Q
The Maintenance Console cannot connect to the PBX via modem.
A
•
Is the dial number of the modem correct? For more details, see
•
Has a modem been installed to the PBX?
•
Are the modem settings of the PBX and Maintenance Console correct? For more
details, see
.
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?
Q
Can I perform initial setup of the PBX without being connected to the PBX?
A
•
Yes. This is possible in Batch mode.
Create a new system data file using
, edit settings as
required, and then upload this file to the PBX later (see
Maintenance Console Software
Q
How do I confirm the software version of the PBX or installed cards?
A
•
Summary
. Summary information, including software
versions, is displayed for all cards installed in the PBX.
Q
Not all of the characters of a setting can be displayed because the column is too
narrow.
A
•
Move the mouse to the line between the names of 2 setting items, at the top of the
table.
The pointer will change to a double arrow. Click and drag the line to the right until all
characters are displayed.
Card Status
Q
The status of a new card will not change to "INS".
A
•
With the new card installed, does the total number of extensions or CO lines exceed
the maximum supported by the PBX?
•
Is the type of card installed in the slot different from the card type set as "Pre-Install"
for that slot? Confirm that the correct card is installed in the slot.
•
Is the card firmly and fully installed in the slot? Confirm that the card is installed
correctly in the slot.
•
Confirm that the card is not damaged.
Q
I cannot change an LCO port to INS status.
A
•
Is the card installed in the appropriate slot?
•
Is the card installed in the correct slot, but not functioning correctly?
Check the condition of the card.
•
Is the card itself in INS status?
Set it to INS status.
•
Is a CO line connected to the appropriate port?
•
Is the port in FAULT status, even though a CO line is connected?
Run diagnosis on the relevant slot.
62
PC Programming Manual
Document Version 2009-12
2.7.1 Frequently Asked Questions (FAQ)
Summary of Contents for KX-NCP500
Page 71: ...Section 3 1 Configuration Document Version 2009 12 PC Programming Manual 71 ...
Page 74: ... 3 4 1 Virtual Cards 74 PC Programming Manual Document Version 2009 12 3 1 1 1 Slot ...
Page 313: ...Section 4 2 System Document Version 2009 12 PC Programming Manual 313 ...
Page 450: ...450 PC Programming Manual Document Version 2009 12 4 21 2 11 2 Audio Gain Card ...
Page 451: ...Section 5 3 Group Document Version 2009 12 PC Programming Manual 451 ...
Page 533: ...Section 6 4 Extension Document Version 2009 12 PC Programming Manual 533 ...
Page 701: ...Section 7 5 Optional Device Document Version 2009 12 PC Programming Manual 701 ...
Page 731: ...Section 8 6 Feature Document Version 2009 12 PC Programming Manual 731 ...
Page 744: ...744 PC Programming Manual Document Version 2009 12 8 6 6 6 Tenant ...
Page 745: ...Section 9 7 TRS Document Version 2009 12 PC Programming Manual 745 ...
Page 753: ...Section 10 8 ARS Document Version 2009 12 PC Programming Manual 753 ...
Page 766: ...766 PC Programming Manual Document Version 2009 12 10 8 8 7 Authorization Code for TRG ...
Page 767: ...Section 11 9 Private Network Document Version 2009 12 PC Programming Manual 767 ...
Page 780: ...780 PC Programming Manual Document Version 2009 12 11 4 9 4 NDSS Key Table ...
Page 781: ...Section 12 10 CO Incoming Call Document Version 2009 12 PC Programming Manual 781 ...
Page 807: ...Section 13 11 Maintenance Document Version 2009 12 PC Programming Manual 807 ...
Page 847: ...Section 14 Appendix Document Version 2009 12 PC Programming Manual 847 ...