Panasonic HYBRID IP-PBX KX-TDA200, Features Manual

Page: 66 / 464

1.2.2.8 Supervisory Feature
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each
member’s status within the incoming call distribution group using a 6-line display PT.
Feature Description
Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call
distribution group with the display.
Log-in/Log-out Monitor and Re-
mote Control Monitor: The supervisor extension can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control: The supervisor extension can change the status
of the members by pressing the corresponding DSS button.
[Example]
--- Date and time
--- Floating extension number/name of incoming call distribution group
--- The number of queuing calls
--- The longest queuing time
With
<Incoming Call Queue Monitor Display>
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT LOG SPRVS
Log-in/Log-out Monitor
DSS buttons of the incoming call
distribution group members show
their status.
Log-in/Log-out Remote Control
Pressing the button changes
the status as follows:
Light pattern
Green on
Slow Green Flashing
Red on
Off
Status
Log-in (Ready)
Log-in (Not Ready)
Log-out
Light pattern
Red on
Green on
Status
Log-out
Log-in (Ready)
Since JAN.29 09:10AM
Total Calls :00996
Overflow Calls :00131
Lost Calls :00039
Average Waiting :02'12
EXIT CLEAR
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
Extension in another
incoming call distribution
group
Conditions
•
Available Extension as a Supervisor Extension
66 Feature Guide
1.2.2 Incoming Call Distribution Group Features