Panasonic KX-NS500, Features Manual

Page: 63 / 580

2.2.2.5 Distribution Order
Description
The distribution method of queued calls in an incoming call distribution group to an idle extension that belongs
to several groups can be selected through system programming.
The following modes are available.
Mode Description
Circular The extension receives the first available call that was received
to the incoming call distribution group which comes after the
incoming call distribution group that sent the previous call.
FIFO (First In First Out) The extension receives the first available call that was received
from all the incoming call distribution groups to which it belongs.
[Example]
•
Circular
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
1
6
Incoming Call
Distribution
Group 1
3
5
Incoming Call
Distribution
Group 2
2
4
Incoming Call
Distribution
Group 3
Distribution order: 1
6 2 4 3 5
Explanation:
Calls are distributed according to the order of the incoming call distribution groups. After call 1 in group 1,
the next call received was call 2 in group 3. However, call 3 in group 2 is given priority with this method.
Feature Guide 63
2.2.2 Incoming Call Distribution Group Features