Panasonic KX-NCP500, Features Manual

Page: 388 / 468

1.32 Computer Telephony Integration (CTI) Features
1.32.1 Computer Telephony Integration (CTI)
Description
The PBX supports a CTI interface using the LAN port of the IPCMPR/IPCEMPR card. The CTI interface allows
extension users to make or receive calls with advanced features:
–
Extension users can make calls easily from a phone book in their PC.
–
When an extension user receives an incoming call, detailed caller information can be displayed on the PC
automatically.
A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to
use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the
CTI Server.
PBX
IPCMPR
Card
CTI Server
PC
PC
LAN
LAN
Conditions
•
CTI application software must be installed on the connected PC. In addition, some features may require a
KX-NCS4910 or KX-NCS4950 (Activation Key for Software Upgrade to Enhanced Version).
•
CTI Call control is not supported for SIP extensions.
For example, a SIP extension user cannot make or transfer a call using a CTI application.
•
Application Programming Interface (API)/Protocol
Type API/Protocol
Third Party Call Control •
ECMA CSTA Phase 3
•
TAPI 2.1
•
A KX-TDE Series PBX can connect to one CTI server only.
•
For details about specific CTI features, refer to the manual for your CTI application software.
Installation Manual References
KX-TDE100/KX-TDE200
3.8.4 First Party Call Control CTI Connection
3.13.1 Connection of Peripherals
388 Feature Guide
1.32.1 Computer Telephony Integration (CTI)