2.28.2 Voice Mail DTMF Integration
Description
The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other.
The PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering
service between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform the
extension status (e.g., busy). The VPS sends the commands to the PBX like an SLT.
The following answering services and features are available:
1.
Voice Mail (VM) Service Mode
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a
specified mailbox.
[Example]
The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox
number of the person you wish to leave your message for."
¯
The caller dials the mailbox number. Then, the dialled number is sent to the VPS via the PBX.
¯
The VPS sends the personal greeting to the caller, "You have reached Mike’s voice mail. I am sorry I
cannot take your call right now. Please leave a message and I will call you back."
¯
The caller leaves a message.
If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM
(DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the mailbox
number of the corresponding group or extension and any other digits required to the VPS automatically
using the caller-dialled number (Follow on ID). In this case, the caller can reach a mailbox without knowing
the mailbox number.
[Available Features for Follow on ID]
a.
FWD to a Mailbox
b.
Intercept Routing to a Mailbox
c.
Call Transfer to a Mailbox
d.
Listening to a Message in a Mailbox
2.
Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
3.
VM
®
AA Service, AA
®
VM Service
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service or
vice versa.
System Explanation
1.
Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the
assignment of the VPS.
®
11.12.2 PBX Configuration—[3-12-2] Group—VM(DTMF) Group—Group Settings—
2.
DTMF Command Assignment
Assign the DTMF command to suit the VPS settings.
306
Feature Manual
2.28.2 Voice Mail DTMF Integration
Summary of Contents for KX-NS700
Page 16: ...16 Feature Manual Table of Contents...
Page 17: ...Section 1 For Your Safety Feature Manual 17...
Page 20: ...20 Feature Manual 1 1 1 For Your Safety...
Page 21: ...Section 2 Call Handling Features Feature Manual 21...
Page 59: ...632 Maximum Number of Agents Feature Manual 59 2 2 2 Incoming Call Distribution Group Features...
Page 109: ...Operating Manual References 1 2 1 Basic Calling Feature Manual 109 2 5 4 Trunk Call Features...
Page 195: ...Operating Manual References 1 4 2 Holding a Call Feature Manual 195 2 13 1 Call Hold...
Page 326: ...326 Feature Manual 2 30 2 Outgoing Message OGM...
Page 327: ...Section 3 Unified Messaging System Feature Manual 327...
Page 377: ...Section 4 Network Features Feature Manual 377...
Page 466: ...466 Feature Manual 4 3 6 Network ICD Group...
Page 467: ...Section 5 System Configuration and Administration Features Feature Manual 467...
Page 560: ...560 Feature Manual 5 5 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Manual 561...
Page 578: ...578 Feature Manual 6 5 6 PFMPR Software File Version 004 6xxxx...
Page 579: ...Feature Manual 579 Notes...