2.3.3 Do Not Disturb (DND)
Description
An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension,
but will arrive at another extension using the Idle Extension Hunting feature (
®
or the Intercept Routing—Busy/DND feature (
®
2.1.1.6 Intercept Routing). When a destination cannot be
found, the calling extension will hear the DND tone, while the calling outside party will hear a busy tone.
Conditions
•
DND for Trunk Calls/Intercom Calls
The DND feature can be set for trunk calls, for intercom calls, or for both of them by the extension user.
•
DSS button in DND Mode
The DSS button light will turn red if the assigned extension has set DND.
•
DND Override
An extension in DND mode can be called by other extension users who are allowed to override DND in
their COS.
•
Paging DND
It is programmable whether the PBX pages extensions in DND mode through system programming. (
®
•
Intercept Routing—Busy/DND
If a call arrives at an extension in DND mode, the call can be redirected to a preprogrammed destination
by the Intercept Routing—Busy/DND feature.
•
Idle Extension Hunting
While searching for an idle extension within an idle extension hunting group, any extension that has DND
set will be skipped. The call will go to the next extension in the group, not the Intercept Routing—Busy/
DND destination.
•
If (1) a trunk call via the LCOT card arrives at an extension in DND mode and (2) the Intercept
Routing—Busy/DND destination is not available and (3) there is no available extension in the idle extension
hunting group, then the original extension in DND mode will ring.
•
Calls from a doorphone arrive at the extension even when the extension is in DND mode.
PC Programming Manual References
10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—
→
BSS / OHCA / Whisper OHCA / DND Override
→
BSS / OHCA / Whisper OHCA / DND Override-2
10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—
PT Programming Manual References
86
Feature Guide
2.3.3 Do Not Disturb (DND)
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...