Troubleshooting
Refer to the Operating Instructions supplied with your phone system for additional
troubleshooting information.
General use
Problem
Cause and/or solution
Cannot make or receive
landline calls, cannot use
most app features
R
Your smartphone’s Wi-Fi feature is disabled.
→ Make sure that your smartphone’s Wi-Fi feature is enabled
and that your smartphone is connected to the same
wireless network as your base unit.
→
Android
If your smartphone’s Wi-Fi sleep feature is configured to
suspend (sleep) its Wi-Fi connection to save power, turn the
sleep feature off.
R
You added a new wireless router (or wireless access point) to
your network. The SSID (wireless network name) assigned to
the new device is different from the SSID of the wireless router
that the base unit is connected to.
→ Add the new wireless access point (page 18).
R
You have changed the SSID (wireless network name) or
password assigned to your wireless router, therefore the base
unit cannot connect to your wireless router.
→ Refer to the Operating Instructions supplied with your
phone system and configure the base unit to connect to
your wireless router, and then follow the procedure for
adding a new wireless access point (page 18).
R
Your wireless router’s client isolation feature is turned on.
→ If your wireless router’s client isolation feature (a feature
that prevents wireless devices connected to the same
wireless router from communicating with each other) is
turned on, your base unit and your smartphone will not be
able to communicate with each other. Refer to the operating
instructions included with your wireless router and make
sure that this feature is turned off.
Busy tone is heard when
[Landline]
is tapped to
make a landline call
R
The base unit is busy. Wait and try again later.
Smartphone does not ring
when
M
LOCATOR
N
is
pressed on base unit
R
This is normal. When you press
M
LOCATOR
N
on the base unit,
handsets registered to the base unit will ring but smartphones
will not.
22
Other Information
