone
service provider for details.
R
If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R
Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later.
R
Move closer to the base unit.
Time on the unit has
shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 18).
27
Useful Information
KX-TG1711TU_en_0328_ver001.pdf 27
3/28/2023 5:33:53 PM
