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Limited Warranty (ONLY FOR U.S.A.)
Panasonic Consumer Electronics Company,
Division of Matsushita Electric Corporation of America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Sales Company, Division of Matsushita Electric
of Puerto Rico, Inc.,
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic DVD Player Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively
referred to as “the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“Limited Warranty period”), at its option
either (a) repair your product with new or refurbished parts, or (b) replace it with a new or
a refurbished product. The decision to repair or replace will be made by the warrantor.
During the “Labor” Limited Warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts. You must mail-in your
product during the warranty period. If non-rechargeable batteries are included, they
are not warranted. This Limited Warranty only applies to products purchased and
serviced in the United States or Puerto Rico. This Limited Warranty is extended only to
the original purchaser and only covers product purchased as new. A purchase receipt
or other proof of original purchase date is required for Limited Warranty service.
Mail-In Service
For assistance in the continental U.S.A. in obtaining repairs please ship the product to:
Panasonic Services Company
Customer Servicenter
Suite B
4900 George McVay Drive
McAllen, TX 78503
For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax
(787)-768-2910.
When shipping the unit carefully pack and send it prepaid, adequately insured and
preferably in the original carton. Include a letter detailing the complaint and provide a
day time phone and/or email address where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF
PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF
PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up
adjustments, misadjustment of consumer controls, improper maintenance, power line
surge, lightning damage, modification, or commercial use (such as hotel, office, restaurant,
or other business), rental use of the product, or service by anyone other than a Factory
Servicenter or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes
damages for lost time, cost of having someone remove or re-install an installed unit if
applicable, travel to and from the servicer, loss of or damage to media or images, data or
other recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary
from state to state. If a problem with this product develops during or after the Limited Warranty
period, you may contact your dealer or Servicenter. If the problem is not handled to your satisfaction,
then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
F0102NY2043
1. Damage requiring service—The unit should be serviced by qualified
service personnel if:
(a) The AC power supply cord or AC adaptor has been damaged; or
(b) Objects or liquids have gotten into the unit; or
(c) The unit has been exposed to rain; or
(d) The unit does not operate normally or exhibits a marked change in
performance; or
(e) The unit has been dropped or the cabinet damaged.
2. Servicing—Do not attempt to service the unit beyond that described
in these operating instructions. Refer all other servicing to authorized
servicing personnel.
3. Replacement parts—When parts need replacing ensure the servicer
uses parts specified by the manufacturer or parts that have the same
characteristics as the original parts. Unauthorized substitutes may
result in fire, electric shock, or other hazards.
4. Safety check—After repairs or service, ask the servicer to perform
safety checks to confirm that the unit is in proper working condition.
For product information or assistance with product operation:
In the U.S.A., contact the Panasonic Customer Call Center at
1-800-211-7262, or e-mail [email protected], or the
website (http://www.panasonic.com).
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at
1-800-561-5505, or visit the website (www.panasonic.ca), or an
authorized Servicentre closest to you.
In other areas, consult your dealer.
Product or Part Name
Parts
Labor
DVD Player
One (1) Year
Ninety (90) Days
Rechargeable Batteries
(in exchange for defective item)
Ten (10) Days
Not Applicable
Customer Services Directory
For Product Information, Operating Assistance, Literature Request,
Dealer Locations, and Customer Service inquiries please visit Web Site:
http://www.panasonic.com
You can purchase parts, accessories, locate your nearest servicenter and more by visiting our
Web Site
or E-mail us via web:
http://www.panasonic.com/consumer_electronics/support/customerfeedback.asp
Contact:
1-800-211-PANA (7262),
Monday–Friday 9 am–9 pm; Saturday–Sunday 10 am–7 pm, EST.
For hearing or speech impaired TTY users,
TTY: 1-877-833-8855
Accessory Purchases
1-800-332-5368 (Customer Orders Only)
1-800-237-9080 (Fax Only)
(Monday–Friday 9 am to 8 pm, EST.) Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(Accepts Visa, MasterCard, Discover Card, American Express, and Personal Check)
For hearing or speech impaired TTY users,
TTY: 1-866-605-1277
Service in Puerto Rico
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/Factory Servicenter:
Ave. 65 de Infanteria, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300 Fax (787) 768-2910
Product Service
Product information
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