Panasonic KX-NCP500, Feature Manual

Page: 168 / 422

[Example]
In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Extn.
101 Extn.
102 Extn.
103
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
1st
Priority
2nd
Priority
3rd
Priority
1
6
ICD Group 1
(for premium
customers)
3
5
ICD Group 2
(for general customers)
Distribution order:
From: Group 1 Group 3 Groups 2 and 4
*1
1 6 2 4 3 5
3rd
Priority
7 8
4
2
ICD Group 3
(for special
customers)
ICD Group 4
(for general customers)
7
8
*1 After call 3 is distributed from group 2, call 7 will be distributed from group 4 next, even though call 5 arrived earlier.
PC Programming Manual References
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— VIP Call Mode
9.1.9 Idle Extension Hunting
Description
If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle
member of the same idle extension hunting group, which can be programmed through system programming.
Idle extensions are automatically searched according to a preprogrammed hunting type.
This feature is also known as Station Hunting.
168 Feature Manual Document Version 2013-05
9.1.9 Idle Extension Hunting