2.2.2.7 Overflow Feature
Description
When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination
or a busy tone may be sent to the callers by the following features:
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
2.
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:
a.
There is no space in the waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged in.
c.
The Queuing Time Table is assigned, but there are no extensions logged in and the "
Overflow
immediately when All Logout
" setting is enabled.
d.
An Overflow command is assigned to the Queuing Time Table.
e.
The Overflow time expires.
f.
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time mode
(day/lunch/break/night) (
®
5.1.4 Time Service). The destination can be assigned as follows, depending
on the above conditions.
•
For a), b), and c):
®
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Settings—Overflow Queuing Busy—
Queuing Busy—Destination-Day, Lunch, Break, Night
•
For d), e), and f):
®
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Time out & Manual Queue Redirection—Destination-Day, Lunch,
Destination
Availability
Wired Extension (PT/SLT/SIP Extension/ISDN Extension)
ü
PS
ü
Incoming Call Distribution Group
ü
PS Ring Group
ü
UM Group
ü
VM Group (DTMF/DPT)
ü
External Pager (TAFAS)
ü
DISA
ü
Analogue/ISDN Remote Maintenance
ü
Idle Line Access no. + Phone no.
ü
Trunk Group Access no. + Trunk Group no. + Phone no.
ü
Other PBX Extension (TIE with no PBX Code)
ü
Other PBX Extension (TIE with PBX Code)
ü
Feature Guide
67
2.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...