Frequently Asked Questions
102
L
You may have used paper with a cotton and/
or fibre content that is over 20%, such as
letterhead or resume paper.
I cannot receive documents by pressing
*
*
*
*
#9
on the handset.
L
You must set the remote fax activation to on
(feature #41 on page 93) beforehand.
L
Press
*
#9 firmly. A single beep will be
heard.
L
The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper or clear the
jammed paper.
The other party complains that they cannot
send a document.
L
The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 18)
or clear the jammed paper (page 106).
Receiving mode
I cannot select the desired receiving mode.
L
If you want to set TAD/FAX or FAX ONLY
mode:
–
select the desired mode using feature #77
(page 95), and
–
press
{
{
{
{
AUTO ANSWER
}
}
}
}
repeatedly until
the desired mode is displayed.
L
If you want to set TEL mode:
–
press
{
{
{
{
AUTO ANSWER
}
}
}
}
repeatedly until
TEL mode is displayed.
The other party complains that they cannot
send a document.
L
The unit is not in TAD/FAX or FAX ONLY
mode. Select the desired mode using feature
#77 and press
{
{
{
{
AUTO ANSWER
}
}
}
}
repeatedly
until TAD/FAX or FAX ONLY mode is
displayed.
Copying
The unit does not make a copy.
L
You cannot make a copy during
programming. Make the copy after
programming or stop programming.
A black line, a white line or smudge appears
on the copied document.
L
The glass or rollers are dirty. Clean them
(page 111).
The copied image is distorted.
L
The thermal head is dirty. Clean it
(page 112).
The printing quality is poor.
Note:
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 10 for further details.
L
Some paper has instructions recommending
which side to print on. Try turning the paper
over.
L
You may have used paper with a cotton and/
or fibre content that is over 20%, such as
letterhead or resume paper.
Answering device
I cannot retrieve recorded messages from a
remote location.
L
Press the remote operation ID correctly and
firmly (page 80).
Messages in the mailbox do not play back.
L
The mailbox password is wrong. Enter the
correct password.
–
For mailbox 1 password, see feature #51
on page 94.
–
For mailbox 2 password, see feature #52
on page 94.
The other party complains that they cannot
leave a voice message.
L
The memory is full. Erase unnecessary
messages (page 77, 78, 84).
While operating the answering device from
the handset, the remote operation stops and
the unit starts to ring.
L
Someone is calling you from outside.
Press
{
{
{
{C
C
C
C}
}
}
}
or
{
{
{
{
SP-PHONE
}
}
}
}
to answer the
outside call.
I cannot operate the answering device with
the handset.
L
Someone is operating the answering device.
L
You are too far from the base unit. Move
closer to the base unit.
A B C
Original
Copy
Summary of Contents for KX-FPC185C
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