Panasonic KX-NS1000, Feature Manual

Page: 401 / 482

20.1.26 Unified Messaging—Covering Extension
Description
Forwards calls to a second extension when the first extension’s subscriber is not available to take the call. The
caller can also access the Covering Extension by pressing [0] while a Personal Greeting is being played, or
while leaving a message.
PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Covering Extension
Operating Manual References
Subscriber Operation
1.6.5 Transferring Calls— Assigning Your Covering Extension
20.1.27 Unified Messaging—Custom Service
Description
The following Custom Service types are available:
•
Menu & Transfer
Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to
voice guidance (Custom Service Messages). Callers can be guided to an extension, mailbox, outside
destinations (including mobile phones), operator, fax machine, other Custom Services etc., without the
assistance of an operator.
•
Date Control
Allow a different operation to be assigned for up to 5 time periods defined by date. The caller makes no
selection and no menu is announced.
•
Time Control
Allow a different operation to be assigned for up to 5 time periods defined by time of day. The caller makes
no selection and no menu is announced.
•
Day Control
Allow a different operation to be assigned for up to 5 time periods defined by day of the week. The caller
makes no selection and no menu is announced.
•
Password
Require that callers enter a password. Each password is assigned an operation. If a password is entered
correctly, the caller is handled by the password’s preprogrammed operation.
Custom Service Messages ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the System
Administrator or the Message Manager, and can be recorded in multiple languages if needed. In total, a
maximum of 200 Custom Services can be created.
Calls can be handled by Custom Service by:
•
Setting the Incoming Call Service of a CO line or port to "Custom Service Menu" and specifying a Custom
Service number.
®
22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group— Day, Night, Lunch,
and Break Mode - Incoming Call Service
•
Setting the call service of a Holiday to "Custom Service Menu" and specifying a Custom Service number.
®
23.4 UM Configuration—[4-4] Service Settings—Holiday Table— Service
•
Using Custom Service or Personal Custom Service. A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After pressing the
appropriate dial key, the caller is sent to assign Custom Service.
Document Version 2016-03 Feature Manual 401
20.1.27 Unified Messaging—Custom Service