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Panasonic KX-TDA100D, Features Manual

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1.2.2.6  Overflow Feature

Description

When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination
or a busy tone may be sent to the callers by the following features:

1.

Intercept Routing—Overflow in an Incoming Call Distribution Group

2.

Busy on Busy

1.

Intercept Routing—Overflow in an Incoming Call Distribution Group

Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:

a.

There is no space in the waiting queue.

b.

The Queuing Time Table is not assigned and there are no extensions logged in.

c.

An Overflow command is assigned to the Queuing Time Table.

d.

The Overflow time expires.

e.

Manual Queue Redirection is performed.

[Available Destination]

The overflow destinations can be assigned for each incoming call distribution group and each time mode
(day/lunch/break/night) (

®

 2.2.4  Time Service). The destination can be assigned as follows, depending

on the above conditions.

•

For a) and b):

®

 5.13  [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow Queuing Busy—

Queuing Busy—Destination-Day, Lunch, Break, Night

®

 [627] Destination When All Busy

•

For c), d), and e):

®

 5.13  [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer—

Time out

& Manual Queue Redirection—Destination-Day, Lunch, Break, Night

®

 [625] Destination for Overflow Time Expiration

Destination

Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

ü

PS

ü

Incoming Call Distribution Group

ü

PS Ring Group

ü

Floating Extension no. for SVM

ü

VM Group (DTMF/DPT)

ü

External Pager (TAFAS)

ü

DISA

ü

Analogue/ISDN Remote Maintenance

ü

Idle Line Access no. + Phone no.

ü

Trunk Group Access no. + Trunk Group no. + Phone no.

ü

Other PBX Extension (TIE with no PBX Code)

ü

Other PBX Extension (TIE with PBX Code)

ü

2.

Busy on Busy

Feature Guide

59

1.2.2 Incoming Call Distribution Group Features

Summary of Contents for KX-TDA100D

Page 1: ...id IP PBX Feature Guide Thank you for purchasing a Panasonic Hybrid IP PBX Please read this manual carefully before using this product and save this manual for future use KX TDA100D PDMPR Software File Version 5 1000 or later ...

Page 2: ...scribed in the Installation Manual are noted for your reference PC Programming Manual References The PC Programming titles and parameters described in the PC Programming Manual are noted for your reference PT Programming Manual References The PT Programming titles described in the PT Programming Manual are noted for your reference Feature Guide References The related feature titles described in th...

Page 3: ... Ltd declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting http www doc panasonic de Contact to Authorised Representative Panasonic Testing Centre...

Page 4: ...er suffixes e g KX TDA100DCE are omitted unless necessary All system programming can be performed through PC programming 2 3 1 PC Programming However only a subset can be performed through PT programming 2 3 2 PT Programming In Section 1 Call Handling Features and Section 2 System Configuration and Administration Features programming references that include a three digit number such as 000 indicat...

Page 5: ...g Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected Name Identification Restriction COS Class of Service CPC Calling Party Control CS Cell Station CT Call Transfer by ISDN CTI Computer Telephony Integration D DDI Direct Dialling In DID Direct Inward Dialling D...

Page 6: ...Number PIN Personal Identification Number P MP Point to multipoint P P Point to Point PRI Primary Rate Interface PS Portable Station PT Proprietary Telephone S S CO Single CO SDN Secondary Directory Number SIP Session Initiation Protocol SLT Single Line Telephone SMDR Station Message Detail Recording SVM Built in Simplified Voice Message T TAFAS Trunk Answer from Any Station TEI Terminal Endpoint ...

Page 7: ...VPS Voice Processing System X XDP EXtra Device Port Feature Guide 7 List of Abbreviations ...

Page 8: ...UMMARY 45 1 2 2 2 Group Call Distribution 49 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 53 1 2 2 4 Queuing Feature 55 1 2 2 5 VIP Call 58 1 2 2 6 Overflow Feature 59 1 2 2 7 Log in Log out 61 1 2 2 8 Supervisory Feature 64 1 3 Call Forwarding FWD Do Not Disturb DND Features 66 1 3 1 Call Forwarding FWD Do Not Disturb DND 66 1 3 1 1 Call Forwarding FWD Do Not Disturb DND SUMMA...

Page 9: ...otification to Busy Extension 122 1 8 4 1 Second Call Notification to Busy Extension SUMMARY 122 1 8 4 2 Call Waiting Tone 124 1 8 4 3 Off hook Call Announcement OHCA 125 1 8 4 4 Whisper OHCA 126 1 9 Toll Restriction TRS Call Barring Barring Features 127 1 9 1 Toll Restriction TRS Call Barring Barring 127 1 9 2 Budget Management 135 1 9 3 Extension Dial Lock 136 1 9 4 Dial Tone Transfer 137 1 9 5 ...

Page 10: ...e Buttons 224 1 20 3 LED Indication 227 1 20 4 Display Information 230 1 21 Integrated Services Digital Network ISDN Service Features 232 1 21 1 Integrated Services Digital Network ISDN 232 1 21 1 1 Integrated Services Digital Network ISDN SUMMARY 232 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP 237 1 21 1 3 Advice of Charge AOC 240 1 21 1 4 Call Forwarding CF by ISDN P MP...

Page 11: ... Standard Features SUMMARY 337 1 30 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG 339 1 30 4 3 Call Forwarding CF by QSIG 341 1 30 4 4 Call Transfer CT by QSIG 343 1 30 4 5 Completion of Calls to Busy Subscriber CCBS by QSIG 345 1 30 5 QSIG Enhanced Features 346 1 30 5 1 Network Direct Station Selection NDS...

Page 12: ... 3 6 Flexible Numbering Fixed Numbering 396 2 3 7 Floating Extension 402 2 3 8 Software Upgrading 404 2 4 Fault Recovery Diagnostics 405 2 4 1 Power Failure Transfer 405 2 4 2 Power Failure Restart 406 2 4 3 Local Alarm Information 407 3 Appendix 409 3 1 Capacity of System Resources 410 3 2 Tones Ring Tones 415 3 2 1 Tones Ring Tones 415 Index 417 12 Feature Guide Table of Contents ...

Page 13: ...Section 1 Call Handling Features Feature Guide 13 ...

Page 14: ...ype Public Private or VPN Virtual Private Network 3 18 1 1 Slot Port Property T1 Port Trunk Property 3 24 1 1 Slot Port Property E1 Port Trunk Property 3 27 1 1 Slot Port Property EM Port Trunk Property 12 2 10 2 DIL Table Port Settings DIL Trunk Property Trunk Card Type Channel Type Networking Type Public DIL DID DDI MSN Private TIE 1 Virtual Private Network VPN 2 LCOT CLCOT ü DID ü T1 LCOT ü GCO...

Page 15: ...h an MSN from an ISDN line to a preprogrammed destination 1 1 1 4 Multiple Subscriber Number MSN Ringing Service 3 Destination Change with the Caller s Identification Number The Calling Line Identification CLI Distribution feature works in conjunction with the DIL DID DDI MSN features Feature Description Reference Calling Line Identification CLI Distribution Directs a call to a CLI destination if ...

Page 16: ...ode ü Other PBX Extension TIE with PBX Code 6 Intercept Routing After setting distribution it may also be necessary to set the following features Feature Description Reference Intercept Routing No Answer IRNA If a called party does not answer a call within a preprogrammed time period Intercept time it is redirected to the preprogrammed destination 1 1 1 6 Intercept Routing Busy DND If a called par...

Page 17: ...ot Port Property T1 Port Trunk Property 3 24 1 1 Slot Port Property E1 Port Trunk Property 3 27 1 1 Slot Port Property EM Port Trunk Property 12 2 10 2 DIL Table Port Settings DIL Trunk Property Feature Guide 17 1 1 1 Incoming Trunk Call Features ...

Page 18: ...ll is routed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in the Caller ID Table the call will not be routed to the DIL destination but routed to the CLI destination Programming Example of DIL Table The table can b...

Page 19: ...led Route to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 PC Programming Manual References 12 2 10 2 DIL Table Port Settings DIL DIL Destination Day Lunch Break Night Tenant Number VM Trunk Group No PT Programming Manual References 421 BRI DIL DDI MSN Selection 450 DIL 1 1 Destination Feature Guide References 1 1 1 5 Calling Line Identification CLI Distribut...

Page 20: ... call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in the Caller ID Table the call will not be routed to the DID DDI destin...

Page 21: ...I number is 123 4567 1 Checks the number in the table Matches the number in location 0001 2 Checks the time mode In Day mode CLI is enabled Route to CLI destination In Lunch mode CLI is disabled Route to DID DDI destination extension 100 Conditions To use this feature DID DDI service must be assigned as the distribution method for a trunk port DID DDI Number Modification It is possible to modify a...

Page 22: ...101 The Inter digit time expired after receiving 6 The PBX finds the match in location 0003 in the table So the call is routed to extension 101 PC Programming Manual References 3 29 1 1 Slot Card Property DID type 4 4 2 3 Timers Counters Miscellaneous Incoming Call Inter digit Timer DDI DID 12 2 10 2 DIL Table Port Settings DDI DID TIE MSN Distribution Method DDI DID TIE MSN Remove Digit DDI DID T...

Page 23: ...d to the CLI destination No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in the Caller ID Table the call will not be routed to the MSN destination but routed to the CLI destination No Are any MSNs assigne...

Page 24: ...s feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may be convenient when programming the MSN table The modification method removed number of digits added number can be programmed on a trunk port basis Modification Example Removed number of digits 6 Added number 10 Received MSN 876...

Page 25: ...421 BRI DIL DDI MSN Selection 426 BRI Configuration Feature Guide References 1 1 1 5 Calling Line Identification CLI Distribution 2 2 3 Tenant Service 2 2 4 Time Service 3 1 Capacity of System Resources Feature Guide 25 1 1 1 Incoming Trunk Call Features ...

Page 26: ...e following call distribution methods a DIL b DID DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night 2 2 4 Time Service When the call has Caller ID information and the CLI is enabled for the time mode the call will be handled by the CLI method Programming Example of System Speed Dialling Table for C...

Page 27: ...DID Day Lunch Break Night 12 6 10 4 MSN Table CLI Ring for MSN Day Lunch Break Night 8 1 6 1 System Speed Dial Name CO Line Access Number Telephone Number CLI Destination PT Programming Manual References 001 System Speed Dialling Number 002 System Speed Dialling Name Feature Guide References 1 1 1 2 Direct In Line DIL 1 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 1 1 1 4 Multiple Subsc...

Page 28: ...destination Intercept destinations can be assigned to extension ports 6 1 4 1 1 Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night 6 10 4 2 1 Portable Station Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night 604 Extension Intercept Destination Wh...

Page 29: ...erator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 7 3 5 3 1 Voice Message DISA System Option 1 DISA Intercept Intercept when all DISA ports are busy PS Ring Group 2 External Pager TAFAS 2 Analogue ISDN Remote Maintenance Other PBX Extension TIE with no PBX Code Not assignable Intercept Routing is not available 1 Intercept Routing for DISA will redirect a ca...

Page 30: ...tinations can be programmed for each time mode day lunch break night Available Intercept Destinations Intercept Destination Availability Wired Extension PT SLT ISDN Extension T1 OPX ü PS ü Incoming Call Distribution Group ü PS Ring Group ü Floating Extension no for SVM ü VM Group DTMF DPT ü External Pager TAFAS ü DISA ü Analogue ISDN Remote Maintenance ü Idle Line Access no Phone no ü Trunk Group ...

Page 31: ...destination is busy the call is redirected to the Intercept Routing Busy destination assigned through system programming If no destination is assigned the caller will hear a busy tone The time modes that are selected for trunk calls arriving at extensions and VM groups are decided on a tenant basis When an intercom trunk or DISA call is received by an extension and forwarded e g FWD All Calls to a...

Page 32: ...604 Extension Intercept Destination 625 Destination for Overflow Time Expiration Feature Guide References 1 3 1 Call Forwarding FWD Do Not Disturb DND 32 Feature Guide 1 1 1 Incoming Trunk Call Features ...

Page 33: ...ion feature always functions for calls through the LCOT CLCOT or T1 LCOT GCOT card even when disabled If an operator tenant PBX is not assigned The extension connected to the lowest numbered jack will be the intercept destination Intercept Routing No Destination also applies to calls from doorphones PC Programming Manual References 4 3 2 2 Operator BGM PBX Operator Day Lunch Break Night 12 7 10 5 ...

Page 34: ...e day lunch break night 2 2 4 Time Service on a doorphone port basis Destination Calling from Extension Doorphone Wired Extension PT SLT ISDN Extension T1 OPX ü ü PS ü ü Incoming Call Distribution Group ü ü PS Ring Group ü ü Floating Extension no for SVM VM Group DTMF DPT ü ü External Pager TAFAS ü ü DISA Analogue ISDN Remote Maintenance ü Idle Line Access no Phone no ü ü Trunk Group Access no Tru...

Page 35: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 35 1 1 2 Internal Call Features ...

Page 36: ...nsions cannot make calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only COS 1 Extn 100 Extn 101 COS 2 Extn 102 Extn 103 COS 3 Extn 104 Extn 105 Extn 106 Conditions Restricted extension numbers cannot be used as the parameter of a feature setting e g FWD All extensions can make an Operator Call 2 2 5 Operator Features regardless of Internal Call Block This featur...

Page 37: ...xtension 1 64 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main COS 6 1 4 1 1 Wired Extension Extension Settings Main COS 6 10 4 2 1 Portable Station Extension Settings Main COS 7 1 5 1 Doorphone COS 7 6 5 4 External Relay COS Number Feature Guide References 2 2 1 Class of Service COS Feature Guide 37 1 1 2 Internal Call Features ...

Page 38: ... through personal programming 1 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 1 20 3 LED Indication Display Caller s Information Display Information The display shows the caller s information 1 20 4 Display Information External Pager Trunk Answer from Any Station TAFAS The external pager sends a ring tone when receiving a...

Page 39: ...rphone Others each pattern plan can assign a ring tone pattern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 4 16 2 8 3 Ring Tone Patterns Call from Others The ring tone patterns that arrive at an extension are determined by the pattern plan that is assigned to that extension through system programming Programming Example of Ring Tone Pattern Tab...

Page 40: ...6 ICM Tone 6 5 4 1 4 Wired Extension Flexible Button Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO ICD Group SDN 6 10 4 2 1 Portable Station Extension Settings Option 1 Ring Pattern Table 6 17 4 3 DSS Console Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO ICD Group SDN Feature Guide References 3 1 Capacity of System Resources User Manual Ref...

Page 41: ...all Waiting call for an extension in a VM group DPT DTMF is not available Data Line Security Setting Data Line Security cancels the Call Waiting setting 1 11 5 Data Line Security Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom call if Tone 2 has been selected through personal programming Call Waiting Tone Type Selection If Tone 1 has been selected the ...

Page 42: ...ting for Extension Call 6 1 4 1 1 Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 6 10 4 2 1 Portable Station Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type Feature Guide References 1 8 4 Second Call Notification to Busy Extensio...

Page 43: ...tn Extn Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy Extn Extn Extn Conditions Idle Extension Hunting applies to Intercom trunk and doorphone calls to a single destination An extension user can belong to only one idle extension hunting group If all th...

Page 44: ...hin an idle extension hunting group any extension that has set FWD All Calls or DND feature will be skipped and the call will go to the next extension in the group PC Programming Manual References 5 17 3 6 Extension Hunting Group 5 18 3 6 Extension Hunting Group Member List PT Programming Manual References 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member Feature Guide Refere...

Page 45: ...s a supervisor 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous Programming Item Example for Incoming Call Distribution Group 1 with Diagram A through F in the table are described in the following diagram Group No 1 2 3 3 Max Queuing Call Capacity 5 Hurry up Level 6 3 8 Overflow Time 7 60 90 Tenant No 9 1 5 Overflow Destination ...

Page 46: ...g in Log out 1 Group Call Distribution 1 2 2 2 Group Call Distribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Calls are distributed evenly to a different extension each time a call is received Priority Hunting An idle extension is searched for in the specified order always starting from the same location Ring ...

Page 47: ...can have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution group are occupied the next incoming call will be held in a queue or will overflow If the ICD Group button is not assigned incoming calls will arrive at the INTERCOM CO or PDN button The mode of ICD Group buttons can b...

Page 48: ...Answer Miscellaneous 5 16 3 5 3 Incoming Call Distribution Group Miscellaneous Options ICD Group Key Mode 5 14 3 5 1 Incoming Call Distribution Group Group Settings Member List PT Programming Manual References 620 Incoming Call Distribution Group Member 621 Incoming Call Distribution Group Delayed Ringing 622 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution...

Page 49: ...that received the last call Extn A Starts searching from extn B Skips extn A Received the last call Extn B Extn C Extn D Depending on system programming calls can be directed to the longest idle extension This is known as Automatic Call Distribution ACD Priority Hunting An idle extension is searched for using the preprogrammed order for the group Extn A 1st Priority 2nd Priority 3rd Always starts ...

Page 50: ...ueue immediately Member extensions do not receive the Call Waiting tone Example Group Call Waiting mode All Group call distribution method for idle extensions UCD All extensions hear the Call Waiting tone Ring ICD Group Button for Group Call Waiting The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution method as follows a Ring The Group Call Waiting featu...

Page 51: ...incoming calls are distributed to idle extensions evenly in order UCD or to the extension that has been idle the longest ACD ACD does not work for ISDN extensions or PS Ring Groups FWD DND Extension System programming for each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set If set to ring the FWD DND settings are ignored 1 3 1 Call Forw...

Page 52: ...nual References 621 Incoming Call Distribution Group Delayed Ringing 624 Incoming Call Distribution Group Distribution Method 632 Maximum Number of Agents 52 Feature Guide 1 2 2 Incoming Call Distribution Group Features ...

Page 53: ...available to answer calls can receive calls to an ICD Group PBX 1 Telephone Company Virtual PS 3 Virtual PS 2 Virtual PS 1 ICD Group Virtual PS 4 PBX 2 TIE Cellular Company Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme the Forward settings for trunk calls to up to 4 virtual PSs through PT programming Using this feature an extension user can assign his cel...

Page 54: ...either the queuing or overflow features will operate Therefore it is recommended that at least one PT or SLT is also assigned to an ICD Group To log in to or out of a group a virtual PS user can access the PBX through DISA enter the Walking COS feature number if required and access log in log out settings Delayed ringing can be assigned for virtual PSs in the same way as for other extensions The w...

Page 55: ...e next event in the sequence will be activated b 5 s Puts the caller in the waiting queue for b 01 16 5 seconds If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has been sent to the caller the caller hears Music on Hold Sequence c Redirects to sequence c c applies to the sequence number None Overflow Redirects to the overflow destination None Disconnect Disconne...

Page 56: ...ension it will not be redirected This feature is also known as Hurry up Transfer Hurry up Button A flexible button can be customised as the Hurry up button The number of calls queuing before Manual Queue Redirection may be performed is programmable The button shows the current status as follows Light Pattern Calls in the Waiting Queue Off No queued call Red on At or under the assigned number for H...

Page 57: ...pacity 629 Queuing Hurry up Level 630 Queuing Time Table 631 Sequences in Queuing Time Table 632 Maximum Number of Agents Feature Guide References 1 2 2 6 Overflow Feature 1 17 5 Outgoing Message OGM 1 20 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 9 3 Forwarding a Waiting Call Manual Queue Redirection Feature Guide 57 1 2 2 Incoming Call Distribution Group Feature...

Page 58: ...tre incoming call distribution groups 1 and 3 enable the VIP Call mode while incoming call distribution groups 2 and 4 disable the VIP Call mode Extn 101 Extn 102 Extn 103 Calls have been distributed by DIL DID DDI CLI The number in the circle is the queuing order 1 6 1st Priority 2nd Priority 3rd Priority Incoming Call Distribution Group 1 for VIP 3 5 Incoming Call Distribution Group 2 for genera...

Page 59: ...ution group and each time mode day lunch break night 2 2 4 Time Service The destination can be assigned as follows depending on the above conditions For a and b 5 13 3 5 1 Incoming Call Distribution Group Group Settings Overflow Queuing Busy Queuing Busy Destination Day Lunch Break Night 627 Destination When All Busy For c d and e 5 13 3 5 1 Incoming Call Distribution Group Group Settings Overflow...

Page 60: ...rd 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 1 17 6 Direct Inward System Access DISA The line is disconnected 2 In all other cases Redirection is ignored and the Overflow timer activates again b If the call arrives through another card Redirection is ignored and the Overflow timer a...

Page 61: ...en the incoming call distribution group is in Priority Hunting distribution method Log out Incoming call Log in Ready Ready Ready Not Ready Extn 101 Extn 102 Extn 102 Extn 103 Extn 104 Wrap up Extn 105 Extn 106 Ready Waiting for a call After completing the call Answering a call Wrap up Making a report Not Ready Making a report temporary break The Wrap up time expires Press the Wrap up button Press...

Page 62: ...Ready Wrap up mode cancel When a PS in Wireless XDP Parallel Mode completes a call neither the PS nor its wired telephone can have Wrap up time 1 25 5 Wireless XDP Parallel Mode Automatic Log out A member extension may be logged out automatically if the Unanswered time expires a preprogrammed number of times consecutively The number of consecutive unanswered calls can be assigned for each incoming...

Page 63: ... Floating Ext No for Log in Log out 6 10 4 2 1 Portable Station Extension Settings Option 8 Wrap up Timer 6 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Log in Log out Ext No Floating Ext No for Log in Log out 6 17 4 3 DSS Console Type Parameter Selection for Log in Log out Ext No Floating Ext No for Log in Log out 13 1 11 1 Main SMDR Print Information Log in Log out Feat...

Page 64: ...g Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT LOG SPRVS Log in Log out Monitor DSS buttons of the incoming call distribution group members show their status Log in Log out Remote Control Pressing the button changes the status as follows Light pattern Green on Slo...

Page 65: ...he display is in idle status it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution group it will not change Other Features while in Monitor Mode The supervisor can use other features on the extension making calls pressing the MESSAGE button etc even while in monitor mode When each operatio...

Page 66: ...incoming calls to preset destinations 1 3 1 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 1 3 1 3 Do Not Disturb DND 3 FWD DND Button Group FWD Button The FWD DND fixed button or a customised flexible button can display the FWD DND setting status of the extension 1 3 1 4 FWD DND Button Group FWD Button Conditions FWD an...

Page 67: ...thin a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Depending on the type of incoming intercom or trunk calls it is possible to set a different destination for each Intercom Calls to Extension Trunk Calls to Extension Forwards to Another Extension Intercom Calls to Extension Available Forwarding Type Forwards to Ou...

Page 68: ...re will not function if that extension is set as the forwarding destination Conditions General FWD for Trunk Calls Intercom Calls The extension user can set the FWD feature for trunk calls for intercom calls or for both FWD from Incoming Call Distribution Group Group FWD COS programming determines the incoming call distribution groups that can use this feature FWD to Trunk COS programming determin...

Page 69: ...warded up to four times again from the destination extension described above Original destination Incoming call 1 2 3 2 1 FWD No Answer A B C D E F Boss Secretary feature It is possible to call the original extension from the destination extension regardless of the forward setting FWD All Calls Call or transfer a call Boss Original Secretary FWD destination Incoming call Message Waiting While call...

Page 70: ...ration by Other Extension 5 1 3 1 1 Trunk Group TRG Settings Main CO CO Duration Time 60s Extension CO Duration Time 60s 5 13 3 5 1 Incoming Call Distribution Group Group Settings Group Log Group FWD 6 3 4 1 2 Wired Extension FWD DND 6 12 4 2 2 Portable Station FWD DND PT Programming Manual References 472 Extension to Trunk Call Duration 473 Trunk to Trunk Call Duration 504 Call Forwarding to Trun...

Page 71: ...rammed destination by the Intercept Routing Busy DND feature Idle Extension Hunting While searching for an idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routing Busy DND destination If 1 a trunk call via the LCOT CLCOT or T1 LCOT GCOT card arrives at an extension in DND mode...

Page 72: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 8 2 Refusing Incoming Calls Do Not Disturb DND 72 Feature Guide 1 3 1 Call Forwarding FWD Do Not Disturb DND ...

Page 73: ...w red flashing DND on Off FWD DND off The functions assigned to the on and flashing patterns can be changed through system programming Group FWD Button Types The FWD feature for the incoming call distribution group can be customised on a flexible button Multiple types of Group FWD buttons can be customised on an extension Type Description FWD for Incoming Call Distribution Group Group FWD Internal...

Page 74: ...ycles the FWD DND setting In this mode when intercom calls are set to be handled differently from trunk calls forwarding type forward destination DND on off a in idle mode the light patterns of the FWD DND Both button including FWD DND button fixed button and the Group FWD Both button will indicate the setting for either trunk calls or intercom calls but not both b the FWD and DND icons on a PS di...

Page 75: ...t No for Group Fwd Both Ext No Floating Ext No for Group Fwd External Ext No Floating Ext No for Group Fwd Internal 6 17 4 3 DSS Console Type Ext No Floating Ext No for Group Fwd Both Ext No Floating Ext No for Group Fwd External Ext No Floating Ext No for Group Fwd Internal Feature Guide References 1 20 1 Fixed Buttons 1 20 2 Flexible Buttons User Manual References 3 1 2 Settings on the Programmi...

Page 76: ...ized when going off hook 1 4 1 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a call automatically and establish a hands free conversation 1 4 1 4 Hands free Answerback At another extension Call Pickup Directed Group A user can pick up a specified extension s call or a call in ...

Page 77: ...rectory Number SDN Extension Prime Line Answer a call arriving at a CO or ICD Group button on which the Prime Line is assigned simply by going off hook This works even when multiple calls are received simultaneously Ringing Line default Answer the longest ringing call at one s telephone simply by going off hook when multiple calls arrive Conditions Prime Line The priority of the incoming call is a...

Page 78: ... DSS buttons for extensions or incoming call distribution ICD groups have this feature enabled through system programming and 3 the light pattern of DSS buttons for incoming calls to extensions or ICD groups is set to On or Flash through system programming The light pattern of a DSS button for an incoming call to an extension or incoming call distribution group can be programmed through system pro...

Page 79: ...S key for ICD Group Call 5 8 3 3 Call Pickup Group 6 1 4 1 1 Wired Extension Extension Settings Option 3 Call Pickup Deny 6 10 4 2 1 Portable Station Extension Settings Option 3 Call Pickup Deny PT Programming Manual References 650 Extension User Groups of a Pickup Group Feature Guide References 2 2 1 Class of Service COS 3 1 Capacity of System Resources User Manual References 1 3 3 Answering a Ca...

Page 80: ...tem programming If treated as intercom calls the call will be established immediately When transferring a call from an analogue trunk users are strongly recommended to perform a screened transfer so that the outside caller is not automatically connected to an extension using Hands free Answerback when the extension user is absent Secret Monitor The beep tone that the called party hears before answ...

Page 81: ...User Manual References 1 3 2 Answering Hands free Hands free Answerback Feature Guide 81 1 4 1 Answering Features ...

Page 82: ...ialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 1 6 1 5 Speed Dialling Personal System In this case the extension will enter into the personal programming mode automatically so that a name can be assigned for the stored number User Manual References 3 1 2 Settings on the Programming Mode 82 Featu...

Page 83: ...status automatically However an SLT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled within a preprogrammed time period b After a digit is dialled if subsequent digits are not dialled within a preprogrammed time period PC Programming Manual References 4 4 2 3 Timers Counters Dial IRNA R...

Page 84: ...y s preset call receiving method ring tone or voice temporarily By doing so ring calling is switched to voice calling or vice versa at the called party The called party may deny voice calling PDN SDN It is not possible to temporarily change the called party s preset call receiving method when making a call using a Primary Directory Number PDN button or Secondary Directory Number SDN button 1 7 1 P...

Page 85: ... Name Feature Guide References 1 20 2 Flexible Buttons User Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice 1 13 2 Using the Directories 3 1 2 Settings on the Programming Mode Feature Guide 85 1 5 3 Intercom Call ...

Page 86: ...billing purposes 1 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 1 5 4 4 Dial Type Selection Pause Insertion A user can insert a preprogrammed Pause time into a dialling number by pressing the PAUSE button or it is automatically inserted between the user dialled code e g Host PBX Access code or Special Carrie...

Page 87: ... in Extension Dial Lock 1 9 3 Extension Dial Lock CLIP Number Notification When dialling an emergency number the preassigned CLIP number for the extension will be sent as a location identification number 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP The CLIP number assigned to the extension will be sent regardless of the settings such as CLIR or CLIP number assigned to an I...

Page 88: ...ature number entry is allowed only when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call has been disconnected and a reorder tone is heard However if an account code is entered after there is no longer a reorder tone the call will not be stored in the SMDR record If more than one account code is entered the code...

Page 89: ...User Manual References 1 2 1 Basic Calling Feature Guide 89 1 5 4 Trunk Call Features ...

Page 90: ...lling or voice mail services To switch to DTMF mode wait for a preprogrammed time period Default five seconds after the trunk is connected or press This feature works only on trunks set to Pulse mode DTMF mode cannot be changed to Pulse mode It is possible to select the pulse rate for a trunk port that has been set to Pulse mode There are two pulse rates Low 10 pps and High 20 pps It is possible t...

Page 91: ...PT Programming Manual References 410 LCOT Dialling Mode 411 LCOT Pulse Rate 412 LCOT DTMF Minimum Duration Feature Guide 91 1 5 4 Trunk Call Features ...

Page 92: ...cuit Detection is disabled the total duration of the call is not accurately recognised by the PBX The duration of a call can be verified on SMDR using this feature 1 26 1 Station Message Detail Recording SMDR It is possible to select whether the PBX detects the reverse signal for outgoing trunk calls only or for both outgoing and incoming trunk calls or for no trunk calls detection disabled throug...

Page 93: ...nt detection is performed at fixed intervals returning the trunk to in service status once a loop current is detected An extension assigned as the manager can manually change the trunk back to in service status Trunk status changes are recorded in the error log of the PBX Busy Out status is maintained even when the PBX is reset Busy Out status is cleared when a call is successfully received i e a ...

Page 94: ...de c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory Dialling When a Second Dial Tone Waiting code is dialled after seizing a trunk a preprogrammed number of pauses are inserted after the code ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 1 1...

Page 95: ...on a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 1 5 4 7 Pause Insertion Example Dials 9 0 01 23 4567 Idle Line Access No Telephone No Host PBX Access Code Outside Party 01 23 4567 Extn 101 Extn 102 TRG1 Telephone Company Host PBX PBX Dials 9 101 Idle Line Access No 9 Idle Line Acces...

Page 96: ... Code can be used to record only long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assigned as the Host PBX Access code All local calls e g calls that do not require a 0 to be dialled first are treated as extensions of the telephone company and do not get recorded on SMDR because in this ...

Page 97: ...n TRS Call Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 1 10 1 Automatic Route Selection ARS If this PBX is installed behind an existing host PBX A Special Carrier Access code and a Host PBX Access code should be assigned separately these codes cannot be assigned together as one code 1 5 4 8 Ho...

Page 98: ...ng calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 1 5 5 2 Line Preference Outgoing Trunk Access A user can select the Trunk Access method every time he makes a trunk call 1 5 5 3 Trunk Access 98 Feature Guide 1 5 5 Seizing a Line Features ...

Page 99: ...nsion user goes off hook the preset line is selected automatically A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can override the preset Line Preference temporarily by pressing the desired Line Access button or Memory Dialling button e g One touch Dialling before going off hook To select Idle Line Preference the trunk ...

Page 100: ...e than one G CO button more than one L CO button Dialling the Trunk Access number selects a CO button in the following order S CO G CO L CO Direct Trunk Access Pressing an idle CO button automatically switches on the hands free operation mode and allows a user to use On hook Dialling The user need not press the SP PHONE button or lift the handset Group Hunting Order for Idle Line Access An idle tr...

Page 101: ... 2 Class of Service External Call Block 5 1 3 1 1 Trunk Group TRG Settings Main Line Hunting Order 5 2 3 1 2 Trunk Group Local Access Priority 6 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for Single CO Parameter Selection for Group CO 6 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Single CO Parameter Selection for Group CO 6 17 4 3 DSS Console Type P...

Page 102: ...ogramming PC Programming only 1 6 1 3 KX T7710 One touch Dialling Last Number Redial Outgoing Call Log Recently dialled telephone numbers are automatically stored 1 6 1 4 Last Number Redial Speed Dialling Personal Personal Programming Personal Operation with the Feature Number System Programming PC Programming only 1 6 1 5 Speed Dialling Personal System System System Programming 1 6 1 5 Speed Dial...

Page 103: ...ressing the TRANSFER button at the beginning of the number used only for a One touch Dialling 1 12 1 Call Transfer Example Storing T 305 Transferring a call to extension 305 1 Available only when in system personal programming mode Secret Dialling Example When storing the number 9 123 456 7890 and concealing the telephone number 123 456 7890 Enter INTERCOM 9 1 2 3 4 5 6 7 8 9 0 INTERCOM Note It is...

Page 104: ...e pressing the One touch Dialling button PC Programming Manual References 6 1 4 1 1 Wired Extension Extension Settings Option 6 Flexible Button Programming Mode 6 5 4 1 4 Wired Extension Flexible Button Type Dial for One touch 6 10 4 2 1 Portable Station Extension Settings Option 6 Flexible Button Programming Mode 6 13 4 2 3 Portable Station Flexible Button Type Dial for One touch 6 17 4 3 DSS Con...

Page 105: ...ant The MESSAGE button is programmed by default to call back a caller who left a message waiting indication However the MESSAGE button can be programmed to perform other features The eight One touch buttons have no default setting Conditions The KX T7710 has two modes NORMAL mode and PBX mode selected by a switch on the telephone This feature is available only when the KX T7710 is in the PBX mode ...

Page 106: ...al using an analogue trunk is not available Interrupt Redial When an outside party or seized trunk is busy a user can attempt to redial the number by pressing the REDIAL button without going on hook This can be performed several times without having to go on hook Outgoing Call Log Display by REDIAL Button Pressing the REDIAL button on a display PT while on hook can display the Outgoing Call Log Sy...

Page 107: ... 205 Automatic Redial Repeat Times 206 Automatic Redial Interval Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 3 Redial 1 13 1 Using the Call Log Feature Guide 107 1 6 1 Memory Dialling Features ...

Page 108: ...IN is required to use this feature 1 28 1 Extension Personal Identification Number PIN System Speed Dialling TRS Barring Override by System Speed Dialling It is possible to override the TRS Barring using the System Speed Dialling 1 9 1 Toll Restriction TRS Call Barring Barring System Speed Dialling Display by AUTO DIAL STORE Button Pressing the AUTO DIAL STORE button on a display DPT while on hook...

Page 109: ...tem Resources User Manual References 1 2 2 Easy Dialling 1 13 1 Using the Call Log 1 13 2 Using the Directories 3 1 2 Settings on the Programming Mode 3 3 Customising Your System System Programming Feature Guide 109 1 6 1 Memory Dialling Features ...

Page 110: ...lan 2 3 6 Flexible Numbering Fixed Numbering The following example shows how Quick Dialling numbers can be stored and utilised Location No Quick Dialling No Desired Number Quick Dialling 01 110 9110 Trunk Call Quick Dialling 02 5 3016 Room Service Quick Dialling 03 2011 90123456789 Another Branch PC Programming Manual References 4 9 2 6 2 Numbering Plan Quick Dial Feature Guide References 1 30 3 V...

Page 111: ...eprogrammed number will automatically start being dialled Conditions Capable Telephone PT SLT T1 OPX and PS PC Programming Manual References 4 4 2 3 Timers Counters Dial IRNA Recall Tone Dial Hot Line Pickup Dial Start 4 8 2 6 1 Numbering Plan Main Features Hot Line Pickup Dial Program Set Cancel 6 1 4 1 1 Wired Extension Extension Settings Option 2 Pickup Dial Set Pickup Dial No 6 10 4 2 1 Portab...

Page 112: ... and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions secretaries can make calls for PDN extensions bosses on the SDN button For example a boss can ask a secretary to make a call and put the call on hold after which the boss can retrieve the held call Thro...

Page 113: ...nsultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call is on hold by a corresponding SDN extension A call is on hold by the corresponding PDN extension or another corresponding SDN extension Rapid red flashing A call is arriving at an Incoming Call Distri...

Page 114: ... Boss SDN buttons Off Extn 103 Extn 101 Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Slow Green Flashing Extn 101 PDN buttons Off Off Slow Red Flashing 4 The Call Held by Ext 103 is Answered by Ext 101 SDN buttons Off Extn 103 Off Extn 102 Extn 101 Boss PDN buttons Off Off Green On Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Ex...

Page 115: ... PDN buttons If none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least three PDN buttons Through COS programming it is possible to select whether extensions can create SDN buttons on their own extensions using PT programming Up to eight different extensions can assign ...

Page 116: ...nge the called party s preset call receiving method ring tone or voice when calling a PDN extension unless the call is made using a corresponding SDN button 1 5 3 Intercom Call Delayed Ringing The same delayed ringing setting is applied to all PDN buttons on an extension Delayed ringing can be assigned separately for each SDN button Through system programming it is possible to select whether calle...

Page 117: ...up SDN Feature Guide References 1 2 2 2 Group Call Distribution 1 20 3 LED Indication 2 2 1 Class of Service COS 3 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension Using Your Calling Privileges at Another Extension Remote COS Access Feature Guide 117 1 7 1 Primary Directory Number PDN Secondary Di...

Page 118: ... trunk group is reserved After answering the callback ringing the extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple extension users can set this feature to one trunk simultaneously However a maximum of four extension users can set this feature to one extension Callback ringing will be sent to extensions in the or...

Page 119: ...orphone Call f While Live Call Screening LCS or Two way Record is activated 1 24 3 Voice Mail DPT Digital Integration g During Consultation Hold This feature is not available for a trunk to trunk call via DISA PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features Executive Override Deny Set Cancel 4 10 2 6 3 Numbering Plan B NA DND Call Feature Executive Busy Override 4 11 2 7 1 ...

Page 120: ...nce call 1 14 1 Conference Features d During a doorphone call 1 17 1 Doorphone Call e While Live Call Screening LCS or Two way Record is activated 1 24 3 Voice Mail DPT Digital Integration f During Consultation Hold This feature stops when the busy extension user presses the following buttons during a conversation 1 20 1 Fixed Buttons and 1 20 2 Flexible Buttons FLASH RECALL button HOLD button TRA...

Page 121: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer Feature Guide 121 1 8 3 Call Monitor ...

Page 122: ...aiting tone OHCA Whisper OHCA or none of these OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension OHCA and Whisper OHCA do not work for some telephone types In such cases the Call Waiting tone will be sent to the called extension Calling Extension s OHCA COS Mode Called Extension s Call Waiting Mode OFF ON Cancel Call Waiting Tone OHCA Whisper OHCA Disable Call Waiti...

Page 123: ...aiting User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 8 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Guide 123 1 8 4 Second Call Notification to Busy Extension ...

Page 124: ...rences 4 4 2 3 Timers Counters Miscellaneous Caller ID Visual Caller ID Display 4 10 2 6 3 Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 6 1 4 1 1 Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 6 10 4 2 1 Portable Station Extension Settings Op...

Page 125: ...extension DPT is in the Digital XDP connection The Call Waiting tone is sent to the called extension 1 8 4 2 Call Waiting Tone While an extension is receiving OHCA if the extension user places the current trunk call on hold or transfers the current intercom call or trunk call OHCA will become disabled and the calling extension will start to hear a ringback tone While an extension is receiving OHCA...

Page 126: ...per OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any telephone However it may not work properly e g The voice may be heard by the other party While an extension is receiving Whisper OHCA if the extension user places the current trunk call on hold or transfers the current intercom call or trunk call Whisper OHCA will become disabled and the calling ...

Page 127: ...plicable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that are exceptions to the denied codes These numbers are defined as exception codes TRS Barring Override by System Speed Dialling If the call is made using System Speed Dialling the call can override the TRS Barrin...

Page 128: ...l Calls Cellular Phone Calls Long Distance Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are located and can also make cellular phone long distance local calls A level 3 user cannot make international cellular phone calls apart from to the boss s cellular phone but can make long distance local ca...

Page 129: ...eak Night 1 1 1 1 6 1 2 2 2 2 6 1 1 4 11 2 7 1 Class of Service COS Settings TRS TRS Level Day Lunch Break Night 501 TRS Barring Level 2 9 5 7 5 Miscellaneous TRS Override by System Speed Dialling 509 TRS Barring Level for System Speed Dialling Feature Guide 129 1 9 1 Toll Restriction TRS Call Barring Barring ...

Page 130: ...e TRS Barring level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming it is possible to select a different method of TRS Barring With this method each level has its own separate set of denied codes and exception codes which are only applied to that level 9 5 7 5 Misce...

Page 131: ...national Calls Long Distance Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international calls to the country where the factory is located and can also make cellular phone long distance local calls A level 3 user can only make cellular phone calls to the company cellular phone and can als...

Page 132: ... Line It is programmable whether or is checked by the TRS Barring This is useful in preventing unauthorised calls which could be possible through certain telephone company exchanges 9 5 7 5 Miscellaneous TRS Check for Dial It is programmable whether TRS Barring checks the digits dialled after the External Feature Access during a trunk call 1 11 7 External Feature Access EFA 9 5 7 5 Miscellaneous T...

Page 133: ... can be changed by some features The priority of features when multiple features are used is as follows 1 Dial Tone Transfer 1 9 4 Dial Tone Transfer 2 Budget Management 1 9 2 Budget Management 3 TRS Barring Override by System Speed Dialling 4 Walking COS Verification Code Entry 1 9 5 Walking COS 1 9 6 Verification Code Entry 5 Extension Dial Lock PC Programming Manual References 4 11 2 7 1 Class ...

Page 134: ... 1 6 1 5 Speed Dialling Personal System 1 9 3 Extension Dial Lock 1 10 1 Automatic Route Selection ARS 2 2 1 Class of Service COS 2 2 4 Time Service 3 1 Capacity of System Resources 134 Feature Guide 1 9 1 Toll Restriction TRS Call Barring Barring ...

Page 135: ...he call charge will be added to the extension of the extension user not the extension that the call was made on 1 9 5 Walking COS Pay tone service or ISDN Advice of Charge AOC service is required for this feature It is possible to select whether to disconnect the line disconnect mode after a warning tone or only to send a warning tone when the amount of the call charge reaches the preprogrammed li...

Page 136: ...been locked by the extension user the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature is also known as Remote Station Lock Control TRS Barring Level COS programming determines the TRS Barring level for Extension Dial Lock PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features E...

Page 137: ...ly applies to the next one call placed at the user s extension Toll Restriction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring button A flexible button can be customised as the Toll Restriction Call Barring button PC Programming Manual References 6 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for TRS Level C...

Page 138: ...e budget of the specified extension is applied 1 9 2 Budget Management the Itemised Billing code of the specified extension is applied 1 10 1 Automatic Route Selection ARS the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used 1 26 1 Station Message Detail Recording SMDR Walking COS is also available through DISA 1 17 ...

Page 139: ...irect Inward System Access DISA 2 2 1 Class of Service COS User Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting Feature Guide 139 1 9 5 Walking COS ...

Page 140: ... verification code is recorded on SMDR as the call originator instead of the extension number of the actual extension used 1 26 1 Station Message Detail Recording SMDR Verification Code Entry through DISA This feature is also available through DISA 1 17 6 Direct Inward System Access DISA Verification Code PIN A verification code PIN must be assigned for each verification code through system progra...

Page 141: ...ion Settings Option 1 ARS Itemised Code Option 3 Charge Limit 6 10 4 2 1 Portable Station Extension Settings Option 1 ARS Itemised Code Option 3 Charge Limit 8 3 6 3 Verification Code PT Programming Manual References 120 Verification Code 121 Verification Code Name 122 Verification Code Personal Identification Number PIN 123 Verification Code COS Number Feature Guide References 1 9 2 Budget Manage...

Page 142: ...ends a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the trunk Yes No Is the carrier found in the appropriate time block Yes Is the dialled number found in the Leading Number Exception Table No Yes default Yes Is normal Trunk Access allowed Because all trunk...

Page 143: ...number of digits of dialled number excluding a leading number 10 2 8 2 Leading Number Leading Number 10 2 8 2 Leading Number Additional Number of Digits 10 2 8 2 Leading Number Routing Plan Number 321 ARS Leading Number 322 ARS Routing Plan Table Number ARS Leading Number Table Location No 0001 0002 0003 Routing Plan Table No 1 4 5 Additional Remain No of Digits 7 0 5 3 Leading No 039 03 0444 If a...

Page 144: ...rity 6 Assign the appropriate carrier refer to 5 Carrier Table 7 Assignment and their priority in each time block The carrier is selected in the entry order the order in which entries are listed 10 5 8 4 Routing Plan Priority 331 346 ARS Routing Plan Table 1 16 ARS Routing Plan Table 9 00 12 00 15 00 21 00 9 00 12 00 15 00 21 00 1 A telecom 1 A telecom 1 A telecom 3 C telecom 3 C telecom 3 C telec...

Page 145: ...mand Explanation Command Description Number Add the number C Add the Carrier Access code P Analogue Line Insert a pause ISDN T1 E1 Line Insert a pause and change to tone DTMF signal A Add the Authorisation code for a tenant 13 G Add the Authorisation code for a trunk group 14 I Add the Itemised Billing code 15 H Add the dialled number after the digits are removed Home position Programming Example ...

Page 146: ... to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA Dialled Number on SMDR It is possible to choose to print either the user dialled number or the modified number on SMDR through system programming 1 26 1 Station Message Detail Recording SMDR 13 1 ...

Page 147: ...erences 320 ARS Mode 321 ARS Leading Number 322 ARS Routing Plan Table Number 325 ARS Exception Number 330 ARS Routing Plan Time Table 331 346 ARS Routing Plan Table 1 16 350 ARS Carrier Name 351 ARS Trunk Group for Carrier Access 352 ARS Removed Number of Digits for Carrier Access 353 ARS Carrier Access Code Feature Guide References 3 1 Capacity of System Resources Feature Guide 147 1 10 1 Automa...

Page 148: ... handset Pressing specific buttons e g REDIAL automatically activates hands free mode PC Programming Manual References 4 4 2 3 Timers Counters Dial IRNA Recall Tone Tone Length Reorder Tone for PT Hands free 6 1 4 1 1 Wired Extension Extension Settings Option 4 LCS Answer Mode 148 Feature Guide 1 11 1 Hands free Operation ...

Page 149: ...series KX T7600 series KX NT series To enable this feature system programming is required If disabled hands free conversation is performed instead PC Programming Manual References 4 17 2 9 System Options Option 1 PT Operation Off Hook Monitor for KX T74xx T75xx T76xx User Manual References 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor Feature Guide 149 1 11 2 Off hook Moni...

Page 150: ...y with others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions This feature is available with all PTs that have the AUTO ANS MUTE button User Manual References 1 4 6 Mute 150 Feature Guide 1 11 3 Mute ...

Page 151: ... tone during a conversation pressing an Answer button enables one to answer the second call by placing the current call on hold Pressing a Release button enables one to disconnect the line during or after conversation or to complete a Call Transfer It is possible to switch from headset mode to hands free mode or vice versa during a conversation by pressing the Headset button Headset users cannot u...

Page 152: ...cted data device e g a fax machine can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features Data Line Security Set Cancel 6 1 4 1 1 Wired Extension Extension Settings Option 2 Data Mode User Manual References 1 8 9 Protecting Your Line against Not...

Page 153: ... same trunk is programmable for each trunk port This feature outputs an SMDR call record 1 26 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the TRS Barring level 1 9 1 Toll Restriction TRS Call Barring Barring again The Terminate feature will be performed when pressing the FLASH RECALL button regardless of the mode that the FLASH RECALL butt...

Page 154: ...Feature Guide References 1 20 2 Flexible Buttons 154 Feature Guide 1 11 6 Flash Recall Terminate ...

Page 155: ...old a condition that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third party are connected to the extension using separate lines PC Programming Manual Ref...

Page 156: ...User Manual References 1 10 4 If a Host PBX is Connected 156 Feature Guide 1 11 7 External Feature Access EFA ...

Page 157: ... will be used Budget Management When the preprogrammed call charge limit has been reached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected after the third tone After the call has ended the extension user cannot make further trunk calls until the charge limit has been increased or cleared by an extension assigned as a manager 1...

Page 158: ...nual References 472 Extension to Trunk Call Duration 473 Trunk to Trunk Call Duration 502 Trunk Call Duration Limitation Feature Guide References 2 2 1 Class of Service COS 158 Feature Guide 1 11 8 Trunk Call Limitation ...

Page 159: ...ss XDP Parallel Mode For this connection refer to 1 25 5 Wireless XDP Parallel Mode PBX PS PT DPT SLT PS PS SLT Extn 101 Extn 101 Extn 102 Extn 102 Conditions DPT DPT Capable Telephones KX DT300 series and KX T7600 series except KX T7640 Note that the KX T7667 can only be connected as a slave DPT When using Digital XDP connection the following features cannot be used with either the master or slav...

Page 160: ...anual References 1 3 3 System Capacity 2 7 2 Digital EXtra Device Port Digital XDP Connection PC Programming Manual References 3 4 1 1 Slot Port Property Extension Port 160 Feature Guide 1 11 9 Parallelled Telephone ...

Page 161: ...ring a Conference call 1 14 1 2 Conference that line is disconnected but the remaining parties stay connected If a CPC signal is detected during a call between a caller using the DISA feature 1 17 6 Direct Inward System Access DISA and an extension or an outside party the line is disconnected PC Programming Manual References 3 10 1 1 Slot Port Property LCO Port CPC Signal Detection Time Outgoing I...

Page 162: ...ent Transfer is completed after announcing the destination party Without Announcement Transfer is completed without an announcement After dialling the destination while hearing a ringback tone the originator can replace the handset Call Transfer with Announcement is also known as Call Transfer Screened Call Transfer without Announcement is also known as Call Transfer Unscreened 162 Feature Guide 1...

Page 163: ...tion an extension Does the first transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group or VM group The set extension ICD group or VM group is memorised as the Transfer Recall destination Yes Is the recall destination an extension ICD group or VM group The set extension ICD group or VM group is memorised as the Transfe...

Page 164: ... transferring to an extension of another PBX via the TIE line service using the PBX Code method Access with PBX Code 1 30 1 TIE Line Service One touch Transfer One touch Transfer can be performed by pressing a One touch Dialling button that has been assigned the TRANSFER command and the telephone number of the transfer destination This is useful for transferring calls to an outside destination 1 6...

Page 165: ...Destination PT Programming Manual References 201 Transfer Recall Time 503 Call Transfer to Trunk 712 Music for Transfer Feature Guide References 2 2 1 Class of Service COS User Manual References 1 4 1 Transferring a Call Call Transfer Feature Guide 165 1 12 1 Call Transfer ...

Page 166: ... in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Recall activates Automatic Call Hold A PT user can be programmed holding of the current call when pressing another CO ICD Group INTERCOM PDN button through system programming If this feature is not enab...

Page 167: ...f the following occurs frequently with an SLT choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder tone is heard instead of a dial tone If a call is not terminated after going on hook the above cases occur To avoid these problems choose Mode 2 Mode 3 or Mode 4 Every call will be terminated unless...

Page 168: ...User Manual References 1 4 2 Holding a Call 168 Feature Guide 1 13 1 Call Hold ...

Page 169: ...l Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone A flexible button can be customised as the Call Park button It shows the current status of the preset parking zone as follows Light pattern Status Slow red flashing Parked in the preset parking zone Off No parked call Call Park Automatic Park Zone Button Pressing the Call Park Automatic Park Zone button ...

Page 170: ...lection for Call Park Optional Parameter Ringing Tone Type Number for Call Park Feature Guide References 1 20 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call 170 Feature Guide 1 13 2 Call Park ...

Page 171: ...ion is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third party are connected to the extension using separate lines When the extension user is having a conversation with one party the other ...

Page 172: ...ce 1 or internal music source 2 Separate music sources can be assigned for the Music on Hold and the BGM features Conditions Hardware Requirement User supplied music source when an external music source is assigned Volume Control It is possible to change the volume of an internal and or external music source Each tenant can select a music source to use for Music on Hold The type of call determines...

Page 173: ...PT Programming Manual References 710 Music Source Selection for BGM2 711 Music on Hold Feature Guide References 2 2 3 Tenant Service Feature Guide 173 1 13 4 Music on Hold ...

Page 174: ... to eight parties 1 14 1 2 Conference Executive Busy Override An extension user can interrupt an existing call to establish a three party conference call 1 8 2 Executive Busy Override Privacy Release During a conversation with an outside party on the S CO button a PT PS user can allow another extension to join the conversation 1 14 1 3 Privacy Release Conditions This PBX supports a maximum of 32 p...

Page 175: ...tablished the Callback Start Timer will begin 2 When the Callback Start timer expires the Unattended Conference originator s extension will start to receive a callback ringing from the PBX and the Warning Tone Start Timer begins 3 When the Warning Tone Start Timer expires the remaining parties of the conference will start to hear a warning tone the callback ringing will continue to be heard at the...

Page 176: ...4 2 3 Portable Station Flexible Button Type 6 17 4 3 DSS Console Type Feature Guide References 1 20 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 4 5 Multiple Party Conversation 176 Feature Guide 1 14 1 Conference Features ...

Page 177: ... customised as the S CO button Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 1 11 5 Data Line Security and Executive Busy Override Deny 1 8 2 Executive Busy Override PC Programming Manual References 4 17 2 9 System Options Option 1 PT Operation Privacy Release by SCO key 6 5 4 1 4 Wired Extension Flexible ...

Page 178: ...ch paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups 2 2 2 Group Example Extension User Group 1 Paging Group 01 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extension User Group 3 Extn 104 Extn 105 Pager 2 Pager 1 Paging Group 04 Paging Group 02 Paging Group 03 Programming Example Paging G...

Page 179: ...ogramming Manual References 4 8 2 6 1 Numbering Plan Main Features Group Paging Group Paging Answer Paging Deny Set Cancel 4 17 2 9 System Options Option 1 PT Fwd DND Paging to DND Extension Option 3 Confirmation Tone Tone 2 Paged Automatic Answer 4 19 2 11 1 Audio Gain Paging MOH Paging EPG 1 External Pager 1 Paging EPG 2 External Pager 2 Paging Paging Level from PT Speaker 5 10 3 4 Paging Group ...

Page 180: ...e programmed and a maximum of 31 members can be assigned to each group The available destinations as members of the broadcasting group are as follows Destination Availability Wired Extension PT SLT ISDN Extension T1 OPX ü PS ü Incoming Call Distribution Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Analogue ISDN Remote Maintenance Idle Line Access no...

Page 181: ...embers have answered the call the caller will hear a busy tone The broadcasting call will reach a member extension regardless of settings such as Call Forwarding except DND If a member extension is busy and has Call Waiting for trunk calls activated when a broadcasting call is made a call waiting tone will be sent to the extension The call information of the caller not members will be recorded on ...

Page 182: ...ll a doorphone 1 1 2 2 Internal Call Block Ring Duration If an incoming call is not answered within a preprogrammed time period ringing stops and the call is cancelled Call Duration The call duration can be restricted by a system timer If the timer expires the call will be disconnected Door Open While engaged on a doorphone call the extension user can unlock the door to let the visitor in 1 17 2 D...

Page 183: ...T Programming Manual References 720 Doorphone Call Destination 729 Doorphone Number Reference User Manual References 1 10 1 If a Doorphone Door Opener is Connected Feature Guide 183 1 17 1 Doorphone Call ...

Page 184: ...oor Open Duration The door can remain unlocked for a preprogrammed time period Installation Manual References 2 8 1 Connection of Doorphones Door Openers External Sensors and External Relays PC Programming Manual References 4 4 2 3 Timers Counters DISA Door Reminder U Conf Doorphone Open Duration 4 8 2 6 1 Numbering Plan Main Features Door Open 4 11 2 7 1 Class of Service COS Settings Optional Dev...

Page 185: ...alling its floating extension number Pager Volume It is possible to change the volume of an external pager through system programming Installation Manual References 2 9 1 Connection of Peripherals PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features TAFAS Answer 4 19 2 11 1 Audio Gain Paging MOH Paging EPG 1 External Pager 1 Paging EPG 2 External Pager 2 7 2 5 2 External Pager P...

Page 186: ...rnal Hardware requirement A user supplied external pager External pagers can be used with the following priorities TAFAS Paging BGM 1 15 1 Paging 1 17 3 Trunk Answer From Any Station TAFAS Installation Manual References 2 9 1 Connection of Peripherals PC Programming Manual References 4 3 2 2 Operator BGM BGM and Music on Hold Music Source of BGM2 4 8 2 6 1 Numbering Plan Main Features External BGM...

Page 187: ...sion number is assigned to each outgoing message OGM default 5 two digit OGM number One MSG4 or ESVM4 card allows four messages to play simultaneously and one ESVM2 card allows two messages to play simultaneously Increasing the number of cards does not increase the total recording time or the number of messages it increases the number of messages that can be played simultaneously Example Up to 4 m...

Page 188: ...ording Quality mode After recording messages a manager extension can also play them back for confirmation Progress tone is sent to a manager extension before recording messages during a preprogrammed time period or during clearing the prerecorded message stored at the floating extension number of desired message The longer one is applied When the manager tries to record a message he will hear ring...

Page 189: ...able 730 Outgoing Message OGM Floating Extension Number Feature Guide References 1 17 8 Built in Simplified Voice Message SVM 3 1 Capacity of System Resources User Manual References 2 1 5 Recording Outgoing Messages OGM Feature Guide 189 1 17 5 Outgoing Message OGM ...

Page 190: ...ers DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each DISA AA number can be assigned for each message It is also possible to assign other DISA floating extension numbers as the destination Multistep DISA AA Service If the caller dials a second digit within a preprogrammed t...

Page 191: ...ion b If an Intercept Routing Busy destination is not assigned to the first destination and a prerecorded DISA Busy Message is assigned the caller will hear the DISA Busy Message c If neither an intercept destination nor a DISA Busy Message is assigned the caller will hear a busy tone 6 1 4 1 1 Wired Extension Extension Settings Intercept Destination Intercept Destination When Called Party is Busy...

Page 192: ... COS Registered outside destinations such as cellular phones can be automatically recognised as PBX extensions when calling through DISA When the Caller ID of a received trunk call matches an entry in the System Speed Dialling Table the calling telephone is given Walking COS authorisation as assigned to the corresponding CLI destination extension Therefore the CLI destination setting in the System...

Page 193: ...d to the destination Yes The PBX receives the dialled digits and checks the dialled number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answering expires DISA Delayed Answer time expires DISA Second Digit Time for Automated Attendant expires No What method is assigned fo...

Page 194: ...inued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destination answer the call Does the destination answer the call No Yes The call is established The call is disconnected E E Does the caller press while hearing a ringback tone Call...

Page 195: ... the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs extension PINs secret c Selecting complex random PINs that cannot be easily guessed d Changing PINs regularly Hardware Requirement An OPB card and MSG4 card ESVM2 card or ESVM4 card DISA Delayed Ans...

Page 196: ...ugh system programming to automatically activate for the following types of trunk to trunk call to enable detection of the end of the call When a trunk call is forwarded to another trunk When a trunk call is transferred to another trunk When a trunk call to an incoming call distribution group is answered by an outside destination member Before the call is made the PBX confirms that a DISA port is ...

Page 197: ... reference 7 4 5 3 2 Voice Message DISA Message Name 731 Outgoing Message OGM Name Installation Manual References 2 6 1 OPB3 Card KX TDA0190 2 6 6 MSG4 Card KX TDA0191 2 6 7 ESVM2 Card KX TDA0192 and ESVM4 Card KX TDA0194 PC Programming Manual References 4 4 2 3 Timers Counters DISA Door Reminder U Conf DISA Delayed Answer Timer DISA Mute OGM Start Timer after answering DISA No Dial Intercept Time...

Page 198: ...oing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 732 DISA Security Mode Feature Guide References 1 1 1 6 Intercept Routing 1 1 1 7 Intercept Routing No Destination 1 3 1 Call Forwarding FWD Do Not Disturb DND 2 2 1 Class of Service COS User Manual References 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA 1 2 9 Setting Your Telephone fro...

Page 199: ...logue ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no Other PBX Extension TIE with no PBX Code Other PBX Extension TIE with PBX Code 1 A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TIE line A virtual PS can be specified as the destination of fax calls Then the extension number of the fax machine at ...

Page 200: ...PC Programming Manual References 7 4 5 3 2 Voice Message DISA Message Fax Extension Feature Guide References 1 17 6 Direct Inward System Access DISA 200 Feature Guide 1 17 7 Automatic Fax Transfer ...

Page 201: ...ach card is assigned a floating extension number default 591 for SVM card 1 and 592 for SVM card 2 The rest of the channels must be used for OGM feature purposes When using an ESVM card for the SVM feature it must be mounted on sub slot 3 highest slot of the OPB3 card Example Message Box for Extn 101 Message Box for Extn 102 Message Box for Extn 301 Message Box for Extn 105 Message Box for Extn 10...

Page 202: ...of all recorded voice messages exceeds 90 of total space on the card the display informs all extension users belonging to that card that the card is almost full Users will hear dial tone 3 when going off hook Floating Extension No and Destination An extension user can set incoming calls to be redirected to his message box on the ESVM card when he cannot answer them The user can set the floating ex...

Page 203: ...t mode and no normal greeting message has been recorded incoming calls can only be redirected to an ESVM card in night mode No incoming calls will be redirected to the ESVM card in day lunch break mode Direct Recording An extension user can leave a voice message directly in the message box of an extension In this case the target extension will not ring It is also possible to transfer a caller dire...

Page 204: ... OPB card and ESVM2 card or ESVM4 card The maximum number of voice messages not including greeting messages that can be recorded for an extension can be set between 1 and 100 through system programming Default 10 The Message button or Message Ringer Lamp will light when an incoming call is answered by the ESVM card However if a message is not left by the caller the light will turn off when the cal...

Page 205: ...er who is accessing his message box through an analogue line goes on hook while the voice messages are being played the line will remain connected until all voice messages finish playing This is because a reorder tone cannot be detected from an analogue line while playing voice messages The first digit of the Walking COS feature number must be entered before the greeting message finishes playing W...

Page 206: ...gs Option 6 Display Lock SVM Lock 6 9 4 1 7 Wired Extension Simplified Voice Message 6 10 4 2 1 Portable Station Extension Settings Option 6 SVM Lock 6 16 4 2 5 Portable Station Simplified Voice Message 7 5 5 3 3 Voice Message SVM Feature Guide References 1 9 5 Walking COS 1 17 5 Outgoing Message OGM 1 29 1 Dial Tone 3 1 Capacity of System Resources User Manual References 1 6 2 Using Voice Messagi...

Page 207: ...ring tone pattern for calls received from each external sensor to distinguish between them Conditions Hardware Requirement An external sensor OPB card and EIO card Some devices may be unable to communicate correctly with the PBX Confirm compatibility with the manufacturer of a device before installing it After a sensor has been activated the PBX will ignore any further alerts from the same sensor ...

Page 208: ...rd KX TDA0190 2 6 4 EIO4 Card KX TDA0164 2 8 1 Connection of Doorphones Door Openers External Sensors and External Relays PC Programming Manual References 3 38 1 1 Slot OPB3 Card Property Input Signal Decision Time Input Signal Detection Reopening Time 4 4 2 3 Timers Counters Miscellaneous External Sensor Ring Duration 4 16 2 8 3 Ring Tone Patterns Call from Others External Sensor Ring Tone Patter...

Page 209: ...of a device before installing it Each external relay port has a COS assigned This and the COS of an extension determine the extension users who can use External Relay Control The length of time that a relay is turned on can be specified separately for each relay through system programming If the same or another extension tries to access an external relay that has already been switched on the timer...

Page 210: ...ted FSK and DTMF Calling Line Identification Presentation CLIP Caller s information which is sent from an ISDN line 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP Automatic Number Identification ANI Caller s information which is sent from an E1 or T1 line 1 22 1 E1 Line Service 1 23 1 T1 Line Service 2 Service Features Features Description Reference Calling Line Identificati...

Page 211: ...Local International Call Data 10 Long Distance Call Data Area Code Removed No of Digits Added No Trunk Group No 1 2 Modification Table 1 3 Modification Table 1 00 Not programmable 3 2 0 001 Blank 0 Table Selection Modification Table Note When caller s information is sent through an ISDN line and the call type is Subscriber National or International the following modification table is used instead ...

Page 212: ...e the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each location of the table the following items can be assigned a Telephone number Trunk Access number caller s telephone number b System Speed Dialling name caller s name shown on the display or SMDR c CLI destination used for CLI feature When ...

Page 213: ...he transferring extension s information will be shown on the SLT If the transferring extension goes on hook before the call is answered the original caller s information will be shown When the Caller ID has information such as private out of area or long distance the information will be shown instead of the caller s number and name Even if the caller s name is sent the name may not be shown depend...

Page 214: ... 001 System Speed Dialling Number 002 System Speed Dialling Name 490 Caller ID Signal Type Feature Guide References 1 6 1 5 Speed Dialling Personal System 1 26 1 Station Message Detail Recording SMDR 214 Feature Guide 1 18 1 Caller ID ...

Page 215: ...extension e g Call Pickup or FWD No Answer the information is logged in the call logs of both the original destination and the answering destination If a call is forwarded to several extensions before being answered the information is logged in the call logs for all the extensions it was forwarded to If a call is forwarded to an incoming call distribution group and is not answered the information ...

Page 216: ...en a member of an incoming call distribution group answers a call to the group Only the Incoming Call Log of the extension that answered the call Both the Incoming Call Log of the extension that answered the call and that of the incoming call distribution group PC Programming Manual References 5 13 3 5 1 Incoming Call Distribution Group Group Settings Group Log Group FWD Incoming Call Log Memory 5...

Page 217: ...ion For example this button is useful when the secretary checks the message for the boss Boss Secretary Feature Incoming call distribution group Message buttons Conditions Message Button A flexible button can be customised as the Message button for the extension other extensions or an incoming call distribution group Distinctive Dial Tone for Message Waiting If the Distinctive Dial mode is enabled...

Page 218: ...s 768 ms 5 12 s 1 28 s 10 24 s 768 ms Pattern 3 256 ms 1 28 s 5 12 s Pattern 5 Pattern 6 ON OFF ON OFF ON OFF ON OFF ON OFF Pattern 7 Pattern 8 ON OFF ON OFF Pattern 9 ON OFF Pattern 10 ON OFF ON OFF 2 56 s 512 ms 256 ms 256 ms 1 28 s 10 24 s 256 ms 1 28 s 20 48 s 1 28 s 20 48 s 218 Feature Guide 1 19 1 Message Waiting ...

Page 219: ...on the VPS settings PC Programming Manual References 3 3 1 1 Slot Card Property Extension Type SLT Power Supply 4 8 2 6 1 Numbering Plan Main Features Message Waiting Set Cancel Call Back 4 10 2 6 3 Numbering Plan B NA DND Call Feature Message Waiting Set 4 17 2 9 System Options Option 3 Dial Tone Distinctive Dial Tone Option 5 SLT Message Waiting Lamp Pattern 5 22 3 8 1 VM DTMF Group System Setti...

Page 220: ...ble at each extension through personal programming Personal Absent Message which can only be used by that extension user Note The means a parameter to be entered when assigning a message at an individual extension Up to seven s can be stored for each message Conditions An extension user can select only one message at a time The selected message is displayed at the extension while on hook PC Progra...

Page 221: ...User Manual References 1 6 3 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming Mode Feature Guide 221 1 19 2 Absent Message ...

Page 222: ...R Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit the programming mode FLASH RECALL Used to disconnect the current call and make another call without hanging up Flash Recall mode or Terminate mode or used to send a flash recall signal to the telephone company or host PBX to access their features External Feature Access mode This button can a...

Page 223: ... for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature button PAUSE Used to insert a pause in a stored number Soft Used to select the item displayed on the bottom line of the display DSS Console Button Usage Flexible DSS Direct Station Selection Used to access an extension wit...

Page 224: ...waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both 1 Used to perform the FWD or DND feature for the extension The feature is applied to trunk calls intercom calls or both Group FWD External Internal Both Used to perform the FWD feature for a specified incoming call distribution group The feature is applied to trunk calls intercom calls ...

Page 225: ...a conversation Time Service Switching Mode Automatic Manual 1 Used to switch between the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the mailbox of a specified extension One touch Two way Transfer Used to record a conversation into the mailbox of a specified extension with one t...

Page 226: ...le on hook changes the feature settings The new mode will be displayed for a preprogrammed time period PC Programming Manual References 4 4 2 3 Timers Counters Miscellaneous PT Display PT Last Display Duration in Idle Mode 6 5 4 1 4 Wired Extension Flexible Button 6 6 4 1 4 Wired Extension Flexible Button Flexible button data copy 6 13 4 2 3 Portable Station Flexible Button 6 17 4 3 DSS Console Us...

Page 227: ...ns Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line Status S CO G CO L CO INTERCOM ICD Group Off Idle Green on This extension is using the line Slow green flashing This extension is holding the line Moderate green flashing This extension is holding the line using Exclusive Hold or using the line for an Unattended Conference Rapid green flashi...

Page 228: ...l 1 DND for trunk calls Rapid red flashing Incoming call 2 1 Only when Call Pickup by a DSS button is disabled 2 Only when Call Pickup by a DSS button is enabled 4 Flashing Light Patterns Slow Flashing Moderate Flashing Rapid Flashing 1 s Conditions The incoming call shows on the buttons in the following priority ICD Group S CO G CO L CO PDN INTERCOM The light pattern of a DSS button for incoming ...

Page 229: ...e References 1 2 2 2 Group Call Distribution 1 2 2 7 Log in Log out 1 3 1 Call Forwarding FWD Do Not Disturb DND 1 13 1 Call Hold 1 14 1 2 Conference 1 14 1 3 Privacy Release Feature Guide 229 1 20 3 LED Indication ...

Page 230: ...5 The currency position of the currency symbol and the decimal point are programmable Call duration during a trunk call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display language through personal programming Display Language Selection Display Contrast It is possible to adjust the display contrast through personal programming Display Contrast Selection This is ...

Page 231: ... Charge Charge Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 12 1 10 1 CO Line Settings CO Name PT Programming Manual References 130 Decimal Point Position for Currency 131 Currency User Manual References 3 1 2 Settings on the Programming Mode Feature Guide 231 1 20 4 Display Information ...

Page 232: ...s for communication and one 64 kbps D channel for signalling 30B D 23B D Trunk QSIG Master Slave Extension 2 Point to Point 1 3 13 1 1 Slot Port Property BRI Port Main Port Type 2 3 15 1 1 Slot Port Property PRI Port Main Port Type 3 For BRI only 3 13 1 1 Slot Port Property BRI Port Network Access Mode 426 BRI Configuration Note Point to Point P P One ISDN terminal device can be connected to one I...

Page 233: ...OLP Subaddressing SUB You may add digits after the telephone number These digits will be passed to ISDN terminal device User to user Signalling Type 1 UUS 1 Transmits a specified volume of the data through the D channel between the ISDN terminal devices of different PBXs using UUS types 1 Advice of Charge AOC The PBX can receive the call charge information on ISDN lines from the telephone company ...

Page 234: ... When the ISDN port is in P P configuration one ISDN terminal device can be connected to the port When the ISDN port is in P MP configuration a maximum of eight ISDN terminal devices can be connected to the port However only a maximum of two devices can be used simultaneously Conditions Overlap En bloc For each ISDN port either Overlap or En bloc can be selected as the dialling method for which th...

Page 235: ...2 5 2 Tool BRI Automatic Configuration The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN BRI port L1 Active Mode L2 Data Link Mode Access Mode Point to Point Point to Multipoint TEI Assignment Mode Fix 00 63 Automatic PC Programming Manual References 2 5 2 Tool BRI Automatic Configuration 3 12 1 1 Slot Card Property BRI type PRI type ...

Page 236: ...Feature Guide References 1 30 4 QSIG Standard Features 236 Feature Guide 1 21 1 Integrated Services Digital Network ISDN ...

Page 237: ...2333 2 Answers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP COLP can be assigned as follows CLIP COLP number for each ISDN port subscriber s number CLIP COLP number for each extension CLIP COLP number for each incoming call distribution group Each extension can...

Page 238: ...e ignored or replaced by another number When using a private network the extension number assigned for each extension through system programming is sent for CLIP COLP 1 30 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG PC Programming Manual References 3 13 1 1 Slot Port Property BRI Port ISDN CO Subscriber N...

Page 239: ...References 1 8 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP 1 8 5 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR 1 8 6 Preventing Your Number Being Displayed on the Called Party s Telephone Calling Line Identification Restriction C...

Page 240: ...service Digital Subscriber Signalling System No One DSS1 protocol A DPT user can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the preprogrammed limit an extension user cannot make further calls 1 9 2 Budget Management AOC for ISDN extension An ISDN extension also receives AOC PC Programming Manual References 3 13 1 1 Slot Por...

Page 241: ...ot answer within a preprogrammed time period When the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination after the call reached the PBX once When the CFU has been set the network forwards the call directly to the preprogrammed destination Example MSN 123 4567 987 6543 Outside Party 01 23 4567 Outside Party Outside Caller Extn 1011 Dials 12...

Page 242: ...s feature PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 4 11 2 7 1 Class of Service COS Settings CO SMDR CF MSN Feature Guide References 1 3 1 2 Call Forwarding FWD 2 2 1 Class of Service COS User Manual References 1 6 1 Forwarding Calls 242 Feature Guide 1 21 1 Integrated Services Digital Network ISDN ...

Page 243: ...Trunk Calls 01 23 4567 01 23 4567 ISDN FWD Call Forwarding CF by ISDN P P PBX Outside Party Outside Caller Extn 1011 Dials 01 45 6789 01 23 4567 ISDN PBX Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 207 Diversion supplementary service The availability of this feature is dependent on the contract with the telephone company This fe...

Page 244: ...uide References 1 3 1 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 1 3 1 2 Call Forwarding FWD User Manual References 1 6 1 Forwarding Calls 244 Feature Guide 1 21 1 Integrated Services Digital Network ISDN ...

Page 245: ...TS 300 141 Call Hold HOLD supplementary service ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telephone company The TRS Barring feature is applied when making a call after activating this feature 1 9 1 Toll Restriction TRS Call Barring Barring ARS cannot be applied to the call dialled after activa...

Page 246: ...f an ISDN port is in P P configuration this feature can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possible 1 12 1 Call Transfer The call charges after completing this feature will not be recorded by the PBX PC Programming Manual References 3 13 1 1 Slot Port Property BRI Port Supplementary Service CO...

Page 247: ...TY supplementary service The availability of this feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis PC Programming Manual References 3 13 1 1 Slot Port Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 15 1 1 Slot Port Property PRI Port Supplementary Service COLP ...

Page 248: ... be received later on Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features MCID User Manual References 1 3 6 Identifying Malicious Calling Parties Malicious Call Identification MCID 248 Feature Guide 1 21 1...

Page 249: ...sis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds After using the CCBS feature using Last Number Redial will not retrieve the number dialled by CCBS 1 6 1 4 Last Number Redial An extension user that has set the CCBS...

Page 250: ... 139 Behind PBX 1234 Extn No 1234 ISDN Port for EXTN P MP 1234 1234 1234 Up to eight terminals can be connected to the port and receive a call simultaneously 131 139 Up to eight terminals can be connected to the port 130 All terminals receive a call simultaneously 1400 1401 1499 1400 1499 Each terminal receives a call Use the DDI MSN feature of the behind PBX Idle Extension Hunting is available IS...

Page 251: ...SN whose last digit is 0 as an individual MSN system programming is required for each ISDN port PC Programming Manual References 3 13 1 1 Slot Port Property BRI Port ISDN Extension 3 15 1 1 Slot Port Property PRI Port Extension Setting Feature Guide References 1 1 1 4 Multiple Subscriber Number MSN Ringing Service Feature Guide 251 1 21 1 Integrated Services Digital Network ISDN ...

Page 252: ...tton can be customised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Programming Manual References 6 5 4 1 4 Wired Extension Flexible Button Type Dial for ISDN Service 6 13 4 2 3 Portable Station Flexible Button Type Dial for ISDN Service 6 17 4 3 DSS Console Type Dial for ISDN Service Feature Gu...

Page 253: ... needs 2 E1 Features The following table shows the features available for each channel type Feature Table Channel Type 1 2 3 4 5 TIE DID DIL ANI Call Charge Information DR2 ü ü ü 1 ü E M C ü ü ü ü 2 E M P ü ü ü ü 2 ü Available 1 Receiving Dial Mode should be MFC R2 2 Available when this PBX is connected to a KX TDA series KX TDE series KX NCP series PBX or KX TD500 Explanation Number in the Table ...

Page 254: ...a Caller ID number 1 18 1 Caller ID 5 Call Charge Information The call charge meter pulses can be received during a conversation 1 26 3 Call Charge Services Conditions If an E1 line is used as a trunk the channel type depends on the contract with the telephone company If MFC R2 is selected as the Dial Mode the PBX always sends a dial tone instead of the telephone company when making a trunk call u...

Page 255: ... of the T1 card individually according to tariffs and customer needs 2 T1 Features The following table shows the features available for each channel type Feature Table Channel Type 1 2 3 4 5 TIE DID DIL OPX ANI LCOT ü GCOT ü DID ü ü ü TIE E M ü ü ü ü OPX ü ü Available Explanation Number in the Table Feature Description 1 TIE Line Service Refer to the TIE Line Service feature 1 30 1 TIE Line Servic...

Page 256: ... 103 SLT Telephone Company T1 LCOT T1 Card T1 OPX PBX Extn 102 5 Automatic Number Identification ANI Receives the caller s number from the T1 line When the ANI number is received it can be treated the same as a Caller ID number 1 18 1 Caller ID Conditions If a T1 line is used as a trunk the channel type depends on the contract with the telephone company PC Programming Manual References 3 18 1 1 Sl...

Page 257: ...s can be assigned VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features A maximum of 2 KX TVA KX TVM systems can be connected to the PBX A maximum of one VM DPT group per KX TVA KX TVM can be assigned A maximum of 12 ports 24 channels of the VPS can form each group Example PBX SLT Port SLT Port SLT Port SLT Port VPS DPT Digital Integration VPS DTMF Integration...

Page 258: ...Port DPT Type VM Port No Programming Example of VM DTMF Group VM DTMF Group No 1 2 Group Name Company C Company D Service Mode AA VM Floating Extension No 300 400 1 301 401 Extension No of Port Connected to VPS Port 2 302 402 5 23 3 8 2 VM DTMF Group Group Settings Programming Example of VM DPT Group VM DPT Group No 1 2 Floating Extension No 1 500 200 Group Name 2 Company A Company B 1 5 20 3 7 2 ...

Page 259: ...mber 165 directly assign 165 6123 to a One touch Dialling button When pressing this button the outgoing message OGM of the mailbox will be heard All ports in a VM DPT group must be connected to a single DLC card PC Programming Manual References 3 4 1 1 Slot Port Property Extension Port DPT Type Type DPT Type VM Unit No DPT Type VM Port No 5 19 3 7 1 VM DPT Group System Settings 5 20 3 7 2 VM DPT G...

Page 260: ... call you back The caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS answers the call the PBX will dial the mailbox number of the corresponding group or extension and any other digits required to the VPS automatically using the caller dialled number Follow on ID In this ca...

Page 261: ...rs FWD to the VPS Sequence Parameter Transmitted Command In AA Service Mode In VM Service Mode Answer by Mailbox Default Switching to VM command Recording message command 6 H H Mailbox No Recording message command H H Mailbox No AA Switching to AA command 8 Switching to AA command 8 None DTMF commands are not sent Work with default of the VPS b Intercept Routing to a Mailbox of the VPS The PBX sen...

Page 262: ...ller can leave a message in the mailbox of the desired extension 1 12 1 Call Transfer The extension user should use the Voice Mail VM Transfer button when transferring a call to the mailbox of the VPS When the extension user presses this button and enters the desired extension number the PBX will transfer the call to the VM group and dial the mailbox number of the desired extension with the requir...

Page 263: ...ereby notifying the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stored in his mailbox without dialling such as a mailbox number It is programmable whether the PBX or the VPS cancels the Message Waiting feature e g turning off the Message button light 5 22 3 8 1 VM DTMF G...

Page 264: ...xtension has set DND 1 3 1 3 Do Not Disturb DND 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling another port of the VPS 6 FWD VM BT FWD to Voice Mail busy tone The called extension has set FWD to VPS and all ports of the VPS are busy 7 FWD EXT RBT FWD to extension ringback tone The PBX i...

Page 265: ...en when the VPS answers the call and the PBX sends the Follow on ID to the VPS 5 22 3 8 1 VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time period between when the VPS transfers the call using the AA service to the PBX and the PBX sends the DTMF status signal to the VPS 5 22 3 8 1 VM DTMF Group System Settings Timing DTMF Length for VM ...

Page 266: ...sion Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer 6 10 4 2 1 Portable Station Extension Settings Option 1 Programmed Mailbox No 6 13 4 2 3 Portable Station Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer 6 17 4 3 DSS Console Type Ext No Floating Ext No for Voice Mail Transfer Feature Guide References 1 1 1 6 Intercept Routing 1 3 1 2 Call Forwarding FWD 1...

Page 267: ...nsion number with the required command after the VPS answers the call Therefore the caller can leave a message without knowing the mailbox number 5 Transfer Recall to a Mailbox of the VPS If a call is transferred to an extension via the Automated Attendant AA service of the VPS and the call is not answered within a preprogrammed Transfer Recall time the PBX sends the mailbox number of the transfer...

Page 268: ...p No Example For DID Calls Each location number can have its VM trunk group number message number and tenant number 1 2 DID Programming Example VPS Programming Programming Example of Trunk Group Assignment 105 102 123 4567 123 2468 0001 0002 DID Destination Day Lunch Break Night Location No DID No DID Name John White Tom Smith 1 3 Tenant No 1 2 3 4 5 6 7 8 Day Lunch Break Night Day Lunch Break Nig...

Page 269: ... VPS can perform the Paging feature using the recorded message 1 15 1 Paging 12 Live Call Screening LCS A PT or PS user can monitor his own mailbox while a caller is leaving a message and if desired answer the call by pressing the LCS button When the caller is leaving a message in the mailbox monitoring can be carried out in two ways each PT user can choose which through personal programming Live ...

Page 270: ...tion 4 LCS Recording Mode 6 10 4 2 1 Portable Station Extension Settings Option 4 LCS Recording Mode To use the LCS feature on a PS in Wireless XDP Parallel Mode LCS can only be turned on or off from the wired telephone In Wireless XDP Parallel Mode setting LCS on off from the PS has no effect 1 25 5 Wireless XDP Parallel Mode Two way Recording into the VPS Two way Record Two way Transfer Button A...

Page 271: ...e Type Ext No Floating Ext No for Two way Record Ext No Floating Ext No for Two way Transfer Ext No Floating Ext No for Voice Mail Transfer Ext No of Mailbox for Two way Transfer 7 1 5 1 Doorphone VM Trunk Group Number 12 2 10 2 DIL Table Port Settings DIL Tenant Number VM Trunk Group No 12 3 10 3 DDI DID Table Tenant Number VM Trunk Group No 12 6 10 4 MSN Table MSN Tenant Number VM Trunk Group No...

Page 272: ... outside party b While a call is ringing at the PS c While the PS is in idle status PBX CS Handover Calls will not be disconnected CS CS Interface However Handover is not available in any of the following cases a When the new Handover CS is busy b When there is no CS within range c While the Live Call Screening LCS or Two way Record is activated 1 24 3 Voice Mail DPT Digital Integration d While th...

Page 273: ...ion PT Programming Manual References 690 PS Registration 691 PS Termination 692 Personal Identification Number PIN for PS Registration Feature Guide References 2 3 6 Flexible Numbering Fixed Numbering Feature Guide 273 1 25 1 Portable Station PS Connection ...

Page 274: ...2 Sales 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 ü PS02 ü PS03 ü PS04 ü ü PS05 ü PS06 ü PS07 ü ü Constituent PS Ring Group 1 Floating Extn No 301 Name Sales 1 PS Ring Group 2 Floating Extn No 302 Name Sales 2 PS01 PS02 PS03 PS04 PS05 PS06 Conditions PS Ring Group A maximum of 32 groups can be created Compatible PSs The foll...

Page 275: ...ap up feature and ICD Group button for the group The CS may often be busy as each PS in the group uses one channel when a call arrives at the group PS Ring Group Assign all desired PSs to one PS ring group Only one channel is used when a call arrives at the group PS users in the group cannot use the Log in Log out and Wrap up features When a PS joins a PS ring group the following personal settings...

Page 276: ... call or a trunk call arrives at the PS ring group 1 3 1 3 Do Not Disturb DND For calls directed to PS ring groups the PBX will handle at most two calls simultaneously The third call cannot arrive at a PS ring group until one of the first two calls is answered or a caller hangs up PC Programming Manual References 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main Distribution Method 5...

Page 277: ...ialling Directory Makes a call by selecting from a common directory of extension names Shortcut Directory Accesses a feature by selecting from a private directory of feature names and numbers Quick Dialling Makes a call or accesses a feature easily by selecting from a private directory of names and numbers PC Programming Manual References 8 1 6 1 System Speed Dial Name CO Line Access Number Teleph...

Page 278: ...d number or and or display operation The flexible buttons and the display are customised through PS programming The button assignment is the same for the PT 1 20 2 Flexible Buttons Some special feature buttons e g WAVESEARCH button may be customised depending on the PS type 278 Feature Guide 1 25 4 PS Feature Buttons ...

Page 279: ... broadcasting call 1 16 1 Broadcasting Wireless XDP Parallel Mode can only be set from a PS The wired telephone can accept or deny this feature through COS programming Once this feature is set the setting at the wired telephone cannot be changed unless a PS changes the setting The following features are not available for extensions in Wireless XDP Parallel Mode while the PS is on a call however th...

Page 280: ...election 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP CLIR and COLR Setting 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP Extension Personal Identification Number PIN 1 28 1 Extension Personal Identification Number PIN COS Programming 2 2 1 Class of Service COS Extension User Group 2 2 2 Group If Extension Feature Clear is performed the correspondin...

Page 281: ...rences 1 11 9 Parallelled Telephone 2 2 1 Class of Service COS User Manual References 1 8 11 Using Your PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode Feature Guide 281 1 25 5 Wireless XDP Parallel Mode ...

Page 282: ...is desk Example PBX 1 TIE Line Network TIE Line PBX 2 Outside Caller Telephone Company Virtual PS 2 Virtual PS 1 Dials 201 Extn 201 Fwd to outside destination Extn 202 Fwd to destination at other PBX The following features can be accessed using this method Feature Description Reference Outside Destinations in Incoming Call Distribution Group A virtual PS allows calls to an Incoming Call Distributi...

Page 283: ...nsion of an ICD Group provides the ICD Group with a dedicated message box that is not shared with an actual extension 1 17 8 Built in Simplified Voice Message SVM Conditions To use this feature call forwarding to trunks must be enabled through COS programming PC Programming Manual References 3 42 1 2 Portable Station PT Programming Manual References 690 PS Registration Feature Guide References 1 3...

Page 284: ...at can be selected through system programming Pattern A 80 digits without call charge information 1 2 3 4 5 6 7 8 9 Duration 8 00 00 00 00 01 05 00 01 05 00 01 05 00 01 05 00 01 05 00 01 05 00 01 05 00 12 05 Ring 4 5 15 0 05 0 05 0 05 Time 7 10 03AM 10 07AM 10 15AM 10 30AM 01 07PM 01 07PM 01 07PM 01 07PM 01 07PM 08 33AM 01 07PM 03 35PM 03 45PM 03 50PM 03 55PM 04 00PM 04 01PM 04 01PM 04 05PM Date 8...

Page 285: ...R contents which are based on the numbers in the previous pattern examples For the programmable items refer to the following Programmable Items Number in the Pattern Item Description 1 Date Shows the date of the call 2 Time Shows the end time of a call as Hour Minute AM or PM 3 Ext Extension Shows the extension number floating extension number etc which was engaged in the call Also shows the follo...

Page 286: ... added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out status 1 27 2 Room Status Control Timed Reminder Shows the status of a timed reminder either Start No Answer or Answer 1 28 4 Timed Reminder Printing Message Shows the selected message 1 26 2 Printing Message ...

Page 287: ...trunk calls are shown 13 1 11 1 Main SMDR Print Information Incoming Call 805 SMDR Incoming Call Printing Outgoing intercom call Controls whether the outgoing intercom calls are recorded 13 1 11 1 Main SMDR Print Information Intercom Call Log in Log out status Controls whether the log in log out status is recorded 13 1 11 1 Main SMDR Print Information Log in Log out ARS dial Controls whether the u...

Page 288: ...r year month day year day month 13 1 11 1 Main SMDR SMDR Format Date Format Received call Controls whether the time of receiving an incoming trunk call is shown 13 1 11 1 Main SMDR Options SMDR Options Condition Code RC Answered call Controls whether the time of answering an incoming trunk call is shown 13 1 11 1 Main SMDR Options SMDR Options Condition Code AN Room status Controls whether room st...

Page 289: ...l A display PT shows the elapsed time of the call The starting time and the total duration of the call are recorded on SMDR 4 4 2 3 Timers Counters Dial IRNA Recall Tone Dial Analogue CO Call Duration Start 208 Call Duration Count Starting Time for LCOT If the reverse signal detection has been set 1 5 4 5 Reverse Circuit the PBX will start counting the call after detecting the reverse signal from ...

Page 290: ...All local calls e g calls that do not require a 0 to be dialled first are treated as extensions of the telephone company and do not get recorded on SMDR because in this case this PBX recognises the telephone company as the host PBX Therefore only long distance calls are recorded on SMDR Installation Manual References 2 9 1 Connection of Peripherals PC Programming Manual References 4 4 2 3 Timers C...

Page 291: ...ess Code to the Telephone Company from a Host PBX 1 12 1 Call Transfer 1 17 6 Direct Inward System Access DISA 1 30 1 TIE Line Service 2 2 1 Class of Service COS 3 1 Capacity of System Resources Feature Guide 291 1 26 1 Station Message Detail Recording SMDR ...

Page 292: ...e If message 1 is preprogrammed as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connected PC can then be used to generate employee work records Conditions Up to seven s can be stored for each message PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features Printing Mes...

Page 293: ...arge rate per meter indication is programmable on a trunk group basis Calculation Method The margin or tax rate must consist of four digits two digits before and after the decimal xx xx The calculation method used by the PBX varies depending on whether the telephone company sends the meter indication or the actual call charge a Call charge with tax and margin in meter indication Meter indication r...

Page 294: ... Note extension or verification code number Conditions General Call Charge Reference by Call Charge Reference Button A display telephone user can check the total call charge for his own extension using the Call Charge Reference button A flexible button can be customised as the Call Charge Reference button Pay Tone Service It is possible to select whether the PBX starts counting the call charge fro...

Page 295: ...on Answer Detection PT Programming Manual References 010 Charge Margin 011 Charge Tax 012 Charge Rate per Unit 130 Decimal Point Position for Currency 131 Currency 491 Pay Tone Signal Type Feature Guide References 1 9 6 Verification Code Entry 1 20 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 11 1 Using the Telephones in a Hotel type Environment Hospitality Features...

Page 296: ...s Control Call Billing for Guest Room Charges for calls from guest rooms can be logged and output as a guest bill 1 27 3 Call Billing for Guest Room Remote Wake up Call An extension designated as the hotel operator can set a timed reminder for a room remotely 1 28 4 Timed Reminder SMDR for External Hotel Application Hospitality feature data including check in check out and timed reminder times can...

Page 297: ... showing these charges as well as call charges can be printed If necessary the guest charge data entered can be edited later and the bill reprinted Cleaned up Switches the status of selected room extensions between Ready and Not Ready When a guest checks out of a room the room status becomes Checked out and Not Ready After the room has been cleaned the status can be changed to Checked out and Read...

Page 298: ...ciated with rooms must be one of the following types PT including IP PT SLT ISDN Extension T1 OPX PSs cannot be checked in and out as room extensions It is recommended that the extension number of a room extension is the same or similar to the room number for convenience The previous guest s billing data is only cleared when an extension is set back to Check in status Thus it is possible to edit g...

Page 299: ...R for Telephone Checkout Billing Bill SMDR for Minibar Checkout Billing Bill SMDR for Others A name that appears on the display telephone of the hotel operator 8 2 6 2 Hotel Charge Bill Checkout Billing LCD for Telephone Checkout Billing LCD for Minibar Checkout Billing LCD for Others A tax rate 8 2 6 2 Hotel Charge Charge Margin Tax Tax Rate for Telephone Margin Tax Tax Rate for Minibar Margin Ta...

Page 300: ...n number and name E A list of all calls made and call charges using the same format as SMDR output Pattern B 1 26 1 Station Message Detail Recording SMDR F The total charge for each charge item and tax including the preprogrammed tax rate G The combined charges of all three charge items currency of the charge and tax H The sheet number the number of times that the current guest s charge data has b...

Page 301: ...nsion PIN 8 2 6 2 Hotel Charge Bill Checkout Billing LCD for Telephone 8 2 6 2 Hotel Charge Charge Margin Tax Margin Rate for Telephone Margin Tax Tax Rate for Telephone Margin Tax Tax Rate for Minibar Margin Tax Tax Rate for Others Feature Guide References 1 6 1 4 Last Number Redial 1 9 3 Extension Dial Lock 1 26 1 Station Message Detail Recording SMDR 1 28 4 Timed Reminder 3 1 Capacity of System...

Page 302: ...tect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the wrong PIN is entered three times the line will be disconnected If the wrong PIN is entered a preprogrammed number of times successively that extension will become locked and even entering the corr...

Page 303: ...al References 005 Extension Personal Identification Number PIN User Manual References 3 1 2 Settings on the Programming Mode 3 2 2 Manager Programming Feature Guide 303 1 28 1 Extension Personal Identification Number PIN ...

Page 304: ...d SLT will ring Hot Line Off Timed Reminder Cleared Note The features with can be programmed not to be cancelled by this feature Conditions Extension Dial Lock 1 9 3 Extension Dial Lock and the extension personal identification number PIN 1 28 1 Extension Personal Identification Number PIN will not be cleared by this feature PC Programming Manual References 4 8 2 6 1 Numbering Plan Main Features E...

Page 305: ...king Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC programming is being performed for extensions whose extension settings are being transferred by the Walking Extension feature the Walking Extension feature may not work properly 2 3 1 PC Programming If this feature is performed using an extension with a Blu...

Page 306: ...amming To use the voice message feature An extension assigned as the manager can record messages 1 17 5 Outgoing Message OGM A different message can be assigned for each time mode day lunch break night 2 2 4 Time Service PC Programming Manual References 4 4 2 3 Timers Counters DISA Door Reminder U Conf Timed Reminder Repeat Counter Timed Reminder Interval Time Timed Reminder Alarm Ringing Duration...

Page 307: ...d Reminder Tone 3A 3B This tone is heard when A called PS is being searched for The recording time used by the Built in Simplified Voice Message feature reaches the limit 1 Any of the features below are performed Account Code Entry Consultation Hold Answering a Timed Reminder call with no message Answering a sensor call Tone 4A 4B This tone is heard when new messages have been recorded for the ext...

Page 308: ...erns All dial tone patterns have a default 3 2 1 Tones Ring Tones Only dial tone 1 is sent to the extensions in the VM DPT DTMF group 1 24 1 Voice Mail VM Group PC Programming Manual References 4 17 2 9 System Options Option 3 Dial Tone Distinctive Dial Tone Dial Tone Dial Tone for Extension Dial Tone Dial Tone for ARS 308 Feature Guide 1 29 1 Dial Tone ...

Page 309: ... the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conversation is established when accessing the following features by the feature numbers Call Park Retrieve Call Pickup Hold Retrieve Paging Answer TAFAS Tone 4 1 Sent when moving from a two party call to a three party ...

Page 310: ...e 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from Doorphone Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone Tone 4 1 Start Conference Confirmation Tone Tone 4 2 Finish Conference Confirmation Tone Tone 5 Hold 310 Feature Guide 1 29 2 Confirmation Tone ...

Page 311: ...channels E1 Digital 64 kbps 30 channels BRI PRI QSIG Digital ISDN 2B D 30B D 23B D VoIP Internet Protocol IP The available interfaces depend on the cards installed in the PBX 3 13 1 1 Slot Port Property BRI Port Network Numbering Plan Trunk Property 3 15 1 1 Slot Port Property PRI Port Network Numbering Plan Trunk Property 3 18 1 1 Slot Port Property T1 Port Trunk Property 3 24 1 1 Slot Port Prope...

Page 312: ...BX Code 951 PBX 2 PBX Code 952 PBX 3 PBX Code 953 TIE Line Interface Interface Interface Extn 1011 TIE Line Extn 1011 Extn 1011 Extn 1012 Dials 7 953 1011 Dials 7 952 1011 TIE line access no Extn no PBX code Interface Explanation To use this method it is necessary to know each PBX code in order to identify the location of an extension Case 1 Extension 1012 of PBX 1 dials TIE line access number 7 P...

Page 313: ...ion Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Destination 2011 DID No 4567 Interface Extn 1011 Explanation An outside caller dials 123 4567 The call is sent to extension 2011 of PBX 2 through the TIE line according to the assignment of the DID call destination of PBX 1 1 1 1 3 Direct Inward Dialling DID ...

Page 314: ...51 Explanation An outside caller dials 123 4567 The call reaches the destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE line TIE to Trunk Access The PBX sends TIE line calls to the trunks of another PBX through the TIE lines a Trunk Call through Other PBXs by Making a TIE Line Call Method Example 314 Feature Guide 1 3...

Page 315: ...G 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access number of PBX 2 9 and telephone number 211 4567 4 8 2 6 1 Numbering Plan Main Features Trunk Group Access 2 PBX 1 sends the call to PBX 2 through the trunk group TRG 2 TIE line 3 PBX 2 sends the call to the outside party 211 4567 Feature Guide 315 1 30 1 TI...

Page 316: ... Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 2 The call is connected to the outside party 211 4567 through PBX 2 which has PBX code 952 b Trunk Call thr...

Page 317: ...ce TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the call to the outside party 211 4567 Feature Guide 317 1 30 1 TIE Line Se...

Page 318: ... TIE line call can make a trunk call through this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk group is unable to make outgoing calls by the Toll Restriction Barring feature or External Call Block feature trunk calls made through this PBX will be prohibited To override this prohibition an extensi...

Page 319: ...1 4567 Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verification code PIN 9 211 4567 verification code entry feature no verification code verification code PIN 9 211 4567 PBX 2 TRG 2 of PBX 1 TRG 1 COS 3 of PBX 2 TRG 3 of PBX 2 Interface Feature Guide...

Page 320: ...party through PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 PBX Code Method Access with PBX Code TIE Line Network TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 1001 Dials 7 952 verification code entry feature no verification code verification code PIN 9 211 4567 9...

Page 321: ...E Line Network TIE Line 952 1011 Forwarded Transferred Intercepted to 211 4567 Outside Party Extn 1011 Extn 1011 Trunk Trunk Dials 7 952 1011 211 4567 Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call reaches the destination extension 1011 of PBX 2 th...

Page 322: ...e Routing and Modification Table is referenced by the PBX to identify the trunk route when an extension user makes a TIE line call It is necessary to make unified tables with all PBXs in the TIE line network The routing pattern appropriate for each call is decided by the dialled number There are two system programmes for the tables TIE Line Routing Table used to assign the leading numbers PBX code...

Page 323: ...fication Removed No of Digits Added No Removed No of Digits Added No 01 2 1 0 02 3 1 0 2 0 03 4 2 0 Explanation Location 01 The hunt sequence by dialling 2XXX The 1st route trunk group TRG 1 Sending no to PBX 2 2XXX Location 02 The hunt sequence by dialling 3XXX The 1st route trunk group TRG 1 Sending no to PBX 2 3XXX The 2nd route trunk group TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt se...

Page 324: ...TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 952 1 0 02 953 1 0 2 3 953 03 954 2 3 954 Explanation Location 01 The hunt sequence by dialling 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialling 7 PBX Code 953 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 95...

Page 325: ...match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX 3 The call is received at extension 3011 Note When a TIE line call is sent from one PBX to another the receiving PBX first modifies the received number according to the assignment for the trunk port the number of digits...

Page 326: ... the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PBX 3 953 The call is received at extension 1011 of PBX 3 Note When a TIE line call is sent to a PBX from another PBX first the PBX modifies the number sent to the PBX according to the assignment for each trunk port of t...

Page 327: ...s a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or de found in the TIE Line Routing and Modification Table of the own PBX Selects the corresponding trunk group and the dialled number is modified if a removed number of digits and or added number is a...

Page 328: ...ber have the own PBX code 951 Does the corresponding extension exist Removes the own PBX code 951 Modified number 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of the own PBX Sends reorder tone or sends the call to the operator Intercept Routing No Destination No Reorder tone Call Wait...

Page 329: ...1000 Extn 1999 Extn 2000 Extn 2999 A Master B Master C Master QSIG Network A Slave C Slave B Slave Extn 3000 Extn 3999 TIE Line Call by Own PBX Extension Number TIE line calls can be made using your own PBX extension numbering scheme 1 64 PBX 1 TIE Line PBX 2 Interface Interface Extn 1033 Extn 1011 Extn 1012 TIE Line Network Outside Caller Trunk Trunk Dials 123 4567 Telephone Company Destination 1...

Page 330: ... DND can be activated The Inter digit time can be assigned for TIE line calls 4 4 2 3 Timers Counters Miscellaneous Incoming Call Inter digit Timer TIE PC Programming Manual References 3 13 1 1 Slot Port Property BRI Port Network Numbering Plan Trunk Property 3 15 1 1 Slot Port Property PRI Port Network Numbering Plan Trunk Property 3 18 1 1 Slot Port Property T1 Port Trunk Property 3 24 1 1 Slot ...

Page 331: ...estriction TRS Call Barring Barring 1 10 1 Automatic Route Selection ARS 1 12 1 Call Transfer 1 17 6 Direct Inward System Access DISA 2 3 6 Flexible Numbering Fixed Numbering 3 1 Capacity of System Resources User Manual References 1 2 1 Basic Calling Feature Guide 331 1 30 1 TIE Line Service ...

Page 332: ... Router IP GW PBX 3 IP GW Extn 3000 Extn 3999 Dials 2999 Private IP Network Router Router Telephone Company TRG 1 TRG 2 Required Programming PBX For making a call ARS programming 1 10 1 Automatic Route Selection ARS or TIE line service programming For receiving a call TIE line service programming TIE Line Routing and Modification Table Location No Leading No Priority 1 Priority 2 TRG Dial Modifica...

Page 333: ...ly the PBX can automatically attempt to make the call using a public trunk instead This provides a backup method of making calls in cases when private IP network transmission cannot be completed successfully Example PBX 1 PBX 2 Extn 1000 Extn 1011 012 345 1011 IP GW IP GW Dials 7 20 1011 Private IP Network Telephone Company area code 098 Telephone Company area code 012 PBX code 20 PBX code 30 012 ...

Page 334: ... the call or an error is returned the call is rerouted to a public trunk as specified Conditions Hardware Requirement An IP GW card Some QSIG services are available 1 30 4 QSIG Standard Features TRS Call Barring settings apply to calls rerouted to public trunks Installation Manual References 2 4 12 IP GW4E Card KX TDA0484 2 4 13 IP GW16 Card KX TDA0490 PC Programming Manual References 3 33 1 1 Slo...

Page 335: ...is a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the trunk Example Head Office Extn 201 Extn 202 Extn 301 Extn 302 DDI No 01 45 6789 Extn 401 Extn 402 01 23 4567 VPN Public ISDN Dials 401 TIE Dials 9 01 23 4567 ARS Dials 01 45 6789 Branch Office Public Ca...

Page 336: ...45 of other PBX whose public number is 123 4321 PC Programming Manual References 3 13 1 1 Slot Port Property BRI Port Network Numbering Plan Trunk Property 3 15 1 1 Slot Port Property PRI Port Network Numbering Plan Trunk Property 10 2 8 2 Leading Number Leading Number 11 1 9 1 TIE Table Leading Number Removed Number of Digits Added Number Feature Guide References 1 30 1 TIE Line Service 336 Featu...

Page 337: ...dentification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to the called party by the caller 1 30 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Connected Line Identificat...

Page 338: ...on Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG network 1 30 4 3 Call Forwarding CF by QSIG Call Transfer CT by QSIG Transfers a call to the QSIG network 1 30 4 4 Call Transfer CT by QSIG Completion of Calls to Busy Subscriber CCBS by QSIG Receives callback ringing when a busy called party on ...

Page 339: ...l is answered CLIP CNIP Example 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc 1 Dials 203 2 Answers the call Caller Answering party Extn No 204 Extn Name Paul COLP 204 CONP Paul 3 Paul 204 is displayed Called party Extn No 203 Extn Name Tom CLIP COLP Number The extension numbe...

Page 340: ...1 1 Slot Port Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 15 1 1 Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 4 8 2 6 1 Numbering Plan Main Features COLR Set Cancel CLIR Set Cancel 6 1 4 1 1 Wired Extension Extension Settings Main Extension Number Ext...

Page 341: ...f Trunk Calls 1001 Call to 2000 1 Forwarded to 1001 2 3 Extn 1000 Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 The call is forwarded to the forward destination of trunk calls of extension 2000 which is extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to...

Page 342: ...LP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 15 1 1 Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY User Manual References 1 6 1 Forwarding Calls 342 Feature Guide 1 30 4 QSIG Standard Features ...

Page 343: ...k 2 The call is transferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destination of extension 2000 Conditions This feature complies with European Telecommunication Standard ETS specification ETS 300 261 Call transfer supplementary service This feature can be enabled or disabled on an ISDN QSIG p...

Page 344: ...roperty PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY User Manual References 1 4 1 Transferring a Call Call Transfer 344 Feature Guide 1 30 4 QSIG Standard Features ...

Page 345: ...ed party s PBX is capable of accepting CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds PC Programming Ma...

Page 346: ... 3 Extn 2001 Extn 2002 Extn 4001 1001 busy Extn 1001 Extn 2002 Monitor extension Monitor extension Programming Procedure 1 Routing Table Assignment TIE Line Routing and Modification tables must have been programmed in advance for all PBXs in the network to allow calls to be made and transferred between PBXs 1 30 1 TIE Line Service In the programming example that follows the PBXs in the network use...

Page 347: ...n from other PBXs forward it to other QSIG ports of the PBX Set the transmission setting for each port according to the layout of your network so that extension status information can travel between NDSS monitor PBXs Example ISDN Network Port Setting PBX 1 Network ID 1 PBX 2 Network ID 0 4001 Idle Busy OFF OFF ON ON ON OFF OFF OFF ON 4001 Busy 4001 Busy 4001 Busy PBX 3 PBX 5 PBX 4 Network ID 3 Idl...

Page 348: ...n registered here can be assigned to NDSS buttons 11 2 9 2 Network Data Transmission Network Extension No Network Monitor Extensions Table Index No Network Extn No Network Extn Name 001 2001 Branch 1 T Durden 002 2002 Branch 1 M Singer 003 4001 Branch 2 R Paulson 250 When using the PBX Access Code numbering method the relevant access code must be added before the extension number registered here 5...

Page 349: ...ing a PRI23 card KX TDA0290 the LPR software of the card must be version 1 009 or later All PBXs in the network must be KX TDA series KX TDE series or KX NCP series PBXs For information on the hardware requirements for each PBX that will monitor extensions or have extensions monitored refer to the corresponding Feature Guide Each of Network PBX IDs 1 8 can only be assigned to one PBX within a netw...

Page 350: ...ork in some cases an NDSS button may not be able to display the status of the relevant extension NDSS can not be used when two PBXs are networked using the TIE Line Call by Own PBX Extension Number feature 1 30 1 TIE Line Service PC Programming Manual References 3 13 1 1 Slot Port Property BRI Port ISDN CO Networking Data Transfer 3 15 1 1 Slot Port Property PRI Port CO Setting Networking Data Tra...

Page 351: ...on Quick Setup No Yes 2 FWD to a Mailbox of the VPS Yes Yes 3 Intercept Routing to a Mailbox of the VPS Yes Yes 4 Transferring to a Mailbox of the VPS No Yes 5 Transfer Recall to a Mailbox of the VPS No Yes 6 Listening to a Recorded Message Direct Mailbox Access Yes Yes 7 VPS Trunk Service Automatic Time Mode Notification for Incoming Call Yes Yes 8 Caller s Identification Notification to the VPS ...

Page 352: ...r enters extension number 201 so the call is transferred over the private network to extension 201 If extension 201 does not answer mailbox 201 in the VPS will answer it and play the appropriate message Trunk Call to an Extension Not Answered Forwarded to Mailbox Extension Number Method PBX 1 TIE Line Network Private network PBX 2 Outside Caller PBX 3 PBX 4 PBX 5 PBX 6 PBX 7 Telephone Company Extn...

Page 353: ...101 Mailbox 730102 Hello I am not at my desk right now Mailbox 730102 7 30 102 TIE line access no Extn no PBX code Explanation Extension 102 does not answer the trunk call so the call is forwarded to the VPS using a VPS mailbox number containing the TIE line access number the PBX code of the PBX that received the call and the extension number that received the call This mailbox number is the same ...

Page 354: ...mode The default is ISDN Standard PBX Code Method The number used in this method must be no more than 8 digits When using a mailbox number containing more than 5 digits the version of the KX TVM series VPS must be 2 1 Main Software Version 2 50 or later Transfer to Mailbox It is possible to transfer calls to a mailbox of a VPS at another PBX by creating a flexible button containing the following T...

Page 355: ...o receive calls together PBX 2 PBX 1 Private network PBX 5 PBX 4 PBX 3 ICD Group ICD Group ICD Group ICD Group Telephone Company ICD Group Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Conditions Hardware Requirement The KX TDA0920 SD Memory Card for Software Upgrade to Enhanced Version must be installed in the PBX that will support virtual PSs The conditions for 1 2 2 3 Outside Destinations...

Page 356: ...Feature Guide References 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 1 25 6 Virtual PS 356 Feature Guide 1 30 6 Network ICD Group ...

Page 357: ...forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to Out of Range when a call is received the call will be refused and the private network channel will be released immediately Since the PS can only be set to In Range at a single PBX at one time any other PBXs to which the call is transferr...

Page 358: ... PBX to another PBX during a conversation is not possible PC Programming Manual References 4 4 2 3 Timers Counters Miscellaneous System Wireless PS Out of Range Timer 4 17 2 9 System Options Option 4 System Wireless Out of Range Registration Feature Guide References 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 358 Feature Guide 1 30 6 Network ICD Group ...

Page 359: ... following features cannot be used with an IP PT Digital XDP 1 11 9 Parallelled Telephone OHCA 1 8 4 3 Off hook Call Announcement OHCA Using PC Phone or PC Console on a connected PC 1 32 2 PC Phone PC Console The KX NT265 does not have a secondary Ethernet port The following optional devices are available for the KX NT300 series except KX NT321 IP PT KX NT307 PSLP1528 Bluetooth Module KX NT303 Add...

Page 360: ... secondary PBX when the primary PBX becomes disconnected Installation Manual References 2 5 5 IP EXT16 Card KX TDA0470 PC Programming Manual References 3 35 1 1 Slot Card Property IP Extension 3 37 1 1 Slot Port Property IP Extension Port 360 Feature Guide 1 31 1 IP Proprietary Telephone IP PT ...

Page 361: ...a DPT using a USB port USB Module attached to the DPT The PC monitors the status of the DPT and controls the DPT PBX PC USB DPT 2 Third Party Call Control A CTI Server is connected to the PBX using 1 the USB port of the PBX or 2 the Ethernet port of the CTI LINK card as a CTI interface PCs monitor the status of the PBX and control the PBX via the CTI Server When a call is received the CTI Server c...

Page 362: ...ocol First Party Call Control TAPI 2 1 Third Party Call Control ECMA CSTA Phase 3 TAPI 2 1 The operating system of PC or CTI Server required for First Party Call Control or Third Party Call Control depends on your CTI application software For details refer to the manual for your CTI application software Third Party Call Control cannot be performed when two or more CTI servers are connected to the ...

Page 363: ...ng Manual References 3 41 1 1 Slot Card Property CTILINK 4 8 2 6 1 Numbering Plan Main Features Dial Information CTI 4 17 2 9 System Options Option 6 CTI Feature Guide 363 1 32 1 Computer Telephony Integration CTI ...

Page 364: ...egrated to be used with the PC Phone or PC Console Pop up Screen An image containing information about the caller appears when a call is received Voice Memo Conversations are recorded at any time and can be saved sent by e mail etc Text Memo A user can type a short message during a conversation which can be saved sent by e mail etc For PC Phone Only TAM Telephone Answering Machine If a call is not...

Page 365: ...PT Programming Manual References 601 Terminal Device Assignment Feature Guide References 3 1 Capacity of System Resources Feature Guide 365 1 32 2 PC Phone PC Console ...

Page 366: ...group 1 2 2 3 Outside Destinations in Incoming Call Distribution Group Cellular Phone XDP Parallel Mode A PT user can set up to 4 cellular phones to ring in parallel for incoming calls 1 2 2 3 Outside Destinations in Incoming Call Distribution Group DISA Automatic Walking COS Registered cellular phones are automatically recognised as PBX extensions when calling through DISA 1 17 6 Direct Inward Sy...

Page 367: ...Section 2 System Configuration and Administration Features Feature Guide 367 ...

Page 368: ...s a completely different extension 1 11 9 Parallelled Telephone Wireless XDP Parallel Mode A PS can be used in parallel mode with a wired telephone 1 25 5 Wireless XDP Parallel Mode DSS Console and Paired Telephone Assignment When a DSS Console is connected a paired extension must be assigned through system programming Only a PT can be a paired extension PC Programming Manual References 3 4 1 1 Sl...

Page 369: ...Whisper OHCA k 1 9 1 Toll Restriction TRS Call Barring Barring l 1 9 3 Extension Dial Lock m 1 9 5 Walking COS n 1 11 8 Trunk Call Limitation o 1 12 1 Call Transfer p 1 17 2 Door Open q 1 17 6 Direct Inward System Access DISA r 1 21 1 4 Call Forwarding CF by ISDN P MP s 1 25 5 Wireless XDP Parallel Mode t 1 26 1 Station Message Detail Recording SMDR SMDR for Outgoing Trunk Calls u 2 2 4 Time Servi...

Page 370: ...nual References 2 1 8 COS Programming 602 Class of Service Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 7 Calling without Restrictions 370 Feature Guide 2 2 1 Class of Service COS ...

Page 371: ...r group 5 7 3 2 User Group 603 Extension User Group Assignable Extensions PT SLT PS ISDN Extension T1 OPX Example Extension User Group 1 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extension User Group 3 Extn 104 Extn 105 Extension User Group 4 Extn 106 Extn 107 Call Pickup Group Using the Group Call Pickup feature extensions can answer any calls within a specified group One extensi...

Page 372: ...sion Hunting Group Member List 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member 4 Incoming Call Distribution Group An incoming call distribution group is a group of extensions which receives incoming calls directed to the group Each incoming call distribution group has a floating extension number default 6 two digit group number and name One extension can belong to multiple ...

Page 373: ...tings Member List 660 VM Group Floating Extension Number Example DPT Port PBX VM DPT Group DPT Port DPT Port DPT Port DPT Port SLT Port SLT Port SLT Port SLT Port VPS DPT Digital Integration VM DTMF Group VPS DTMF Integration SLT Port 6 PS Ring Group A PS ring group is a group of PS extensions that receives incoming calls directed to the group Each group has a floating extension number and name th...

Page 374: ...2 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extension User Groups of a Paging Group 650 Extension User Groups of a Pickup Group 660 VM Group Floating Extension Number 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member Feature Guide References 3 1 Capacity of System Resources 374 Feature Guide 2 2 2 Group ...

Page 375: ...Table 2 Extension User Group 5 Extension User Group 6 2 System Management Each of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call distribution group none 2 2 5 Operator Features 8 6 6 6 Tenant Operator Extension Number b ARS Mode Off Local Access All Access System 1 10 1 Automatic Route Selection ARS...

Page 376: ...d 4 3 2 2 Operator BGM BGM and Music on Hold Music on Hold 711 Music on Hold 4 Follows the system assignment for System Speed Dialling 8 1 6 1 System Speed Dial 001 System Speed Dialling Number Conditions Tenant to Tenant Call Block The following features can be restricted based on the COS for each extension not based on the tenant by the Internal Call Block feature 1 1 2 2 Internal Call Block Cal...

Page 377: ...ension User Group 6 Extn 111 Extn 110 Programming Example Caller Called Party COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 ü ü COS 4 ü ü COS 5 ü ü ü ü COS 6 ü ü ü ü ü Block Explanation 1 Assign each extension in a tenant to a certain COS number Each tenant must have unique COS numbers Tenant 1 COS 1 and COS 2 Tenant 2 COS 3 and COS 4 Tenant 3 COS 5 and COS 6 2 Tenant to Tenant Call Block ...

Page 378: ... and Music on Hold Music on Hold 4 5 2 4 Week Table 4 7 2 5 Holiday Table 4 13 2 7 3 Class of Service Internal Call Block 5 7 3 2 User Group 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main Tenant Number 6 1 4 1 1 Wired Extension Extension Settings Main User Group 6 10 4 2 1 Portable Station Extension Settings Main User Group 7 1 5 1 Doorphone Tenant Number 7 7 5 5 External Sensor T...

Page 379: ...ay lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start and or End time of each mode can be set for each day of the week The Time Table numbers correspond to the tenant numbers respectively Time Table Example Day 1 start Lunch start Day 2 start Break 1 start Break 1 end Day restart Night start Day 1 start Lunch sta...

Page 380: ...med for each DID DDI number and a tenant Time Table number is assigned to each DID DDI number DIL table can be programmed for each trunk and a tenant Time Table number is assigned to each trunk DID DDI Table Location DID DDI No Tenant Time Table No DID DDI Destination Day Lunch Break Night 001 123 4567 1 105 100 VPS 105 100 VPS 002 123 2468 1 102 100 VPS 102 100 VPS DIL Table Trunk No Tenant Time ...

Page 381: ...Day 2 Lunch End time Night Night Start time PC programming can also set the following three time periods for break mode per day Break 1 Start Break 1 End Day restart Break 2 Start Break 2 End Day restart Break 3 Start Break 3 End Day restart Time Service Switching Mode Automatic Manual Button A flexible button can be customised as the Time Service Switching Mode Automatic Manual button PC Programm...

Page 382: ...meter Ringing Tone Type Number for Time Service PT Programming Manual References 101 Time Service Switching Mode 102 Time Service Starting Time 514 Time Service Manual Switching Feature Guide References 1 9 1 Toll Restriction TRS Call Barring Barring 1 20 2 Flexible Buttons 2 2 1 Class of Service COS 2 2 3 Tenant Service 3 1 Capacity of System Resources User Manual References 1 8 10 Checking the T...

Page 383: ...rding to the corresponding time mode If the Tenant Service is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operator In this case the current time mode of the extension s tenant is used to determine the PBX operator that the call is directed to If neither a tenant operator nor a PBX operator is assigned the calle...

Page 384: ...of an extension remotely and a verification code PIN PIN Lock is also unlocked 1 28 1 Extension Personal Identification Number PIN 1 9 6 Verification Code Entry Required Remote Extension Dial Lock Sets or cancels the Extension Dial Lock on an extension remotely 1 9 3 Extension Dial Lock Required Dial Tone Transfer Changes the TRS Barring level of the extension temporarily Example An extension user...

Page 385: ...l be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Manager Password One manager password can be assigned per PBX PC Programming Manual References 4 11 2 7 1 Class of Service COS Settings Programming Manager Manager 13 1 11 1...

Page 386: ...nterface 64 kbps through an ISDN Extension Line 1 Assign the floating extension number of the ISDN remote maintenance default 699 and dial this number from the PC to connect to the PBX The RMT card is not required for this method This method is available only when a user supplied ISDN TA that supports CAPI is used 1 If remote access is disabled through system programming then this on site programm...

Page 387: ...tenance The RMT card is not required for this method This method is available only when an user supplied ISDN TA that supports CAPI is used Conditions Only one system programming session can be in progress at a time whether using a PC or a PT Programmer Code and Password for System Programming To access system programming a programmer code and its password must be entered For more details see Sect...

Page 388: ...ing Extension Number Feature Guide References 1 1 1 2 Direct In Line DIL 1 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 1 1 1 4 Multiple Subscriber Number MSN Ringing Service 388 Feature Guide 2 3 1 PC Programming ...

Page 389: ...d to perform system or manager programming at one time The maximum number of simultaneous programmers that each PBX supports is as follows one system programmer 63 personal programmers one manager programmer 63 personal programmers 64 personal programmers System Programming Password Level To access system programming a valid password must be entered For more details see Section 2 3 3 Password Secu...

Page 390: ...User Manual References 3 1 Customising Your Phone Personal Programming 3 2 Manager Programming 3 3 Customising Your System System Programming 390 Feature Guide 2 3 2 PT Programming ...

Page 391: ...aller Used with the installer level programmer code to access installer level PC programming All system programming settings are available The three programmer codes used for PC programming can be set through Maintenance Console For more information about programmer codes see Section 2 1 2 Access Levels in the PC Programming Manual The required format of each code is as follows Item Length User Le...

Page 392: ...PC Programming Manual References 2 1 2 Access Levels 13 1 11 1 Main Password Feature Guide References 3 1 Capacity of System Resources 392 Feature Guide 2 3 3 Password Security ...

Page 393: ...ion 2 2 6 Manager Features Flexible Numbering Feature 1 Type 1 with 2 Type 2 without If Type 1 with is selected must prefix all feature numbers except access numbers when an extension user wants to use a feature Example Call Pickup feature number Type 1 with 41 Type 2 without 41 For default of the flexible numbers refer to the Flexible Numbering Table available while a dial tone is heard 2 3 6 Fle...

Page 394: ...become 1 00 AM on the end date Note If the Timed Reminder Wake up call is set On the summer time start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM will ring twice b Time Information from Telephone Company Time information can be received on the following calls An incoming or outgoing call through an ISDN line An i...

Page 395: ...Feature Guide References 1 21 1 1 Integrated Services Digital Network ISDN SUMMARY 1 28 4 Timed Reminder Feature Guide 395 2 3 5 Automatic Setup ...

Page 396: ... digits default two digits b Feature Numbers A number of up to four digits consisting of 0 through 9 and c Other PBX Extension Numbers Other PBX Extension Number TIE 1 through 16 A number of up to three digits consisting of 0 through 9 and Flexible Numbering Table available while a dial tone is heard Feature Default Type 1 with Type 2 without Extension Numbering Scheme 1 Leading Number 1 2 10 Exte...

Page 397: ...dle Line Access Local Access 0 1 9 9 Trunk Group Access 8 8 TIE Line Access 7 None Redial Speed Dialling System Personal Personal Speed Dialling Programming 30 30 Doorphone Call 31 31 Broadcasting 32 None Group Paging 33 33 External BGM on off 35 35 Outgoing Message OGM playback record clear 36 36 S CO Line Access 37 37 SVM Personal Greeting Message playback record clear 38 None Group Call Pickup ...

Page 398: ...lback 70 70 FWD DND set cancel Both 710 710 FWD DND set cancel External 711 711 FWD DND set cancel Internal 712 712 FWD DND No Answer Timer set 713 713 Group FWD set cancel Both 714 714 Group FWD set cancel External 715 715 Group FWD set cancel Internal 716 716 Call Pickup Deny set cancel 720 720 Paging Deny set cancel 721 721 Walking Extension 727 727 Data Line Security set cancel 730 730 Manual ...

Page 399: ...to register Quick Dialling numbers that overlap with other registered numbers This is used for Automatic Rerouting of Calls via a Private IP Network to Public Trunks 2 Flexible Numbering available while a busy DND or ringback tone is heard Feature numbers which are available while a busy DND or ringback tone is heard can be customised for easy use The numbers should be one digit 0 through 9 or and...

Page 400: ...all Waiting must be followed by 1 and to cancel it the same feature number should be followed by 0 If a feature number includes or rotary SLT users cannot use it ISDN extension users cannot use the following features OGM playback record Call Hold Call Hold Retrieve held at its own extension ISDN Hold MCID Walking Extension Call Waiting Hot Line Timed Reminder Executive Busy Override Call Monitor A...

Page 401: ...al References 100 Flexible Numbering Feature Guide References 1 24 1 Voice Mail VM Group 1 25 1 Portable Station PS Connection 3 1 Capacity of System Resources User Manual References 4 2 1 Feature Number Table Feature Guide 401 2 3 6 Flexible Numbering Fixed Numbering ...

Page 402: ...mote Maintenance Used to access the PC programming mode through the ISDN interface on a PC 699 Group Incoming Call Distribution Group Used to call an incoming call distribution group 1 2 2 1 Incoming Call Distribution Group Features SUMMARY 6 two digit group number PS Ring Group Used to call a PS ring group 1 25 2 PS Ring Group VM DPT Group Used to call a VM DPT group 500 VM DPT Group 1 VM DTMF Gr...

Page 403: ...ribution Group Name 660 VM Group Floating Extension Number 700 External Pager Floating Extension Number 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 811 Modem Floating Extension Number 812 ISDN Remote Floating Extension Number Feature Guide References 1 24 1 Voice Mail VM Group 2 3 1 PC Programming Feature Guide 403 2 3 7 Floating Extension ...

Page 404: ...wo types Type 1 PT display except for PT system programming 2 3 2 PT Programming 5 languages max Type 2 PT system programming data one language max LPR software on a slot card software data Flash ROM on the slot card e g BRI8 Cell Station CS software data Flash ROM on the CS Conditions The software version of the MPR can be confirmed through system programming Installation Manual References 2 3 1 ...

Page 405: ...e as follows Trunk Cards LCOT16 4 PFT ports LCOT8 2 PFT ports LCOT4 2 PFT ports and CLCOT8 2 PFT ports Extension Cards MCSLC24 2 PFT ports and MCSLC16 2 PFT ports Only connect one extension card to each trunk card Note Through system programming it is possible to allow trunk calls that are established during a power failure to be maintained even when the power returns and the connection is switche...

Page 406: ...cord the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Automatic Callback Busy Camp on 1 8 1 Automatic Callback Busy Camp on and Call Park 1 13 2 Call Park 406 Feature Guide 2 4 2 Power Failure Restart ...

Page 407: ...de Shows 3 digit error code 2 Sub Code Shows five digit sub code XYYZZ X Shelf number 1 YY Slot number 00 07 11 ZZ Physical port number 01 24 Conditions System Alarm Button A flexible button can be customised as the System Alarm button If an extension allowed to utilise this feature uses PC Console or PC Phone the alarm information will be displayed on the PC and can be sent to the preprogrammed d...

Page 408: ... Log Maintenance Local Alarm Display Extension 1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour Maintenance Daily Test Start Time Minute Feature Guide References 1 20 2 Flexible Buttons 1 26 1 Station Message Detail Recording SMDR 408 Feature Guide 2 4 3 Local Alarm Information ...

Page 409: ...Section 3 Appendix Feature Guide 409 ...

Page 410: ...tiple Subscriber Number MSN 10 entries per ISDN BRI port Number of Characters of Name 20 Printing message 8 Queuing Time Table 64 Ring Tone Pattern Plan 8 Simultaneous Programmers one system programmer 63 personal programmers one manager programmer 63 personal programmers 64 personal programmers SMDR Call Storage 2500 calls Special Carrier Access Code 16 digits 20 entries Tenant 8 Time Service Hol...

Page 411: ...l Pickup Group 64 Idle Extension Hunting Group 64 16 extensions group Incoming Call Distribution Group 128 32 extensions group Paging Group 32 PS Ring Group 32 Trunk Group 64 VM DPT Group 2 groups x 12 ports 24 channels VM DTMF Group 2 groups x 32 channels TRS Barring Item Capacity TRS Barring Level 7 TRS Barring Denied Code 16 digits 100 entries level TRS Barring Exception Code 16 digits 100 entr...

Page 412: ...tribution Group 100 records extn or group Total 2048 records system Message Waiting PS Incoming Call Distribution Group 256 Message Waiting PT SLT 512 Voice Message Item Capacity Outgoing Message OGM 64 OGM Total Recording Time MSG4 Card 8 minutes ESVM2 ESVM4 Card 20 minutes at High recording quality Built in Simplified Voice Message SVM ESVM2 ESVM4 Card 250 messages per card block SVM Total Recor...

Page 413: ...e 64 Password Item Capacity System Password for Installer 4 10 characters System Password for Administrator for PC Programming 4 10 characters System Password for User for PC Programming 4 10 characters System Password for Administrator for PT Programming 4 10 digit System Password for User for PT Programming 4 10 digits Manager Password 4 10 digits Programmer Code Item Capacity Installer Level Pr...

Page 414: ...Item Capacity User Level Programmer Code 0 16 characters 414 Feature Guide 3 1 Capacity of System Resources ...

Page 415: ...ion Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warning Tone DND Tone Confirmation Tone 5 Feature Guide 415 3 2 1 Tones Ring Tones ...

Page 416: ... Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s The duration of a ring tone may vary by country area 416 Feature Guide 3 2 1 Tones Ring Tones ...

Page 417: ...Index Feature Guide 417 ...

Page 418: ...y QSIG 341 Call Forwarding FWD 66 67 Call Hold 166 Call Hold HOLD by ISDN 245 Call Hold Retrieve Deny 166 Call Hold Automatic 166 Call Log Incoming 215 Call Log Outgoing 106 Call Monitor 120 Call Park 169 Call Park Recall 169 Call Park Retrieve Deny 169 Call Pickup 78 Call Pickup Group 78 371 Call Pickup Directed 78 Call Splitting 171 Call Transfer 162 Call Transfer CT by ISDN 246 Call Transfer CT...

Page 419: ...ectory Call Speed Dialling 108 Directory PS 277 DISA Direct Inward System Access 190 DISA AA Service DISA Built in Automated Attendant Number 190 DISA Automatic Walking COS 192 DISA Built in Automated Attendant Number DISA AA Service 190 DISA Intercept Routing Busy 191 DISA Intercept Routing DND 191 DISA Intercept Routing No Answer 191 DISA Intercept Routing No Dial 190 DISA Security Mode 191 Disp...

Page 420: ...No Destination 33 Intercept Routing Overflow in an Incoming Call Distribution Group 59 Intercom Call 84 Internal Call Block 36 Internal Call Features 34 Interrupt Redial 106 IP Proprietary Telephone IP PT 359 IRNA Intercept Routing No Answer 28 ISDN Integrated Services Digital Network 232 ISDN Centrex Service 234 ISDN Extension 250 ISDN Service Access by Keypad Protocol 252 Itemised Billing Code 1...

Page 421: ...eue Redirection Manual 56 Queuing Feature 55 Quick Dialling 110 Quick Setup 393 R Recall 153 Recording into the VPS Two way 269 Recording Direct 203 Redial Automatic 106 Redial Interrupt 106 Redial Last Number 106 Relay Control External 209 Remote Control 64 Remote Extension Dial Lock 136 Reverse Circuit 92 Ring 49 Ring Tone Pattern Selection 39 Ring Tones 415 Ringing Line Preference 77 Room Statu...

Page 422: ...U UCD Uniform Call Distribution 49 Unattended Conference 175 Uniform Call Distribution UCD 49 Upgrading Software 404 User to user Signalling Type 1 UUS 1 233 V Verification Code Entry 140 Verification Code Personal Identification Number PIN 140 VIP Call 58 Virtual Private Network VPN 335 Virtual PS 282 VM Voice Mail Features 257 Voice Mail VM Group 257 372 Voice Mail DPT Digital Integration 267 Vo...

Page 423: ...Feature Guide 423 Notes ...

Page 424: ...ial is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 PNQX2942ZA KK0910KM0 ...

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