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1.15 Optional Device Features
Feature Guide
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arrives on a DISA line and the caller hears the specified DISA OGM. When the destination
does not answer the DISA call, the call is redirected to the common message area via
Intercept Routing. The caller hears the specified common BV OGM and leaves a voice
message in the common message area.
•
An extension user can set incoming calls to be forwarded to his or her personal message area,
when he or she cannot answer them. If an incoming call, direct to the user's extension, or a call
using the DISA AA service (
CO Line Mode—Day/Night/Lunch [414-416]), is forwarded to the
user's personal message area, the caller will hear a personal BV OGM and can leave a voice
message.
•
Direct Message feature
An extension user can leave a voice message directly in the personal message area of another
extension, even if the extension has not been set to forward incoming calls to its personal message
area, or even if no personal BV OGM has been recorded. When a caller leaves a voice message
using this feature, the voice message is automatically linked to the caller information (including the
extension number and name [if stored]) in the Incoming Call Log.
•
An extension user can play and/or erase voice messages from the user's extension. In addition, a
user or the operator/manager can remotely play and/or erase voice messages through an outside
(CO) line. The relevant voice message area is accessed by entering a preprogrammed voice
message access code (
BV Access Code through CO Line [625]) while hearing a personal/
common BV OGM or DISA OGM.
Note
If the Voice Mail Integration feature has been set, the BV feature will not function.
Conditions
•
Hardware Requirement:
An optional voice message card.
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The BV feature does not use OGMs for DISA/Uniform Call Distribution (UCD) on either the preinstalled
DISA/UCD OGM card or the optional message expansion card for DISA/UCD OGMs (if present) (
1.15.5 Outgoing Message (OGM) for DISA/UCD).
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When an extension that belongs to BV resource 1 or BV resource 2 is reassigned to the other resource,
the voice messages that were recorded prior to reassignment are erased, but the personal/common BV
OGMs are not erased.
•
Each resource can only be accessed by one extension at a time. When the resource an extension is
assigned to is being used by another extension, the extension cannot use that resource, even if the
other resource is available.
•
The PBX can record a maximum of 125 voice messages per resource. The maximum recording time
of each voice message (
BV Recording Time [214]) and the total recording time of the PBX (
Total Recording Time [807]) are programmable. The maximum recording time of each personal/
common BV OGM (
Common/Personal BV OGM Recording Time [215]) is also programmable.
•
System programming determines the extension users that can use this feature (
•
If a voice message channel (resource) is in use when an outside caller tries to leave a voice message,
he or she will hear a ringback tone. The caller will hear a personal/common BV OGM as soon as a
channel becomes available. Up to 8 outside (CO) line calls can be placed in a queue as they arrive.
•
If a user performs System Data Clear by selecting "All para" through system programming (
Data Clear [999]), all voice messages except for personal/common BV OGMs are erased. To erase all
voice messages and personal/common BV OGMs at once, initialise the voice message card through
system programming (
BV Card Initialisation [808]).
•
Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID
Indication—Common button, a caller can leave a voice message in that personal/common message
area and the Caller ID information, including associated voice messages will be logged.
Summary of Contents for KX-TEM824
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 171: ...Feature Guide 171 Section 2 System Configuration and Administration Features ...
Page 192: ...2 3 System Data Control 192 Feature Guide User Manual References 4 2 1 Feature Number Table ...
Page 198: ...2 4 Fault Recovery Diagnostics 198 Feature Guide ...
Page 199: ...Feature Guide 199 Section 3 Programming Instructions ...
Page 279: ...Feature Guide 279 Section 4 Appendix ...
Page 290: ...4 3 Revision History 290 Feature Guide ...
Page 291: ...Feature Guide 291 Index ...
Page 297: ...Index Feature Guide 297 ...