Panasonic KX-TD500, Features Manual

Page: 45 / 398

General Features
Features Guide 45
Integration, Automated Attendant (AA) Service
Description
This is one of the VPS Integration features.
The Automated Attendant (AA) Service, provided by the VPS, answers incoming calls and
then routes the caller to the desired extension automatically.
If AA Service Integration is enabled, the KX-TD500 System transmits the Call Status Code
(busy, answered, ringing, disconnected, etc.) to an AA extension before sending the normal
call progress tones. These codes enable the VPS to immediately recognize the current status of
the call and improve its call handling performance.
To utilize the AA Service Integration, group multiple AA extensions together as an Extension
Group and assign the group type of it as "AA."
Within an AA Group, an incoming call hunts for an idle AA extension in a circular way. This
ensures that callers who need the AA service can surely access it. Up to 128 AA Groups, each
consisting of more than one extension in the same tenant, can be created in the system.
By default, Extension Group #127 is assigned as AA Group.
Automated Attendant (AA) Service
An AA extension answers incoming calls (extension, outside) and then transfers the caller to
the desired extension automatically.
Integration Code (Call Status Code) Table
Code
(default)
Call Status Sent to the Voice Mail Port When
1 Ringback Tone The extension dialed is ringing.
2 Busy Tone The extension dialed is busy.
Outside Call
Extension AA 1 AA 2
AA X AA 3
Extension Group
(AA)
VPS
DIL 1:1, DISA, DID, DDI (ISDN),
Transfer
System
TIE