Panasonic KX-NS500, Pc Programming Manual

Page: 915 / 1064

Feature Guide References
3.2.1.34 Operator Service
Operator Service—Operator’s Mailbox
Specifies the mailbox number for Operator 1, 2, and 3. Callers to Operator 1, 2, or 3 are prompted to leave a
message in this mailbox depending upon how the Busy Coverage Mode or No Answer Coverage Mode is set.
Value Range
2–8 digits
Maintenance Console Location
23.2 UM Configuration—[4-2] Service Settings—Parameters
Feature Guide References
3.2.1.34 Operator Service
Operator Service—Busy Coverage Mode
Specifies how to handle calls when the operator is busy.
Value Range
Hold : Automatically places the caller on hold and the operator is called again.
No Answer Coverage : Offers the option specified by the No Answer Coverage Mode to the caller.
Call Waiting : Signals the operator when another call is waiting using the Call Waiting feature of PBX.
Disconnect Message : Disconnects the caller after playing "Thank you for calling".
Maintenance Console Location
23.2 UM Configuration—[4-2] Service Settings—Parameters
Feature Guide References
3.2.1.34 Operator Service
Operator Service—No Answer Coverage Mode
Specifies how to handle operator calls when they are not answered within the time period set in Operator
Service—Operator No Answer Time (10-60 s) .
Value Range
Caller Select : Allows the caller to leave a message or call another extension. In the following cases, the caller
cannot call another extension:
a.
No input to Automated Attendant.
b.
When the No DTMF Input Operation setting of a Custom Service is set to "Operator".
Leave Message : Instructs the caller to leave a message in the operator’s mailbox.
Disconnect Message : Disconnects the caller after playing "Thank you for calling.".
Next Operator : Transfers the caller to the next operator.
PC Programming Manual 915
23.2 UM Configuration—[4-2] Service Settings—Parameters