Panasonic KX-NSX1000, Manual

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Conditions
•
Automatic Call Distribution (ACD) does not work for ISDN extensions or PS Ring Groups.
•
FWD/DND Extension
System programming for each incoming call distribution group is required to skip or ring extensions which
have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (→ 2.3 Call
Forwarding (FWD)/Do Not Disturb (DND) Features)
•
The Group Call Waiting feature cannot be used with the VIP Call feature (→ 2.2.2.5 VIP Call) and/or
Wrap-up feature (→ 2.2.2.7 Log-in/Log-out). To use the VIP Call feature and/or Wrap-up feature, Call
Waiting mode on each extension should be off.
PC Programming Manual References
11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main—Line Hunting Order
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→ Distribution Method
→ Call Waiting Distribution
→ Extension No Answer Redirection Time
→ Maximum No. of Busy Extension
11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List—Delayed Ring
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
→ Options—Wrap-up Timer based on
→ Options—Longest Idle Distribution
2.2.2.3 Queuing Feature
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be
assigned for each time mode (day/lunch/break/night) (→ 5.1.4 Time Service). This PBX supports a specified
number of Queuing Time Tables which each have a specified number of sequences (specific commands
which are performed when a caller enters a queue). The following commands can be assigned to each
sequence when making a Queuing Time Table:
[Command Table]
Command Description Condition
OGM xxx An outgoing message is sent to the
caller. "xxx" applies to the OGM
number. After the OGM, Music on Hold will be
sent and the next event in the sequence
will be activated.
Wait xx s Puts the caller in the waiting queue
for b (01-16) × 5 seconds.
"xx" applies to the number of
seconds to wait (05-80). If an OGM has not been sent to the
caller, the caller hears a ringback tone.
If an OGM has been sent to the caller,
the caller hears Music on Hold.
Sequence xx Redirects to sequence xx. "xx"
applies to the sequence number. None
Overflow Redirects to the overflow destination. None
Disconnect Disconnects the line. None
2.2.2 Incoming Call Distribution Group Features
Feature Manual 51