Panasonic KX-NS500, Features Manual

Page: 60 / 580

2.2.2.4 Queuing Feature
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (
®
5.1.4 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command Description Condition
OGM xx An outgoing message is sent to the
caller. "xx" applies to the OGM
number. After the OGM, Music on Hold will be sent
and the next event in the sequence will
be activated.
Wait xx s Puts the caller in the waiting queue for
b (01-16)
´
5 seconds.
"xx" applies to the number of seconds
to wait (05-80).
If an OGM has not been sent to the caller,
the caller hears a ringback tone.
If an OGM has been sent to the caller, the
caller hears Music on Hold.
Sequence xx Redirects to sequence xx. "xx"
applies to the sequence number. None
Overflow Redirects to the overflow destination. None
Disconnect Disconnects the line. None
Queue No. Announces the number of calls in the
waiting queue ahead of the caller. An SD card must be installed to use this
feature.
Activation key required:
Call Centre Feature Enhancement
(KX-NSF201)
Queue No. and Time Announces the number of calls in the
waiting queue ahead of the caller and
the estimated waiting time. An SD card must be installed to use this
feature.
Activation key required:
Call Centre Feature Enhancement
(KX-NSF201)
None
(No command)
Redirects to the next sequence. If assigned as sequence 01, the Queuing
Time Table will not be activated.
[Programming Example of Queuing Time Table]
Queuing Time Table No.
Sequence
*1
Sequence 01 Sequence 02 Sequence 03 Sequence 04 ...
01 OGM 01 Wait 30 s OGM 03 Overflow
02
*2
OGM 02 Wait 30 s OGM 04 None
03
60 Feature Guide
2.2.2 Incoming Call Distribution Group Features