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ACD Report

ACD Monitor

Performance
Graphs

ACD Report Server/Voice Mail System

KX-NCV200

The

KX-NCV200

 is two systems in one, combining all the features and functionality of the Panasonic KX-TVA200 Voice 

Processing system with a comprehensive ACD reporting system. This dynamic combination takes call management to the next 

level. The Voice Processing system is a fully featured voice mail with email integration and auto attendant.  The ACD Reporting 

System provides monitoring and performance reports, call information reporting, history, and agent log-in. The KX-NCV200 is 

an all-inclusive call management system that will help you improve customer service and reduce telecommunications costs. 

Summary of Contents for KX-NCV200

Page 1: ...CD reporting system This dynamic combination takes call management to the next level The Voice Processing system is a fully featured voice mail with email integration and auto attendant The ACD Reporting System provides monitoring and performance reports call information reporting history and agent log in The KX NCV200 is an all inclusive call management system that will help you improve customer ...

Page 2: ... a programmable number of messages each Each mailbox owner may record a general message for after hours use and a busy greeting that lets the caller know if you re on the phone or away from your desk After receiving messages the system can notify you in several different ways Enhanced Message Notification Each mailbox user can be notified of new messages in several different ways The message lamp on...

Page 3: ...igned to bring advanced call center functions to users of Panasonic PBX systems the KX NCV200 provides use ful functions such as monitoring and performance reports Oftentimes the difference between gaining or losing a new customer can hinge on a single telephone call The Panasonic call center solution makes sure that every telephone call works in your favor ACD Automatic Call Distribution Monitori...

Page 4: ...erage Mode Message Reception Mode Call Transfer Status Temporary Personal Greeting Call Transfer to Outside Line Message Waiting Notification Device Callback Number Entry Timed Reminder Setting Caller ID Call Routing Message Waiting Notification Lamp Caller ID Callback Toll Saver Caller ID Screening Multilingual Service Calling a Beeper Pager Two way Record Caller Name Announcement Personal No Answe...

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