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Panasonic KX-NSX1000, Manual

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•

Intercept Routing—Busy/DND

If a call arrives at an extension in DND mode, the call can be redirected to a preprogrammed destination
by the Intercept Routing—Busy/DND feature.

•

Idle Extension Hunting

While searching for an idle extension within an idle extension hunting group, any extension that has DND
set will be skipped. The call will go to the next extension in the group, not the Intercept Routing—
Busy/DND destination.

•

If (1) a trunk call via the ELCOT/CLCOT/LCOT or T1 (LCOT) card arrives at an extension in DND mode
and (2) the Intercept Routing—Busy/DND destination is not available and (3) there is no available
extension in the idle extension hunting group, then the original extension in DND mode will ring.

•

Calls from a doorphone arrive at the extension even when the extension is in DND mode.

PC Programming Manual References

10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—Tone Length—
Busy Tone / DND Tone
10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature

→ BSS / OHCA / Whisper OHCA / DND Override
→ BSS / OHCA / Whisper OHCA / DND Override-2

10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—DND Override
8.1.1 Users—User Container—Add User/Edit User—Telephony Feature
29.1.3 My Portal—Telephony

Feature Manual References

5.1.1 Class of Service (COS)

Operating Manual References

1.2.4 When the Dialled Line is Busy or There is No Answer
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND])

2.3.4  FWD/DND Button, Group FWD Button

Description

The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of the
extension. Using this button, the FWD status and DND status of the extension can be temporarily set or
cancelled without clearing FWD destination settings.
 

FWD/DND Button Types

Multiple types of FWD/DND buttons can be customised on an extension.

Type

Description

FWD/DND for
Extension

FWD/DND—Internal

Works for incoming intercom calls

FWD/DND—External

Works for incoming trunk calls

FWD/DND—Both

Works for all incoming calls

 

[Button Status]

The FWD/DND button shows the current status as follows:

2.3.4 FWD/DND Button, Group FWD Button

74

Feature Manual

Summary of Contents for KX-NSX1000

Page 1: ... manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety page 18 before using this product KX NSX series PNMPR Software File Version 001 00000 or later Manuals and supporting information are provided on the Panasonic Web site at http www panasonic net pcc support pbx ...

Page 2: ...stration features Section 6 Appendix Provides tables listing capacity of system resources exclusive features for each PBX model tone and ring tone tables and the revision history of this Feature Manual Compatible Telephones and Devices A list of telephone and device types that are compatible with this PBX can be found in the Installation Manual However if you expand the capabilities of this PBX by...

Page 3: ...with this Feature Manual the following manuals are available to help you install and use this NSX server Installation Manual Provides instructions for installing the hardware and maintenance of the NSX server PC Programming Manual Provides step by step instructions for performing system programming using a PC Operating Manual Provides operating instructions for end users using IP PTs SIP phones SL...

Page 4: ...nsole s Information before programming Install the latest version of Maintenance Console to view this information Throughout this manual PT displays and other displays are shown in English Other languages may be available depending on the country or area In this manual the suffix of each model number e g KX NSX Series is omitted unless necessary Introduction 4 Feature Manual ...

Page 5: ...sentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected Name Identification Restriction COS Class of Service CPC Calling Party Control CS Cell Station CT Call Transfer by ISDN CTI Computer Telephony Integration D DDI Direct Dialling In DHCP Dy...

Page 6: ...t to multipoint P P Point to Point P SIP Panasonic SIP Phones KX HDV series KX TGP600 P2P Peer to Peer PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper PRI Primary Rate Interface PS Portable Station PT Proprietary Telephone S S CO Single CO SDN Secondary Directory Number SIP Session Initiation Protocol SLT Single Line Telephone SMDR Station Message Detail...

Page 7: ...m Call Distribution UM Unified Messaging UPS Uninterruptible Power Supply V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network X XDP EXtra Device Port List of Abbreviations Feature Manual 7 ...

Page 8: ...List of Abbreviations 8 Feature Manual ...

Page 9: ...xtension Hunting 44 2 2 2 Incoming Call Distribution Group Features 45 2 2 2 1 Incoming Call Distribution Group Features SUMMARY 45 2 2 2 2 Group Call Distribution 48 2 2 2 3 Queuing Feature 51 2 2 2 4 Distribution Order 54 2 2 2 5 VIP Call 55 2 2 2 6 Overflow Feature 57 2 2 2 7 Log in Log out 59 2 2 2 8 Supervisory Feature 61 2 2 2 9 Supervisory Feature ACD 63 2 3 Call Forwarding FWD Do Not Distu...

Page 10: ...8 1 Automatic Route Selection ARS 118 2 9 Primary Directory Number PDN Secondary Directory Number SDN Features 124 2 9 1 Primary Directory Number PDN Secondary Directory Number SDN Extension 124 2 10 Busy Line Busy Party Features 130 2 10 1 Automatic Callback Busy Camp on 130 2 10 2 Executive Busy Override 130 2 10 3 Call Monitor 132 2 10 4 Second Call Notification to Busy Extension 133 2 10 4 1 S...

Page 11: ... Fixed Buttons 197 2 21 2 Flexible Buttons 199 2 21 3 LED Indication 202 2 21 4 Display Information 204 2 22 Administrative Information Features 206 2 22 1 Record Log Features 206 2 22 1 1 Station Message Detail Recording SMDR 206 2 22 1 2 Syslog Record Management 213 2 22 2 Printing Message 214 2 22 3 Call Charge Services 214 2 23 Hospitality Features 218 2 23 1 Hospitality Features SUMMARY 218 2...

Page 12: ... System Administration 264 3 1 2 1 Custom Service Builder 264 3 1 2 2 Reserved 265 3 1 2 3 Password Administration 265 3 1 2 4 System Backup Restore 265 3 1 2 5 System Reports 266 3 1 2 6 System Security 266 3 1 3 Fax Server 266 3 2 System and Subscriber Features 269 3 2 1 System Features 269 3 2 1 1 Alternate Extension Group 269 3 2 1 2 Auto Forwarding 269 3 2 1 3 Automated Attendant AA 269 3 2 1...

Page 13: ...vice Universal Port 288 3 2 1 46 Voice Mail Service 289 3 2 2 Subscriber Features 289 3 2 2 1 Auto Receipt 290 3 2 2 2 Automatic Fax Delivery 290 3 2 2 3 Automatic Login 291 3 2 2 4 Autoplay New Message 291 3 2 2 5 Bookmark 292 3 2 2 6 Call through Service 292 3 2 2 7 Call Transfer Scenario 292 3 2 2 8 Call Transfer Status 293 3 2 2 9 Callback Number Entry 293 3 2 2 10 Caller ID Callback 293 3 2 2...

Page 14: ...sy Subscriber CCBS 325 4 1 2 11 ISDN Service Access by Keypad Protocol 326 4 2 Multi connection Networking 327 4 2 1 Multi connection Networking Overview 327 4 2 2 Network Type Comparison 335 4 2 3 Multi connection Networking Survivability 336 4 2 3 1 Simplified Isolated Mode 336 4 3 Private Network Features 341 4 3 1 TIE Line Service 341 4 3 1 1 Making a TIE Line Call 341 4 3 1 2 TIE Line and Tru...

Page 15: ...on of System level Events 411 5 4 3 E mail Notification of Sensor Alarm 412 5 4 4 E mail Notification for Manager 413 5 5 System Data Control 414 5 5 1 PC Programming 414 5 5 2 PT Programming 415 5 5 3 DSP Resource Usage 415 5 5 3 1 DSP Resource Reservation 419 5 5 3 2 DSP Resource Advisor 420 5 5 4 Automatic Setup 422 5 5 5 Dynamic Host Configuration Protocol DHCP Server 423 5 5 6 Flexible Number...

Page 16: ...Table of Contents 16 Feature Manual ...

Page 17: ...Section 1 For Your Safety Feature Manual 17 ...

Page 18: ...heral equipment to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA There is a risk that fraudulent telephone calls will be made in the following cases A third party discovers a personal identification number PIN verification code PIN or extension P...

Page 19: ...ller password as soon as the NSX server system is installed at the site 4 Change the passwords periodically 5 It is strongly recommended that passwords of 10 numbers or characters be used for maximum protection against unauthorised access 1 1 1 For Your Safety Feature Manual 19 ...

Page 20: ...1 1 1 For Your Safety 20 Feature Manual ...

Page 21: ...Section 2 Call Handling Features Feature Manual 21 ...

Page 22: ... can be assigned a networking type Public Private or VPN Virtual Private Network Card Type Channel Protocol Type Networking Type Public DIL DID DDI MSN Private TIE 1 Virtual Private Network VPN 2 Mother Board V IPGW H 323 ü ü Mother Board V SIPGW SIP ü ELCOT CLCOT LCOT ü BRI PRI CO ü ü Extension QSIG Master ü QSIG Slave ü DID ü T1 LCOT ü GCOT ü DID ü TIE E M ü ü OPX EXTN E1 DR2 ü ü E M C ü ü E M P...

Page 23: ...Multiple Subscriber Number MSN Ringing Service 3 Destination Change with the Caller s Identification Number The Calling Line Identification CLI Distribution feature works in conjunction with the DIL DID DDI MSN features Feature Description Reference Calling Line Identification CLI Distribution Directs a call to a CLI destination if the caller s identification number has been assigned in the Caller...

Page 24: ...stribution it may also be necessary to set the following features Feature Description Reference Intercept Routing No Answer IRNA If a called party does not answer a call within a preprogrammed time period Intercept time it is redirected to the preprogrammed destination 2 1 1 6 Intercept Routing Busy DND If a called party is busy or in DND mode the call is redirected to the preprogrammed destinatio...

Page 25: ...routed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller s identification number is assigned in the Caller ID Table the call will not be routed to the DIL destination but routed to the CLI destination Programming Example of DIL Table The table can be prog...

Page 26: ...ight Tenant Number UM Service Group No Feature Manual References 2 1 1 5 Calling Line Identification CLI Distribution 3 2 1 40 Service Group 5 1 3 Tenant Service 5 1 4 Time Service 6 1 Capacity of System Resources 2 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI Description Provides automatic direction of an incoming call with a DID DDI number to a preprogrammed destination Each DID DDI n...

Page 27: ...nation but routed to the CLI destination The call is routed to the operator Intercept Routing No Destination A trunk call is received Does the DID DDI number match an extension number Yes The call is routed to the extension Does the DID DDI number match an extension number at another PBX or Trunk Access no Yes The call is routed to the TIE line or trunk No No Programming Example of DID DDI Table D...

Page 28: ...amming the DID DDI table The modification method removed number of digits added number can be programmed on a trunk port basis Modification Example Removed number of digits 6 Added number 10 Received DID DDI number 87654321 Modified DID DDI number 876543 21 1021 1 Remove the first 6 digits 2 Add 10 Inter digit Time When the Inter digit time expires the PBX stops receiving the DID DDI number and st...

Page 29: ...ences 2 1 1 5 Calling Line Identification CLI Distribution 3 2 1 40 Service Group 5 1 3 Tenant Service 5 1 4 Time Service 6 1 Capacity of System Resources 2 1 1 4 Multiple Subscriber Number MSN Ringing Service Description Provides automatic direction of an incoming ISDN BRI Basic Rate Interface line call with an MSN to a preprogrammed destination One ISDN BRI port can support a maximum of 10 MSNs ...

Page 30: ...ller ID Table the call will not be routed to the MSN destination but routed to the CLI destination No Are any MSNs assigned in the MSN table Yes The call is routed to the operator Intercept Routing No Destination The call is routed to the operator Intercept Routing No Destination A trunk call is received Programming Example of MSN Table for ISDN BRI Port 1 A table can be programmed for each ISDN B...

Page 31: ...when programming the MSN table The modification method removed number of digits added number can be programmed on a trunk port basis Modification Example Removed number of digits 6 Added number 10 Received MSN 87654321 Modified MSN 876543 21 1021 1 Remove the first 6 digits 2 Add 10 When using point to multipoint configuration with a BRI do not connect another ISDN terminal device in parallel with...

Page 32: ...hods a DIL b DID DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night 5 1 4 Time Service When the call has Caller ID information and the CLI is enabled for the time mode the call will be handled by the CLI method Programming Example of System Speed Dialling Table for CLI Location System Speed Dialling...

Page 33: ...tic redirection of incoming trunk and intercom calls There are three types of Intercept Routing as follows Feature Description Intercept Routing No Answer IRNA If a called party does not answer a call within a preprogrammed time period IRNA Timer the call is redirected to the preprogrammed destination Intercept Routing Busy If a called party is already handling a call new calls are handled as foll...

Page 34: ...the caller When using an analogue trunk a ringback tone is sent Operator The call will be redirected to the operator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 13 3 1 PBX Configuration 5 3 1 Optional Device Voice Message DISA System Option 1 DISA Intercept Intercept when all DISA ports are busy PS Ring Group 2 External Pager TAFAS 2 Other PBX Extension TIE ...

Page 35: ... ü PS ü Incoming Call Distribution Group ü PS Ring Group ü UM Group ü Fax Unit External Pager TAFAS ü DISA ü Idle Line Access no Phone no ü Trunk Group Access no Trunk Group no Phone no ü Other PBX Extension TIE with no PBX Code ü Other PBX Extension TIE with PBX Code ü Intercept for calls to an outside destination When an intercom trunk or DISA call is received by an extension and forwarded to an...

Page 36: ...t Intercept Routing for Extension Call IRNA Timer The IRNA timer can be set on a system basis and an extension basis for each time mode day lunch break night 8 2 Users User s Device Settings Intercept No Answer Time Intercept No Answer Time Day Lunch Break Night The Intercept Routing destination for each time mode will not apply for Intercept Routing Busy When the original destination is busy the ...

Page 37: ...ed a reorder tone will be sent to the caller However the Intercept Routing No Destination feature always functions for calls through the ELCOT CLCOT LCOT or T1 LCOT GCOT card even when disabled If an operator tenant PBX is not assigned The extension that is connected to the lowest numbered port and is ready to receive calls will be the intercept destination Intercept Routing No Destination also ap...

Page 38: ...p ü ü PS Ring Group ü ü UM Group ü ü Fax Unit ü External Pager TAFAS ü ü DISA Idle Line Access no Phone no ü ü Trunk Group Access no Trunk Group no Phone no ü ü Other PBX Extension TIE with no PBX Code ü ü Other PBX Extension TIE with PBX Code ü ü ü Available PC Programming Manual References 13 1 PBX Configuration 5 1 Optional Device Doorphone Destination Day Lunch Break Night 2 1 2 2 Internal Cal...

Page 39: ...tures regardless of Internal Call Block This feature can also restrict calling a doorphone from an extension on the basis of the COSs assigned to the extension and doorphone port 2 18 1 Doorphone Call PC Programming Manual References 10 7 3 PBX Configuration 2 7 3 System Class of Service Internal Call Block COS Number of the Extension Which Receive the Call from Other Extension 1 512 11 5 1 PBX Co...

Page 40: ...ation The light shows line conditions with a variety of light patterns 2 21 3 LED Indication Display Caller s Information Display Information The display shows the caller s information 2 21 4 Display Information External Pager Trunk Answer from Any Station TAFAS The external pager sends a ring tone when receiving a call 2 17 2 Trunk Answer From Any Station TAFAS Tone Voice during a Conversation Ca...

Page 41: ...ain features e g timed reminder 10 8 3 PBX Configuration 2 8 3 System Ring Tone Patterns Call from Others The ring tone patterns that arrive at an extension are determined by the pattern plan that is assigned to that extension through system programming Programming Example of Ring Tone Pattern Table Table No Intercom Call Hold Recall Trunk Call Hold Recall Doorphone Call Timed Reminder Call Back L...

Page 42: ...o known as Busy Station Signalling BSS The following notification method can be assigned for each extension depending on the call waiting and the telephone type a Call Waiting Tone Tone from the handset or built in speaker b OHCA Voice from the built in speaker c Whisper OHCA Voice from the handset d Off No notification Call Type Notification Method DPT IP PT Other Telephone Intercom Call Call Wai...

Page 43: ...the waiting caller s telephone number can be received The number will flash on the display for five seconds followed by a 10 second pause then flash again for five seconds Note that the received caller information may not be displayed on telephones or wireless phones connected to SLT ports PC Programming Manual References 9 23 PBX Configuration 1 1 Configuration Slot Card Property LCO type Caller ...

Page 44: ... Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy Extn Extn Extn Conditions Idle Extension Hunting applies to Intercom trunk and doorphone calls to a single destination An extension user can belong to only one idle extension hunting group If all the searched extensi...

Page 45: ...oming call distribution group is a group of extensions programmed through system programming 11 5 1 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Member List An incoming call distribution group receives calls directed to the group Each incoming call distribution group has a floating extension number default 6 two digit group number up to group 64 Incoming calls di...

Page 46: ...visor Extension Extn 100 Calls arriving at incoming call distribution group 1 Queuing Feature Five calls are waiting in a queue Monitors or controls the incoming call distribution group status 4 5 8 9 1 2 3 Group Call Distribution Calls are distributed by the assigned method Only three extensions agents can answer the call for Busy on Busy Overflow Feature a Sends a busy tone Busy on Busy or b Red...

Page 47: ... group for a break Log out They can leave the group temporarily when they are away from their desks to prevent calls being sent to their extensions 2 2 2 7 Log in Log out Supervisory Feature Incoming Call Queue Monitor The supervisor extension can monitor various information about the incoming calls for each incoming call distribution group on his display 2 2 2 8 Supervisory Feature Log in Log out...

Page 48: ...ber Group FWD to an outside party can be enabled or disabled for each COS The COS for incoming call distribution groups is also used for the Internal Call Block feature when an extension user calls an incoming call distribution group the PBX checks the COS of the calling extension against the COS of the incoming call distribution group 2 1 2 2 Internal Call Block PC Programming Manual References 2...

Page 49: ...xtn B Extn C Extn D Ring All extensions in the group ring simultaneously Delayed Ringing Delayed ringing or no ringing can be programmed for each extension in the group The call can be answered by pressing the flashing button even if no ring or a delayed time is set Delayed Ringing Rings after a specified time delay Rings immediately simultaneously Extn A Extn B Extn C Extn D 2 Call Waiting for In...

Page 50: ...all Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order This order depends on the type UCD or Priority Hunting Calls will arrive at idle buttons until all ICD Group buttons are occupied additional calls will wait in a queue Note In method b if an extension has one or more ICD Group buttons for an incoming call distribution group and all the IC...

Page 51: ...3 Queuing Feature Description When a preprogrammed number of extensions in an incoming call distribution group are busy additional incoming calls can wait in a queue The number of calls which can wait in the queue is programmable While calls are waiting in the queue the calls are handled by the Queuing Time Table which can be assigned for each time mode day lunch break night 5 1 4 Time Service Thi...

Page 52: ...t reached a destination by the time the final sequence is completed the call will be disconnected Explanation for Queuing Time Table 01 Queuing Time Table 01 Sequence 01 OGM 001 is sent Thank you for calling Panasonic The department you are calling is busy Please hold the line We will answer your call shortly Music on Hold is sent for 30 seconds OGM 003 is sent We are sorry to keep you holding The...

Page 53: ...mable The button shows the current status as follows Light Pattern Calls in the Waiting Queue Off No queued call Red on At or under the assigned number for Hurry up Rapid red flashing Over the assigned number for Hurry up The editing of the guidance used in the Queue announcement feature Backup Restore feature can only be used when the optional Storage Memory Card is mounted PC Programming Manual ...

Page 54: ...the previous call FIFO First In First Out The extension receives the first available call that was received from all the incoming call distribution groups to which it belongs Example Circular Calls have been distributed by DIL DID DDI CLI The number in the circle is the queuing order 1 6 Incoming Call Distribution Group 1 3 5 Incoming Call Distribution Group 2 2 4 Incoming Call Distribution Group ...

Page 55: ...riority order Each incoming call distribution group can enable or disable the VIP Call mode When the VIP Call mode is enabled for a group that group is given priority over other groups irrespective of the group distribution order When multiple groups enable the VIP Call mode the incoming call distribution group with the lowest numbered group has the highest priority After all calls queued in a gro...

Page 56: ...een distributed the calls in groups 2 and 4 are distributed evenly from the lowest numbered group FIFO Calls have been distributed by DIL DID DDI CLI The number in the circle is the queuing order 1 6 Incoming Call Distribution Group 1 3 5 Incoming Call Distribution Group 2 2 4 Incoming Call Distribution Group 3 Incoming Call Distribution Group 4 8 7 8 7 Distribution order 1 6 2 4 3 5 Explanation S...

Page 57: ...o extensions logged in and the Overflow immediately when All Logout setting is enabled d An Overflow command is assigned to the Queuing Time Table e The Overflow time expires f Manual Queue Redirection is performed Available Destination The overflow destinations can be assigned for each incoming call distribution group and each time mode day lunch break night 5 1 4 Time Service The destination can...

Page 58: ...the overflow destination is unavailable a If the trunk call arrives through the ELCOT CLCOT LCOT or T1 LCOT GCOT card 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 2 16 1 Direct Inward System Access DISA The line is disconnected 2 In all other cases Redirection is ignored and the Overfl...

Page 59: ...vated manually Not Ready by pressing the Wrap up button Log in Log out and Wrap up Status Example When the incoming call distribution group is in Priority Hunting distribution method Log out Incoming call Log in Ready Ready Ready Not Ready Extn 101 Extn 102 Extn 102 Extn 103 Extn 104 Wrap up Extn 105 Extn 106 Ready Waiting for a call After completing the call Answering a call Wrap up Making a repo...

Page 60: ...rap up Red on Not Ready Off Ready Wrap up mode cancel Automatic Log out A member extension may be logged out automatically if the Unanswered time expires a preprogrammed number of times consecutively The number of consecutive unanswered calls can be assigned for each incoming call distribution group If the extension is a member of more than one incoming call distribution group the unanswered numbe...

Page 61: ... 2 Flexible Buttons Operating Manual References 1 10 1 Leaving an Incoming Call Distribution Group Log in Log out Wrap up 2 2 2 8 Supervisory Feature Description An extension preprogrammed as a supervisor supervisor extension can monitor and control each member s status within the incoming call distribution group using a 6 line display PT Feature Description Incoming Call Queue Monitor The supervi...

Page 62: ...otal number of overflowed calls Total number of lost calls Average queuing time Extension in another ICD group Conditions Available Extension as a Supervisor Extension a One supervisor extension can be assigned for each incoming call distribution group but it need not belong to the group b One extension can be the supervisor extension of more than one incoming call distribution group Available Pai...

Page 63: ...ing statistical ACD report information Feature Description ICDG Management Group Monitor The ACD supervisor can monitor the condition of up to 4 ICD groups on the same screen by specifying monitoring conditions Furthermore the ACD supervisor can manage up to 64 ICD groups ICDG Management ACD Report The ACD supervisor can analyse the monitoring result as follows Filter Filters the monitoring result...

Page 64: ...oming calls received by the target ICD group Answered The number of incoming calls answered by the target ICD group Lost The number of incoming calls to the target ICD group cancelled by the caller Overflow The number of overflowed incoming calls to the target ICD group Talk Time 2 2 2 Incoming Call Distribution Group Features 64 Feature Manual ...

Page 65: ...time of cancelled calls for the target ICD group HH MM SS Max The longest waiting time of cancelled calls for the target ICD group HH MM SS Max Waiting Calls The maximum number of calls waiting in the queue of the target ICD group Agent Item Description Total Answer Total Answer The number of calls that the target agent answers Talk Time Total The total talking time for the target agent HH MM SS A...

Page 66: ...esults as necessary There are 2 ways to export reports Manual export Export the report manually as a CSV file The exported file can be saved to a NAS or a PC that can access Web Maintenance Console Scheduled export The report is exported automatically as a CSV file at specified times Up to 10 schedules can be registered and each one can be enabled or disabled individually The file is exported acco...

Page 67: ...sor through system programming The number of calls that can have monitoring saved up to 1 200 000 calls Feature Manual References 2 23 2 Room Status Control 2 23 3 Call Billing for Guest Room PC Programming Manual References 8 7 Supervisors ICDG Management 11 5 3 PBX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellaneous 11 5 4 PBX Configuration 3 5 4 Group Incoming Call Distribu...

Page 68: ...calls including doorphone calls and trunk calls including a call from an extension that placed a trunk call on a consultation hold separately 2 3 2 Call Forwarding FWD Description Extensions and incoming call distribution groups can forward their calls to preset destinations There are several different types of forwarding and the circumstances under which the calls are forwarded for each type diff...

Page 69: ...lity Condition for Original Extension Incoming Call Distribution Group Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX ü Only available when FWD to extension is allowed through COS programming 1 PS ü Incoming Call Distribution Group ü PS Ring Group ü UM Group ü Fax Unit ü External Pager TAFAS ü DISA ü Only available for incoming trunk calls Incoming intercom and doorphone calls cannot b...

Page 70: ...an use this feature FWD to Trunk COS programming determines the extensions or incoming call distribution groups that can forward calls externally The original extension s TRS Barring and ARS still apply to the forwarded call Trunk Call Duration The duration of a trunk call can be restricted by a system timer Trunk call duration is assigned separately for calls between an extension user and an outs...

Page 71: ...ion must specify the Remote FWD COS setting The authorised extension with the specified Remote FWD COS can then assign a Group FWD button to perform remote forwarding The forwarding status of the target extension can be checked via the LED of the button Note Pressing this button only allows the forwarding feature to be enabled or disabled The forwarding destination should be set at the extension s...

Page 72: ...SUA010 KX NSUA050 KX NSUA100 or KX NSUA500 must be installed to the Activation Key in order to use this feature One activation key is required for each extension that will use this feature Even though DSS buttons for the forwarding extension indicate that the extension is busy it can still receive calls If another call is received FWD No Answer will operate as normal It is possible to set the forw...

Page 73: ...tal Telephony Feature Manual References 2 1 1 6 Intercept Routing 2 2 1 Idle Extension Hunting 2 2 2 6 Overflow Feature 5 1 1 Class of Service COS Operating Manual References 1 6 1 Forwarding Calls 2 3 3 Do Not Disturb DND Description An extension user can make use of the DND feature If this feature is set calls will not arrive at the extension but will arrive at another extension using the Idle E...

Page 74: ...ing Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Assistant DND Override 8 1 1 Users User Container Add User Edit User Telephony Feature 29 1 3 My Portal Telephony Feature Manual References 5 1 1 Class of Service COS Operating Manual References 1 2 4 When the Dialled Line is Bus...

Page 75: ...to that extension can be switched temporarily without clearing the FWD destination During setting the LED of the button shows the current trunk call FWD DND status The forwarding type and destination for trunk calls can also be set FWD DND for intercom calls The FWD DND status for intercom calls to that extension can be switched temporarily without clearing the FWD destination During setting the L...

Page 76: ...PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features FWD DND Set Cancel Call from CO Extension FWD DND Set Cancel Call from CO FWD DND Set Cancel Call from Extension Group FWD Set Cancel Call from CO Extension Group FWD Set Cancel Call from CO Group FWD Set Cancel Call from Extension 10 9 PBX Configuration 2 9 System System Options Option 1 PT Fwd DND...

Page 77: ... answer incoming calls from the following three line preferences Each of these line preferences can be assigned on each extension through personal programming Preferred Line Assignment Incoming Type Description No Line Select a line by pressing the desired Line Access button to answer an incoming call after you go off hook PDN Answers a call arriving at a Primary Directory Number PDN button simply...

Page 78: ...olleagues can confirm the caller information of a call to another extension using the DSS button before picking up the call Pressing the corresponding DSS button will call the extension receiving the call rather than picking up the call While hearing the busy tone the user can check the caller s information on the LCD The call can be picked up by pressing the same DSS button again Example Outside ...

Page 79: ... Call Pickup Deny Preventing other extensions from picking up calls ringing at your extension is also possible Conditions Call Pickup applies to Intercom trunk and doorphone calls Internal Call Block An extension that is restricted by COS from calling certain extensions 2 1 2 2 Internal Call Block also cannot pick up any calls ringing at those extensions Directed Call Pickup A user can also pick u...

Page 80: ... Group Monitor This feature is available only under the following conditions The Call Pickup Group Monitor Feature setting is enabled in call pickup group settings The Call Pickup Group Monitoring setting is set to Display Tone1 3 or Display only in extension settings The LCD display time is set in Call Pickup Group Monitor LCD Display Duration s in timer settings When a call arrives at a call pic...

Page 81: ...will be displayed while listening to background music The LCD corresponds with the call waiting tones 1 2 and 3 as follows Tone 1 Tone 2 Tone 3 Monitor cycle 15 s Monitor display time Default 5 s PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous Call Pickup Group Monitor LCD Display Duration s 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main ...

Page 82: ...nt of the room However other intercom calls would ring even if Hands free Answerback was set Walking COS can also be used with this feature Conditions Hands free Answerback applies to Intercom calls and trunk calls including calls directed to an incoming call distribution group in UCD or Priority Hunting distribution method 2 2 2 2 Group Call Distribution Hands free Answerback for Trunk Calls Syst...

Page 83: ...Dial IRNA Recall Tone Tone Length Reorder Tone for PT Hands free 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Assistant Automatic Answer Caller 10 9 PBX Configuration 2 9 System System Options Option 1 PT Operation Automatic Answer for Call from CO after Option 3 Confirmation Tone Tone 2 Paged Automatic Answer Option 4 Transfer Automatic Answer for Transferred Call 8 2 Users...

Page 84: ...y This feature is also known as Automatic Station Release Conditions A PT PS user hears a reorder tone for a preprogrammed time period and then the PT PS returns to idle status automatically However an SLT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled within a preprogrammed time peri...

Page 85: ...doing so ring calling is switched to voice calling or vice versa at the called party The called party may deny voice calling PDN SDN It is not possible to temporarily change the called party s preset call receiving method when making a call using a Primary Directory Number PDN button or Secondary Directory Number SDN button 2 9 1 Primary Directory Number PDN Secondary Directory Number SDN Extensio...

Page 86: ... 7 Pause Insertion 2 5 4 8 Host PBX Access Code Access Code to the Telephone Company from a Host PBX 2 5 4 9 Special Carrier Access Code 2 5 4 2 Emergency Call Description An extension user can dial the preprogrammed emergency numbers after seizing a trunk regardless of the restrictions imposed on the extension In addition Extension can make a preprogrammed emergency numbers without seizing a trun...

Page 87: ...ount Button A flexible button can be customised as the Account button The Account button is used in place of the feature number for entering an account code This button is useful because it can be used at any time while feature number entry is allowed only when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call ha...

Page 88: ... changed to Pulse mode It is possible to select the pulse rate for a trunk port that has been set to Pulse mode There are two pulse rates Low 10 pps and High 20 pps It is possible to assign the minimum duration of the DTMF signal sent to a trunk port that has been set to DTMF mode PC Programming Manual References 9 24 PBX Configuration 1 1 Configuration Slot Port Property LCO Port Dialling Mode DT...

Page 89: ...KX NCP1180NE LCOT4 KX TDA0181NE LCOT16 KX TDA0180NE LCOT8 KX TDA0183NE LCOT4 Loop current detection is performed on active trunks whenever the trunk is seized and or at fixed intervals When a trunk is in busy out status loop current detection is performed at fixed intervals returning the trunk to in service status once a loop current is detected An extension assigned as the manager can manually ch...

Page 90: ... trunk a preprogrammed number of pauses are inserted after the code ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 2 8 1 Automatic Route Selection ARS PC Programming Manual References 9 24 PBX Configuration 1 1 Configuration Slot Port Property LCO Port Pause Time 10 3 PBX Configuration 2 3 System Timers Counters...

Page 91: ... through the host PBX 2 7 1 Toll Restriction TRS Call Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 2 8 1 Automatic Route Selection ARS SMDR The dialled number including the Host PBX Access code will be recorded on SMDR only if the modified number setting is selected in the ARS setting for SMDR ...

Page 92: ... inserted between the user dialled Special Carrier Access code and the subsequent digits 2 5 4 7 Pause Insertion Conditions TRS Barring TRS Barring checks only the dialled telephone number excluding the Special Carrier Access code 2 7 1 Toll Restriction TRS Call Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mod...

Page 93: ...an extension user goes off hook no line is selected The extension user must select the desired line to make a call Prime Line When an extension user goes off hook the preset line is selected automatically A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can override the preset Line Preference temporarily by pressing the d...

Page 94: ...k Access Pressing an idle CO button automatically switches on the hands free operation mode and allows a user to use On hook Dialling The user need not press the SP PHONE button MONITOR button or lift the handset When a user of a UT series SIP extension uses an S CO button to seize a trunk and then initiates a call the outgoing call may be disrupted by an incoming call In this case the user hears ...

Page 95: ...lass of Service External Call Block 11 1 1 PBX Configuration 3 1 1 Group Trunk Group TRG Settings Main Line Hunting Order 11 1 2 PBX Configuration 3 1 2 Group Trunk Group Local Access Priority 8 3 1 Users User s Flexible Button Wired Extension Type Parameter Selection for Single CO Parameter Selection for Group CO 8 3 2 Users User s Flexible Button Portable Station Type Parameter Selection for Sin...

Page 96: ... automatically stored 2 6 3 Last Number Redial Speed Dialling Personal Personal Programming Personal Operation with the Feature Number System Programming PC Programming only 2 6 4 Speed Dialling Personal System System System Programming 2 6 4 Speed Dialling Personal System External System Programming 2 6 5 Speed Dialing External LDAP Quick Dialling System Programming PC Programming only 2 6 6 Quic...

Page 97: ...vailable only when in system personal programming mode Secret Dialling Example When storing the number 9 123 456 7890 and concealing the telephone number 123 456 7890 Enter INTERCOM 9 1 2 3 4 5 6 7 8 9 0 INTERCOM Note It is possible to store a Memory Dialling feature number at the beginning of the Memory Dialling numbers It is possible to store several feature numbers in one Memory Dialling locati...

Page 98: ...t Number Redial Description Every extension automatically saves recently dialled external telephone numbers and extension numbers to allow the same number to be dialled again easily Through system programming the outgoing call log can be set to log dialled extension numbers Automatic Redial If Last Number Redial is performed in hands free mode and the called party is busy redialling will be automa...

Page 99: ...ination are combined and displayed with the most recent call log If an extension user makes a call over a TIE connection using the PBX Code method Access with PBX Code the outgoing call log does not display the Access Code on the PT s display If an extension user uses a DSS key to make a call to another extension the user can use the redial feature to call the same extension number If an extension...

Page 100: ...g Manual References 1 2 3 Redial 1 14 1 Using the Call Log 2 6 4 Speed Dialling Personal System Description An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data or the PBX system data Personal Speed Dialling is also known as Station Speed Dialling Depending on system programming the System Speed Dial items displayed o...

Page 101: ...isplay PT while on hook can display the System Speed Dialling Directory Limiting the display by tenant System Speed Dial For System Speed Dial an extension can reference the data for System or for each tenant the extension is member of depending on system programming In Tenant Exclusive mode System Speed Dial is displayed on display PTs as follows Only information about extensions that belong to t...

Page 102: ...itions listed below will be configured by the Web MC in advance as LDAP Database search conditions LDAP Linkage propriety DN setting that indicates the search start position Search LDAP Attribute Search filter Search time Up to 200 candidates can be displayed in the search results The number of candidates can be configured in Program Settings Initial value shows 24 candidates Up to 3 LDAP attribut...

Page 103: ...atabase is queried If there is no matching data a name from the network will be displayed if there is no name registered to the network no name will be displayed If any of the following cases are detected when using the LDAP database a name from the network will be displayed If there is no name registered to the network no name will be displayed 1 When you cannot connect to the LDAP database 2 Whe...

Page 104: ... Virtual Private Network ISDN VPN 5 1 4 Time Service 6 1 Capacity of System Resources Operating Manual References 1 2 2 Easy Dialling 2 6 7 Hot Line Description An extension user can set his extension to automatically dial a preprogrammed telephone or extension number whenever he goes off hook This feature is also known as Pickup Dialling If the Hot Line feature is set a dial tone is generated for...

Page 105: ...Feature Manual References 6 1 Capacity of System Resources Operating Manual References 1 2 2 Easy Dialling 2 6 7 Hot Line Feature Manual 105 ...

Page 106: ...cable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that are exceptions to the denied codes These numbers are defined as exception codes TRS Barring Override by System Speed Dialling If the call is made using System Speed Dialling the call can override the TRS Barring E...

Page 107: ... Long Distance Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are located and can also make cellular phone long distance local calls A level 3 user cannot make international cellular phone calls apart from to the boss s cellular phone but can make long distance local calls A level 4 user cannot ma...

Page 108: ...y Lunch Break Night 1 1 1 1 6 1 2 2 2 2 6 1 1 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings TRS TRS Level Day Lunch Break Night 2 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Override by System Speed Dialling 2 7 1 Toll Restriction TRS Call Barring Barring 108 Feature Manual ...

Page 109: ...g level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming it is possible to select a different method of TRS Barring With this method each level has its own separate set of denied codes and exception codes which are only applied to that level 15 5 PBX Configuration 7 ...

Page 110: ...e Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international calls to the country where the factory is located and can also make cellular phone long distance local calls A level 3 user can only make cellular phone calls to the company cellular phone and can also make any international lo...

Page 111: ...is useful in preventing unauthorised calls which could be possible through certain telephone company exchanges 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Check for Dial It is programmable whether TRS Barring checks the digits dialled after the External Feature Access during a trunk call 2 11 7 External Feature Access EFA 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Check after EFA Host P...

Page 112: ...ll trunks A TRS Barring level can be changed by some features The priority of features when multiple features are used is as follows 1 Dial Tone Transfer 2 7 4 Dial Tone Transfer 2 Budget Management 2 7 2 Budget Management 3 TRS Barring Override by System Speed Dialling 4 Walking COS Verification Code Entry 2 7 5 Walking COS 2 7 6 Verification Code Entry 5 Extension Dial Lock PC Programming Manual...

Page 113: ... call charge reaches the preprogrammed limit during a conversation When multiple extension users are using the same verification code or the same extension through the use of Walking COS simultaneously each caller can have access to the total remaining budget of the extension or verification code PC Programming Manual References 8 2 1 Users User s Device Settings Device Settings Option 3 Charge Li...

Page 114: ... 7 4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS Barring level 2 7 1 Toll Restriction TRS Call Barring Barring for an extension user temporarily After that the extension user can make his call Example An extension user can call a manager to release the restriction on outgoing calls e g international calls 1 Call 2 Change TRS Barring level 3 Make a trunk c...

Page 115: ...Features Incoming Call Distribution Group Log in Log out 2 2 2 7 Log in Log out Absent Message setting 2 20 2 Absent Message Extension Dial Lock 2 7 3 Extension Dial Lock Time Service Changing the Time Mode day lunch break night 5 1 4 Time Service Conditions When a trunk call is made using Walking COS the Class of Service of the specified extension is applied 5 1 1 Class of Service COS the budget ...

Page 116: ...ng and billing purposes A verification code personal identification number PIN is required to use this feature Conditions CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers a personal identification number PIN verification code PIN or extension PIN of the PBX The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from th...

Page 117: ... 14 3 PBX Configuration 6 3 Feature Verification Code User Name 3 14 3 PBX Configuration 6 3 Feature Verification Code Verification Code PIN 4 14 3 PBX Configuration 6 3 Feature Verification Code COS Number 5 14 3 PBX Configuration 6 3 Feature Verification Code Itemised Billing Code for ARS 6 14 3 PBX Configuration 6 3 Feature Verification Code Budget Management PC Programming Manual References 6 ...

Page 118: ... a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the trunk Yes No Is the carrier found in the appropriate time block Yes Is the dialled number found in the Leading Number Exception Table No Yes default Yes Is normal Trunk Access allowed Because all trunks ar...

Page 119: ...umber of digits of dialled number excluding a leading number 16 2 PBX Configuration 8 2 ARS Leading Number Leading Number 16 2 PBX Configuration 8 2 ARS Leading Number Additional Number of Digits 16 2 PBX Configuration 8 2 ARS Leading Number Routing Plan Number ARS Leading Number Table Location No 0001 0002 0003 Routing Plan Table No 1 4 5 Additional Remain No of Digits 7 0 5 3 Leading No 039 03 0...

Page 120: ...he entry order the order in which entries are listed 16 4 PBX Configuration 8 4 ARS Routing Plan Priority ARS Routing Plan Table 9 00 12 00 15 00 21 00 9 00 12 00 15 00 21 00 1 A telecom 1 A telecom 1 A telecom 3 C telecom 3 C telecom 3 C telecom 3 C telecom 3 C telecom Time A Time B Time C Time D Time A Time B Time C Time D SUN SAT Time Table Routing Plan Table 1 Carrier Priority 1 Priority 2 5 6...

Page 121: ... Configuration 8 5 2 ARS Carrier TRG Priority TRG Priority 16 5 2 PBX Configuration 8 5 2 ARS Carrier TRG Priority TRG 01 TRG 128 Modify Command 12 Assign the commands to modify the dialled number to access the carrier 16 5 1 PBX Configuration 8 5 1 ARS Carrier Main Setting Modify Command CLIP Table No 16 Assign the CLIP number for the carrier CLIP numbers are assigned according to the CLIP Table ...

Page 122: ...r s Device Settings Device Settings CLIP CLIP ID 6 Optional Assignment Authorisation Code for a Tenant 13 An Authorisation code can be assigned for each carrier and each tenant 16 5 PBX Configuration 8 5 ARS Carrier 16 5 3 PBX Configuration 8 5 3 ARS Carrier Authorisation Code for Tenant Authorisation Code for a Trunk Group 14 An Authorisation code can be assigned for each trunk group and each car...

Page 123: ...the PBX using PC programming 2 ARS Leading Number Exception Table 3 ARS Leading Number Table 4 ARS Routing Plan Table 6 5 Tool Import 6 6 Tool Export This is useful when a carrier has changed the call charge and the updated data can be used for multiple customers A TRS Barring check is done before ARS is applied 2 7 1 Toll Restriction TRS Call Barring Barring PC Programming Manual References 6 5 T...

Page 124: ...m and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions secretaries can make calls for PDN extensions bosses on the SDN button For example a boss can ask a secretary to make a call and put the call on hold after which the boss can retrieve the held call Thr...

Page 125: ...sultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call is on hold by a corresponding SDN extension A call is on hold by the corresponding PDN extension or another corresponding SDN extension Rapid red flashing A call is arriving at an Incoming Call Distrib...

Page 126: ...ff Off Slow Red Flashing 4 The Call Held by Ext 103 is Answered by Ext 101 SDN buttons Off Extn 103 Off Extn 102 Extn 101 Boss PDN buttons Off Off Green On Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Red On SDN buttons Off Extn 103 Extn 101 Red On Extn 101 5 A Call From 222 2222 Arrives at Ext 101 Rapid Red Flashing SDN buttons Off Extn...

Page 127: ...sign SDN buttons corresponding to the same PDN extension When a PDN extension has an idle CO button or ICD Group button calls will arrive on the following buttons according to the following priority Incoming intercom calls to an ICD group ICD Group button PDN button Incoming trunk calls S CO button G CO button L CO button PDN button Incoming trunk calls to an ICD group ICD Group button S CO button...

Page 128: ...HCA A PDN extension cannot receive OHCA or Whisper OHCA unless the call is made using a corresponding SDN button 2 10 4 3 Off hook Call Announcement OHCA 2 10 4 4 Whisper OHCA Alternate Calling Ring Voice It is not possible to temporarily change the called party s preset call receiving method ring tone or voice when calling a PDN extension unless the call is made using a corresponding SDN button 2...

Page 129: ... Single CO Group CO ICD Group SDN 8 3 2 Users User s Flexible Button Portable Station Type Parameter Selection for SDN Extension Number for SDN 12 1 PBX Configuration 4 1 Extension DSS Console Feature Manual References 2 2 2 2 Group Call Distribution 2 21 3 LED Indication 5 1 1 Class of Service COS 6 1 Capacity of System Resources Operating Manual References 1 4 2 Holding a Call 1 5 1 Primary Dire...

Page 130: ...that the feature was set In other words the extension that set the feature first will receive a callback ringing first This feature cannot be used for calls to the Unified Messaging system a SIP extension or an ISDN extension PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Automatic Callback Busy Cancel 10 6 3 PBX Configuration 2 6 3 System Numbe...

Page 131: ...rd Two way Transfer g During Consultation Hold This feature is not available for a trunk to trunk call via DISA One touch Executive Busy Override Automatic Callback Busy cannot be used on trunks that have this feature enabled 2 10 1 Automatic Callback Busy Camp on PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Executive Override Deny Set Cancel ...

Page 132: ... Line Security 2 11 5 Data Line Security has been set b While receiving OHCA 2 10 4 3 Off hook Call Announcement OHCA 2 10 4 4 Whisper OHCA c During a Conference call with 4 or more participants 2 14 Conference Features d During a doorphone call 2 18 1 Doorphone Call e While Live Call Screening LCS is activated 3 2 2 19 Live Call Screening LCS f During Consultation Hold g When using wireless devic...

Page 133: ...d if the user performing Call Monitoring is connected via QSIG TIE PC Programming Manual References 10 6 3 PBX Configuration 2 6 3 System Numbering Plan B NA DND Call Feature 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Executive Call Monitor 8 2 1 Users User s Device Settings Device Settings Option 2 Data Mode Option 3 Executive Override Deny Feature Manual References 2 14 ...

Page 134: ... Enable Call Waiting disabled Call Waiting tone OHCA or Call Waiting tone Whisper OHCA or Call Waiting tone The notification receiving methods Call Waiting tone OHCA and Whisper OHCA are available only when the called extension is having a conversation with another party If the called party is not yet connected with the other party e g still ringing on hold etc the calling extension will hear a ri...

Page 135: ...scription An extension user can talk with a busy extension through the built in speaker and microphone of the called party s PT If the existing call is using a handset a second conversation is made using the speakerphone and microphone so that the called extension can talk to both parties Conditions COS programming determines which extensions can use this feature This feature is available when the...

Page 136: ... the Call Waiting tone will be sent to the called extension 2 10 4 2 Call Waiting Tone To receive Whisper OHCA on an IP PT the preferred codec must be either G 711 or G 729A When an extension user is on a call using the G 722 codec and receives Whisper OHCA he will hear the Call Waiting tone instead 2 10 4 2 Call Waiting Tone If the called extension does not use a KX DT300 or KX DT500 series telep...

Page 137: ... BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Assistant OHCA Whisper OHCA Feature Manual References 5 1 1 Class of Service COS Operating Manual References 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA 2 10 4 Second Call Notification to Busy Extension Feature Manua...

Page 138: ...tion through the built in speaker during a conversation using the handset Conditions Capable Telephones KX DT300 series KX DT500 series KX NT series To enable this feature system programming is required If disabled hands free conversation is performed instead Operating Manual References 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor 2 11 3 Mute Description During a conversa...

Page 139: ...rsation pressing an Answer button enables one to answer the second call by placing the current call on hold Pressing a Release button enables one to disconnect the line during or after conversation or to complete a Call Transfer It is possible to switch from headset mode to hands free mode or vice versa during a conversation by pressing the Headset button Headset users cannot use the following fea...

Page 140: ... Access EFA mode 2 11 7 External Feature Access EFA Terminate Button A flexible button can be customised as the Terminate button Disconnect Time Only for Flash Recall Mode The amount of time between successive accesses to the same trunk is programmable for each trunk port This feature outputs an SMDR call record 2 22 1 1 Station Message Detail Recording SMDR restarts the call timer inserts the aut...

Page 141: ...e g is going to be transferred to an extension of the host PBX Consultation Hold a condition that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third party ...

Page 142: ...ached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected after the third tone After the call has ended the extension user cannot make further trunk calls until the charge limit has been increased or cleared by an extension assigned as a manager 2 7 2 Budget Management Dialling Digit Restriction during Conversation While engaged ...

Page 143: ...SIP Extension users the line will be disconnected without hearing any warning tones when the trunk call limitation expires Logical Partitioning When Logical Partitioning is enabled the following types of calls are restricted 1 Legacy trunk and IP trunk calls Restricted PBX Legacy Trunk IP Trunk 2 TIE to trunk calls PBX TIE to CO Restricted Extension PBX Private line Legacy Trunk IP Trunk 3 Trunk t...

Page 144: ...X Legacy Trunk IP Trunk Conference 5 Calls to an outside line legacy or IP trunk that cross over a Multi connection network and the area ID is different for each PBX PBX B Area ID 2 Outside call over Multi connection network Restricted Extension PBX A Area ID 1 Multi connection Legacy Trunk IP Trunk 2 11 8 Trunk Call Limitation 144 Feature Manual ...

Page 145: ...tem System Options Option 2 Extension CO Call Limitation For Incoming Call 10 9 PBX Configuration 2 9 System System Options Option 2 Applying logical partitioning 11 1 1 PBX Configuration 3 1 1 Group Trunk Group TRG Settings Main CO CO Duration Time 60s Extension CO Duration Time 60s 15 5 PBX Configuration 7 5 TRS Miscellaneous Dial Digits Limitation After Answering Dial Digits Feature Manual Refe...

Page 146: ...uring a call between a caller using the DISA feature 2 16 1 Direct Inward System Access DISA and an extension or an outside party the line is disconnected PC Programming Manual References 9 24 PBX Configuration 1 1 Configuration Slot Port Property LCO Port CPC Signal Detection Time Outgoing Incoming 2 11 9 Calling Party Control CPC Signal Detection 146 Feature Manual ...

Page 147: ... originator can replace the handset Call Transfer with Announcement is also known as Call Transfer Screened Call Transfer without Announcement is also known as Call Transfer Unscreened Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time the call will be redirected to the Transfer Recall destination assigne...

Page 148: ...fer Recall destination Yes The set extension ICD group or UM group is memorised as the Transfer Recall destination No The transferrer is memorised as the Transfer Recall destination No No No Yes Is the recall destination an extension ICD group or UM group Available destination Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX ü PS ü Incoming Call Distribution Grou...

Page 149: ...r destination This is useful for transferring calls to an outside destination 2 6 Memory Dialling Features Automatic Transfer by SDN Button or DSS Button Pressing an SDN button or DSS button during a conversation with an extension or outside party can automatically transfer the call to the specified destination 2 9 1 Primary Directory Number PDN Secondary Directory Number SDN Extension It is possi...

Page 150: ... Transfer is completed immediately after dialling the transfer destination s number This is similar to Call Transfer without Announcement 2 12 1 Call Transfer except that the transferrer does not hear even a ringback tone the transferred call is connected directly to the destination Conditions General The availability of this feature depends on the SIP service provider Since the SIP service provid...

Page 151: ...ved within a preprogrammed time period Hold Recall is heard at the extension which put the call on hold If the extension is engaged in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Recall activates Automatic Call Hold A PT user can be programmed holdin...

Page 152: ...e operations must be performed when the held call is intended to be retrieved from another extension using the holding extension number If the following occurs frequently with an SLT choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder tone is heard instead of a dial tone If a call is not termina...

Page 153: ...n assigned to the extension which parked the call If the destination is engaged in a call the Hold Alarm will be heard If a parked trunk call is not retrieved within a preprogrammed time period Default 30 minutes it is automatically disconnected Call Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone A flexible button can be customised as the Call Park but...

Page 154: ...tion that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third party all on one line In Call Hold the party on hold and the third party are connected to the extension using separate lines When the extension user is having a ...

Page 155: ...nal music source For tenants the type of call determines which tenant s music source is used as follows Type Music Source Incoming Intercom Calls Outgoing Calls Selected based on the tenant setting to which the extension user belongs Incoming Trunk Calls Selected based on the tenant setting of the distribution method DIL DID DDI MSN DSP Resource Usage Music on Hold playback requires a certain numb...

Page 156: ...n select which sites to upload the file to and the BGM number for each site When uploading to a Slave unit the user can select only the BGM number and the file is uploaded only to that PBX Installation Manual References 4 5 Connection of Peripherals PC Programming Manual References 5 2 System Control MOH 10 2 PBX Configuration 2 2 System Operator BGM 10 11 1 PBX Configuration 2 11 1 System Audio G...

Page 157: ...KX NSX Series max 255 parties Legacy gateway max 32 parties Parties are counted at the PBX where the conference originated DSP Resource Usage A conference call requires a certain number of DSP resources If all DSP resources are in use this operation cannot be performed To ensure a minimum level of performance DSP resources can be reserved for conference calls 5 5 3 DSP Resource Usage PC Programmin...

Page 158: ...me a trunk to trunk call if enabled through system programming When a trunk to trunk call is established the call will end when the Trunk to Trunk Call Duration timer has elapsed 2 11 8 Trunk Call Limitation The timer applied is that of the trunk group containing the trunk being used for the call immediately preceding the conference The timer cannot be extended If both trunks are analogue trunks t...

Page 159: ...e this feature Conditions S CO Button A flexible button can be customised as the S CO button Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 2 11 5 Data Line Security and Executive Busy Override Deny 2 10 2 Executive Busy Override PC Programming Manual References 10 9 PBX Configuration 2 9 System System Opti...

Page 160: ...ation can be heard by the other members Push to talk feature for PT PS SLT users PT PS SLT users that are members of a Broadcast Mode call can enable their own ability to speak by pressing any of their dial keys during the Broadcast Mode announcement This feature can be disabled through system programming Broadcast Mode can be used to broadcast an announcement to multiple PS users With Automatic A...

Page 161: ...nding a notification The caller will hear a notification tone and the requesting extension s information will be shown on the display for five seconds Conference Groups Eight conference groups can be programmed and a maximum of 31 members can be assigned to each group The available destinations as members of the conference group are as follows Destination Availability Wired Extension PT SLT SIP Ex...

Page 162: ...the call the conference or announcement is established If no members answer the call within the preprogrammed time limit the caller will hear a busy tone The caller will hear a confirmation tone every time a member answers the call When the originating caller of a conference group call goes on hook the call ends and all participating members will be disconnected The conference group call will reac...

Page 163: ...tem Class of Service COS Settings Miscellaneous Conference Group Call Operation 10 9 PBX Configuration 2 9 System System Options Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 11 9 PBX Configuration 3 9 Group Conference Group Broadcast Mode Ability to Talk Automatic Answer w o Extension Setting 11 9 1 PBX Configuration 3 9 Group Conference Group Member List Fea...

Page 164: ...3 System Timers Counters DISA Door Reminder U Conf DISA No Dial Intercept Timer 13 3 1 PBX Configuration 5 3 1 Optional Device Voice Message DISA System Option 1 DISA Intercept Intercept when No Dial after DISA answers DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each DISA ...

Page 165: ...runk Security ü ü No Security ü ü ü ü 1 ü Available 1 If trunk call is available Account Code Entry 2 5 4 3 Account Code Entry is also available Note DISA AA service and Operator Call 5 1 5 Operator Features are available for any security mode Security Mode Override by Verification Code Entry If the caller performs Verification Code Entry 2 7 6 Verification Code Entry while hearing a DISA message ...

Page 166: ...unch Break Night Walking COS Through DISA If the caller performs Walking COS extension number and PIN entry while hearing a DISA message the security mode can be temporarily changed to No Security mode 2 7 5 Walking COS After performing Walking COS the following features are available using the settings of the specified extension Intercom call TIE line call Trunk call Call Forwarding FWD Do Not Di...

Page 167: ... trunk 01 are routed to the DISA OGM with floating extension number 5801 If the number of the received call after modification according to the Caller ID table is 12341115678 the call originator is recognised as extension 200 and the Walking COS feature is automatically activated System programming is required to enable this feature SMDR The call information for DISA is recorded as the one of the ...

Page 168: ... the dialled number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answering expires DISA Delayed Answer time expires DISA Second Digit Time for Automated Attendant expires No What method is assigned for DISA Intercept Routing No Dial Operator Disable AA 0 AA 9 The call is...

Page 169: ...nued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destination answer the call Does the destination answer the call No Yes The call is established The call is disconnected E E Does the caller press while hearing a ringback tone Call ...

Page 170: ... calls will be made using the Trunk to Trunk Call feature of DISA The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs extension PINs secret c Selecting complex random PINs that cannot be easily guessed d Changi...

Page 171: ...l Limitation If the timer expires the line will be disconnected unless the originating caller extends the time by sending any DTMF signalling The caller can prolong the call duration within the preprogrammed time period and preprogrammed number of times 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA CO to CO Call Prolong Counter DISA CO to CO Call Prolong Time Aut...

Page 172: ... Transfer to CO is disabled and the destination trunk does not support End of Call Detection Transfer is cancelled and the conversation returns to the trunk on hold If the call is transferred to an ICD group the call will wait in a queue until answered but the Queuing Time Table will not function When using this feature do not use the Executive Busy Override feature to interrupt the established ca...

Page 173: ...rs the call to Cellular Phone 2 At this point the CLIP information shown on Cellular Phone 2 may be one of the following Case 1 When Extn 101 forwarded the call Automatic Walking COS was performed with Cellular Phone 1 s telephone number Displayed CLIP Same as if Extn 101 made a trunk call Case 2 When Extn 101 forwarded the call Automatic Walking COS was not performed and Option 4 is set to Enable...

Page 174: ...d a name through system programming for programming reference 13 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Name PC Programming Manual References 2 1 4 Easy Setup Wizard 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA Delayed Answer Timer DISA Mute OGM Start Timer after answering DISA No Dial Intercept Timer DISA 2nd Dial Timer for AA DI...

Page 175: ...y Wired Extension PT SLT ISDN Extension T1 OPX ü PS ü 1 Incoming Call Distribution Group ü SIP Extension PS Ring Group UM Group ü Fax Unit ü External Pager TAFAS DISA Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no Other PBX Extension TIE with no PBX Code Other PBX Extension TIE with PBX Code 1 A PS destination can be used to forward fax calls to a fax machine at another...

Page 176: ...SA Door Reminder U Conf DISA Intercept Timer Day Lunch Break Night 13 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Fax Extension Feature Manual References 2 16 1 Direct Inward System Access DISA 3 1 3 Fax Server 2 16 2 Automatic Fax Transfer 176 Feature Manual ...

Page 177: ...er to transfer the call Paging Deny An extension user can choose not to receive paging announcements Paging Group Each paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups In a Multi connection network external pagers at any site can be assigned to a paging group 5 1 2 Group Example Extension User Group 1 ...

Page 178: ...through system programming Paging DND When DND 2 3 3 Do Not Disturb DND is set for incoming calls it is programmable whether your extension receives paging through system programming Multi connection Network 4 2 Multi connection Networking In a Multi connection network pagers are numbered sequentially based on the site number and the pager s port PC Programming Manual References 10 6 1 PBX Configu...

Page 179: ...oating extension number Pager Volume It is possible to change the volume of an external pager through system programming 1 The default floating extension number depends on the value specified for Numbering Plan in Easy Setup 2 1 4 Easy Setup Wizard Installation Manual References 4 5 Connection of Peripherals PC Programming Manual References 2 1 4 Easy Setup Wizard 10 6 1 PBX Configuration 2 6 1 Sy...

Page 180: ...n incoming call is not answered within a preprogrammed time period ringing stops and the call is cancelled Call Duration The call duration can be restricted by a system timer If the timer expires the call will be disconnected Door Open While engaged on a doorphone call the extension user can unlock the door to let the visitor in 2 18 2 Door Open A doorphone number can be referenced for each doorph...

Page 181: ...en feature can be used from the Video Door Phone 2 18 5 Communication IP Camera Video Door Phone PC Programming Manual References 9 29 PBX Configuration 1 1 Configuration Slot DOORPHONE Card Card Property For Output Device Type 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf Doorphone Open Duration 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Door ...

Page 182: ...ith the manufacturer of a device before installing it After a sensor has been activated the PBX will ignore any further alerts from the same sensor for the duration specified by a timer This timer can be set separately for each sensor As long as the previous sensor call is still being performed any further alerts from the same sensor are ignored The assigned sensor name and or number are shown on ...

Page 183: ...ay device and a DOORPHONE card To connect an external relay to a legacy gateway 5 3 1 Stacking Connection refer to the documentation of the legacy gateway The port of the DOORPHONE card to which the relay is connected must be assigned through system programming as a relay port not a door opener port Some devices may be unable to communicate correctly with the PBX Confirm compatibility with the man...

Page 184: ... KX NTV150 and KX NTV160 that can be registered is 128 KX NTV150 and KX NTV160 are registered as an optional IP device rather than a user device Optional IP devices are not assigned to a user container but to an optional IP device container KX NTV150 and KX NTV160 are counted as SIP extensions The total number of SIP extensions including KX NTV150 and KX NTV160 cannot exceed the maximum number of ...

Page 185: ...nual References 13 6 PBX Configuration 5 6 Optional Device Optional IP Device Operating Manual References 1 11 1 If a Doorphone Door Opener is Connected 2 18 5 Communication IP Camera Video Door Phone Feature Manual 185 ...

Page 186: ...on Presentation CLIP COLP Automatic Number Identification ANI Caller s information which is sent from an E1 or T1 line stacking connection only 5 3 1 Stacking Connection 2 Service Features Features Description Reference Calling Line Identification CLI Distribution Directs a DIL DID DDI MSN call to a CLI destination if the caller s identification Caller ID CLIP ANI has been assigned to the Caller I...

Page 187: ...nal Call Data 1 Local International Call Data 2 Local International Call Data 10 Long Distance Call Data Area Code Removed No of Digits Added No Trunk Group No 1 2 Modification Table 1 3 Modification Table 1 00 Not programmable 3 2 0 001 Blank 0 Table Selection Modification Table Note When caller s information is sent through an ISDN line and the call type is Subscriber National or International t...

Page 188: ... 00987654321 001987654321 1 Remove the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each location of the table the following items can be assigned a Telephone number Trunk Access number caller s telephone number b System Speed Dialling name caller s name shown on the display or SMDR c CLI desti...

Page 189: ...stitute type FSK and Bellcore type FSK For SLC type cards you can set the Ringing Start Mode of Extension Caller ID setting as follows Mode 1 Enables pre ringing Pre ringing control is performed when a call with caller ID information is received Even if pre ringing is enabled the FSK signal is sent between the first and second rings Mode 2 Disables pre ringing caller ID information is sent after t...

Page 190: ...s Option 8 Extension Caller ID Sending Incoming Call Wait Timer for Extension Caller ID 14 1 PBX Configuration 6 1 Feature System Speed Dial 11 1 3 PBX Configuration 3 1 3 Group Trunk Group Caller ID Modification Feature Manual References 2 6 4 Speed Dialling Personal System 2 22 1 1 Station Message Detail Recording SMDR 2 19 2 Incoming Call Log Description When an incoming public trunk call with ...

Page 191: ...g destination If a call is forwarded to several extensions before being answered the information is logged in the call logs for all the extensions it was forwarded to If a call is forwarded to an incoming call distribution group and is not answered the information is not logged in the call log for the incoming call distribution group The following types of calls will be recorded as Not Answered in...

Page 192: ... possible to select which Incoming Call Logs record call information when a call to an incoming call distribution group is answered by a member of the group Only the Incoming Call Log of the extension that answered the call Both the Incoming Call Log of the extension that answered the call and that of the incoming call distribution group E mail Notification of Missed Calls Extension users can rece...

Page 193: ...ces 2 6 4 Speed Dialling Personal System 2 21 2 Flexible Buttons 5 4 1 E mail Notification for Extension Users 6 1 Capacity of System Resources Operating Manual References 1 14 1 Using the Call Log 3 1 2 Settings on the Programming Mode 2 19 2 Incoming Call Log Feature Manual 193 ...

Page 194: ...l Tone It is possible to set Message Waiting while hearing a ringback tone busy tone or DND tone Messages are always left on the original destination extension regardless of that extension s FWD settings Both the extension that sent and received a message waiting notification can cancel the left message If the extension that received a notification calls back the extension that sent the notificati...

Page 195: ...4 When the Dialled Line is Busy or There is No Answer 1 8 Using the Unified Messaging Features 2 20 2 Absent Message Description An extension user can set or select a message e g the reason for absence to be displayed on his telephone When a display PT user calls the extension the message is shown on the caller s telephone The following messages can be programmed as desired Type Message No Message...

Page 196: ... 2 2 28 Remote Absent Message PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Absent Message Set Cancel 8 2 1 Users User s Device Settings Device Settings Option 3 Absent Message 14 5 PBX Configuration 6 5 Feature Absent Message Feature Manual References 6 1 Capacity of System Resources Operating Manual References 1 6 2 Showing a Message on the C...

Page 197: ...Access Menu on the display ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit the programming mode FLASH RECALL Used to disconnect the current call and make another call without hanging up Flash Recall mode or Terminate mode or used to send a flash recall signal to the telephone company or host PBX to access their features External Featur...

Page 198: ... storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature button PAUSE Used to insert a pause in a stored number With an APT it is used as the PROGRAM button Soft Used to select the item displayed on the bottom line of the display SELECT Used to select the displayed item or to call the displayed number SHIFT Used to a...

Page 199: ...this button Direct Station Selection DSS Used to access an extension with one touch One touch Dialling Used to access a preprogrammed party or feature with one touch Incoming Call Distribution ICD Group Used to access a specified incoming call distribution group for making or receiving calls Message Used to leave a message waiting indication or call back the party who left the message waiting indi...

Page 200: ...ween the CLIP and CLIR service Connected Line Identification Restriction COLR 1 Used to switch between the COLP and COLR service ISDN Hold Used to transfer a call using the telephone company Headset Used to turn on off the headset mode while idle Used to switch between hands free mode and headset modes during a conversation Time Service Switching Mode Automatic Manual 1 Used to switch between the ...

Page 201: ...tons can be organised into multiple pages You can toggle between pages by pressing the NEXT PAGE key as follows Press NEXT PAGE Note The appearance of the NEXT PAGE button differs depending on the telephone model Conditions Self Labelling Up to 12 characters can be assigned to the LCD of each flexible button through personal system programming 8 3 1 Users User s Flexible Button Wired Extension Lab...

Page 202: ... from another extension Green flashing Message s present no incoming call Red on No message s present no incoming call Off APT Incoming call Red flashing Message s present no incoming call Red on No message s present no incoming call Off 2 Light Pattern of the Line Status Buttons Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line Status S CO G ...

Page 203: ... flashing Incoming call to the incoming call distribution group in Ring distribution method For information on the light patterns of PDN and SDN buttons refer to 2 9 1 Primary Directory Number PDN Secondary Directory Number SDN Extension 3 Light Pattern of the Corresponding Extension Status Button Light Pattern Corresponding Extension Status Button DSS Off Idle Red on Busy Incoming call 1 DND for ...

Page 204: ...rmation while making or receiving calls if they are available Display Item Display Example Condition The extension number and name of the calling or called extension or incoming call distribution group 123 Tom Smith Status of the called extension 123 Busy The number and name of the optional device D02 1st Door The dialled telephone number 1234567890 The received call information a Caller s name b ...

Page 205: ...the display s size limitation are not displayed In this case information which have been programmed is hidden but not altered PC Programming Manual References 10 9 PBX Configuration 2 9 System System Options Option 5 PT Feature Access No 1 8 8 2 1 Users User s Device Settings Device Settings Option 5 Display Language Option 5 Incoming Call Display Option 5 Automatic LCD Switch when Start Talking 1...

Page 206: ...Data The following data will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoing c Log in Log out information d PBX error log 5 6 3 Local Alarm Information e Hospitality feature information 2 23 1 Hospitality Features SUMMARY f Printing Message information 2 22 2 Printing Message Memory for SMDR A specified number of call rec...

Page 207: ...3210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 Pattern B 80 digits with call charge information 1 2 3 4 5 7 8 9 10 Cost 8 2 00560 00EU Duration 8 00 00 05 Time 7 10 03AM 10 07AM Date 8 digits 01 02 02 01 02 02 Dial Number 20 I 1234567890123456789 ACC Code 10 987654321...

Page 208: ...ws the following codes Dxxx Outgoing trunk call from a doorphone xxx doorphone number 2 18 1 Doorphone Call Txxx Outgoing trunk call by TIE line service xxx trunk group number xxx Verified call xxx verification code 2 7 6 Verification Code Entry 4 CO Trunk Shows the trunk number used for the call For patterns A and B 00 will be shown for trunk numbers over hundred 2 22 1 Record Log Features 208 Fe...

Page 209: ...number is added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out status 2 23 2 Room Status Control Timed Reminder Shows the status of a timed reminder either Start No Answer or Answer 2 24 3 Timed Reminder Printing Message Shows the selected message 2 22 2 Printing...

Page 210: ...corded 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Intercom Call Log in Log out status Controls whether the log in log out status is recorded 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Log in Log out ARS dial Controls whether the user dialled number or the modified number is shown The Host PBX Access code followed by the access code can be shown as ...

Page 211: ...enance Main SMDR Options Option Condition Code RC Answered call Controls whether the time of answering an incoming trunk call is shown 19 1 PBX Configuration 11 1 Maintenance Main SMDR Options Option Condition Code AN Room status Controls whether room status changes are shown 14 2 PBX Configuration 6 2 Feature Hotel Charge Main SMDR for External Hotel Application 1 Room Status Control Timed Remind...

Page 212: ...unk to trunk calls by Call Transfer FWD or DISA recording each as incoming call and outgoing call Incoming calls to a PDN or SDN extension The PBX waits for a preprogrammed time period between the end of dialling and start of the SMDR timer for outgoing trunk calls When the PBX has sent out all dialled digits to the telephone company and this timer expires the PBX starts counting the call A displa...

Page 213: ...plicated call records may be output Using SMDR with applications SMDR data can also be monitored by applications For more information see your application s documentation Installation Manual References 4 5 Connection of Peripherals PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Dial Analogue CO Call Duration Start 10 7 1 PBX Configuration 2...

Page 214: ...ed PC Example If message 1 is preprogrammed as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connected PC can then be used to generate employee work records Conditions Up to seven s can be stored for each message PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System N...

Page 215: ... digits two digits before and after the decimal xx xx The calculation method used by the PBX varies depending on whether the telephone company sends the meter indication or the actual call charge a Call charge with tax and margin in meter indication Meter indication received from the telephone company Call Charge Rate 1 Tax Rate 1 Margin Rate b Call charge with tax and margin in charge Charge rece...

Page 216: ...s General Call Charge Reference by Call Charge Reference Button A display telephone user can check the total call charge for his own extension using the Call Charge Reference button A flexible button can be customised as the Call Charge Reference button Pay Tone Service It is possible to select whether the PBX starts counting the call charge from when the PBX detects the answer signal from the tel...

Page 217: ...ences 2 7 6 Verification Code Entry 2 21 2 Flexible Buttons 6 1 Capacity of System Resources Operating Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 4 1 2 Manager Programming 2 22 3 Call Charge Services Feature Manual 217 ...

Page 218: ... Unified Messaging Extensions whose Unified Messaging mailboxes are set to hospitality mode can be restricted to using certain features such as listening to messages and changing the mailbox owner name 3 2 1 22 Hospitality Mode 1 Check in and check out information may not be output depending on system settings For details refer to 2 23 2 Room Status Control 2 23 2 Room Status Control Description A...

Page 219: ...tatus Control button that was pressed determines which room status each room extension can be switched to For example if the Check in button was pressed the Check in button s light flashes red and the hotel operator can select which room extensions to check in In addition DSS buttons on the hotel operator s extension or a paired DSS Console show the room status of each extension as follows Light P...

Page 220: ...Last Number Redial 2 7 3 Extension Dial Lock 2 22 1 1 Station Message Detail Recording SMDR 2 24 3 Timed Reminder Operating Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 4 1 3 Supervisory Monitor ACD Control 2 23 3 Call Billing for Guest Room Description Separately from SMDR it is possible to output a record of calls along with charges e g telephone...

Page 221: ...otelpbx ch 01 01 00 06 52PM 202 01 Call amount 0012 02 01 00 06 07PM 202 01 123456789 02 01 00 07 30PM 202 01 012345678901234 02 01 00 08 45PM 202 01 0011234567890123 01 24 30 FR00084 50 001 00 10 12 FR00010 20 1234567890 00 06 36 FR00006 60 12345 00 03 00 FR00003 00 12345 1 2 3 4 5 6 7 8 9 1 A programmable title e g hotel name 14 2 PBX Configuration 6 2 Feature Hotel Charge Bill SMDR for External...

Page 222: ...amming Manual or consult your system administrator If the total number of call records exceeds 90 of available memory call records from the extension with the largest number of records will be automatically printed out and the records printed out will be combined in memory into one aggregate record to save space PC Programming Manual References 11 5 3 PBX Configuration 3 5 3 Group Incoming Call Di...

Page 223: ...g PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the wrong PIN is entered three times the line will be disconnected If the wrong PIN is entered a preprogrammed number of times successively that extension will become locked and even entering the correct PIN will not unlock it Only an extension assigned as the manager can unl...

Page 224: ...2 7 3 Extension Dial Lock and the extension personal identification number PIN 2 24 1 Extension Personal Identification Number PIN will not be cleared by this feature For Users in Canada only If dial tone 2 is heard after Extension Feature Clear After performing Extension Feature Clear Call Waiting will be enabled if Extension Clear Call Waiting is set to Clear through system programming In this c...

Page 225: ...Outgoing Message OGM A different message can be assigned for each time mode day lunch break night 5 1 4 Time Service PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf Timed Reminder Repeat Counter Timed Reminder Interval Time Timed Reminder Alarm Ringing Duration 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Remote Tim...

Page 226: ...ced out Service out START SEP 29 11 13AM MON PROG INFO RING MENU Related to the Service in and Service out state Indicates whether or not it can be used as a user device The Service out state is a state in which the devices that the user uses such as the main devices sub devices and wireless devices are registered in the User Container In addition the Service out state refers to a state where the ...

Page 227: ...eless Device Available device for User Main Device Service In Main Device Sub Device Wireless Device Available device for User Main Device Sub Device Wireless Device Available device for User Sub Wireless Device Service In Main Device Service Out by Main Device Main Device Service In by Main Device Main Device Sub Device Wireless Device Available device for User Main Device Sub Device Wireless Dev...

Page 228: ...a DHLC port has an XDP extension the XDP port does not move when Smart Desk is used to move to another port This is because the DPT and XDP are independent separate extensions You cannot Service in or Service out via DISA CTI PC Programming Manual References 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Smart Desk Operating Manual References 1 13 2 Service in Service out Smar...

Page 229: ...f the User Container Service in on a sub device or wireless device is only possible from an operational device which can be registered as a sub device or wireless device For details about the registrable devices see 2 29 User Container A Normal User cannot Service in on a sub device In addition when entering the sub device Service in Access Code a reorder tone will be heard It is not possible to S...

Page 230: ... serviced out as well However unlike with the normal Service out state before other user services in the previous user is stored before servicing out and the sub devices and wireless devices will automatically reconnect and become operational when the main device of that user is serviced in again You can change the setting that determines whether password authenitication is required when servicing...

Page 231: ...t Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for Any of the features below are performed Account Code Entry Consultation Hold Answering a Timed Reminder call with no message Answering a sensor call Tone 4A 4B This tone is heard when new messages have been recorded for the extension Conditions Dial Tone Type A B It is possible to select dial tone type A or ...

Page 232: ... from an external paging device or an extension before being paged 2 Sent when a call is received in Hands free Answerback mode Tone 3 1 1 Sent before a conversation is established when using the Paging feature 2 Sent when a conversation is established with the extension in the following modes after the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Vo...

Page 233: ... Tones It is possible to eliminate each tone PC Programming Manual References 10 9 PBX Configuration 2 9 System System Options Option 3 Confirmation Tone Tone 1 Called by Voice Confirmation Tone Tone 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from DOORPHONE Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone Tone 4 1 Start C...

Page 234: ...itions CTI application software must be installed on the connected PC In addition KX NSXF004 Activation Key for CTI interface is required to use CTI applications In a Multi Connection network the activation key is required only for the Master unit The protocols supported by the KX NS Series are shown below Type API Protocol Third Party Call Control ECMA CSTA Phase 3 TAPI 2 1 Only one CTI server ca...

Page 235: ...10 9 PBX Configuration 2 9 System System Options Option 6 CTI 2 26 1 Computer Telephony Integration CTI Feature Manual 235 ...

Page 236: ...ular phone user who answers a trunk call forwarded from the PBX using DISA can transfer that call to an extension including over a TIE connection or to an outside party It is also possible to establish a Conference call perform Call Splitting and page with a call on hold to transfer the call 2 16 1 Direct Inward System Access DISA DISA Call Transfer to outside user From the transfer destination in...

Page 237: ...calls available on the mother board For systems connected to an Expansion Gateway a BGM can be selected from up to 8 sound resources for each Gateway and the BGM can be played to the terminals integrated by these terminals BGM External Hardware requirement A user supplied external pager External pagers can be used with the following priorities TAFAS Paging BGM 2 17 1 Paging 2 17 2 Trunk Answer Fro...

Page 238: ...ssage numbers OGM 1 to 128 and their corresponding floating extension numbers are shared among all sites Therefore the contents of message 01 floating extension number 5801 at site A may be different from the contents of message 01 floating extension number 5801 at site B Messages at all sites can be recorded listened to and deleted using the Master unit However in feature operation a PBX can use ...

Page 239: ...same message to multiple sites Messages are downloaded to a PC in WAV G 711a µ format Messages uploaded from a PC must be in one of the following formats WAV linear PCM or WAV G 711a µ Installation Manual References 4 3 3 DSP S Card KX NS0110 DSP M Card KX NS0111 DSP L Card KX NS0112 PC Programming Manual References 2 1 4 Easy Setup Wizard 7 2 5 Utility File Message File Transfer PC to PBX 7 2 6 U...

Page 240: ...ration configuration of the User Container is shown below Tenant A Paging Pickup A Paging Pickup B Call Pickup V Call Pickup B Call Pickup A Wired terminal Wireless terminal Wired terminal Wireless terminal User A Extension 100 User B Extension 101 User C User A User D User B User E User C Extension 201 Extension User Grp 1 UM Mail box User D Extension 102 User E Extension 203 Extension User Grp 2...

Page 241: ...ble devices vary depending on the Activation Key The configurable devices depending on the Activation Key are shown below Grade Main device Sub device Wireless device Public device UM Mailbox Advanced user Usable Usable Usable Usable Usable Mobile user Usable Unusable Usable Usable Usable Normal user Usable Unusable Usable Unusable Usable In addition the availability of certain usable features can...

Page 242: ...ice Main Wired Wired Wireless Wired Check the following during configuration when adding users The total amount of main sub wireless and public devices is less than 2000 Sub Wired Not supported Wired Wireless Not supported Supported Not supported Public Supported Not supported Supported Supported UM Supported Supported Supported Supported No criteria the number of UM Mailboxes is unblocked Note An...

Page 243: ...ll devices by using the extension number of the main device as a representative number This representative number is referred to as the main extension number The AK of the User Container requires Network ICD Group and PS Roaming by Network ICD Group for the Public device When the DSS button of the main device is designated to the number other than the user extension number it turns on red and does...

Page 244: ...n operation to add users and edit user information is provided in the Web Maintenance Console The required sub public device according to the user s grade is selected when adding new users or when editing the users after you have added them The UM mailbox is automatically created automatically associated with the user and can be used immediately after adding a new user The system will automaticall...

Page 245: ...system operation Example of editing a user extension number is shown as the following Before Editing User Container Port Main 301 Main 302 Mailbox 301 Mailbox 302 301 302 303 Editing a Change user 301 to 302 User 302 already exists so this chance cannot be made b Change user 301 to 303 The registration number changed Automatically changes in response to the user number change Main 301 303 301 303 ...

Page 246: ...ce can also be deleted all calls of the operational state are released and the device will be serviced out Active calls will be ended when the user gets deleted When assigning an Activation Key that is currently being used to another user the user using it must first be deleted Please be careful of the following things when adding a new user A new user can be created even if the device of the spec...

Page 247: ... various settings of the Access code or the various settings of each used device in the User Web Settings 1 User WEB Settings A window displaying the configurable settings where specific items can be adjusted will be shown when signed in with your own user account Items of which you do not possess editing permission can only be shown for reference Conditions Settings regarding the relation between...

Page 248: ...irectory LDAP that the user uses For more information refer to 5 10 Configuration of Users Synchronising User Information with an LDAP Directory in the Installation Manual Feature Manual References 2 6 5 Speed Dialing External LDAP 2 29 2 Call Control Feature 2 29 2 1 Main Device Device Common Description By calling the user s main device it is possible to send an incoming call signal to the main ...

Page 249: ...ISA Busy tone played after pressing Dial after hearing the DT Busy tone played after pressing Dial after hearing the DT Busy tone played after pressing Dial after hearing the DT Busy tone played after pressing Dial after hearing the DT DSS The user status can be displayed by assigning the user s extension code to the DSS When the user s main device is serviced in and the user status is on Idle DND...

Page 250: ... stopped by the receiver modification feature the incoming call to the sub devices wireless devices and public devices will also be stopped Recalls for the terminal handling such as pending recalls and callbacks only arrive on the operation device Transferred recalls arrive on the transfer recall destination extension as configured in the main extension 4 Call Call interception between user device...

Page 251: ...e DT hearing outside line dialing During consultation hold During conference calls can be used during 2 way recording The settings per device listed below operate based on the settings of the main extension sub extension On Off of the BGM status LCS On Off when the main extension and sub extension both are on LCS On Private Mode the LCS incoming calls will be performed prioritizing the main extens...

Page 252: ...erminal by having another device performing one of the operations listed below if any of the main sub wireless devices except general purpose SIP terminals is on a call Call interception Handset is off hook during standby Press SP Phone Monitor during standby The conditions are listed in the section Call interception between user devices of Sub devices Call waiting Sound during a call call waiting...

Page 253: ...of a destination at another PBX as the forwarding destination for that Public Device within the User Container This allows multiple ICD groups at remote locations to receive calls together In addition to the Ring distribution method Uniform Call Distribution UCD and Priority Hunting can also be selected 2 2 2 2 Group Call Distribution Telephone Company ICD Group Private network PBX 1 KX NSX1000 20...

Page 254: ...Device 3 Public Device 4 A mobile number operating in a mobile network Example Image of an incoming call on a cellular phone of another network Telephone Company Cellular Company TIE PBX 2 KX NSX1000 2000 PBX 1 KX NSX1000 2000 User Container Main Device Public Device 1 Public Device 2 Public Device 3 Public Device 4 Conditions 1 Inbound call 2 29 2 Call Control Feature 254 Feature Manual ...

Page 255: ...ing to a call received via the PBX on an outside line Transfers to extension 101 by entering DTMF 101 DTMF 101 PSTN 102 101 Mobile network This feature can only be used from a mobile device public linked to the User Container The call is treated the same as when Hooking from an SLT extension of an SLT extension call by the sent to the PBX outside line from the cellular device during a call The out...

Page 256: ...aller destination extension includes CLI caller destination extension settings and Automatic password authentication extension settings Speed dial number Telephone number Name Call extension 000 90344445555 Suzuki 105 001 90923334444 Yamada 002 80100112013334444 Tom 201 The telephone numbers of public devices registered to the User Container are prioritized over telephone numbers registered to Sys...

Page 257: ...lboxes will be made separately from the user mailbox ICDG Mailbox At the initial start up the ICDG mailbox itself automatically creates mailboxes respective to the number of ICDG If the ICDG extension number is changed the number of the respective mailboxes will also be updated Manager Mailbox The mailbox for the system manager of the tenant unit and the mailbox for the message manager will be aut...

Page 258: ...ings from the sub device to the main device main extension log The information on all the devices of the User Container is recorded as information on the main device in the ACD report call monitor 2 29 2 8 CTI Description Operation from any of the devices owned by the user main sub wireless public will be notification controlled for CTI by the extension number of the main device of the user Condit...

Page 259: ...the SIP terminal is partially limited Consult your dealer for more information Feature Manual References 2 26 1 Computer Telephony Integration CTI Installation Manual References 3 1 3 Using CTI Applications 2 29 2 Call Control Feature Feature Manual 259 ...

Page 260: ...2 29 2 Call Control Feature 260 Feature Manual ...

Page 261: ...Section 3 Unified Messaging System Feature Manual 261 ...

Page 262: ...stem as a whole and can access many settings The system manager s duties include setting up mailboxes assigning COS settings and changing the service mode UM Ports and the UM Group A port acts as a pathway into the Unified Messaging system so when a call is directed to the Unified Messaging system it requires one available UM port The total number of available port is 128 for a PBX The UM ports of...

Page 263: ...nified Messaging system is part of the same system as the PBX the Unified Messaging system s data coordinates with PBX settings For details refer to 5 10 Configuration of Users in the Installation Manual Each port is assigned an extension number 9 7 PBX Configuration 1 1 Configuration Slot UM Property UM Port Property Main Extension Number When hunting for an available UM port the PBX ignores any ...

Page 264: ...n 1 1 Configuration Slot UM Property UM Port Property 10 5 PBX Configuration 2 5 System Holiday Table 10 9 PBX Configuration 2 9 System System Options Option 9 11 7 PBX Configuration 3 7 Group UM Group Operating Manual References 1 8 Using the Unified Messaging Features 3 1 2 System Administration Description System administration programming diagnosis system prompt administration etc can be perfo...

Page 265: ...hether to back up messages received only within a specified period Set whether to back up messages only when the remaining capacity of the mailbox reaches a certain level Set whether to delete messages from the mailbox after backup Set whether all messages or just old messages are backed up A record of backup information Description Completion Status Date Time and Total Elapsed Time can be viewed ...

Page 266: ...ed automatically This report is stored expansion Storage Memory Card not default installed Storage Memory Card PC Programming Manual References 7 5 Utility Report 3 1 2 6 System Security Description Protects the Unified Messaging system from unauthorised programming and or use By default the System Manager and Message Manager cannot access the system from their telephones until the System Administ...

Page 267: ...ber The mailbox to forward faxes to must also be specified 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing Caller ID Mode 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing PIN Mode DIL DDI DID MSN routing Routing a call to the Unified Messaging system via DIL DDI DID MSN and assigning that entry a UM service group 3 2 1 40 Service Group whose service type ...

Page 268: ...in the header 24 4 UM Configuration 5 4 System Parameters Parameters Fax Management Page Retransmission Fax activity is recorded in the fax report 3 1 2 5 System Reports Simplified Isolated Mode Even if a Fax Card is integrated into the Expansion Gateway the fax feature cannot be used during Simplified Isolated Mode Error handling Through system programming it can be specified whether a fax is ret...

Page 269: ...ming Manual References 23 2 UM Configuration 4 2 Service Settings Parameters Automated Attendant Alternate Extension 3 2 1 2 Auto Forwarding Description Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed A message can be forwarded up to 9 times and forwarding stops at the 9th designated mailbox Note that you cannot auto forward messages to the...

Page 270: ...1 2 Mailbox Settings Basic Setting External MSG Delivery Auto FWD Personal Custom Serv 23 3 UM Configuration 4 3 Service Settings Custom Service e A subscriber transfers the caller to Automated Attendant service PC Programming Manual References 23 2 UM Configuration 4 2 Service Settings Parameters 3 2 1 4 Automatic Two way Recording for Manager Description Calls to and from specified extensions ca...

Page 271: ...ecutive Busy Override Whisper OHCA 2 10 4 4 Whisper OHCA Automatic recording will not be performed when both the target extension and the other party are ISDN extensions Conversations recorded with this feature are backed up via System Backup Restore 3 1 2 4 System Backup Restore PC Programming Manual References 7 10 Utility Automatic Two way Recording 8 6 Supervisors Automatic Two way Recording 8...

Page 272: ...e transferred to a trunk PC Programming Manual References 21 1 UM Configuration 2 Class of Service Call Transfer Call Transfer to Outside 24 4 UM Configuration 5 4 System Parameters Parameters Transfer to Outside Operating Manual References Subscriber Operation 1 8 5 Transferring Calls Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line 3 2 1 8 Caller ID Call Routing Descr...

Page 273: ...t Description Allows you to store telephone numbers and record a caller name for each telephone number The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers when the system directs a call to the subscriber from one of the preprogrammed callers Caller ID Screening and when the system pages the subscriber by intercom Intercom Paging There are 2 ty...

Page 274: ...erecorded message designed to greet all incoming callers and provide relevant information A maximum of 32 Company Greetings can be recorded and a Company Greeting can be assigned for each time mode day night lunch and break and holiday for each Service Group The start time of morning greeting afternoon greeting and evening greeting can be set Conditions The System Manager can change the Company Gr...

Page 275: ... Description The following Custom Service types are available Menu Transfer Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Messages Callers can be guided to an extension mailbox outside destinations including mobile phones operator fax machine other Custom Services etc without the assistance of an operator D...

Page 276: ...erences 7 5 4 Utility Report UM View Reports 23 3 UM Configuration 4 3 Service Settings Custom Service Operating Manual References Manager Operation 2 2 2 Message Manager Features Recording Messages 3 2 1 16 Dialling by Name Description Allows the caller to be connected to the desired subscriber s mailbox or extension by searching for the subscriber by name Using the dialling keys the caller can e...

Page 277: ...M Configuration 4 1 Service Settings Caller ID PIN Call Routing c The Incoming Call Service of a service group assigned to a DIL DDI DID MSN entry is set to Fax Service 18 2 PBX Configuration 10 2 CO Incoming Call DIL Table Port Settings DIL UM Service Group No 18 3 PBX Configuration 10 3 CO Incoming Call DDI DID Table UM Service Group No 18 4 PBX Configuration 10 4 CO Incoming Call MSN Table MSN ...

Page 278: ...scriber to access certain subscriber services in a dedicated hospitality mode Subscribers in hospitality mode can listen to messages change the password change personal greetings and change the owner s name if enabled to do so through system programming Also it is possible to set whether the password personal greeting and owner name settings are deleted upon check out PC Programming Manual Referen...

Page 279: ...view a caller by playing a series of prerecorded questions and recording the caller s responses As the callers answer questions they are recorded into an interview mailbox After a caller records the answers the interview mailbox lights a message waiting lamp on the interview mailbox owner s extension When retrieving the messages the subscriber only hears the answers to the questions In order to us...

Page 280: ... feature is only available when a The subscriber s name has been recorded b The subscriber s extension number is set c The Directory Listing parameter for the subscriber s Class of Service is set to Yes To return to the previous menu in Automated Attendant service or Custom Service press Feature Manual References 3 2 1 3 Automated Attendant AA 3 2 1 15 Custom Service 3 2 1 27 Logical Extension All...

Page 281: ...sent Up to 3 devices can be configured for receiving notifications Note To receive notifications about missed calls extension users should specify e mail addresses in their user settings 5 4 1 E mail Notification for Extension Users Conditions KX NSUN001 KX NSUN010 KX NSUN050 KX NSUN100 KX NSUN500 KX NSUM001 KX NSUM010 KX NSUM050 KX NSUM100 KX NSUM500 KX NSUA001 KX NSUA010 KX NSUA050 KX NSUA100 or...

Page 282: ...al E mail Option Fax Option 24 4 UM Configuration 5 4 System Parameters Parameters E mail Option Feature Manual References 3 1 3 Fax Server 5 4 1 E mail Notification for Extension Users Operating Manual References Subscriber Operation 1 8 6 Other Features Message Waiting Notification Device Notification To turn Device Notification On Off 3 2 1 30 Message Waiting Notification Lamp Description Autom...

Page 283: ...when urgent messages have been left in the subscriber s mailbox A maximum of 3 devices can be programmed by the System Administrator or subscriber for use with this feature When the Unified Messaging system calls a device and the call is not answered the system will try to call the device again The number of retries and the delay time between retries can be programmed by the System Administrator T...

Page 284: ...Settings Basic Setting External MSG Delivery Auto FWD Personal Custom Serv No DTMF Input Operation 3 2 1 34 On Hold Announcement Menu Description Allows callers other than the first caller in a queue to listen to prerecorded announcements or music The On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using Web Maintenance Console or by importing WAV files...

Page 285: ...ode Determines how calls to an operator will be handled when the line is busy The Busy Coverage options are Hold No Answer Coverage Call Waiting and Disconnect Message No Answer Coverage Mode Determines how calls will be handled when an operator does not answer within the time specified for Operator No Answer Time The No Answer Coverage options are Caller Select Leave Message Disconnect Message an...

Page 286: ...ated Attendant Interview Custom Service Fax and Transfer to Mailbox Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key Note For caller convenience we recommend programming all ports to use Custom Service as the Incoming Call Service 3 2 1 15 Custom Service PC Programming Manual References 22 UM Configuration 3 UM Extension Tru...

Page 287: ...tion Are announcements that instruct a caller A maximum of 8 languages can be stored as system prompts The name of each language can be stored as well When the System Administrator selects a language for the system settings the desired language can be selected using this name label data Primary can be specified by selecting one of the stored languages and become the default setting unless another ...

Page 288: ...x Description Forwards the call to a specified mailbox Calls reach the Transfer to Mailbox Service when the Incoming Call Service of a trunk group or port is set to Transfer to Mailbox PC Programming Manual References 22 1 UM Configuration 3 1 UM Extension Trunk Service Service Group Day Night Lunch and Break Mode Incoming Call Service 3 2 1 45 Trunk Service Universal Port Description Allows call ...

Page 289: ...ice Mail Service Access Command during a call d A Custom Service or Personal Custom Service option is set to transfer callers to Voice Mail service 20 1 1 UM Configuration 1 2 Mailbox Settings Basic Setting External MSG Delivery Auto FWD Personal Custom Serv Personal Custom Service 23 3 UM Configuration 4 3 Service Settings Custom Service e A subscriber transfers the caller to Voice Mail service P...

Page 290: ...matically marked as old by default However this behaviour can be changed through system or personal programming so that the message remains marked as new or is deleted Conditions If a fax message has an attached voice comment i e the sender left a voice message before sending the fax the message remains marked as new regardless of the setting for changing the message s status after forwarding If t...

Page 291: ...ill be enabled automatically after a Caller ID number DID number or trunk group number is assigned A trunk group number or DID number can be assigned by the System Administrator only When this feature is activated Toll Saver is also available PC Programming Manual References 20 1 1 UM Configuration 1 2 Mailbox Settings Basic Setting Remote Call Automatic Login Direct Service Auto Login Extension A...

Page 292: ...alls by accessing the subscriber service menu from an outside telephone and dialling an outside destination This creates a trunk to trunk call PC Programming Manual References 21 1 UM Configuration 2 Class of Service General 24 4 UM Configuration 5 4 System Parameters Parameters Transfer to Outside Outside Transfer Sequence Call Transfer to Outside Sequence Up to 16 digits 0 9 D F R T N Feature Ma...

Page 293: ...in several different ways depending upon which option is programmed into the Unified Messaging system PC Programming Manual References 20 1 1 UM Configuration 1 2 Mailbox Settings Basic Setting Notification Parameters 24 4 UM Configuration 5 4 System Parameters Parameters Dialling Parameters MSW Notification Operating Manual References Manager Operation 2 2 2 Message Manager Features Setting Up Me...

Page 294: ...ure is enabled PC Programming Manual References 20 1 1 UM Configuration 1 2 Mailbox Settings Basic Setting Remote Call Automatic Login Direct Service 3 2 2 13 External Message Delivery Service Description Allows a subscriber to send a message to several subscribers and non subscribers including outside parties at a specified time or immediately This feature also allows the receiver to reply to the...

Page 295: ...ing a Fax from a Computer 3 2 2 15 Fax Driver 1 A cover page is not added if the subscriber is calling from a fax machine and is sending the fax to that machine The cover page contains the following information Date and time the fax was sent Subscriber s name 20 1 1 UM Configuration 1 2 Mailbox Settings Basic Setting Mailbox Parameters First Name Last Name System name 24 4 UM Configuration 5 4 Sys...

Page 296: ...a Mailbox Description A subscriber can set calls to be forwarded to the floating extension number of the UM group In this case the call is forwarded directly to the extension s mailbox Therefore the caller can leave a message without knowing the mailbox number Feature Manual References 2 3 2 Call Forwarding FWD 3 2 2 17 Group Distribution Lists Description There are 2 types of Group Distribution L...

Page 297: ...n 1 2 Mailbox Settings Basic Setting Mailbox Parameters Incomplete Call Handling for No Answer Incomplete Call Handling for Busy Feature Manual References 3 2 1 24 Intercom Paging Operating Manual References Subscriber Operation 1 8 5 Transferring Calls Incomplete Call Handling 3 2 2 19 Live Call Screening LCS Description Allows the subscriber to monitor incoming calls as messages are being record...

Page 298: ...er s Device Settings Device Settings Option 4 21 1 UM Configuration 2 Class of Service Mailbox Message Cancel for Live Call Screening Feature Manual References 2 21 2 Flexible Buttons Operating Manual References Subscriber Operation 1 8 6 Other Features Live Call Screening LCS Manager Operation 2 2 1 System Manager Features Setting Class of Service COS Parameters Available telephone type 5 1 1 Lis...

Page 299: ...wing order Subscriber service Message Manager service System Manager service Conditions If another user is already using the manager service the subscriber will hear an error tone and cannot access that service PC Programming Manual References 21 1 UM Configuration 2 Class of Service General System Manager Authority 21 1 UM Configuration 2 Class of Service General Message Manager Authority 3 2 2 2...

Page 300: ... Serv Personal Custom Service Operating Manual References Subscriber Operation 1 8 6 Other Features Personal Custom Service 3 2 2 25 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber s mailbox Subscribers can record 6 types of personal greetings The maximum recording time for each personal greeting is determined by the subscriber s COS Personal greetings are...

Page 301: ...erences 2 20 2 Absent Message Operating Manual References Subscriber Operation 1 8 2 Logging in to and Configuring Your Mailbox Changing or Deleting Your Personal Greeting Messages Personal Greetings for Caller ID Manager Operation 2 2 1 System Manager Features Setting Class of Service COS Parameters 3 2 2 26 Private Message Description Allows a subscriber and the System Manager to mark a message ...

Page 302: ... There are 6 forwarding settings available FWD All Forwards all incoming calls to the desired extension number FWD Busy Forwards all incoming calls to the desired extension number when the line is busy FWD No Answer Forwards all incoming calls to the desired extension number when there is no answer FWD Busy or No Answer Forwards all incoming calls to the desired extension number when the line is b...

Page 303: ... faxes Conditions If the forward destination is busy it will be retried a preprogrammed number of times If the fax still cannot be sent a non delivery notification message is sent to the subscriber s mailbox If an error occurs while sending the fax whether to retry can be set through system programming Also whether to send the fax again from the start or to send it from the page where the error oc...

Page 304: ... Reminder is determined by the setting of Position of AM PM in Time Stamp 24 4 UM Configuration 5 4 System Parameters Parameters Prompt Setting System Guidance Select Language Position of AM PM in Time Stamp A subscriber must have his or her own extension in order to use this feature Extensions assigned as operators can be called by dialling 0 however when setting this feature the extension number...

Page 305: ...ay Transfer Allows a subscriber to record the conversation that he or she is having with a caller The conversation is saved in another subscriber s mailbox as a new message One touch Two way Transfer Allows a subscriber to record the conversation that he or she is having with a caller with a one touch operation The conversation is saved in another subscriber s mailbox as a new message Unlimited Me...

Page 306: ...on Number for Two way Record Extension Number for Two way Transfer Extension Number for Voice Mail Transfer 21 1 UM Configuration 2 Class of Service Mailbox Two way Recorded Message Save Mode Feature Manual References 2 21 2 Flexible Buttons Operating Manual References Subscriber Operation 1 8 6 Other Features Recording Your Conversation 3 1 3 Customising the Buttons 3 2 2 35 Urgent Message Descri...

Page 307: ...ith the floating extension number of the UM group as the parameter If you are to use a PS linked to the User Container the PS s VM Transfer button cannot be used to redirect an incoming call to the called extension s mailbox PC Programming Manual References 8 3 1 Users User s Flexible Button Wired Extension Extension Number for Voice Mail Transfer 8 3 2 Users User s Flexible Button Portable Statio...

Page 308: ...ministrator privileges PC Programming Manual References 20 UM Configuration 1 Mailbox Settings 22 1 UM Configuration 3 1 UM Extension Trunk Service Service Group Day Night Lunch and Break Mode Incoming Call Service Prompt 24 3 UM Configuration 5 3 System Parameters System Caller Name Announcement 24 4 UM Configuration 5 4 System Parameters Parameters Prompt Setting Feature Manual References 5 5 1 ...

Page 309: ...ccess the mailbox from a telephone The subscriber must exit Outlook before he can access the mailbox s subscriber services from a telephone This condition does not apply to users of Outlook 2007 SP2 or later KX NSUN001 KX NSUN010 KX NSUN050 KX NSUN100 KX NSUN500 or KX NSUM001 KX NSUM010 KX NSUM050 KX NSUM100 KX NSUM500 or KX NSUA001 KX NSUA010 KX NSUA050 KX NSUA100 KX NSUA500 for E Mail Integratio...

Page 310: ...age IMAP connections is available A link to where users can download the tool is provided in Web Maintenance Console Unified Message Unified Messaging Plug in in 8 1 1 Users User Container Add User Edit User Up to 72 sessions can be used simultaneously with IMAP PC Programming Manual References 20 1 1 UM Configuration 1 2 Mailbox Settings Basic Setting Mailbox Parameters Mailbox Password Message C...

Page 311: ...Section 4 Network Features Feature Manual 311 ...

Page 312: ...oviding its users with Internet access an ISP provides voice communication on the Internet for free In this way with VoIP technology based on the SIP protocol the cost of voice communication can be much cheaper than conventional telephone networks PC LAN Local Area Network WAN Wide Area Network Internet Local Telephone IP PT ISP ITSP Router Switching Hub V SIPGW16 PBX Conditions A subscription wit...

Page 313: ... the SIP server Registrar server 2 DNS SRV record A record round robin If the above failover operation fails communication is attempted over a public trunk rather than a SIP trunk Automatic Rerouting of SIP Trunk Calls to Public Trunks When a SIP trunk call cannot be completed successfully the PBX can automatically attempt to make the call using a public trunk instead This provides a backup method...

Page 314: ...t to multipoint QSIG Master Slave 1 Point to Point Primary Rate Interface PRI Provides thirty or twenty three 64 kbps B channels for communication and one 64 kbps D channel for signalling 30B D 23B D Trunk QSIG Master Slave Extension 2 Point to Point 1 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Main Port Type 2 9 27 PBX Configuration 1 1 Configuration Slot Port Property P...

Page 315: ...LP Connected Line Identification Restriction COLR Prevents COLP being sent by the answered party 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP Subaddressing SUB You may add digits after the telephone number These digits will be passed to ISDN terminal device User to user Signalling Type 1 UUS 1 Transmits a specified volume of the data through the D channel between the ISDN t...

Page 316: ... basis 5 ISDN Extension 5 2 5 1 ISDN Extension An ISDN BRI PRI port can be used for extension connection While the extension connection is enabled ISDN terminal devices e g ISDN telephone G4 fax machine PC or a behind PBX can be connected to the port When the ISDN port is in P P configuration one ISDN terminal device can be connected to the port When the ISDN port is in P MP configuration a maximu...

Page 317: ...r Mode The bearer mode can be assigned on an extension basis 8 2 1 Users User s Device Settings Device Settings Option 7 ISDN Bearer Automatic ISDN Configuration ISDN BRI port configuration can be set automatically through system programming 6 2 Tool BRI Automatic Configuration The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN BRI por...

Page 318: ...ller CLIP COLP No 12345678 2 12345678 is displayed PBX COLP Example PBX ISDN FWD IRNA etc 1 Dials 111222333 2 Answers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP COLP can be assigned as follows CLIP COLP number for each ISDN port subscriber s number CLIP COLP ...

Page 319: ...mpany Otherwise it will be ignored or replaced by another number When using a private network the extension number assigned for each extension through system programming is sent for CLIP COLP 4 3 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG When forwarding calls to a public trunk system programming selects...

Page 320: ...ISDN lines from the telephone company There are the following types Type Description Advice of Charge During Call AOC D AOC is received during the call and when the call is completed Advice of Charge At End of Call AOC E AOC is received when the call is completed Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 182 Advice of Charge A...

Page 321: ... within a preprogrammed time period When the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination after the call reached the PBX once When the CFU has been set the network forwards the call directly to the preprogrammed destination Example MSN 123 4567 987 6543 Outside Party 01 23 4567 Outside Party Outside Caller Extn 1011 Dials 123 4567 MS...

Page 322: ... the PBX feature when the call is received through an ISDN line The network directly forwards the call to the destination which the extension user has set in the PBX as the forward destination of trunk calls the network is instructed by the PBX This feature is available only when the call is received through an ISDN port which supports this feature Call Forwarding Unconditional CFU Call Forwarding...

Page 323: ...ll Hold HOLD by ISDN Description An ISDN call can be put on hold using the ISDN service of the telephone company instead of the PBX feature This can be a part of a Call Transfer CT by ISDN 4 1 2 7 Call Transfer CT by ISDN and Three party Conference 3PTY by ISDN 4 1 2 8 Three party Conference 3PTY by ISDN This feature allows an ISDN call to be held and a call to be made to another outside party usi...

Page 324: ... PBX Configuration 1 1 Configuration Slot Port Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY Operating Manual References 1 4 1 Transferring a Call Call Transfer 4 1...

Page 325: ... an extension user can set to receive callback ringing when the called party becomes free When the user answers the callback ringing that party s number is automatically dialled Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 359 Completion of Calls to Busy Subscriber CCBS supplementary service This feature is available under the fo...

Page 326: ...This feature complies with the following European Telecommunication Standard ETS specification ETS 300 122 Generic keypad protocol for the support of supplementary service ISDN Service Access ISDN Service Button A flexible button can be customised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Pro...

Page 327: ...twork By integrating an existing PBX with the NSX Server Unit many ways to expand the system will become available The KX NSX series will be referred to as NSX Server Unit and the KX NS series will be referred to as Expansion Gateway The NSX Server Unit and Expansion Gateway are referred to as sites 4 2 Multi connection Networking Feature Manual 327 ...

Page 328: ... to when connected to one PBX One Look LAN Site 2 Site 3 Site 1 Site 4 Expansion GW Stacking Expansion GW Stacking Expansion GW NSX Server IP Networking KX NS300 KX NS500 KX NS1000 Expansion Gateway connection Connect the Legacy gateway terminal and integrate the existing PBX as the Expansion Gateway Features of Multi connection Networking Simple setup and expansion 4 2 1 Multi connection Networki...

Page 329: ...aintenance Console Both the global settings settings that apply to all PBXs and local settings settings that apply only to a single PBX can be programmed without logging in to each PBX individually You can also log in to a Slave unit and program that PBX s local settings Restricting trunk access through COS settings Trunk lines in a Multi connection network are available to extensions at any site ...

Page 330: ... current time either automatically from the NSX Server Unit an NTP Network Time Protocol server or caller ID information over ISDN or the time can be set manually Certain PBX features use the local PBX s time information during operation and other features use the NSX Server Unit s time information The following table lists which features use which time information Feature Operational permissions ...

Page 331: ...gs for debugging 1 NSX server Expansion Gateway 1 1 The NS series PBX with the NSX software installed in the Expansion Gateway is used as the Expansion Gateway Orange light is installed by using the Web Maintenance Console of each NS system The NS system that installed the NSX Expansion Gateway software configures the settings for the NSX server during the initial setup 1 2 Start up Mode of the Ex...

Page 332: ...Isolated Mode is not enabled In both cases the Slave abnormality error log will be output Separately in Web programming information on the NSX server and Expansion Gateway sites ID site names IP address etc can be displayed and the model name of the Expansion Gateway can be identified The identification information for each site will be displayed as below Site ID 1 maximum number of integrated Exp...

Page 333: ... installed KX NS300 PBXs must have an SD card installed The Fax Server feature is supported only by KX NS1000 PBXs 3 1 3 Fax Server Therefore the UM groups of non KX NS1000 PBXs should not be specified as the destination for faxes The Activation Key needed for the Expansion Gateway is installed via the NSX server The following features normally available on KX NS300 KX NS500 KX NS700 and KX NS1000...

Page 334: ...700 or KX NS1000 as the site the resources use the DSP of those sites Also since the DSP is required when making a call between locations with Legacy terminals the DSP is essential during the configuration of Multi connection KX NS300 KX NS500 KX NS700 is not installed in the first implementation of DSP A DSP Card for NS series can be used with the KX NSX1000 2000 models Installation Manual Refere...

Page 335: ...ystem requirements Each one KX NSXF006 Activation Key for Expansion GW Master KX NSXF007 Activation Key for Expansion GW NS per PBX One V IPGW card per PBX 1 1 For non KX NS1000 PBXs requirements may differ When to choose a Multi connection network If the network will consist only of the NSX Server Unit and a private IP network is feasible then a Multi connection network is probably the better opt...

Page 336: ...ode The Survival Gateway feature Simplified Isolated Mode is a feature that activates when the Expansion Gateway hereafter referred to as EXP GW enters an isolated state due to an operation halt of the NSX or due to a network error between the sites This feature is a limited service for actions such as sending and receiving calls and is operational for 30 days after transitioning to Simplified Iso...

Page 337: ...d and adjusted by use of the NS series Online Tool The created DxSYS files can be imported into the EXP GW through the file transfer feature Regarding System Data Files DxSYS files The system data files for Simplified Isolation Mode are different from the system data files DxSYS for the EXP GW Normal Mode The file name of the system data files for Simplified Isolation Mode are the same as those of...

Page 338: ...itions to Simplified Isolated Mode in the following cases a When the communication with the NSX is interrupted for a certain period during the EXP GW start up b When the communication with the NSX is interrupted for a certain period when operating as an EXP GW within Multi connection Networking c When transitioned from the NSX Web Console to Simplified Isolated Mode You can return to Normal Operat...

Page 339: ...ode the Alarm key that was set to FF key of the IP PT or the DPT beforehand lights up red and notifies the operation of Simplified Isolated Mode to the user When the user presses the Alarm key the Operation Mode will be shown on the telephone s LCD according to the following table Number System operation mode LED display LCD when pressing down the Alarm Key Remarks 1 Normal operation OFF Normal Mo...

Page 340: ...s and Passwords can be configured Each device must be set up in order to make and receive calls You are only able to view the status of the Activation Key Installing or deleting an Activation Key is not possible PC Programming Manual References 1 2 2 1 Multi connection Networking Survivability Feature Manual References 6 3 Features that Require Activation Keys 4 2 3 Multi connection Networking Sur...

Page 341: ...Port Property PRI Port Network Numbering Plan Trunk Property Conditions A TIE line connection can be established through a Trunk Adaptor using a PRI line QSIG For details about establishing a TIE line connection over an E M T1 or E1 interface refer to the documentation of the legacy gateway through which the connection will be made Feature Manual References 2 1 1 6 Intercept Routing 2 3 2 Call For...

Page 342: ...r 3011 Extension 1011 of PBX 1 is connected to extension 3011 of PBX 3 PBX Code Method Access with PBX Code Dial the TIE Line Access Number PBX Code Extension Number 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features TIE Line Access 17 1 PBX Configuration 9 1 Private Network TIE Table Own PBX Code Example PBX 1 PBX Code 951 PBX 2 PBX Code 952 PBX 3 PBX Code 953 TIE Line Interface I...

Page 343: ... calls to the own PBX It is also possible to forward calls using a Public device name Using this method trunk calls received at PBX 1 are forwarded directly to the extension at PBX 2 even when using the PBX Code method a Incoming Trunk Call Destination Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Destinatio...

Page 344: ...e 952 PBX Code 951 Explanation An outside caller dials 123 4567 The call reaches the destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE line TIE to Trunk Access The PBX sends TIE line calls to the trunks of another PBX through the TIE lines a Trunk Call through Other PBXs Example 4 3 1 TIE Line Service 344 Feature Man...

Page 345: ...Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access number of PBX 2 9 and telephone number 211 4567 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Trunk Group Access 2 PBX 1 sends the call to PBX 2 through the trunk group TRG 2 TIE line 3 PBX 2 sends the call to the outside party 211 4567 4 3 1 TIE Lin...

Page 346: ...1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 2 The call is connected to the outside party 211 4567 through PBX 2 which has PBX code 952 Trunk Call thro...

Page 347: ...terface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the call to the outside party 211 4567 4 3 1 TIE Line Service Feature ...

Page 348: ...through this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk group is unable to make outgoing calls by the Toll Restriction Barring feature or External Call Block feature trunk calls made through this PBX will be prohibited To override this prohibition an extension of PBX 1 must enter a verification...

Page 349: ... Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verification code PIN 9 211 4567 verification code entry feature no verification code verification code PIN 9 211 4567 PBX 2 TRG 2 of PBX 1 TRG 1 COS 3 of PBX 2 TRG 3 of PBX 2 Interface Explanation 4 3 1 T...

Page 350: ...through PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 PBX Code Method Access with PBX Code TIE Line Network TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 1001 Dials 7 952 verification code entry feature no verification code verification code PIN 9 211 4567 952 ver...

Page 351: ...e Settings Option 1 ARS Itemised Code 16 5 PBX Configuration 8 5 ARS Carrier Example Extension Number Method Access without PBX Code TIE Line Network TIE Line Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 TRG 2 of PBX 1 TRG 1 COS 3 of PBX 2 TRG 3 of PBX 2 Interface verification code entry feature no verification code ve...

Page 352: ...7 Itemised Billing Code Extn No 1012 1013 11112222 33334444 Carrier Name TIE Line Trunk Group 2 Removed No of Digits 0 Modify Command CI9H Carrier Access Code 47 952 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114567 Duration 00 01 23 00 23 45 SM...

Page 353: ... Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call reaches the destination extension 1011 of PBX 2 through the TIE line and the call is forwarded transferred or intercepted to the outside party 211 4567 through the trunk Trunk to TIE to Trunk Access An outside caller can be connected to an outside party through the TIE line by using the DI...

Page 354: ...iption To Make a TIE Line Call The TIE Line Routing and Modification Table is referenced by the PBX to identify the trunk route when an extension user makes a TIE line call It is necessary to make unified tables with all PBXs in the TIE line network The routing pattern appropriate for each call is decided by the dialled number There are two system programmes for the tables TIE Line Routing Table u...

Page 355: ...on Table of PBX 1 Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 2 1 0 02 3 1 0 2 0 03 4 2 0 Explanation Location 01 The hunt sequence by dialling 2XXX The 1st route trunk group TRG 1 Sending no to PBX 2 2XXX Location 02 The hunt sequence by dialling 3XXX The 1st route trunk group TRG 1 Sending...

Page 356: ... TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 952 1 0 02 953 1 0 2 3 953 03 954 2 3 954 Explanation Location 01 The hunt sequence by dialling 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialling 7 PBX Code 953 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 953 XXXX The 2nd route ...

Page 357: ...ill be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX 3 The call is received at extension 3011 Note When a TIE line call is sent from one PBX to another the receiving PBX first modifies the received number according to the assignment for the trunk port the number of digits removed and the number added are dete...

Page 358: ... found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PBX 3 953 The call is received at extension 1011 of PBX 3 Note When a TIE line call is sent to a PBX from another PBX first the PBX modifies the number sent to the PBX according to the assignment for each trunk port of the PBX the re...

Page 359: ...ccess no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or de found in the TIE Line Routing and Modification Table of the own PBX Selects the corresponding trunk group and the dialled number is modified if a removed number of digits and or added number is assigned Not tr...

Page 360: ...er 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of the own PBX Sends reorder tone or sends the call to the operator Intercept Routing No Destination No Reorder tone Call Waiting Busy tone Intercept Routing Busy DND Directs the call to the operator Calls the extension A Goes to A is in...

Page 361: ...ion Slot V IPGW128 Port Property DN to Gateway GW Settings Main 9 14 1 PBX Configuration 1 1 Configuration Slot V IPGW128 Port Property DN to Call Distribution Port Group 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network Numbering Plan Trunk Property 10 3 PBX Config...

Page 362: ...or a corresponding entry If an entry is found the call is sent to the connected PBX Case 1 Extension 1012 of PBX 1 dials extension number 1011 The dialled number is found at the local PBX so extension 1012 of PBX 1 is connected to extension 1011 of PBX 1 Case 2 Extension 1012 of PBX 1 dials extension number 1013 The dialled number is not found at the local PBX so the call is redirected to the spec...

Page 363: ...ving a call TIE line service programming TIE Line Routing and Modification Table Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 2 2 VoIP port 0 02 3 2 0 Explanation Calls to destinations with leading number 2 or 3 are automatically routed through the VoIP ports designated as trunk group 2 IP Ga...

Page 364: ...ther PBX Extension Numbers as shown below Programming Example Number to dial to call an extension at another PBX using VoIP network 7 TIE line access number 20 PBX Code 1011 extension number Number to dial to call that extension using a public trunk 9 trunk access number 012 345 1011 Quick Dialling Table Quick Dialling No Destination No 720 9012345 If the call cannot be completed using the VoIP ne...

Page 365: ...private IP network according to the ARS programming and the call will not be completed Quick Dialling No Destination No 9 802 Sending Faxes Through the Network Through system programming it is possible to select whether faxes are sent using analogue or T 38 protocol signals Conditions Some QSIG services are available 4 3 4 QSIG Standard Features TRS Call Barring settings apply to calls rerouted to...

Page 366: ...twork PBX 2 V IPGW 1 V IPGW 2 PBX 3 V IPGW 3 V IPGW 4 Gateway Settings List 1 V IPGW 1 GW Group 1 2 V IPGW 2 GW Group 1 3 V IPGW 3 GW Group 2 4 V IPGW 4 GW Group 2 Office A GW Group 1 Dials 123XXX Office B GW Group 2 Busy Rerouted Leading Number List 1 1xx GW Group 1 2 2xx GW Group 2 When 123XXX is dialled the call is routed to GW Group 1 However the lowest numbered device V IPGW 1 is busy or not ...

Page 367: ...teway group is called automatically The Routing to Operator setting in system programming must be disabled to use this feature To use this feature all PBXs in the IP network must be KX NS1000 PBXs or KX NCP KX TDE series PBXs with MPR Software Version 3 0000 or later PC Programming Manual References 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Routing to Operator No Destina...

Page 368: ...roup Hunt Pattern 1 16 Leading Number 2 9 14 1 PBX Configuration 1 1 Configuration Slot V IPGW128 Port Property DN to Call Distribution Port Group Hunt Pattern 1 16 Call Distribution Port Group 1st 16th Note The same CDPG can be set for several leading numbers Explanation As shown in the CDPG table above CDPG 1 consists of Port 1 of the first card and Port 1 of the second card When 1023 456 7890 l...

Page 369: ...is a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the trunk Example Head Office Extn 201 Extn 202 Extn 301 Extn 302 DDI No 01 45 6789 Extn 401 Extn 402 01 23 4567 ISDN VPN Public ISDN Dials 401 TIE Dials 9 01 23 4567 ARS Dials 01 45 6789 Branch Office Publ...

Page 370: ...n QSIG is a protocol which is based on ISDN Q 931 and offers enhanced PBX features in a private network The QSIG network supports private communications by the TIE line service method The following features are available for an ISDN QSIG or VoIP private network For ISDN system programming is required to specify whether each feature excluding Calling Line Identification Presentation CLIP is availab...

Page 371: ...tion Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Name Identification Restriction CNIR Prevents the caller s name being presented to the called party by the caller 4 3 4 2 Calling Connected Line Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Connected Name Identification Restr...

Page 372: ... 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc 1 Dials 203 2 Answers the call Caller Answering party Extn No 204 Extn Name Paul COLP 204 CONP Paul 3 Paul 204 is displayed Called party Extn No 203 Extn Name Tom CLIP COLP Number The extension number sent to the QSIG network for ...

Page 373: ... Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features COLR Set Cancel CLIR Set Cancel 8 1 1 Users User Container Add User Edit User User Information Extension Number Display Name Feature Manual References 2 21 2 Flexible Buttons Operating Manual References 1...

Page 374: ... complies with European Telecommunication Standard ETS specification ETS 300 257 Diversion supplementary services This feature can be enabled or disabled on each ISDN QSIG port of the PBX PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Config...

Page 375: ...00 Conditions This feature complies with European Telecommunication Standard ETS specification ETS 300 261 Call transfer supplementary service This feature can be enabled or disabled on an ISDN QSIG port basis Call Transfer with Announcement and Call Transfer without Announcement is possible 2 12 1 Call Transfer PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration Slot Port Pr...

Page 376: ... CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds PC Programming Manual References 9 26 PBX Configuration...

Page 377: ...Section 5 System Configuration and Administration Features Feature Manual 377 ...

Page 378: ... 10 2 Executive Busy Override 8 2 10 3 Call Monitor 9 2 10 4 3 Off hook Call Announcement OHCA 10 2 10 4 4 Whisper OHCA 11 2 7 1 Toll Restriction TRS Call Barring Barring 12 2 7 3 Extension Dial Lock 13 2 7 5 Walking COS 14 2 11 8 Trunk Call Limitation 15 2 12 1 Call Transfer 16 2 18 2 Door Open 17 2 16 1 Direct Inward System Access DISA 18 4 1 2 4 Call Forwarding CF by ISDN P MP 19 2 22 1 1 Stati...

Page 379: ... belong to only one trunk group on a port basis Port basis ELCOT CLCOT LCOT DID E M ISDN BRI ISDN PRI23 ISDN PRI30 SIPGW Channel basis E1 T1 2 Extension User Group The PBX supports extension user groups each of which is used to compose the following groups a Tenant 5 1 3 Tenant Service b Call Pickup Group See below c Paging Group See below Every extension must belong to one extension user group bu...

Page 380: ... Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group which can be programmed through system programming Idle extensions are automatically searched according to a preprogrammed hunting type Circular Hunting or Terminated Hunting 2 2 1 Idle Extension Hunting 11 6 PBX Configuration 3 6 Group Extension Hunting Group 11 6 1 PBX Configuration 3 6 Grou...

Page 381: ...2 4 2 PS Ring Group 11 8 PBX Configuration 3 8 Group PS Ring Group 11 8 1 PBX Configuration 3 8 Group PS Ring Group Member List PS Ring Group 1 Floating Extn No 301 Name Sales 1 PS Ring Group 2 Floating Extn No 302 Name Sales 2 PS01 PS02 PS03 PS04 PS05 PS06 7 Conference Group A conference group is a group of parties that are called when an extension user uses the Conference Group Call feature 2 15...

Page 382: ...elephone establishes a call with a non IP telephone e g an SLT If the non IP telephone s PBX and the IP telephone are in the same P2P group a P2P connection is established between the IP telephone and the PBX Site 2 P2P Group 1 Router Router PBX Site 1 PBX DSP SLT 11 10 PBX Configuration 3 10 Group P2P Group PC Programming Manual References 11 PBX Configuration 3 Group 2 1 4 Easy Setup Wizard 5 1 ...

Page 383: ...4 Tenant 2 Use Time Table 2 Extension User Group 5 Extension User Group 6 2 System Management Each of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call distribution group none 5 1 5 Operator Features 14 6 PBX Configuration 6 6 Feature Tenant Operator Extension Number b ARS Mode Off Local Access All Acc...

Page 384: ...or Any CO Access Operation is assigned as the ARS Mode for a tenant only a subset of the ARS Leading Number Table is applied to that tenant s outgoing calls Tenants 1 to 20 are assigned a range of 50 of the entries in the Leading Number Table as follows Tenant 1 Entries 1 to 50 Tenant 2 Entries 51 to 100 Tenant 3 Entries 101 to 150 Tenant 100 Entry 4951 to 5000 Tenant 101 to 128 Entry 1 to 5000 If...

Page 385: ...nt 1 Extn 100 Extn 101 Extension User Group 2 Extn 103 Extn 102 COS 3 Extension User Group 3 Tenant 2 Extn 104 Extn 105 Extension User Group 4 Extn 107 Extn 106 COS 5 COS 6 Extension User Group 5 Tenant 3 Extn 108 Extn 109 Extension User Group 6 Extn 111 Extn 110 Programming Example Caller Called Party COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 ü ü COS 4 ü ü COS 5 ü ü ü ü COS 6 ü ü ü ü ...

Page 386: ...ain Tenant Number 8 2 Users User s Device Settings User Group 13 1 PBX Configuration 5 1 Optional Device Doorphone Tenant Number 13 5 PBX Configuration 5 5 Optional Device External Sensor Tenant No 14 1 PBX Configuration 6 1 Feature System Speed Dial 14 6 PBX Configuration 6 6 Feature Tenant 16 PBX Configuration 8 ARS 16 5 PBX Configuration 8 5 ARS Carrier 16 5 3 PBX Configuration 8 5 3 ARS Carrie...

Page 387: ...16 00 08 00 12 05 13 00 NONE NONE 16 31 11 00 NONE NONE NONE NONE 20 00 11 00 NONE NONE NONE NONE 20 00 MON TUE Time Schedule Time Table No Tenant No 1 2 3 4 00 00 Time Table No Time Service Image of Monday 08 00 11 00 12 0013 00 16 00 20 00 Night Day 1 Day 2 Lunch Night Night Day 1 Night 08 00 16 00 NONE NONE NONE 12 00 08 00 13 00 NONE NONE NONE 17 00 08 00 12 00 NONE NONE NONE NONE 08 00 13 00 ...

Page 388: ...ay Lunch Break Night 001 123 4567 1 105 100 UM 105 100 UM 002 123 2468 1 102 100 UM 102 100 UM DIL Table Trunk No Tenant Time Table No DIL Destination Day Lunch Break Night 01 1 101 100 UM 101 100 UM 02 2 102 100 UM 102 100 UM Explanation If a trunk call with a DID number 123 4567 is received at 20 00 a Tenant Time Table number 1 will be used b The call is received during night mode in Time Table ...

Page 389: ...re is used One of the following 2 options can be specified The local PBX of the device or trunk that is using the feature The PBX site to which the Time Table s tenant is assigned 14 6 PBX Configuration 6 6 Feature Tenant Time Service Mode Time Service Switching Mode Automatic Manual Button A flexible button can be customised as the Time Service Switching Mode Automatic Manual button PC Programmin...

Page 390: ...r incoming call distribution group can be assigned as a tenant operator The tenant operator may be the extension or incoming call distribution group of another tenant Example Extension 110 in tenant 1 is the tenant operator of tenant 3 Operator Call An extension user can call an operator by dialling the preprogrammed Operator Call feature number The destination of the Operator Call depends on the ...

Page 391: ...ges the manager password Required Call Charge Management Sets displays clears and prints the call charge data 2 22 3 Call Charge Services Required Verification Code Personal Identification Number PIN Set Sets a verification code PIN for each verification code 2 7 6 Verification Code Entry Required Remote PIN Clear Clears the extension PIN of an extension remotely and a verification code PIN PIN Lo...

Page 392: ...ication number PIN verification code PIN or extension PIN of the PBX The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend 1 Keeping PINs secret 2 Selecting complex random PINs that cannot be easily guessed 3 Changing PINs regularly Manager Password One manager password can be assigned per PBX PC Programming M...

Page 393: ...registration is required through system programming before an IP PT can be used with the PBX An IP PT cannot be used unless an extension number is assigned However depending on system programming registration may occur completely automatically or may require only inputting the desired extension number For details on how to register IP PTs refer to the Installation Manual The following optional dev...

Page 394: ... Configuration 1 1 Configuration Slot V IPEXT128 Card Property 9 16 PBX Configuration 1 1 Configuration Slot V IPEXT128 Port Property 5 2 2 SIP Session Initiation Protocol Extension Description This PBX supports the connection of SIP compatible IP telephones hardphones and softphones SIP extensions make and receive calls using Internet Protocol IP For information about SIP extension compatibility ...

Page 395: ... Ready 2 2 2 7 Log in Log out Operator Call 5 1 5 Operator Features Paging 2 17 1 Paging Personal Speed Dialling 2 6 4 Speed Dialling Personal System Quick Dialling 2 6 6 Quick Dialling Redial 2 6 3 Last Number Redial Remote Station Lock 2 7 3 Extension Dial Lock S CO Line Access 2 5 5 3 Trunk Access System Speed Dialling 2 6 4 Speed Dialling Personal System TIE Line Call 4 3 1 TIE Line Service Ti...

Page 396: ...nes and KX NS0154 IP CSs can be connected to a remote location without an additional device such as an SBC Session Border Controller These devices can be registered to the remote location after configuring the Built in Media Relay Gateway For the KX NSX Series and general SIP phones can also be installed to the remote location easily Note Peer to peer communication is not supported for the built i...

Page 397: ...tension IP CS Keep Alive Packet Type for IP CS IP Extension IP CS Keep Alive Packet Sending Interval Time s IP Extension IP CS NAT FTP Server Port No SIP Extension NAT SIP Proxy Server Port No Option NAT RTP IP Address Option NAT SIP Proxy Server IP Address 9 16 PBX Configuration 1 1 Configuration Slot V IPEXT128 Port Property Remote Place 9 18 PBX Configuration 1 1 Configuration Slot V SIPEXT128 ...

Page 398: ...Scenarios P2P calls can be established between telephones in a single site or across sites The following illustrations show P2P calls established in a variety of network configurations It is assumed that all the devices are connected over a private IP network P2P connection within a site Site 2 P2P Router Router PBX Site 1 P2P PBX Calls between IP telephones within a site establish a P2P connectio...

Page 399: ...re The terminal performing the P2P call is a KX NT550 series terminal The terminal performing the P2P call is not integrated in the Expansion Gateway P2P Groups Telephones or SIP Trunks must belong to the same P2P group to establish a P2P connection Telephones or SIP Trunks at different sites can be assigned to the same P2P group Calls between IP extensions in different P2P groups are established ...

Page 400: ...EXT128 Port Property Main P2P Group 9 16 PBX Configuration 1 1 Configuration Slot V IPEXT128 Port Property Main P2P Group Name 9 16 PBX Configuration 1 1 Configuration Slot V IPEXT128 Port Property Option IP Codec Priority 9 18 PBX Configuration 1 1 Configuration Slot V SIPEXT128 Port Property Main P2P Group 9 18 PBX Configuration 1 1 Configuration Slot V SIPEXT128 Port Property Main P2P Group Nam...

Page 401: ...ber of DSP resources depending on the codec used If all DSP resources are in use this operation cannot be performed To ensure a minimum level of performance DSP resources can be reserved for VoIP communication 5 5 3 DSP Resource Usage When a caller has dialled the extension number of a PS but the CS is busy the caller hears a busy tone For more information about connecting PSs to CSs see the Quick...

Page 402: ...s 2 PS01 PS02 PS03 PS04 PS05 PS06 Conditions PS Ring Group A maximum of 32 groups can be created Compatible PSs The following PSs can be assigned to PS ring groups KX TCA175 KX TCA185 KX TCA275 KX TCA285 KX TCA385 KX TCA364 KX WT115 Incoming trunk call information is shown on a PS display when a trunk call arrives at a PS ring group which the PS joins The display information can be selected on a P...

Page 403: ...ed PSs to one PS ring group Only one channel is used when a call arrives at the group PS users in the group cannot use the Log in Log out and Wrap up features When a PS joins a PS ring group the following personal settings are disregarded 1 When the PS ring group is called Delayed Ringing Display information when the incoming calls arrive The settings e g display priority are disregarded The setti...

Page 404: ...nual References 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Distribution Method 11 8 PBX Configuration 3 8 Group PS Ring Group 11 8 1 PBX Configuration 3 8 Group PS Ring Group Member List Feature Manual References 6 1 Capacity of System Resources 5 2 4 3 PS Directory Description A PS user can store numbers and or names in the directory A stored number ...

Page 405: ...exible Buttons Some special feature buttons e g WAVESEARCH button may be customised depending on the PS type 5 2 5 ISDN Extension Features 5 2 5 1 ISDN Extension Description An ISDN BRI PRI port can be used for either trunk or extension connection When extension connection is enabled ISDN terminal devices e g ISDN telephone G4 fax machine PC or a behind PBX can be connected to the port If the ISDN...

Page 406: ... extensions in P MP configuration 2 12 1 Call Transfer ISDN extensions can belong to an incoming call distribution group 2 2 2 Incoming Call Distribution Group Features or idle extension hunting group 2 2 1 Idle Extension Hunting In this case an MSN can be assigned If the last digit of the MSN is 0 all terminal devices on the same ISDN port receive the call simultaneously if the specification of e...

Page 407: ... wireless channel and air synchronisation 7 5 6 1 Utility Report IP CS Information IP CS Statistical Information LAN Sync Group performance statistics 7 5 6 2 Utility Report IP CS Information LAN Sync Information PS Call Disconnect Log 7 5 6 3 Utility Report IP CS Information PS Call Disconnect Log Conditions General For details about setting up and operating the IP CS refer to the documentation o...

Page 408: ...itor Trace CS Status Monitor Air Sync Group 7 4 4 2 Utility Monitor Trace CS Status Monitor LAN Sync Group 7 5 6 Utility Report IP CS Information 9 5 1 PBX Configuration 1 1 Configuration Slot Site Property Main Main LLDP Packet Sending Ability IP CS Registration Mode 9 5 1 PBX Configuration 1 1 Configuration Slot Site Property Main Port Number Firmware Update Port No for IP PT IP CS Media Relay 9...

Page 409: ...he documentation of the PBX you will be connecting IP extensions and trunks including SIP trunks are not supported through legacy gateways PC Programming Manual References 9 2 PBX Configuration 1 1 Configuration Slot Summary Legacy Gateway 1 Shelf Legacy Gateway 2 Shelf 9 28 PBX Configuration 1 1 Configuration Slot Legacy GW1 Legacy GW2 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main KX ...

Page 410: ...C Programming Manual References 9 11 PBX Configuration 1 1 Configuration Slot V SIPGW128 Port Property Programming Port Properties Trunk Adaptor 9 11 PBX Configuration 1 1 Configuration Slot V SIPGW128 Port Property Main Connection Attribute Channel Attribute 9 14 PBX Configuration 1 1 Configuration Slot V IPGW128 Port Property Trunk Adaptor Connection Attribute 5 3 2 Trunk Adaptor Connection 410 ...

Page 411: ...ser Container Add User Edit User To send e mail notifications the SMTP server settings must be configured Up to 3 e mail addresses can be registered for each extension user The maximum file size of the e mail attachment is 30 MB Files that exceed this size cannot be sent as an attachment PC Programming Manual References 8 1 1 Users User Container Add User Edit User 20 1 1 UM Configuration 1 2 Mail...

Page 412: ...am Update 7 7 Utility Email Notification 8 1 1 Users User Container Add User Edit User 28 2 5 Network Service 2 7 Server Feature SMTP Feature Manual References 5 5 8 Software Upgrading 5 4 3 E mail Notification of Sensor Alarm Description An e mail can be sent to a specified e mail address when the external sensor detects an alarm You can put comments in the e mail If you put a URL for the network...

Page 413: ...be sent to the new e mail address when recording finishes The maximum file size of the e mail attachment is 30 MB Files that exceed this size cannot be sent as an attachment The feature is enabled by setting an e mail address for the mailbox E mail notifications will not be sent if this address is not set 20 1 1 UM Configuration 1 2 Mailbox Settings Basic Setting Notification Parameters PC Program...

Page 414: ...ng account passwords 1 Please provide all system passwords to the customer 2 To avoid unauthorised access and possible abuse of the PBX keep the passwords secret and inform the customer of the importance of the passwords and the possible dangers if they become known to others 3 The PBX has no passwords set initially For security select an installer password as soon as the PBX system is installed a...

Page 415: ... Manual References 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Manager PT Programming Mode 19 1 PBX Configuration 11 1 Maintenance Main Password Manager Password PT Programming Prog 1 Feature Manual References 5 1 1 Class of Service COS 5 1 6 Manager Features 6 1 Capacity of System Resources Operating Manual References 1 9 12 Clearing Features Set at Your Extension Extensio...

Page 416: ...owing examples illustrate DSP resource usage in various situations IP trunk to IP extension IP Trunk IP PT X Y PBX G 729A G 711 If an IP trunk call using the G 729 codec requires X number of resources and an IP extension call using the G 711 codec requires Y number of resources then the number of resources required for a call from an IP extension to an IP trunk requires X Y number of resources Uni...

Page 417: ...otal resource use DSP resources can be reserved for and therefore guaranteed to be available for each service For details about reserving DSP resources see 5 5 3 1 DSP Resource Reservation If the DSP resources reserved for a service are all used free unreserved DSP resources can be used The DSP resource usage graph shows the DSP resources reserved for each service the free DSP resources and the to...

Page 418: ...d KX NS0110 DSP M Card KX NS0111 DSP L Card KX NS0112 PC Programming Manual References 9 14 2 PBX Configuration 1 1 Configuration Slot V IPGW128 Port Property DN to Gateway GW Settings Codec IP Codec Priority 1st 2nd 3rd 9 5 PBX Configuration 1 1 Configuration Slot Site Property Main DSP CODEC G 711 only SIP extension DSP CODEC G 711 only IP GW DSP CODEC Priority 1 value only others 9 12 PBX Confi...

Page 419: ...for Two way Recording should be reserved only if it is necessary to guarantee that Two way Recording can be performed 3 1 1 Unified Messaging System Overview Resource Reservation Example The following table shows the number and types of resources that must be reserved for a given workload To calculate the number of free i e non reserved resources a DSP M card 127 DSP resources is assumed Service M...

Page 420: ...ions The Web Maintenance Console user provides information such as the number of ports for a given resource e g 16 extension ports using the G 729 codec and the expected usage load e g 50 busy and the resource advisor calculates the number of DSP resources required to meet those conditions This tool can be used in offline mode to simulate various PBX configurations and usage cases to help determin...

Page 421: ...entre both the number of trunks and number of extensions are likely to be very high Also since employees are constantly receiving calls the system load will be high Furthermore calls are often recorded at call centres to provide quality of service monitoring Service Number of Ports Load Busy Ratio DSP Cost 1 Trunk using G 729 codec 8 50 8 8 Trunk using G 711 codec 128 80 102 4 Extension using G 72...

Page 422: ...ward at 2 00 AM of the programmed date if enabled through system programming It means 2 00 AM will become 3 00 AM on the start date of the summer time and 2 00 AM will become 1 00 AM on the end date Note If the Timed Reminder Wake up call is set On the summer time start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM ...

Page 423: ...e PBX has a built in DHCP server When the DHCP server is enabled the PBX will automatically assign IP addresses to other devices on the network such as IP PTs Using a DHCP server simplifies network management by removing the need to assign IP addresses to devices manually Conditions The DHCP Server feature cannot be used if the PBX s IP address assignment mode is set to DHCP If the PBX s DHCP serv...

Page 424: ... through 9 and Flexible Numbering Table available while a dial tone is heard Feature Numbers and Other PBX Extension Numbers Extension Numbers Feature Default When 3 digit numbers are selected When 4 digit numbers are selected Extension Numbering Scheme 1 Leading Number 1 2 10 20 Extension Numbering Scheme 2 Leading Number 2 3 11 21 Extension Numbering Scheme 3 Leading Number 3 4 12 22 Extension N...

Page 425: ...ber None 55 Extension Numbering Scheme 27 Leading Number None 56 Extension Numbering Scheme 28 Leading Number None 57 Extension Numbering Scheme 29 Leading Number None 58 Extension Numbering Scheme 30 Leading Number None 59 Extension Numbering Scheme 31 Leading Number 6 60 Extension Numbering Scheme 32 64 Leading Number None None Feature Default Operator Call 1 9 0 Idle Line Access Local Access 1 ...

Page 426: ...cess 60 SIP Refer Blind 3 61 ISDN Hold 62 COLR set cancel 1 7 0 CLIR set cancel 1 7 1 Switch CLIP COLP of the Trunk Extension 1 7 2 MCID 7 3 ISDN FWD set cancel confirm 7 5 Message Waiting set cancel callback 70 FWD DND set cancel Both 1 710 FWD DND set cancel External 1 711 FWD DND set cancel Internal 1 712 FWD DND No Answer Timer set 1 713 Group FWD set cancel Both 1 714 Group FWD set cancel Ext...

Page 427: ...lear 1 790 Extension Personal Identification Number PIN set cancel 1 799 Dial Information CTI None Other PBX Extension Number TIE 1 16 None Quick Dialling 5 None 2 Flexible Numbering available while a busy DND or ringback tone is heard Feature numbers which are available while a busy DND or ringback tone is heard can be customised for easy use The numbers should be one digit 0 through 9 or and mus...

Page 428: ... be the recipient of them 7 To use Call Waiting DND Override both 1 and 2 are available by default 8 SIP extensions cannot establish conferences but can participate in them 9 SIP extension users can use these feature numbers Conditions All features have a default feature number The following are examples of feature number conflicts 1 and 11 0 and 00 2 and 21 10 and 101 32 and 321 etc Feature numbe...

Page 429: ...tion 2 6 1 System Numbering Plan Main Extension Features Other PBX Extension 10 6 2 PBX Configuration 2 6 2 System Numbering Plan Quick Dial 10 6 3 PBX Configuration 2 6 3 System Numbering Plan B NA DND Call Feature Feature Manual References 3 1 1 Unified Messaging System Overview 5 2 4 1 Portable Station PS Connection 6 1 Capacity of System Resources Operating Manual References 5 3 1 Feature Numb...

Page 430: ... 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Extension 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Floating Extension Number Group Name 11 7 2 PBX Configuration 3 7 2 Group UM Group Unit Settings Floating Extension No 11 8 PBX Configuration 3 8 Group PS Ring Group Floating Extension Number 13 2 PBX Configuration 5 2 Optional Device Extern...

Page 431: ...d through a legacy gateway 5 3 1 Stacking Connection IP PT SIP extension software data 2 Firmware of supported IP PTs and SIP extensions Expansion gateway software data In a Multi Connection network 4 2 Multi connection Networking the main software of Expansion gateways and the software of devices connected to Expansion Gateways can be transferred from the Master unit 1 Only available for certain ...

Page 432: ...use this feature through system programming a maximum of two extensions per PBX turns on red Pressing the button will show the error number on the display If multiple errors occur the error number will be displayed in order of highest priority to lowest The System Alarm button light turns off automatically after all error numbers have been displayed For details about the errors and their solutions...

Page 433: ...e Daily Test Start Time Minute Feature Manual References 2 21 2 Flexible Buttons 2 22 1 1 Station Message Detail Recording SMDR 5 6 4 Simple Network Management Protocol SNMP System Monitor Description It is possible for a PC assigned as an SNMP manager to manage and receive PBX system status information such as alarm information and general system activity using SNMP Management Information Bases M...

Page 434: ...disable this feature Up to 2 SNMP managers can be assigned This PBX supports SNMP Protocol Version 1 0 2 0c 3 0 and SNMP Version 1 0 TRAP This PBX can only receive read only MIBs Write MIBs are not supported This PBX supports MIB II For more information regarding major and minor alarms refer to the Installation Manual For a list of the MIB object groups supported by this PBX refer to 6 4 Supported...

Page 435: ...is possible for this PBX to confirm the connection of IP telephones routers and hubs within or outside the private network using PING The PBX will send an Internet Control Message Protocol ICMP echo request through the PC programming terminal and receive an ICMP message confirming connection Conditions This PBX performs PING as follows Test packet length 56 bytes Ping attempts 5 Time out length 1 ...

Page 436: ... ü ü ü The amount of sent received data of each virtual NIC Byte ü ü The amount of sent received Loss Packets of each virtual NIC ü ü VoIP Call Quality Recording IPPT Terminal Call Quality Recording ü ü Integrated Terminal Monitoring The operational status of terminals integrated to the system IP telephone Expansion Gateway can also be monitored with the KX NSX series models IP telephones Expansio...

Page 437: ...Section 6 Appendix Feature Manual 437 ...

Page 438: ... Simultaneous Programmers PT Programming one manager programmer 127 personal programmers 128 personal programmers Simultaneous Programmers Web Maintenance Console one Installer level account 1000 2000 User User level accounts 128 User Administrator level accounts SMDR Call Storage 160000 calls Special Carrier Access Code 16 digits 100 entries Tenant 128 1 Time Service Holiday 24 Verification Code ...

Page 439: ...Item Capacity Conference Group 48 31 members group for Conference Group Mode 31 members group for Broadcast Mode User Group 512 Call Pickup Group 200 Idle Extension Hunting Group 256 16 extensions group Incoming Call Distribution Group 256 128 extensions group Paging Group 200 PS Ring Group 32 Trunk Group 128 P2P Group 512 TRS Barring Item Capacity TRS Barring Level 7 TRS Barring Denied Code 16 di...

Page 440: ...l Distribution Group KX NSX1000 1000 KX NSX2000 2000 Message Waiting PT SLT KX NSX1000 1000 KX NSX2000 2000 Outgoing Message OGM Item Capacity Outgoing Message OGM 128 OGM Total Recording Time Approx 64 minutes OGM Port 128 Hospitality and Charge Management Features Item Capacity Billing items for guest rooms 4000 records PBX Hotel Operator 4 Charge Rate 7 digits including a decimal Charge Denomin...

Page 441: ...ultaneously usable 2Way rec Number of conference rooms 85 85 Auto 2Way rec manager 96 96 At least 1 manager Tenant UM System Manager 1 Tenant 1 Tenant UM Message Manager 1 Tenant 1 Tenant UM Service Group 384 Tenant 384 Tenant Custom Service 200 Tenant 200 Tenant Mailbox Group 40 40 Mailbox Group Member 200 200 Maximum Messages per mailbox 9 000 9 000 1 Recording time for each Storage Memory Card ...

Page 442: ...onds Mailbox Owner 10 Personal Greeting 45 Interview Message 10 Personal Group List 10 Personal Caller ID 10 EMD List Member Name 10 Call Center Call Center Supervisor 32 Auto 2way Rec Manager 96 Number of Call log for ACD report 1200000 Web Maintenance Console Accounts Item Capacity Users User KX NSX1000 1000 Accounts KX NSX2000 2000 Accounts 1 Users Administrator 128 Accounts Installer 1 account...

Page 443: ...ion Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warning Tone DND Tone Confirmation Tone 5 6 2 Tones Ring Tones Feature Manual 443 ...

Page 444: ...Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s The duration of a ring tone may vary by country area 6 2 1 Tones Ring Tones 444 Feature Manual ...

Page 445: ... NSUN500 or KX NSUM001 KX NSUM010 KX NSUM050 KX NSUM100 KX NSUM500 or KX NSUA001 KX NSUA010 KX NSUA050 KX NSUA100 KX NSUA500 Computer Telephony Integration CTI 2 26 1 Computer Telephony Integration CTI Activation Key for CTI interface KX NSXF004 System Speed Dial External 2 6 5 Speed Dialing External LDAP Activation Key for LDAP Connection KX NSXF005 Scheduled Backup for Unified Messaging 3 1 2 4 ...

Page 446: ...n KX NSUN001 KX NSUN010 KX NSUN050 KX NSUN100 KX NSUN500 or KX NSUM001 KX NSUM010 KX NSUM050 KX NSUM100 KX NSUM500 or KX NSUA001 KX NSUA010 KX NSUA050 KX NSUA100 KX NSUA500 System Speed Dial External 2 6 5 Speed Dialing External LDAP Activation Key for LDAP KX NSXF005 6 3 Features that Require Activation Keys 446 Feature Manual ...

Page 447: ... ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desired state of the interface 2 1 8 ifOperStatus The current operational state of the interface 2 1 9 ifLastChange The value of sysUpTime at the time the interface entered its current operational state up or down 2 1 10 ifInOctets ...

Page 448: ...scarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP normally 10 ipOutRequests The total number of IP Packets ICMP which are tried to be transmitted relay Packet is not included 13 ipReasmTimeout The maximum number of seconds required in the buffer to rebuild a fragmented Packet 14 ipReasmReqds The number of Packets that required re...

Page 449: ... gateway 21 1 8 ipRouteType Routing type of the routing information 21 1 9 ipRouteProto Routing protocol 21 1 10 ipRouteAge Elapsed number of seconds after the routing information became valid 21 1 11 ipRouteMask When the subnet mask value default gateway of the routing information is 0 0 0 0 21 1 12 ipRouteMetric5 Alternate metric value of the routing information 4 21 1 13 ipRouteInfo The OID of ...

Page 450: ... The total number of received ICMP address mask reply messages 14 icmpOutMsgs The number of ICMP messages which were sent 15 icmpOutErrors The number of ICMP messages which were not sent because of error 16 icmpInDestUnreachs The number of sent ICMP unreachable destination messages 17 icmpInTimeExcds The number of sent ICMP overtime messages 18 icmpInParmProbs The number of sent ICMP parameter err...

Page 451: ... IP address The same as aaa bbb ccc ddd 13 1 3 tcpConnLocalPort Local port number The same as ppp 13 1 4 tcpConnRemAddress Remote IP address The same as AAA BBB CCC DDD 13 1 5 tcpConnLocalPort Remote port number The same as PPP 14 tcpInErrs The total number of segments received in error 15 tcpOutRsts The total number of TCP segments sent containing the RST flag reset connection UDP Group 1 3 6 1 2...

Page 452: ...s The total number of received messages with a genErr error 13 snmpInTotalReqVars The total number of Objects which have been retrieved value successfully 15 snmpInGetRequests The total number of Get Request which have been accepted and processed e g Data extract by using snmpget snmpwalk command 16 snmpInGetNexts The total number of Get Next which have been accepted and processed for at the time ...

Page 453: ...64 ssCpuRawStael I O Wait CPU time 2 PBX Internal Memory Free Block Utilization Rate average utilization rate of N seconds 1 3 6 1 4 1 258 601 4 Object ID Item Description 2 1 panaPbxMemFbk The average value of N seconds of the utilization rate 3 Memory Usage used buffer cached 1 3 6 1 4 1 2021 4 Object ID Item Description 5 memTotalReal Total capacity of the actual CPU memory kB 6 memAvailReal Av...

Page 454: ...t bytes 13 i ifInDiscards Number of received_discarded packets 14 i ifInErrors Number of received_error packets 15 i ifInUnknownProtos Number of received_unknown protocol packets 19 i ifOutDiscards Number of sent_discarded packets 20 i ifOutError Number of sent_error packets 8 Internal Storage Service Life Panasonic Original 1 3 6 1 4 1 258 601 4 Object ID Item Description 4 1 panaPbxDsklife1 Stor...

Page 455: ...1 3 6 1 2 1 7 Object ID Item Description 7 1 udpEndpointProcess UDP port monitoring by the monitoring server Zabbix as described in network maintenance Note Feature Manual 455 ...

Page 456: ...asonic com Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2015 PNQX7658YB PM1115HH2016 ...

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