Troubleshooting
Problem
Cause and/or solution
is displayed.
R
The handset is too far from the base unit. Move closer.
R
The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R
The handset is not registered to the base unit. Register it. See
the Operating Instructions for more information (download
information is on page 1).
I cannot make calls.
R
The tone/pulse setting may be set incorrectly. Change the
setting (page 20).
The handset does not turn
on even after charging the
battery.
R
The handset is turned off. Press and hold the power button on
the top of the handset.
I fully charged the battery,
but the low battery
message is still displayed
and/or the operating time
seems to be shorter.
R
Clean the charge contacts of the handset and charger with a
dry cloth and charge again.
R
It is time to replace the battery (page 2).
Caller information is not
displayed.
R
You may need to subscribe to your phone service provider’s
Call Display service. Contact your phone service provider for
details.
R
If your unit is connected to any additional telephone
equipment, remove the additional equipment and plug the unit
directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
R
The name display service may not be available in some areas.
Contact your phone service provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Noise is heard, sound cuts
in and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
Call Display support
The base unit is Call Display compatible. Call Display is a service provided by your phone service
provider which may require a subscription. Contact your phone service provider for details and
availability.
22
Getting Started
PRX120C_QG_(en-en)_1128_ver.010.pdf 22
2013/11/28 18:57:55