Panasonic KX-FT932FX Operating Instructions Manual Download Page 40 | Manualshive

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Panasonic KX-FT932FX Operating Instructions Manual Download Page 40

9. Help

40

Troubleshooting

9.3 When a function does not work, check here

If you still have difficulties after following the instructions in this section, reset the unit. To reset the unit, disconnect the
power cord, then reconnect it.

9.3.1 Initial settings

9.3.2 General

Problem

Cause & Solution

I cannot hear a dial tone.

L

The telephone line cord is connected to the

[

EXT

]

jack on the unit. Connect

to the

[

LINE

]

jack (page 4) (KX-FT932 only).

L

If you use a splitter to connect the unit, remove the splitter and connect the
unit to the wall jack directly. If the unit operates properly, check the splitter.

L

Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.

L

The power cord or telephone line cord is not connected. Check the
connections.

L

If you connected the fax machine through a computer modem, connect the
fax machine directly to a telephone line jack.

I cannot make calls.

L

The dialling mode setting may be wrong. Change the setting (feature #13 on
page 11).

The unit does not ring.

L

The ringer volume is turned OFF. Adjust it (page 11).

Problem

Cause & Solution

The other party complains
they only hear a fax tone and
cannot talk.

L

FAX ONLY mode is set. Tell the other party the number is only used for
faxes.

L

Change the receiving mode:
–

KX-FT932: TEL mode (page 24) or TEL/FAX mode (page 25).

–

KX-FT938: TAM/FAX mode (page 25), TEL mode (page 24) or TEL/FAX
mode (page 25).

During programming, I
cannot enter the code or ID
number.

L

All or part of the numbers are the same as another code or ID. Change the
number:
–

remote operation ID: feature #11 on page 33 (KX-FT938 only).

–

fax activation code: feature #41 on page 34.

The unit beeps.

L

The recording paper has run out. Press

{

STOP

}

to stop the beeps and

install recording paper.

Caller information is not
displayed.

L

You have not subscribed to Caller ID service.

L

The caller requested not to send his/her information.

While viewing caller
information, the display
returns to standby mode.

L

Do not pause for over 3 minutes while searching.

The speakerphone is not
working (KX-FT938 only).

L

Use the speakerphone in a quiet room.

L

If you have difficulty hearing the other party, adjust the volume.

FT932-938FX_PFQX2588ZA-en.book Page 40 Thursday, June 15, 2006 8:30 AM

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Summary of Contents for KX-FT932FX

Page 1: ... the unit and save for future reference These units are compatible with Caller ID To use this feature you must subscribe to the appropriate service of your service provider Facsimile with Digital Answering System Operating Instructions Personal Facsimile Model No KX FT932FX KX FT938 Model No KX FT938FX ...

Page 2: ... caller information into the phonebook one touch dial 18 5 Fax Sending Faxes 5 1 Sending a fax manually 20 5 2 Documents you can send 20 5 3 Sending a fax using the phonebook one touch dial 21 5 4 Broadcast transmission 22 Receiving Faxes 5 5 Selecting the way to use your fax machine 23 5 6 Receiving a fax manually Auto answer OFF 24 5 7 Receiving a fax automatically Auto answer ON 25 5 8 Receive ...

Page 3: ...Table of Contents 3 User record 11 3 User record 48 12 Index 12 1 Index 49 ...

Page 4: ...tion during a power failure to the telephone line Caution L When you operate this product the power outlet should be near the product and easily accessible L Be sure to use the telephone line cord included in this unit L Do not extend the telephone line cord L Keep the unit away from walls as far as possible to prevent a recording paper jam Note L Before you can make calls the dialling mode settin...

Page 5: ... FAX START then tear off the excess paper by pulling it towards you For KX FT938 Press FAX START to cut the paper Quick Start 1 5 Fax sending Copying A Open the document feeder tray Correct Incorrect 1 1 Note L If the paper is secured with glue or tape cut approximately 15 cm from the beginning of the roll before installing it L When the power cord is connected a message is printed each time the t...

Page 6: ... unit to receive calls according to your needs page 23 1 7 Answering machine KX FT938 only 1 7 1 Recording your own greeting message A Press RECORD 2 times B Press SET C Speak clearly about 20 cm away from MIC for up to 16 seconds D To stop recording press STOP L For further details see page 28 1 7 2 Listening to recorded messages The display will show the total number of recorded messages When th...

Page 7: ... been spilled into the unit C If the unit has been exposed to rain or water D If the unit does not work normally by following the operating instructions Adjust only controls covered by the operating instructions Improper adjustment may require extensive work by an authorised service centre E If the unit has been dropped or physically damaged F If the unit exhibits a distinct change in performance ...

Page 8: ...high temperature and vibration L The unit should not be exposed to direct sunlight L Do not place heavy objects on top of the unit L The unit should be kept away from heat sources such as heaters kitchen stoves etc It should not be placed in rooms where the temperature is less than 5 C or greater than 35 C Damp basements should also be avoided Connection L If any other device is connected on the s...

Page 9: ...3 Preparation 9 3 Preparation 3 1 Location of Controls 1 6 2 7 3 8 4 9 5 10 10 A K L O Q S N J U W T C D B I V KX FT932 1 6 2 7 3 8 4 9 5 10 10 A K L P R S N G H J U W T C E F B I V M KX FT938 ...

Page 10: ... START L To start sending or receiving a fax L COPY L To copy a document page 27 M MIC KX FT938 only L The built in microphone N TONE L To change from pulse to tone temporarily during dialling when your line has rotary pulse services O PAUSE KX FT932 only L To insert a pause during dialling P MUTE KX FT938 only L To mute your voice to the other party during a conversation Press this button again t...

Page 11: ...or tone dial service select TONE default For rotary pulse dial service select PULSE 1 Press MENU SYSTEM SETUP PRESS 2 Press or repeatedly to display the following DIALLING MODE TONE 3 Press A or B repeatedly to display the desired setting 4 Press SET L The next feature will be displayed 5 Press MENU 3 5 Date and time You must set the date and time L The other party s fax machine will print the dat...

Page 12: ...repeatedly to display the following YOUR LOGO PRESS SET 3 Press SET L The cursor will appear on the display LOGO 4 Enter your logo up to 30 characters See the following character table for details 5 Press SET L The next feature will be displayed 6 Press MENU To select characters with the dial keypad Note L To enter another character that is located on the same dial key press to move the cursor to ...

Page 13: ...ing order 1 Uppercase letters 2 Number 3 Symbol 4 Lowercase letters L If you press A the order will be reversed 2 Press to insert the character 3 Return to step 1 to enter the next character 3 7 Your fax number Your fax number will be printed on the top of each page sent from your unit 1 Press MENU SYSTEM SETUP PRESS 2 Press or repeatedly to display the following YOUR FAX NO PRESS SET 3 Press SET ...

Page 14: ...dly to display the desired item 3 Lift the handset or press MONITOR KX FT932 SP PHONE KX FT938 L The unit will start dialling automatically To search for a name by initial Example LISA 1 Press 2 Press A or B to enter the phonebook 3 Press 5 repeatedly to display any name with the initial L see the character table page 12 L To search for symbols not letters or numbers press 1 4 Press B repeatedly t...

Page 15: ...ture store the desired names and telephone numbers for the one touch dial feature page 15 1 Lift the handset or press MONITOR KX FT932 SP PHONE KX FT938 2 Select the desired station key For stations 1 5 Press the desired station key For stations 6 10 Press LOWER then press the desired station key L The unit will start dialling automatically 4 2 3 Editing a stored item 1 Press 2 Press A or B repeat...

Page 16: ...splayed When an outside call is received the calling party s telephone number or name will be displayed You then have the option of whether or not to answer the call The unit will automatically store caller information telephone number name date and time of the call of the last 30 different callers Caller information is stored by the most recent to the oldest call When the 31st call is received th...

Page 17: ... number before calling back 1 Press CALLER ID 2 Press A or B repeatedly to display the desired item 3 Press CALLER ID to display the telephone number 4 To insert a number in front of the telephone number press the desired dial key 0 to 9 L You can also initiate the editing mode by pressing 5 Lift the handset or press MONITOR KX FT932 SP PHONE KX FT938 to call back the edited number L The unit will...

Page 18: ...Press CALLER ID 2 Press A or B repeatedly to display the desired item 3 Press ERASE L To erase other items repeat steps 2 to 3 4 Press STOP 4 8 Storing caller information into the phonebook one touch dial Important L This feature is not available if the caller information does not include a telephone number 4 8 1 Into the phonebook 1 Press CALLER ID 2 Press A or B repeatedly to display the desired...

Page 19: ...s 6 10 Press LOWER then press the desired station key L If you do not need to edit the name skip to step 6 5 If a name is required enter up to 16 characters for the name page 12 6 Press SET L If the number requires editing see page 17 7 Press SET Note L You can confirm the stored items in the one touch dial by printing the telephone number list page 46 L To edit a name see page 14 ...

Page 20: ...nsmission time L If the resolution setting is changed during feeding it will be effective from the next page To redial the last number 1 Press REDIAL KX FT932 REDIAL PAUSE KX FT938 2 Press FAX START L If the line is busy the unit will automatically redial the number up to 5 times L To cancel redialling press STOP To send more than 10 pages at a time Insert the first 10 pages of the document Add th...

Page 21: ... and telephone numbers into the phonebook page 14 or one touch dial page 15 1 Open the document feeder tray 1 then adjust the width of the document guides 2 to fit the actual size of the document 2 Insert the document up to 10 pages FACE DOWN until a single beep is heard and the unit grasps the document L If the document guides are not adjusted to fit the document re adjust them 3 If necessary pre...

Page 22: ...o add other items repeat steps 5 and 6 up to 20 items 7 Press STOP 5 4 3 Erasing a stored item from the broadcast memory 1 Press 2 Press A or B repeatedly to display BROADCAST 3 Press MENU 4 Press 5 Press A or B repeatedly to display the desired item you want to erase L To cancel erasing press STOP 6 Press SET 7 Press SET L To erase other items repeat steps 5 to 7 8 Press STOP 5 4 4 Sending the sa...

Page 23: ... telephone answering machine and or fax TAM FAX mode KX FT938 only Your situation You want to answer phone calls using the telephone answering machine and receive faxes automatically Setup Set the fax machine to TAM FAX mode page 25 by pressing AUTO ANSWER repeatedly L The AUTO ANSWER indicator turns ON Note L Make sure feature 77 is set to TAM FAX beforehand page 35 L Do not connect an answering ...

Page 24: ...y the following TEL MODE L The AUTO ANSWER indicator turns OFF How to receive phone calls and faxes 1 Lift the handset to answer the call 2 When document reception is required a fax calling tone slow beep is heard or no sound is heard press FAX START CONNECTING L The unit will start fax reception 3 Replace the handset Note L If you do not answer the call within 10 rings For KX FT932 The unit will ...

Page 25: ... by the telephone company L An extension telephone if connected to the same line will not ring at this time B If you do not answer the call the unit will activate the fax function L Some fax machines do not generate fax calling tones when sending faxes therefore the unit will try to receive a fax even if no fax calling tone is detected Note L If you answer a call with the extension telephone the f...

Page 26: ...es If you call your unit from outside to listen to new messages page 30 you will know that there are no messages when the unit rings for the 4th time You can then hang up without being charged for the call 5 7 2 Activating FAX ONLY mode 1 Make sure feature 77 is set to FAX ONLY beforehand page 35 KX FT938 only 2 Press AUTO ANSWER repeatedly to display the following FAX ONLY MODE L The AUTO ANSWER ...

Page 27: ...copying Note L When you copy a multiple page document which is longer than A4 size paper approx 300 mm we recommend you insert one page at a time L Any document which can be sent as a fax can also be copied page 20 L The copied recording paper comes out somewhat longer than the document size To select the resolution Select the desired resolution according to the type of document FINE For printed o...

Page 28: ...eting message will be played when a call is received To check the greeting message 1 Make sure feature 77 is set to TAM FAX beforehand page 35 2 Press AUTO ANSWER repeatedly to display TAM FAX MODE L The unit will play the TAM FAX greeting message 7 1 1 Erasing your recorded greeting message 1 Set feature 77 to TAM FAX page 35 beforehand 2 Press ERASE 2 times 3 Press SET L To cancel erasing press ...

Page 29: ...t 18 minutes A maximum of 50 messages can be recorded If messages are recorded in noisy environment the actual recording time may be less To repeat a message Press while listening to the message L If you press within 5 seconds of the beginning of the message the previous message will be played L To play back a specific message press or and search for the message you want to listen to To skip a mes...

Page 30: ...re played back 5 All message playback L All messages are played back 4 Erase a specific message During playback L The current message is erased L A long beep and 3 short beeps will sound The unit will then play back the next message 5 Erase all messages L All recorded messages are erased L A long beep and 3 short beeps will sound Monitoring the room Press 6 to monitor the sound for about 30 second...

Page 31: ...all 2 Enter the remote operation ID during the greeting message L A long beep will sound and your unit will switch to TAM FAX mode 3 Hang up the handset 7 5 Pager call This feature allows your unit to call your pager when your unit receives an incoming voice message 1 Press MENU 2 Press then 7 0 3 Press A or B repeatedly to select ON 4 Press SET 5 Enter your pager number and or pauses up to 46 dig...

Page 32: ... MENU To program by entering the program code number directly You can select a feature by directly entering its program code and a 2 digit number instead of using or 1 Press MENU 2 Press and the 2 digit code page 32 to page 35 3 Press A or B repeatedly to display the desired setting L This step may be slightly different depending on the feature 4 Press SET 5 To exit programming press MENU To cance...

Page 33: ...e 11 for details Code 17 Setting the ringer type for outside calls EXT RINGER TYPE RINGER 1 To set the ringer type from one of 3 types for outside calls You can select RINGER 1 default RINGER 2 or RINGER 3 8 3 Advanced features See page 32 for how to enter advanced feature programming Code 22 Setting the journal report to print automatically AUTO JOURNAL ON ON default The unit will print a journal...

Page 34: ...NORMAL default For normal contrast DARKER Used when the display contrast is too light Code 41 Changing the fax activation code FAX ACTIVATION ON If you wish to use an extension telephone page 24 to receive faxes activate this feature and program the activation code 1 Press MENU 2 Press then 4 1 3 Press A or B repeatedly to select ON 4 Press SET 5 Enter your code 2 to 4 digits using the dial keys 0...

Page 35: ...ting tone volume cannot be adjusted Code 77 Changing the receiving mode in the auto answer setting KX FT938 only AUTO ANSWER TAM FAX TAM FAX default Telephone Answering Machine Fax mode page 25 FAX ONLY FAX only mode page 26 Code 78 Changing the TEL FAX delayed ring setting TEL FAX RING RINGS 2 If you use an extension telephone in TEL FAX mode select the desired number of times the extension telep...

Page 36: ...as mode 1 NEXT FAX 2 OFF 3 ERROR default 2 5 Delayed transmission 1 ON 2 OFF default L If you select ON next enter the fax number and transmission time using the dial keypad see feature 25 on page 33 for details 2 6 Automatic Caller ID list 1 ON 2 OFF default 3 6 Receiving reduction 1 ON default 2 OFF 3 9 Display contrast 1 NORMAL default 2 DARKER 4 1 Fax activation code 1 ON default 2 OFF L If yo...

Page 37: ...tures 37 2 TEL FAX 7 6 Connecting tone 1 ON default 2 OFF 7 7 Auto answer KX FT938 only 1 TAM FAX default 2 FAX ONLY 7 8 TEL FAX ring setting 1 1 2 2 default 3 3 4 4 5 5 6 6 7 7 8 8 9 9 8 0 Set default 1 YES 2 NO default ...

Page 38: ...r page 5 or clear the jammed paper page 44 NO DOCUMENT L The document was not fed into the unit properly Re insert it and try again OTHER FAX NOT RESPONDING L The other party s fax machine is busy or has run out of recording paper Try again L The other party s fax machine rings too many times Send the fax manually page 20 L The other party s machine is not a fax machine Check with the other party ...

Page 39: ...ith the unit s modem Contact our service personnel NO FAX REPLY L The other party s fax machine is busy or has run out of recording paper Try again PAPER JAMMED L A recording paper jam occurred Clear the jammed paper page 44 PLEASE WAIT L The unit is checking and initializing the paper cutter Wait for a moment while the check is completed POLLING ERROR L The other party s fax machine does not supp...

Page 40: ...ck I cannot make calls L The dialling mode setting may be wrong Change the setting feature 13 on page 11 The unit does not ring L The ringer volume is turned OFF Adjust it page 11 Problem Cause Solution The other party complains they only hear a fax tone and cannot talk L FAX ONLY mode is set Tell the other party the number is only used for faxes L Change the receiving mode KX FT932 TEL mode page ...

Page 41: ...glass white plate or rollers are dirty with correction fluid etc Clean them page 45 Please do not insert a document before correction fluid has dried completely Problem Cause Solution I cannot receive documents L The telephone line cord is connected to the EXT jack on the unit Connect to the LINE jack page 4 KX FT932 only L The memory is full of received documents due to a lack of recording paper ...

Page 42: ...and press AUTO ANSWER repeatedly to select the desired mode When an extension telephone is connected I cannot receive documents by pressing 9 L You must set remote fax activation to ON feature 41 on page 34 beforehand L Press 9 firmly L The memory is full of received documents due to a lack of recording paper or a recording paper jam Install paper page 5 or clear the jammed paper page 44 Problem C...

Page 43: ...date and time setting may be lost If the correct date and time is not displayed after the power has been restored set the date and time again page 11 I cannot retrieve recorded messages from a remote location L Activate the remote operation feature by setting the remote operation ID beforehand feature 11 on page 33 L Press the remote operation ID correctly and firmly page 30 L The unit is not in T...

Page 44: ...Remove the recording paper 4 Cut off the wrinkled portion 5 Install the recording paper and close the top cover securely by pushing down on both sides see page 5 for details 10 2 Document jams sending 1 Open the top cover by pressing the top cover release button 1 and remove the jammed document carefully 2 2 Close the top cover securely by pushing down on both sides Note L Do not pull out the jamm...

Page 45: ...and the telephone line cord 5 Close the top cover securely by pushing down on both sides 10 4 Thermal head cleaning If smudges or black white lines appear on a copied received document check whether there is dust on the thermal head Clean it to remove the dust 1 Disconnect the power cord and the telephone line cord 2 Open the top cover by pressing the top cover release button 1 and remove the reco...

Page 46: ...ly after every 30 fax communications feature 22 on page 33 Printer test allows you to check the print quality of your unit If the test print has a smudge or blurred points or lines clean the thermal head page 45 Broadcast programming list provides you with names and numbers which are stored in the broadcast memory page 22 Caller ID list keeps records of the last 30 different callers after subscrib...

Page 47: ... black document Maximum Approx 110 W When copying a 100 black document Power supply 220 V 240 V AC 50 60 Hz Fax memory capacity 3 Approx 28 pages of memory reception Based on the ITU T No 1 Test Chart in standard resolution with original mode Voice memory capacity 4 KX FT938 only Approx 18 minutes of recording time including greeting message when no documents are in memory 1 Transmission speed dep...

Page 48: ...Information 48 User record 11 3 User record For your future reference Attach your sales receipt here Date of purchase Serial number found on the rear of the unit Dealer s name and address Dealer s telephone number ...

Page 49: ...35 Connections 4 Copy 27 D Date and time 11 Delayed transmission 33 Dialling mode 11 33 Display Contrast 34 Error messages 38 Document size 20 E Error messages 38 Extension telephone 24 F Fax activation code 34 Fax number 13 FAX ONLY mode 23 26 Friendly reception 34 J Jams Document 44 Recording paper 44 Journal report 20 33 L Logo 12 M Manual answer setting 35 Memory reception alert 34 O One touch...

Page 50: ...50 Notes ...

Page 51: ...51 Notes ...

Page 52: ...t Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15 22525 Hamburg Germany Manufacturer Panasonic Communications Malaysia Sdn Bhd PLO No 1 Kawasan Perindustrian Senai KB No 104 81400 Senai Negeri Johor Darul Ta zim Malaysia Global web site http panasonic net Copyright L This material is copyrighted by Panasonic Communications Co Ltd and...

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