Panasonic KX-NS300, Pc Programming Manual

Page: 406 / 752

Name Description Value Range Links
Options—UM
System Guidance—
UM System
Guidance for Queue
No. / Queue No. and
Time Specifies the announcement
heard by callers in an ICD queue
about the estimated wait time.
Select an announcement from
the specified Unified Messaging
System Guidance messages. Guidance No.1–
8 Feature Manual
References
2.2.2.4 Queuing Feature
Options—ICD Group
Distribution order Select the distribution method for
member extensions that belong
to multiple ICD groups and
become idle. FIFO, Circular Feature Manual
References
2.2.2.4 Queuing Feature
Options—2nd line
LCD display
information for ICD
Group redirected call Select the information displayed
on the second line of the PT's
display when an incoming call is
redirected to the ICD group that
the extension belongs to. Last destination,
First destination
Feature Manual
References
2.2.2.4 Queuing Feature
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor
This screen is only available at Installer level.
Description
After specifying an ICD Group to be monitored, specify a User (User) or User (Administrator) as an ACD
supervisor to begin monitoring. The ACD supervisor can monitor an ICD Group, manage and analyse
statistical information, and create an ACD report.
For details about ICD Group management by the ACD supervisor, see "
2.2.2.10 Supervisory Feature
(ACD) " in the Feature Manual.
To set the ACD Supervisor
1.
Click the button. The Set ACD Supervisor screen is displayed.
2. From the users listed in the Normal User window, click a user to select it as the ACD supervisor, and
then click the right arrow button to move the selected user to the ACD Supervisor window. To remove a
selected user, click a user on the ACD Supervisor window to select it, and then click the left arrow
button.
3. Click OK .
The ACD supervisor selected above is displayed as follows.
Name Description
Value
Range
Links
First
Name The first name of the ACD supervisor (reference only).
Last
Name The last name of the ACD supervisor (reference only).
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor
406 PC Programming Manual