Panasonic BB-HCM381 User Manual Download

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Troubleshooting

Network Camera

Model No.

BB-HCM381

(AC Adaptor Type)

BB-HCE481

(PoE Type)

Indoor Use Only

Troubleshooting................................................................... 3

BB-HCM381 Indicator Display Troubleshooting ........................................ 3

BB-HCE481 Indicator Display Troubleshooting ......................................... 5

Camera Setup Troubleshooting................................................................. 7

Camera Image/Page Display Troubleshooting .......................................... 9

Operation Bar Troubleshooting................................................................ 16

Audio Problems Troubleshooting............................................................. 17

Image Buffer/Transfer Troubleshooting.................................................... 21

SD Memory Recording Troubleshooting ................................................. 22

IPv6 Troubleshooting............................................................................... 23

IPsec Troubleshooting ............................................................................. 24

Miscellaneous Troubleshooting ............................................................... 26

Table of Contents

This manual is for both BB-HCM381 (AC Adaptor Type) and BB-HCE481 (PoE
Type). Available features and operations are different in part depending on the
model. Read the Operating Instructions on the Setup CD-ROM carefully and use
the Network Camera properly.

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Summary of Contents for BB-HCM381

Page 1: ...tion Bar Troubleshooting 16 Audio Problems Troubleshooting 17 Image Buffer Transfer Troubleshooting 21 SD Memory Recording Troubleshooting 22 IPv6 Troubleshooting 23 IPsec Troubleshooting 24 Miscellan...

Page 2: ...Microsoft Corporation in the United States and or other countries All other trademarks identified herein are the property of their respective owners Abbreviations UPnP is the abbreviation for Univers...

Page 3: ...hernet hub and router are working The Ethernet cable is partly disconnected Change it to another Ethernet cable The indicator continues blinking orange The camera is turned off when updating firmware...

Page 4: ...k if the indicator control is disabled see page 159 of the Operating Instructions on the CD ROM The attached AC adaptor is not being used Confirm that the standard AC adaptor PSLP1242 Order No PSLP124...

Page 5: ...tructions on the CD ROM If you fail to update the firmware see page 26 The indicator continues blinking orange 2 second interval An error has occurred in UPnP port forwarding Set up the camera again i...

Page 6: ...manual Too many clients are connected to the PoE hub Some PoE hubs have a limit for wattage Connect the cameras referring to the PoE hub s manual without exceeding the limit The camera or the PoE hub...

Page 7: ...cameras turn the cameras on one by one Network problems may have occurred during setup Confirm that your network is working Turn the camera off and turn the camera on again see page 18 of the Operati...

Page 8: ...era was turned on before the router was turned on Turn the router on first and then turn the camera on The default gateway is not set or the settings are wrong Set the default gateway correctly see pa...

Page 9: ...rect IP addresses are required especially when you are using the Viewnetcam com service Assign the correct default gateway and DNS server addresses see page 54 or page 59 of the Operating Instructions...

Page 10: ...dress when using a DynamicDNS service To access a camera on the same LAN use the address for its local network address The camera can be accessed on the LAN but cannot be accessed from the Internet Th...

Page 11: ...twork is congested Pages may not be displayed immediately Wait for a moment The web browser is accessing a proxy server Set the web browser to access the Internet directly see page 192 of the Operatin...

Page 12: ...r mobileX by following an IP address and port number A gray screen is displayed There are currently more than 30 different users trying to access the video Motion JPEG Reduce the number of users acces...

Page 13: ...ts are difficult to focus on by AF button Press the AF button and put it into operation again When the objects are still out of focus adjust the focus using manual focusing or change the objects using...

Page 14: ...amera You are not using an Ethernet switching hub If you view multiple cameras on the Multi Camera page without an Ethernet switching hub the image refreshes slowly Use an Ethernet switching hub The i...

Page 15: ...nd update the firmware Camera images are not displayed properly on a TV connected to the camera The camera is connected to a TV that uses an incompatible system such as the PAL system The camera uses...

Page 16: ...hat the end display is displayed on the operation bar The pan tilt range is restricted Adjust the pan tilt range settings see page 29 of the Operating Instructions on the CD ROM The Automatic Focus Ra...

Page 17: ...ge it to Enable See page 92 of the Operating Instructions on the CD ROM In the access level settings on the General User page Talk is not permitted Select Talk See page 99 of the Operating Instruction...

Page 18: ...te or minimum volume Open the PC s Volume Control window and uncheck the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not displayed The Audio Control Bar...

Page 19: ...k the microphone checkbox and then adjust the volume controls A speaker is not connected to the camera The camera s audio output terminal is a line output Connect it to an external speaker with a buil...

Page 20: ...ransmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close all other applications on your computer The max bandwidth is set to Unlimited on the Network...

Page 21: ...thentication is set on the Trigger page Change the authentication method to POP before SMTP authentication or SMTP authentication and set the Login ID and Password if you select POP before SMTP authen...

Page 22: ...longer than the current setting see page 105 page 116 or page 128 of the Operating Instructions on the CD ROM Problem Cause and Remedy Cannot write onto the SD memory card It is writing protected Canc...

Page 23: ...ating Instructions on the CD ROM If neither or only one is displayed it is possible that the connection is incorrect or that the IPv6 router is not set properly Set them correctly IPv6 has not been se...

Page 24: ...Instructions on the CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settings and communicate...

Page 25: ...ge 66 of the Operating Instructions on the CD ROM There is an e mail server or FTP server within the tunnel mode network Transport mode and tunnel mode cannot be used at the same time Cancel the e mai...

Page 26: ...se Update the firmware again following these steps 1 See page 18 of the Operating Instructions on the CD ROM 2 See page 161 of the Operating Instructions on the CD ROM 3 See page 164 of the Operating...

Page 27: ...er The UPnP Windows component is not installed in Windows XP or Windows Me Install the UPnP Windows component in Windows XP or Windows Me see page 195 of the Operating Instructions on the CD ROM The p...

Page 28: ...ions Co Ltd All Rights Reserved The information in this document is subject to change without notice Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for...

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