1.15 Optional Device Features
Feature Guide
195
Floating Extension No. and Destination
An extension user can set incoming calls to be redirected to his message box on the SVM card when he
cannot answer them. The user can set the floating extension number of the SVM card as the destination for
redirected calls. Then, the SVM card answers redirected calls, plays back the relevant greeting message,
and records a voice message. Incoming calls can be redirected to an SVM card by the following methods:
–
Call Forwarding (FWD) (
→
1.3.1.2 Call Forwarding (FWD))
–
Intercept Routing—No Answer/Busy/DND (
→
[Programming Example for Intercept Routing]
In this example:
If a call is received at extension 101 and cannot be answered:
a)
In day mode: the call will be redirected to extension 102.
b)
In lunch/break/night mode: the call will be redirected to the SVM card, and a voice message will be
recorded to the message box.
If a call is received at extension 301 (operator), the call will only be redirected to the SVM card in night mode.
If both FWD and Intercept Routing features are set for an extension, the FWD setting has priority. So, for
example, it is possible for extension 101 to temporarily set FWD settings from his extension to forward calls
to an SVM card even during day mode.
Greeting Message for Each Time Mode
When a call is redirected to the SVM card, the caller hears the designated greeting message. In addition to
the normal greeting message, an extension user can record a different greeting message for each time
mode (day/lunch/break/night) (
→
[Recording Example]
•
Normal Greeting Message: "You have reached John. I am sorry I cannot take your call right
now. Please leave a message."
•
Greeting Message for lunch mode: "You have reached John. I am sorry I am out for lunch right
now. Please leave a message."
If both the greeting message for a certain time mode and the normal greeting message have been recorded,
callers will hear the greeting message for that time mode. However, if no greeting message has been
recorded for a certain time mode, the normal greeting message will be played instead.
If neither the normal greeting message nor the greeting message for a certain time mode have been
recorded, incoming calls will not be redirected to the SVM card in that time mode. For example, if a greeting
message has only been recorded for night mode, and no normal greeting message has been recorded,
incoming calls can only be redirected to an SVM card in night mode. No incoming calls will be redirected to
the SVM card in day/lunch/break mode.
Direct Recording
An extension user can leave a voice message directly in the message box of an extension. In this case, the
target extension will not ring. It is also possible to transfer a caller directly to the message box of an
extension.
Extension No.
Assigned SVM Card
No.
Intercept Destination
Day
Lunch
Break
Night
101
1
102
591
591
591
102
1
103
591
591
591
301
(Operator)
2
–
–
–
591
Summary of Contents for KX-TDA15
Page 15: ...Feature Guide 15 Section 1 Call Handling Features ...
Page 91: ...1 5 Making Call Features Feature Guide 91 User Manual References 1 2 1 Basic Calling ...
Page 151: ...1 10 Conversation Features Feature Guide 151 Feature Guide References 1 18 2 Flexible Buttons ...
Page 359: ...Feature Guide 359 Section 2 System Configuration and Administration Features ...
Page 401: ...Feature Guide 401 Section 3 Appendix ...
Page 413: ...Feature Guide 413 Index ...
Page 419: ...Index Feature Guide 419 ...
